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1.3 3463 Reviews

KFC Complaints Summary

234 Resolved
3208 Unresolved
Our verdict: If considering services from KFC with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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KFC reviews & complaints 3463

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W
8:07 pm EDT
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KFC worst kfc service ever!!! bremen ga location

we stopped at this KFC on way home from a trip and it was the worst experience ever! we ordered at 2110 and didn't get our food until 2150. It was terrible service - the lady at counter said they only had 4 people working - out of the 4 I saw the manager sitting in the office, one girl was walking around on her phone and a third guy keep leaving the store for some reason …. I finally asked to be refunded around 2130 but was told since I used a discover card they were unable to refund it back so me and my family had to wait. That entire staff that worked that Saturday night should be fired! not one person cared or had a sense of urgency, the guy in front of me said he had been waiting 30 minutes for his food... it was ridicules! I will be challenging the charge on my credit card - the only reason we waited on the food is because KFC held us hostage by stating I couldn't get refunded ………... I live in Kennesaw and we go to KFC regularly (The Big Chicken) now those folks know how to do it.

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8:49 am EDT
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KFC terrible service at drive-thru

at 7:15 pm on Saturday, July 14th, I pull up to the Drive-Thru at the KFC on St-Joseph Blvd. in Gatineau, Quebec.

I waited over 5 minutes, honking my horn, because no one spoke to me on the Order Microphone.

I saw one of the cooks walk to a car in the parking lot with an order. I asked her what was the problem. She told me there was no one inside. I didn't know if she meant that there was no staff, or that they were not busy, as there were no customers in the restaurant.
Finally, a woman's voice could be heard on the microphone, and she asked me for my order. I gave her my order. I waited patiently for her to confirm my order and tell me the amount. She never came back on the line. I kept calling out to her, and honking my horn. Finally she came back on the line and asked me to pull up to the Pick-Up window. I did. She then confirmed my order and told me that the Order Microphone was not working properly. She then said she would prepare my order. That is after me waiting for almost 10 minutes in line.

I waited at least another 5 minutes to get my order. When I asked why it took so long, she told me it was because she wanted to make sure that my chicken was fresh. I paid for my order and went home. I opened the bag, and there weren't even any napkins in the back. And the chicken, although very hot, had obviously been reheated in a microwave, because it was very dry. TERRIBLE, TERRIBLE SERVICE!

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H
11:12 pm EDT

KFC chicken and chicken sandwich

Kailua Kona store on Palani Rd. Mold on the chicken sandwich. Chicken was green on some parts and tasted sour. I have very poor eyesight but it tasted weird and my Granddaughter was the one who noticed the mold. We live in a small town and it's pretty much known not to eat there but I grew up eating Kentucky fried chicken and was craving chicken. Really bad! Not safe for the public. Very sad that this store has a legitimate horrible reputation.

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C
5:22 pm EDT

KFC product and service

I stopped at a kfc in benson AZ while on a road trip with my sisters. The soda fountain was only dispensing syrup and no carbonation. We told the person at the counter and this is what he said "What do you want me to do about it, it's Down back here to". Then the biscuits were raw inside. And so we walked out without the sodas we paid for got back on the road and discovered we had no napkins silverware or anything at all to eat with and wipe our hands.

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11:37 am EDT
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KFC cleanliness

Today on 7/13/2018had the worst experience ever at KFC/TB in Acworth GA Restaurant #G135092
My family and I stopped in for lunch worst mistake of my life, my 11 year old pointed out to me the mold and filth when serving ourselves our drinks! This has to be the filthiest place I've ever been to. I pray no one including my family ends up sick due to filth!

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6:56 pm EDT
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KFC filthy establishment, poor service

My husband and I visited KFC/A&W franchise in Salt Lake City, UT on 2100 South and State Street on Thursday 12 July 2018 about 4 p.m. The entire place was FILTHY, it was apparent that it had not been cleaned properly for an extended period of time. They did not have all of the food items available, we were not told about this until I asked for the missing items. In my opinion this place should be shut down.

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2:14 pm EDT

KFC service

A post from my mother about her Deaf son's treatment at Douglasville Ga location. Ever hear of ADA laws KFC? This location violated every one. I'm pressing for an attorney on this matter. Our community is LIVID! You simply can Not treat someone as less than because of your ignorance or intolerance of disabilies. My heart goes out to my brother and my mother for having to deal with this issue. Poor management and extreme lack of training.

This Mama is ANGRY! 😮☹️🙁😕
A certain restaurant in Douglasville, HWY 5, between 9:00 and 10:00pm. Told my son that he could not order if he could not place his order at the speaker...my son, who is very seriously hearing impaired drove to the window passing the speaker knowing THOSE ARE THE RULES for a hearing impaired person. The worker, who was on the phone the whole time, told him he had to place the order at the speaker. Kit tried to tell him that he could not understand the speaker and the he(the worker) would not be able to understand him either. The worker angrily pointed for Kit to leave. !😮😠😤! This all happened after he had tried to go in and place his order face to face but the doors were closed early with a note to go to the drive through, that is fine their prerogative.
I am not giving the name of the restaurant yet, I feel like God wants me to withhold that until I speak to the manager, the franchise owner and also send a letter to the president of the company to give them a chance to apologize to Kit and every other handicapped person that enters their building AND RETRAIN all employees in the restaurant rules and see the this person has some training in etiquette AND MANNERS! I post this to educate ALL that the struggles of the handicapped are real and we and all businesses need to respect that so that these important people can have as normal a life as possible. Please share, copy and paste or tell someone not because Kit was heart broken and I am disappointed...and angry (I am sorry for that God. It is just the truth) 🙏🙏🙏

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D
5:01 pm EDT

KFC chicken bucket

The KFC on LaGrange Road, Louisville KY was the absolute worst today (7/11/18)
Spent almost $40 on 16 piece meal bucket. Get home and it is all legs & wings & thighs. Not 1 single breast out of 16 pieces. Tried to eat a leg, tasted awful. I know it had just been cooked because I had to stand there and wait for it. I work long hours & this place is 30 min from my home, just to hot and tired to take it back, but I will NEVER be going back there & will be sure to pass along to my friends to avoid this place.

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6:51 am EDT
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KFC take out order was wrong and could not call the rest of the day as phone was "busy"!

On Sunday July 08, 2018 at store #G135089 in Carrollton, GA. at 12:07 PM
We ordered two of the $5.00 fill ups with chicken tenders and mashed potatoes and gravy with Dr. Peppers and one $5.00 fill up with the same except coke and slaw. I then ordered 1 side of just mashed potatoes and no gravy at the window. When we got home it was not slaw but mashed potatoes and gravy and the side of mashed potatoes had gravy too! I tried to call and asked for the manager she said just one minute and I waited 10 minutes and no one came back to the phone at all! I hung up and tried to call the rest of the day and it was "busy"! I was driving back to Mississippi and I tried the whole day and the phone was busy...I think it was left off the hook! This is no way to run a business!

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Update by Judy Timblin
Jul 10, 2018 6:53 am EDT

I am disappointed in KFC...I am sure the Colonel is too!

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L
3:13 pm EDT
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KFC order missing multiple items

Store #135133

Located in 15496 Warwick Blvd
Newport News, VA 23608
United States

Store phone number [protected]

My wife and I visit this location every once in awhile, and when we do something is always wrong. Today was just incredibly outrageous. First, they forgot to place a drum, thigh & biscuit order in our bag. I stopped after driving away and my noticed another item missing, around this time Destiny the lady working the drive thru ran outside to give us the first missing items. After telling her that a small mash/gravy was missing she then went back inside to get it for us. We then drove home. Once we arrived home and settled in my wife noticed that her five piece George gold tenders box only had three.

My wife called the store because now this is simply inconvenient. I paid for all the items, and more than half of them were missing. This is really unacceptable since there were no customers in front of us in the drive thru, not behind us and to finish it off no one was at the counter inside. Meaning we were the only customers and the workers managed to mess up the only order that was taking place!

The "manager" offered my wife to replace two tenders! Lol, this is ridiculous. We do not want the whole order given to us for free, nor do I want a refund. We would like for the "policy" that the manager said exists to work. Workers actually need to take their jobs serious and be considerate of customers time. This has wasted our time and someone needs to do something about the employees at that particular restaurant.

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8:19 pm EDT
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KFC #11 on menu

I ordered 1 number 10 original recipe white and dark meat, it was right. I ordered 1 number 11 all white meat ask for 1 breast 2 wings extra crispy, ana got mixed original. I also ordered a number 12 and it was right, when I drove through the lasy at the drive thru kept complaining about being hot, she took my card ran it and handed me my food. I went right back theough and got potato wedges, and ask why she didn't give me a receipt and she replied, I'm to busy, if they don't ask for it I don't give them one. Her name is Victoria. I then contacted the manager about it and she told me on the phone to come down and she would make it right, then when I got there she told me she couldn't replace it because this had happened before, so I got really frustrated and ask why, because I didn't have the receipt, so I asked her to go back and find it, it had only been like 10 minutes since I had picked up the order. The manager Mary worked hard to find the receipt and she not only replaced my number 11, but she replaced the entire order, and apologized multiple times and told Victoria to be sure to give everyone a receipt when they pay, she does need to work with Victoria to make sure that she knows how to put the orders in right, as ahe didn't put it in the system right. This has happened to me at this location more than 2 times. Also, while I was made to wait out front while they did all of this, customers came out of the restaurant and said that they never get the orders right at this location. The address is, 1200 east Alemeda street Norman Oklahoma, the restaurant #J625240. My name is Delores Capshew, my phone number is [protected]. Feel free to call me if you have any further questions.

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6:50 pm EDT

KFC customer service

went to the KFC in La Vergne TN at about 5:45 PM for dinner. Sunday is the only day they actually have peach cobbler for dessert, they have a lady named Cicelia Gonzalez
that supposedly works the buffet, this is not the first time we have gone and had t o ask for multiple things to be replaced on the buffet. The lead person did not seem to care that the buffet was not properly filled either, I asked for the peach cobbler to be refilled and they said it would be 20 minutes, 15 minutes later they said it would be another 10 minutes. they also did not have any sweet tea in the entire building. this is very consistent with that location! what can you do to make me happy! refund the 27.65 that I spent for 3 senior buffets! you will have the e-mail address once this is sent to you, would love to know what you are going to do to make this better!
where is CUSTOMER SERVICE?

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4:33 pm EDT

KFC bad service and wrong products

Window person very rude. Asked multiple times if that was it for our order. Seemed like a huge task to order anything else so we just Ordered 2-4tender baskets, one with mashed potatoes and one with wedges. Got home and one basket had 3 tenders. No wedges just mashed potatoes. Also asked for ranch, none in sight. Usually order more but didn't want to place a burden on the "hard-working" individuals.

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1:18 pm EDT

KFC worker attitude

Just now I went to KFC store at 4915 Baum Blvd. Pittsburgh PA, Restaurant # J625172 to order some grilled chicken and Fried chicken. When I came back home I noticed it was all fried chicken. I called the store and the person who answered said they do not do grilled chicken anymore, said the cashiers need to tell customers that, he said they did when they asked me crispy or original. I did not understand that this means they do not do grilled chicken anymore as I did order fried chicken as well. This happen with a previous order and I assumed the cashier misunderstood. Why can't the servers say they do not do grilled chicken anymore? I found this very disgusting and to add insult to injury the person at Kentucky hung up the phone on me. I find this very rude but he has done me a great favor--a reason not to shop there anymore.

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12:32 am EDT
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KFC rude employee

On 07/03/18 at 7:38pm Elasia was the cashier she was extremely rude. She was telling customers to go away and laughed when chicken fell on the floor then served to a customer. She was flirting with coworkers instead of doing her job. I waited 30min for really cold fries I told her they were cold she laughed and said oh well that's not my problem. I think she should get fired for being so rude. I'm not going back to order food until she is gone.

I dont want my name to be said

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6:56 pm EDT

KFC racism

I want someone to Please contact me as soon as possible. We were called "[censored]" while attempting to order food through the drive through. My husband asked if your establishment served any fish products (the one by our home does) because we're pescatarians. The young female over the speaker laughed, then stated, "[censored], quit playing!" My husband then told her that we needed to speak with her manager. The manager said that she would talk to her employee. I'm offended and livid. We were racially profiled, discriminated against, and we are going to the news about this incident.

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Robob
, US
Jul 08, 2018 4:13 pm EDT

So...you go to the most famous fried chicken restaurant in the world and get insulted when you order fish?

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C
6:48 pm EDT

KFC service/ production

The experience I had at 1909 Main Street Kentucky Fried Chicken Jacksonville Florida what's horrible no chicken you had a employee sitting in the lobby talkin on the phone now about her business and when we mention about a place turret chicken don't have chicken ready and not offer a courtesy drink for the wait I don't know where she on the clock or not but her smart mouth says she didn't care don't know her name because they didn't have on a name tag I felt insulted when someone work for your company are your French eyes and you got to play for the customer waiting 25 45 30 minutes on chicken and for her to say that she didn't care if that the kind of business KFC on running I will not be back at that store for any service I no longer know Kentucky Fried Chicken your restaurant number is 6410 086 never had an experience like that in any restaurant or fast food place so please address your problem with your manager that way you would never have complaints like this y'all totally different from Popeyes a complaint they will handle it with fully respect and thank you

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2:03 pm EDT

KFC mashed potatoes & gravy & price

I have always loved KFC. I Order Mostly, from the One in my town, on Memorial Drive, in Lancaster, Ohio 43130.
The Chicken was Delicious. I was So Disappointed to find out that You are Serving Instant! Mashed Potatoes ! and Cheap Gravy!.
The Quality of Taste, of Flavor, IS GONE!
The Price is Paid for what I Couldn't Eat.
Your Prices for A 3 Piece Meal is High.
I love Mashed Potatoes and Gravy with Your Chicken.
Sadly, I WONT BE ORDERING THE MEAL DEAL ANYMORE!
I DONT LIKE INSTANT POTATOES! OR GENERIC TASTING GRAVY.
IT USE TO BE GOOD.!
THE COLONEL WAS ON MY SOAP.
GENERAL HOSPITAL.
AFTER READING THE COMPLAINTS
MAY I SUGGEST
IF SALES ARE DOWN
GO BACK TO REAL FOOD AND VISIT YOUR STORES LIKE A SECRET SHOPPER
AND EAT YOUR OWN FOOD.
CHICKEN WAS STILL GOOD.
NOTHING ELSE WAS.

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B
8:37 am EDT

KFC managers at youree dr location

I have been harrassed as an internal employee of off an kbp . . Ive been an employee since 5/15/18. I was made to work off the clock or face termination...this was a direct order from Debra Fleming...I was told by Tamika Scott that I was slow...(mental)... I follow there orders an upset because Tamika told me I had to go home a hour early...I want o keep my job if I have to transfer I will. I just don't think this is how kfc treats there employees.

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5:50 am EDT

KFC kfc not delivered when the email sent on the status order confirmation

When I call and check where is my order? The customer service can tell me the order address is not confirm? What?!
You should call me to inform this but you all like dont care!
We are in the office waiting for food and some of our malay staff are on puasa today. Only inform when I call and ask for the order? Used to order for rm200 above in single receipt, when this happened our staff are totally upset!

Order confirmation

Hi pushpavaani.

Thank you for using kfc delivery online. Below are the items that you've ordered.

Push164

Name

Pushpavaani manoharan

Email address

[protected]@yahoo.com

Phone number

[protected]

Deliver to

Lot 33,
Jalan pelukis u1/46, kawasan perindustrian temasya
40150, shah alam
Selangor

Delivery date

[protected]:50pm

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KFC Customer Reviews Overview

KFC, also known as Kentucky Fried Chicken, is a popular fast-food chain that specializes in fried chicken. The restaurant has received a significant number of reviews from customers, and the majority of them are positive.

One of the most significant positive points of KFC is the taste of their fried chicken. Customers have praised the restaurant for its delicious and crispy chicken, which is seasoned with a unique blend of herbs and spices. The restaurant also offers a variety of sides, including mashed potatoes, coleslaw, and biscuits, which have also received positive reviews.

Another positive point of KFC is its affordability. Customers have noted that the restaurant offers a good value for the price, with many menu items being reasonably priced. The restaurant also frequently offers deals and promotions, which customers appreciate.

KFC's customer service has also received positive reviews. Customers have noted that the staff is friendly and helpful, and that orders are typically prepared quickly and accurately. The restaurant's cleanliness and hygiene have also been praised by customers.

Overall, KFC has received mostly positive reviews from customers. The restaurant's delicious fried chicken, affordability, and excellent customer service are among its most significant strengths.

KFC In-depth Review

Menu Variety:

KFC offers a wide range of chicken options to cater to different preferences. From classic fried chicken to grilled and spicy options, there is something for everyone. Additionally, they also provide vegetarian and vegan alternatives, ensuring that all customers can enjoy a meal at KFC. The menu also includes a variety of side dishes and desserts to complement the main course.

Food Quality:

KFC prides itself on the freshness of its ingredients. The chicken is always cooked to perfection, with a delicious taste and flavor that keeps customers coming back for more. The quality of the side dishes, such as mashed potatoes and coleslaw, is also commendable, adding to the overall dining experience.

Service Efficiency:

KFC is known for its speedy service, ensuring that customers get their orders in a timely manner. The staff is trained to handle orders accurately, minimizing any mistakes or mix-ups. Moreover, the friendly and welcoming attitude of the staff adds to the positive experience at KFC.

Cleanliness and Hygiene:

The dining area at KFC is always kept clean and tidy, providing a pleasant environment for customers to enjoy their meals. The food preparation practices follow strict sanitary guidelines, ensuring the safety and hygiene of the food. The restrooms are well-maintained, reflecting the commitment to cleanliness.

Pricing and Value for Money:

KFC offers affordable menu items, making it accessible to a wide range of customers. The portion sizes are generous, providing value for money. Additionally, KFC frequently offers special offers and promotions, allowing customers to enjoy their favorite meals at discounted prices.

Accessibility:

KFC has numerous locations, making it convenient for customers to find a nearby restaurant. They also provide drive-thru and delivery options, ensuring that customers can enjoy their favorite KFC meals from the comfort of their homes. Furthermore, KFC accommodates individuals with disabilities, ensuring that everyone can have a seamless dining experience.

Customer Experience:

The overall satisfaction of customers at KFC is high. While there may be occasional waiting times during peak hours, the efficient service and delicious food make up for it. In the rare event of any complaints or issues, KFC handles them promptly and strives to resolve them to the customer's satisfaction.

Environmental Responsibility:

KFC is committed to sustainable sourcing of ingredients, ensuring that they are obtained responsibly and ethically. They also prioritize recycling and waste management practices, minimizing their environmental impact. Efforts to reduce their carbon footprint are evident in their operations, making KFC a responsible choice for environmentally conscious customers.

Online Presence:

KFC has a user-friendly website that provides all the necessary information about their menu, locations, and promotions. They also have a mobile app available for convenient ordering and tracking of deliveries. Online ordering and delivery options make it easy for customers to enjoy KFC's delicious food at their convenience.

Community Involvement:

KFC actively engages with the local community through sponsorships and partnerships with local organizations. They also contribute to charitable causes, supporting initiatives that make a positive impact. KFC's involvement in the community showcases their commitment to giving back and being a responsible corporate citizen.

How to file a complaint about KFC?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with KFC. Make it specific and clear, such as "Incorrect Order at KFC Downtown Branch" or "Poor Customer Service at KFC on Main Street".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention the location and date of the incident, the nature of the problem (e.g., food quality, hygiene, customer service), and any specific details like order number or employee names if relevant. Describe any communication you've had with KFC staff and the outcome. If you attempted to resolve the issue, include those steps and KFC's response. Explain how this experience has personally affected you, such as causing inconvenience, health issues, or financial loss.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the attachments for your own security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any monetary loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution from KFC, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and to ensure all relevant details have been included. Check for spelling and grammar errors to make your complaint as professional and credible as possible.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any updates or responses to your complaint. You may receive feedback from KFC or from other users who have had similar experiences, which can be helpful in resolving your issue.

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KFC contacts

Phone numbers

+1 (800) 225-5532 +1 (949) 218-4453 More phone numbers

Website

www.kfc.com

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