KFC
reviews and complaints

I live close to our Kentucky Fried Chicken & I may go 1-3 times a week . I use the drive thru everytime because its easy. But EVERYTIME IT TAKES THEM 10-25 minutes to get my meal. OMG! Im so tired of them being unable to speed up their Drive Thru! Ive seen ALOT OF CUSTOMERS LEAVE THE DRIVE THRU & NOT ORDER. Yall are losing business left & right due to their incompetence! Yall are about to lose me & my family too. Please send someone down to GA. & just ck. Out their long lines & how long it takes to clear that line. I hate to complain, BUT ENOUGH IS ENOUGH! I doubt I'll be back to this KFC for a long while, IF EVER! Thanks for your kind attention to this mess in the Drive Thru.

I purchased a meal for my family from the KFC store in Tom Bradley terminal at LA Airport.

It took 20 minutes to get served and the staff had no urgency and were unfriendly.

When I got my meal they had missed half the order and I had to go back twice to get the correct meal. No apology was given.

Lots of other customers were the same.

Worst customer service in the world !.

It was about 8:09pm last night Wednesday 27th... Me and my fiance went to order dinner...we waited 45 mins in the lobby line wating for our food to be served...we could see them making our food in the back and the shift manager Cameron started making my husband's chicken and he walked away for about ten minutes with it just sitting there with no lid or nothing then came back from whatever he was doing and just put a lid on it so my husband complained and they all got rude...git made cause we ask for them to remake it... We got dirty looks from the two girls that was working and they was slapping things throwing things, being really ignorant.. I was going to have KFC in Niles mi cater my wedding but this service really sucked.

I went thru your drivers thru line and both of my cards were declined. I was upset because both of the cards, one has a 7K credit line and the other one a 1800k credit line, and the young lady pulls me a charge detail showing me that the credit card was declined. The woman at the bank says that somehow the bank didnt connect with the machine that this young lady that took care of me. I was also amazed at the amt of people that this jappened too at5:55pm. She said that if the young girl wouldve keyed in the number it wouldve gone thru, but something or somehow there was a disconnect. Also, i heard that sometimes employees might do this so that extra chicken is given to the employees at the rest of the night. This was not only embarassing but humiliating. Mrs Caroline Eagan

I don't know what has happened to your company. Things are not the same.
I went to my local KFC, (on beach blvd in the city of Stanton, Calif. And when I got there, I could not get into the place. There was a waiting line to get in. This placed me as no#8 in line. I was not upset at first, but I saw that the cashier kept turning around to help package food. I'm glad business is good and all, but what's wrong with putting a worker on the no#2 cash register? I mean, that's what the thing is for. This place was filling with folks that had to wait 30 minutes thighs. Yes 30 min. Why can't they cook more chicken BEFORE the dinner rush? Look I hate to complain, and there were other customers that were going to do the same thing I'm doing now, but this one KFC seems to be dropping the ball. It is so simple too, hire a person, or schedule someone extra for dinner/lunch rush, and cook more chicken for these times, one more mention if I may, many a time, I go for the original recp. And I get chicken with the oily batter/breading that falls off when its on the way to my mouth. Not good, I'm just saying . please fix this so I don't have to change my favorite fast food

Went the KFC 9/26/2017, first thing no one to take orders, people were standing around I walked over and told one of the works that there was customer's waiting to place orders. She told the manger. but still no one came to the front to take orders . I told her two people just walked out, she told the manger again people were leaving. He then came up to take orders. When it was my time I told him I was there last week and I got the 6 strips for the 9.99, told him I wanted the gravy without the potatoes and the potatoes wedges for two. he told me my total was$ over $13.00 I ask him why it was more then I paid just a week ago ? he said you wanted the large gravy and large potatoes wedges. I ask for my money back and told him I would never come back ! O and told him to clean the glass on the front doors, there so dirty and have been for long time.. such a shame that KFC have let the name go down in Camden .. Thank you !

I was just in a KFC on New Boston Road in Texarkana which I love to go to and I just witnessed their cashier in the front (name tag said LaTasha) passing a huge bag of food to a woman she told another customer was her daughter without the woman paying for it. She came in after me and got this food quickly while the manager was helping the lady in the drive thru. Seeing this makes me feel like I was NOT important enough for her to get my paid for food as quickly as she gave away food. She didn't talk to her manager about the food so to me I just saw an employee steal. I'm a customer who was waiting for hot wings for 15 mins which I love! This cashier made me wait for 5 minutes while she took a personal phone call and then seem irritated when she did take my order with no sense of urgency.

I was in drive through yesterday around 9pm. My family and had just returned home from Tennessee and was looking for a quick bite. I began to order food, the cashier / manager then gave me my total and I advised her that o had one more order. She then told me I had to come inside because my order was too big. No other cars were in drive through, and I had my kids under 10 in the car sleep. She refuse to serve me unless I came inside. I asked for the store information and she refused to provide me with that infomation. She told me I had to pull over a d she would bring it out to me. She was extremely rude. It is obviously she can not handel, her current position and this needs to be address. A order max sign is posted anywhere outside the location. She was ok with 4 order but 5 was too much that made no since. I will never return to this location, and I will not recommend anyone else to this location.

It is 2029 I am currently at the drive thru window ordering fill up bucket, employee Aurora says that they only have legs and thighs. We ask what time they close and she responds at 10 pm. We ask if they can please cook the white meat that goes in the bucket, she stays quiet then returns to mic and says that the cook is on break until 9 pm. I ask to speak to the manager and she says she will not be in until tomorrow morning. I then asked if there is a manager on tonight and she said I can drive to the window. Manager is Stephanie. When we approached the window the manager gave the excuse that the car in front of us took the last batch and her cook was mad she doesn't know what problems she is having and there is no one else that knows how to cook!
This is not the first time this happens! This happened to us about 2 weeks ago with the same excuse and the same employees that they don't have white meat! This customer service is ridiculous! Something needs to get done about the employees that KFC has employed!

You say got it, but stores do not carry it that I can find. Tried your 800 number they can not tell me which stores carry it. Thank God Chick Fil A has grilled nuggets Do you have grilled grilled chicken or is it false advisement Where is one? More word grilled chicken where oh where have you got. KFC appears to offer products it does not have

I been asked to provide more information How much clearer can I be KFC website shows GRILLED CHICKEN but Taylor Mill KY store just not carry it neither do either Florence KY stores SO WHO JUST or IS THE WEBSITE LISTING ITEMS NOT AVAILABLE False adversement

I went to KFC in Clear Lake on the corner of El Dorado and Space Center.
I ordered an 8 piece orginal mp gravy and Cole slaw as well as a 3 piece ck tender with pot wedges.
They had me pull over to the side (after I paid) 40 min later (after I complained ) they brought me a 3 piece dinner and a 3 piece (solely ) ck tenders. An hr later I left with no food nor the money I paid.
The employees blamed each other. NO ONE would allow me to speak with a manager.
After waiting for an hour and paying, yet never receiving food they proceeded to tell me it would take 2 weeks to refund me my money.
THIS IS THE WORST PLACE EVER!

Came into the owatonna location at 11am, service was slow, wasnt any one at the counter to greet me, was the only one in line. Buffet wasn't out at all this was supposed to start at 11, not start setting up at 11, looks of it they didn't clean as there is still food residue including food particles and pudding under the top piece, parking lot also dirty see photos

Three separate times in the last 2 weeks my husband has got us dinner we always order two piece all breast dinners. We have yet to get what we order. And today he orderd the same and I got all dark meat. But paid for chicken breast(big difference in price). He can't take it back because my nurse has to leave and he has to be here for me. Can't leave me alone. I really enjoy your food but I'm not going to continue eating there with that kind of service.

Today (9-20-17) My husband went to KFC in Showlow Airzona 85901 the same restaurant we have been going to for Twenty years . We have always been able to order chicken white meat (wings and breasts) and pay the extra charge with no problem. Today the young cashier had a rude attitude and told us in no way can we get all white meat in any meal then we said we want chicken only not the meal she said no way. Prior to that we were in line for 15 min. with this cashier the only one working when the other girl was filling the buffet line called some young man tell him there was a line and get to work. needless to say we are pretty upset we live 45 miles one way to KFC and we really wanted to take it home for dinner. If this is how your company treats customers then we will no longer visit you establishments.

On 09/20/2017 around 3pm, I went to the KFC located on Vermont and 58th Street in Los Angeles, CA. I sat in the drive through for 15-20 min. I wanted to back out and leave, but there were two cars behind me. So I cut my car off a wait it through. To be breif, when I finally got to the speaker I ordered a 5 dollar fill up. By the time i got my food and pulled over in the parking lot of KFC to eat the food was cold. Temperature and the taste was unsatisfying. I would of took the food back inside, but it was bit to packed, eben the srive thrpugh wait was extremely to long, and I had to be at a meeting g by a certain time. So i just trashed the food and left. It was a waste of my time and money.

Went to the KFC at 9000 block of Merrill Rd, Jacksonville, Florida tonight. I ordered the #10 three piece box, extra crispy, white meat with potato wedges and slaw.
I was advised that they had no breasts so they gave me a thigh and two wings.

They gave me mashed potatoes which I returned for the slaw. The potato wedges were cooked to long and were hard. The chicken was awful. It was way over cooked and the wings literally had no meat on them .

I am unhappy with KFC and won't be back. Public grocery store has much better chicken.

Hello, I am a Branch Manager of a Financial Institution wanting to speak with someone regarding intolerable behavior from the Managers of the KFC near my Branch. I have spoken to the General Manager there and the issues are occurring once again and its affecting the moral of my team here at the branch. There are some risk components I am willing to share, there are also distasteful comments id like to share.

I am seeking to speak with someone regarding this matter. If you can kindly reach out to me, I'd highly appreciate it.

Went to get chicken after work had been craving KFC so Hubby took me to get some chicken on 09/19/20 place order get all the way home in rush hour to find not 8pcs but seven two biscuits not four, a crispy piece not at all what I ordered and then had to go back, Just for the manager to say we ran out of original and had the nerve to go through the box and count the chicken he go's get a piece of chicken and two biscuits put them in a small box and then says you can keep that other piece like he was giving me a bonus and his name is Brain Brown you know we told him what he do with that chicken in a nice way and that I would be call corporate which I, am and no one knew how much a pie cost that they sell and they won't 15.00 dollars a hour really.

A gentleman asked for a cup of hot water to immerse the babies bottle in to warm up the formula and the 2 guys at the counter were just ignoring him. The one guy at that counter could have defintly used some cleaning up. And when he went to go outside he shook his head at the guy whom had asked for the hot water. The gentleman finally asked a manager and he went and got him a cup of water and it was cold.. he said that's the hottest we have... Which got me to thinking Gross, No hot water how do they clean. so I finally got fed up and went into the rest room and got him hot water. So he could warm up the bottle of formula this happened approx 6:30 pm [protected] West Lebanon NH .. that establishment could use some SERIOUS HELP, from Manners to Personal Hygiene ..

I am a frequent customer at this location. This woman is very unsanitary. I have seen her on multiple occasions not wash her hands when needed, doesn't keep her workstation cleaned. I have spoken with management there and nothing has been done about it. She also will take food brought from home out of her pocket, and she will eat it while working and cooking food. VERY disgusting. She just stands there and doesn't do her job. I have seen her on multiple occasions ask other people to go get things for her because she "didn't feel like going to get it". She is very lazy and unprofessional and she is very rude to customers. Myself included on a few occasions. She also always seems to be in trouble with coworkers for not doing her job. Nothing is ever done about it tho. She is VERY unsanitary. I have even gotten to the point that I will stop by and if she is working I will not order food because I know she hasn't washed her hands and taken care of her workspace. Please Please Please do something about this.