KFC
reviews and complaints

The service is always terrible at both locations but today was the worst every table was dirty the employees were rude and kept saying they ran out of what we were trying to order. When we finally got our food after a 45 minute wait it was horrible! Hard and tasted old. We had to throw it away.

In the last two months we have tried to order food at both locations around 8:30 and they said they were sold out.

Worst service ever.

Me and my wife visited store #G135104 to purchase a family 8 piece meal I saw an ad for a $20.00 fill up family size, I inquired weather we could replace the mashed potatoes for wedges, I was roughly told no it was not possible by the cashier, so I said give me a few minutes and take the other costumer order she was very amicable with all smiles took his orderhe was black and so was the cashier i am not black.then I decided to order the 8 piece family meal she did not bother to ask weather I wanted crispy or original but told her associate to put original so I told her I did not want original I wanted crispy she said I did not say that, so I told her you did not ask me, her reply was I don, t ever ask that. my wife wanted to leave but we still got the order, my side were wedges, which she made sure the box was half filled.because her associate was filling the wedges when she told her I already did, its here. that is when I realized why all the other fast food restaurant around were busy and KFC had only one costumer when we entered. check # is3715

She had a horrible attitude at the window she did not greet me she simply mumbled the total of my food very low and handed me my drink. She then proceeded to hand me my food and closed the window I asked her for some honey she let it drop in my hand and the window closed again she did not tell me thankyou or have a nice day or anything... very rude and unacceptable!

I ordered 2 $5 fill ups. One was the #5 on that one I wasn't given the extra biscuit I paid for or gravy on my mashed potatoes. On the second one it was a #6 I only got 2 chicken strips and no biscuit. I am very in happy with the service. I have been going every night for the past 3 days and I get the same thing each time and each time it seems to be an issue with my orders.

I walked in to a racist remark from one of the girls that was fixing someone's order and as I began to order the racism continued.there was a middle aged lady saying something about blacks and not wanting them in her family I'm not African American but I felt uncomfortable being there.if something doesn't happen I'm going to the bbb or corporate cause this isn't the first time I have had a problem with the racist comments it's unprofessional

Went to the Pauls Valley, OK about 5:15 to order dinner. Ordered the 8 piece meal with 2 sides...green bean container was about half full, chicken looked like it has been sitting in a pan of grease all day. Waste of time and money, this KFC is by far the worst we have ever been to. Always wait for at least 10 minutes for your order in the drive thru. It's a shame that it is so bad, this is a small town and we have few food choices.

My husband and I were out christmas shopping and decided to stop in KFC on
Signal Butte Rd in Mesa, Az. on 11/29/17 about 5:30 or so .We went there because it was not busy at all.
This was the worst meal I have ever had . My husband ordered the BBQ sandwich meal and it was cold . I ordered the chicken finger (3) meal and the chicken was tough and room temp like it was old. The strips looked like scraps not big and meaty like it used to be . The macaroni and cheese was hot but very pasty. So now that explains why the parking lot was empty.
The restaurant stunk too .. a cross between garbage and old grease .
Not going back !

We went thru drive thru in waynesboro va abt 4 pm. On 11/21/17 .As we do every week We ordered a bucket of chicken and all the fixings. When we got home and started to eat we found the chicken to be red near the bone so of course no one would eat. This is the 2nd week in a row this has happened. Not sure what the problem is but we will find somewhere else to buy dinner. At least until we hear that the cooking has been corrected. Thank you for listening to our complaint. We will miss KFC.

I went into KFC Al-Matrah branch today at approximately 4pm, with my two daughters and sister. We ordered two adult meals and wanted to purchase a mango juice for my two-year-old daughter who wasn't feeling too well in the heat. The manager of the KFC refused to sell it to us, and said we could purchase pepsi or water. My daughter is too young to drink pepsi and did not want water. I did not want to purchase a child meal. This is crazy logic. KFC would rather a two-year old drink pepsi and make that available to purchase without the purchase of a child's meal but not mango juice? What sort of logic is this? This sends off a terrible message and I will not be eating in KFC again. I am also going to get in touch with the Ministry of health about this, as I am a tourist in Oman and have NEVER come across such bad logic. Children should not be encouraged to drink pepsi over mango juice.

30 minute wait times all the time bad customer service. People on cell phones standing around management not doing a freaking thing about it. Major part of the problem. They got robbed because the door had been broken for well over a month staff in this place is just [censor]. Corporate needs to clean house major. LaZy asa people especially management. Cell phones do not need to be out wait times should not be 30 minutes. Food orders are always wrong. This is the worst place I have ever been to. Fire the whole staff. When people have real day jobs and you tell them I make $18 a hour as a carpenter do not schedule me to close because I get up at 4am and the manager is to stupid to comprehend because her life is that job and that person walks out it's her fault. I witnessed that. Now her wait times went up even more I got my money back and left I was so mad. Never coming to this place again. This place is horrible that poor guy I would walk out and tell you to take that job and piss off to the way you talk to people is horrible you don't talk to your employees like they are not good enough to lick the dirt off your shoes he's a grown man. Who do you think you are? And he does have a carpenter job I know his family he does not need that piss ant fast food job. Lol joke is on you cause you just made your self behind because he was the only one working while the rest of your so called staff what standing around doing NOTHiNG

Was told by the Manager Mr. Khan the coupon I persisted was Only good for Dark Meat . The coupon did not state Dark Meat (leg and thighs). Mr. Khan walked away after asking him for Corp #. He had me stand there for 10 minutes. But in that time another customer complaint I was taking to long and said "you people never have money" "I know how this people do". He asked Mr Khan if wants his number he will back him up. I was livid. No one in that restaurant took up for me. All I wanted to have KFC honor the coupon. I live in the neighborhood and never experience anything like this before. Took pictures of the circular and the that I wanted to use (requested 2legs, 2breast &1wing).

On 19-11-17, I posted the complaint regarding KFC on this website. but this complaint has been modified by others without my knowledge by stealing my mail Id. The person who made hacking my id is unknown, but the mail id [protected]@gmail.in,

The previous complaints on KFC Bandabaru ampang, the name of the Worker Fadzil,
Date 19-11-17, the previous complaint not be resolved,

The hacker name : unknown
The hacker mail I'd : [protected]@gmail.in

Went thru the drive thru on 11/26/2017 in the evening and ordered a children's meal. Popcorn chicken, mash potatoes with gravy and a biscuit instead of the applesauce. Tommy, the shift manager refused to switch out the applesauce with a biscuit which I have done forever at which point I asked to speak with a manager and he said he was one (lied). He was actually a shift leader and new at that. The supervisor Shew sp? interrupted on the speaker to say she was a Manager and that they would not change out the items. They were extremely rude and unprofessional not to mention Tommy put just gravy in what was to be mask potato's out of spite. Didn't realize he'd done that until I returned home with my daughters meal so I then called and Shew hang up on me after I told her what had happened and that I had called the complaint line and they said it would be perfectly fine to switch out items. She wanted to argue and was very unprofessional and hung up. At that point I called back and Tommy answered. He asked what I needed and I said to speak with Shew because we must of been disconnected. He exclaimed she would not come to the phone and didn't want to speak with me and said he didn't either then hung up as well. This has to be the unprofessionally ran business establishment I have ever experience...ever. Horrible! Don't go there! New people who don't care and will probably spit in your food or worse. I will never go back...

Date of incident: 24/11/17
Client number:
Full description of incident:

I ordered food from the Kentucky Fried Chicken in Greenwich recently and the food that was given to me was inedible. I ordered a Bucket for One and the chips served to me were clearly not fresh and were old chips that were refried. It was disgusting.
Also, the KFC store where I placed an order was totally understaffed and no
management was on hand to sort out the mayhem in the store. The staff were clearly not up to the job and I refuse to pay for not only the food that was received but the appalling customer service. This is the second time that I have had to complaint about a KFC store. My first complaint was totally ignored.

Desirable resolution of incident:

I require a refund of what I paid as I am not prepared to pay for the food that I was served. It is unacceptable. I ordered a take-away so I was no longer in the store to complain about the food and return it.

[protected]@kfc.com

Dear KFC
I am 52 years old and I am living in Germany. I am visiting your restaurant at least 4 times per year. I like the test of KFC but I feel may be it is not good for my health. I have a suggestion to make please.
I am sure if you add one thing on KFC you would have a new food on your Menu and it test good and different and make it healthy.
If you are interested on my idea please let me know.
Thank you.
Hossein Andaz
Elizabeth Von Rantzau Str. 10
31139 Hildesheim
Germany
[protected]
[protected]
hossein.[protected]@yahoo.com

This afternoon I purchased a chicken pot pie for lunch. When I took my first bite I felt something hard in my throat. I had to pull out the top part of the wishbone. It is a little over an inch. I am happy to send a picture. I did finish the pie and kept the bone to show it. It is my understanding the chicken pies are made somewhere else and not at the individual restaurants.

We went to go pick up food from KFC in San Mateo, CA and since my son was sleeping. We were waiting for a long time and we thought they were busy so we waited. After a while we just parked and went inside. I told the employees that if I can speak to their manager because as soon as I walked in I saw them all with their headsets. When the " shift leader " called the manager she said that she was too busy with someone to help. Then since she never came I explained to the shift leader that we were out at drive thru waiting and no one ever helped us. The shift leader looked like she had smoked marijuana. And when I told her she just looked at me like I was crazy. After they realized that their headsets were not even on. We ordered our food and the food was bad quality so we asked for a refund. They said they couldn't give us a refund because their was no one authorized in the store to give refunds. Then the manager that was in said she couldn't help us because she was only filling in for the store. I decided to contact corporate because it is not the first time their has been many times were we have been missing food or having bad quality food.

Went to KFC on Fenkell and Southfield Freeway in Detroit Michigan. Order $5.00 meal spicy crispy, extra honey. When I got home in Highland Park Michigan, I had original, not crispy spicey, no honey at all. Chicken was dark like it had been sitting out for awhile under the heat lamp. Did NOT get a receipt.
This was between 9:45:pm and 10.:15 pm
On Monday November 20th, 2017.

On monday november 20, 2017 I asked the young lady did they have any fresh chicken up she replied all of our chicken is fresh i said excuse me she said we just opened i said and that means nothing needless to say i had 3orders and the chicken was not fresh it was very dry And the macaroni and cheese was not fresh considering they just opened. Totally unacceptable..

Hai I am Abdul wahid, I am residing in singapore. I came to malaysia for a tour and I am moving to India as my next travel. I am staying at Ampang place. I came to your shop on 17.11.2017, shop location KFC Jalan Wawasan 2/3, Bandar Baru Ampang, 68000 Selangor, I came with my wife and my daughter.. my daughter age is 16. On your shop one of the workers saw my daughter in wrong sense that I noticed. If sees my daughter as normal thats ok but his sight is not in good sense... and looking at my daughter for a long and number of times. He is called my daughter using some different sounds, This kind of persons, making the tourists to be get irritated and to make them feel unhappy. Dont placement the young age persons at this place and never make others feel, its all in the hand of the shop owners. all the younge people's not doing like this, It's happen front of the shop, he is wearing KFC uniform That time I notedown The worker name. The worker name is "Fadzil". Appearance of the worker short and black, Never make placement of this young age person to make to other also feel and make unhappy. I am posting this information, as a father I am really feeling for this. Please take some action on this... feel as a father while taking this action. And please share the action that you taken on him (the worker) to my mail. if you not take action against him I write the mail to KFC headquarters, my mobile number not reached Because I am travelling abroad.

Thank you