KFC
reviews and complaints

I'm inquiring about the store hours on the door and online. Both say closed at 11 Friday's and Saturday's, is that accurate? The doors were closed at 10:15. This was 6/16/2018 at the hwy 210 location in Benson NC . If the hours are accurate that's fine, the door and website should be updated. There was a hand full of people standing at the counter and a child sitting on the counter. It honestly looked like a "mingle" with personal friends with the doors locked early.

My son started a job with KFC and received no training and the manager could never answer any questions and never returning any calls he made to her. The store was going through employees like crazy unable to keep anyone working due to poor management. My son was accused of taking money from the register because they came up short at times when he worked the front end and drive thru with no training. On pay days he would have to wait most of the day or sometimes the next day to get a pay check because of the manager. My son decided he had enough and quit like most of the other employees have done and when he went to get his last check the manager told him she couldn't find it and she would have to call corporate and see what she owes him and she told him if she had to she will take money out of the safe to pay him. This is so ridiculous and since this manager Stacy eagle has taken over the business has went to [censored] and even the locals won't go back. Something needs to be done and how doesn't the owner or Corp see this.

My friends parents came to your rest .around 9:00 the other night they are deaf your staff was the rudest people to them one girl covering her mouth so her mom couldn't read her lips and laughing at them this is unacceptable and they should be fired .they disrespected her parents I've been in customer service for a long time and never once have I heard this is acceptable should be fired or required to take a class on respect and consideration so as soon as this story gets out alot of people may be boycotting your business because you have a bunch of rude inconsiderate employees that don't care or even have a clue on how to be human

Visited KFC restaurant on Tuesday, June 12, 2018 at 9:50 pm only to be told that the kfc chicken restaurant was closed. The employee continued to say they had put away all the chicken. Needless to say I was upset because I drove 4 miles one way, late at night only to be disappointed. The website showed the store closed at midnight. Either the website is incorrect or the employees were pulling my leg! My second issue on June 14th. I visited the same location on I-10 at Taylor in Houston, Texas. I ordered 4 of the $5 fill ups. The chicken was dry and not chewable, so small it was the size of my thumb, just disgusting! All 4 were inedible, as if they we sitting out for a week. The cookie inside was so hard it wouldn't break. Tasted stale.
I am so disappointed with KFC that I will not eat it any longer! Please feel free to give me a call at [protected].

order 8 piece bucket, went thru drive up, cant hear due to bad speaker, (not loud enough) or somewhat broken always ask to wait to place order, mash potatoes should have been called potato soup, (because they were so waterie) ask for honey and butter got honey and honey muster. did not have enough change in reg for a 20 dollar bill wanted Ice tea from menue was told discontinue, but on the menue, the girl at the window had fingernail to long to to get changes out of reg, without a problem, got lemon aid instead girl ran it over spilling all over outside of jug, did not wipe it off just gave it to me dripping wet, gave me two container of mash potatoes, problity because the first one was made so badly, but the cold slaw was good as always,

Entered building at 4:16 pm. Waited about 5 minutes for someone to recognize I was in the store. Ordered 2 pot pies and was told they would have to cook them. I ask how long that took and was told 4 minutes. After 25 minutes the pies were taken out of the oven by an employee on his way out the door. He told another employee that the pies were ready. Another ten minutes passed and someone finally put them in a box for me. I had to ask for the cookies that come with the order. While waiting over 36 minutes total I observed 7 tables that had not been cleaned from the last customer. Food and assorted trash was on the prep floor. Pieces of cooked chicken were laying on the floor and one of the employees kicked it under the equipment rather than picking it up and placing in the trash. This place was filthy dirty and the service was even worse.

Tracy is not a good manager. She cusses at employees and customers. Very rude and disrespectful..

She acts like she is 12!

Please ask her not to cuss or yell in a public business..

I would not want her running my business..

Have to wait for food. 20 mins on chicken why is chicken not ready when ordering?

We will not come back under Tracey if she is store manager..

My family just now went to KFC but we weren't dressed in American clothes because we came back from a mosque and went to KFC to get a quick bite. The people at the counter were staring at us because we were Muslim and took our order because they had to. I bet they would kick us out if they could. After we got our order we checked to make sure everything was good, and they gave us 3 fries in each box, 3 FRIES! And when we checked our $10 popcorn chicken bucket, it wasn't even half full, it probably had about 15 popcorn chicken, and they never gave us our cookies until we asked for it. This is the worst customer service anyone ever gave us just because were Muslim. This is disgusting.

Deaf people stopped at Byram Mississippi to order their evening meal and D employee who was serving the drive-up window thought it was funny to cover her mouth so that they couldn't read lips and continued placing their order that's b******* and they should be punished. That's discrimination in its ugliest form.

https://m.facebook.com/story.php?story_fbid=166366994218325&id=100025350760254

Last night at 8:30 we went through the drive up in aberdeen sd and ordered original but they only had extra crispy chicken and family order of potato wedges and when we went to eat it the wedges were so hard we couldnt eat those and the chicken was so dried out couldnt eat that either had to throw all of it away my guess it was leftover crap from the buffet spent over $ 15.00 for nothing

My family and I frequent KFC here in Honolulu, while traveling to Florida we decided to have take out dinner (12 pc meal 5/26). To our disappointment after getting back to our hotel. The pieces of Chicken were VERY small. approx. 5-6 pieces were no larger than an inch and a half. they looked liked chicken nuggets. I have always had a good experience at the Hawaii location (very limited restaurants) we would run into instances where the pieces of chicken were also under sized home, but it's usually 2-3 pieces and they weren't as tiny as the ones we received in Orlando, Florida.

I'd like t be refunded for the purchase of the 12 piece meal and notify your Orlando location that they should practice better business habits.

I do have photos. but did not attach them. I will provide upon request.

I just left the KFC located at 22001 Coolidge Highway in Oak Park and I swear I will never go back there again! Last year I stood my narrow behind in the freezing cold for two hours to ensure my win for a "free 3 piece meal for a year" promotion. Prior to winning this promotion, I've faithfully visited this restaurant and purchased this item and was told that this meal is also included in the promotion. Great right? Wrong! For those who do not know the 3 piece meal includes, 3 pieces of chicken (white or dark), two small sizes and a drink. If you wanted extra, or something modified, you paid extra in which I gladly did (all white crispy breast). To make a long story short, after winning this great promotion, I have had all kinds of problems redeeming it. The first time I had no problems. Using the coupon for the promotion I modified my purchase and paid extra, the second time, I was told that the meal doesn't come with a drink. After arguing my point they gave it to me anyway, along with the modifications to my order (paid extra with no problem). The third, forth and fifth time I went without the drink because of their new rule... no big deal, still modified my order and paid extra. Now all of a sudden today, after six months, I was told that I could not modify my order or PAY EXTRA for the modification from essentially the same cashier. Talk about dumbfounded. Smh! Well, KFC, you've all lost a faithful customer and I've been patronizing your business and purchasing the same exact meal for the past six years, with and without the promo. I'm too through and I'm done.. talk about inconsistencies.

Went to your sw military drive establishment about 4:00 pm. I had your staff repeat my order to me in drive thru. Drive home to find out order was incomplete and wrong. Had to drive back and your drive thru acted like she did remember even after I had she had repeat my order. And it was about 10 mins ago. I was very dissatisfied with the service and your staff. Need better workers

Seven days ago (last Sunday) @1P, after church I went through the drive through and tried to order a 20$ special ( 8 pieces of chicken) Boston first replied "let me see if that's available ", then he states they only have certain pieces of chicken available. I asked Boston how long would it take to cook more chicken and he states 25 minutes . I then state, " I didn't realize it took that long." Boston replies they have to turn the burners on and bread the chicken. I didn't understand why the burners or grease wouldn't already be ready to go because they were already selling chicken and plus this was a Sunday after church and I know people go places to eat . I asked "what time did you guys open" Boston replied " we have already had two large orders today" then Kristin decided to ask me would I like to eat my chicken raw . Let me repeat that again, Kristin asked me, " would you like to eat your chicken raw" I couldn't hardly believe what I was hearing . I told her I have never ever had someone asked me such a dumb question. Then I asked to speak to the manager and she said "I am the manager " I explained to her about customer service and how she should never speak to a customer in that manner . I then drove around and went in and asked the cashier the names of the two in the back. He then asked me if I wanted to speak to the manager and I told him no that's who I have the problem with. I came home and told my husband and daughter and of course my daughter who is 21 put it on Facebook and blocked me from the comment so I didn't know until I started getting calls about it . And my husband replied that his coworkers said they were not eating there anymore because of the service and how the children are cooking . My husband works at the biggest plant here in our town which is Albermarle and he states that has been hearing nothing but negative things about KFC. There are a lot of teens that work there that don't want to work and they don't hide it . The workers are unhappy when someone places an order because they might have to cook more chicken. They would rather you say that's ok And just leave. I assure this company is loosing a lot of money in this Magnolia Ar location because of the workers . After my daughters post and a few comments Kristen decided she would message me through Facebook and apologize. I didn't reply and she don't need to be manager over other workers with that type of attitude. That's not a very good example for the other workers .

Stopped at KFC in Winchester on our way home from a ball tournament got a 12 piece bucket of chicken meal it was absolutely the worst chicken I have ever gotten in my life. It was burnt and we couldn't eat it we live in Richmond Ky. so we weren't going to drive back to Winchester but were told by restaurant manager the only thing we could do was bring it back.

I am disturbed by the treatment received by the deaf couple in Mississippi. People suffer, but when it is intentional and malicious and at the hands of a once respected fast food establishment, it begs the question, who's running things at Kentucky Fried Chicken. Discrimination, with holding services, foul, malicious, treatment of customers is unacceptable. How do you reconcile what was done to those people? Are your employees still laughing at diverse people?

To whom it may concern,

This is for complaining against kfc anas, uthman ibn avan road, ksa, riyadh.near Panda.

Within last two week I buy your spicy light snak box of sar13 for at least 4 times. but some times I didn't get bread and sometime no french fries, and also all the time they are not providing the tissues, and ketchup.

Today I go again and oder the same, and when I got the parcel i check it before leaving the shop. i saw only two pieces of chicken and a very small quantity of french fries, if say exactly 15 pieces. I asked the boy in the counter where is the bread and tissue, and ketchups. He said no bread, i told him in your display for this order, shows one piece bread and I want that, he said "instead of bread i put two big piece of chicken". I insist him for the bread he go inside and give one bread and I sow the 2 chicken pieces are changed to small one, and that are not spicy, i ask him about that. he said no spicy . I asked him for the tissues and ketchup.. he become angry and put me a bunch of tissues in my bag, i said I didn't ask these much tissues . Give me what I need. i didn't order tissues, i order kfc.
These guys are always doing the same whenever I buy your prodects from this shop, i am really feddup and I got realy angry, i feel bad because in front of other customers they playing game with me and not even considering me as a customer.
I realy want to say that thi is not good for a company like kfc. I take food from kfc in india, Dubai, and also from riyadh i was happy for the customer care of all these places. These type of negligence towards a non saudi coustmer i saw in this branch only.
I think these peoples doesn't want to come other nationalities in there shops, if so you may please stick a notice in front of your shops that showing non saudies are not allowed.
Any way I will told this incident to all my friends and family and insist them to avoid kfc, i know they will agree with me because meny of them told me before incidents like this. but they dont want to waist there time by complaining like me...

It seems like every time I go there I ask. Breast and thigh that I dont i dont like the wing or leg they always assure me my order is right that I don't have to check it my you all kinds of people in line so I take it my order is right guess what I got aleg and awing I called they told me to bring it back I live kinda far and I dont drive that sucks so here l go again stuck with a leg and wing this happen twice I like kc and don't wanna go somewhere else please give me some tips

I have gone to the KFC at 9368 Mansfield Rd, several times, a minimal of four times for grilled chicken. Each time I've been told that it would be 15-20 minutes. I was once told I should attempt to come when they open. On my last visit I was told that the grill machine was down. I live close to this restaurant, and I have to drive to the other side of town each time to purchase my chicken.

Please investigate the discriminatory behavior of your employees at the Byram, Mississippi KFC last Sunday evening. Here is an online video explaining the situation https://www.facebook.com/aimediaAUS/videos/10156076885719220/UzpfSTE0MDUxOTAyOTE6MTAyMTcwNDkyMDk0ODgxNDc/
People should not be belittled due to their handicap. It seems that the entire evening crew within earshot of the drive-up window was complicit in this discrimination. This video is going viral. Please do something to prevent such deplorable behavior.