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1.3 3462 Reviews

KFC Complaints Summary

234 Resolved
3208 Unresolved
Our verdict: If considering services from KFC with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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KFC reviews & complaints 3462

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I
12:59 pm EST

KFC extra crispy tender & extra crispy 2pc meal

Both orders were barely coated with any coating, much less EXTRA. Even tho it was during dinner time~6:19pm~food was barely warm. I do believe I should receive a full refund of $9.81, and someone should stop into this facility to make some changes. Thank you for your prompt response to this complain. I have Pictures of the products and wish I could send them to you!

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4:48 pm EST
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KFC food cooked at noon got it a five

Just got a 20 dollar bucket of chicken and it wasn't freshly cooked . The nuggets were the same 10 dollar bucket. I paid over 40 dollars for old chicken and nuggets. Extra crispy looked like it was cooked a few hours before I got it. Why? Your chicken is good when it is fresh but I won't go back at 4 pm. I live in Martinsville Indiana and this store is not very good.

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Update by proctor
Mar 02, 2017 4:50 pm EST

Terrible

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D
8:31 pm EST

KFC famous bowl

I went to the KFC in crossett Arkansas and ordered 2 of your famous bowls for my wife and I (our favorite thing on the menu) when we got home to eat them we both took one bite and it tasted as if someone had poured an entire box of salt in the bowl it was completely uneatable we both had to throw them out pretty upsetting to have to throw 15$ of food in the trash

Thanks
Derek

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A
1:53 am EST

KFC I complaining about service kfc in azerbaijan, baku

25.02.2017 in Azerbaijan, KFC 1926, City: Baku, Subway: May 28 “1926” 28 may subway Azadliq avenue 22, I have faced incident. I want to inform KFC responsible persons for unpleasant service, but this person pushed aside and threaten me. I required him to be politer and be honesty for each customer but again they did same thing. I always used KFC restaurants in Azerbaijan and abroad but never encounter this type of rough and blunt incident. I kindly asked you please punished this responsible person and take politer and civilized employee such as responsible position. Now I am waiting your response about this incident and you can be see full incident with the camera records of KFC.
Contact details:
Anar
+[protected]

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B
12:27 pm EST

KFC did not get invoice

Hi,

I have been trying to generate invoice several times but its telling me, that I will be receiving the invoice by email. I am not getting any email. Please got through the below info and kindly send the invoice.

Ticket details:

712 kfc plaza. Las aguilas. Av lopez mateos sur 5295 las aguilas c. P 45080 zapopan, jalisco
Folio para factura : [protected]
Amount :134

Invoice details:
Razon social: distribuidores & reprecentantes del sur s. A. C. V.

Rfc: drs870210px3

Direccion: goethe # 89

Colonia: anzurez
Email:bibhuti. [protected]@softtek. com

Municipio / ciudad: miguel hidalgo

Codigo postal: 11590

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A
2:48 am EST

KFC service dubai united arab of emirates branch

Dear KFC,
I am your customer for more than 20 years, I have been a customer of Dubai branch for more than 12 years. I have been ordering all these years your family bucket where I would like the bucket to be only breasts and legs. Suddenly they denied my order and told it is not possible and the employee of their call center answered me in a very rude way and even denied giving me his manager. Incase you would like me and my family member to continue being a loyal customer of yours I would like to receive the same service I was receiving all these years.
Regards,
Amer Khouri
[protected]@hotmail.com
+[protected]

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B
10:33 am EST

KFC food presentation

Went to the kfc on Woodville avenue, Toledo, ohio
ordered a 10 piece chicken tenders, and 2 5$ fill up boxes. They only had 7 chicken tenders, we pulled all three boxes out of the bag, they were put in, and the boxes were ripped on the bottom, because the oil made them very flimsy. So needless to say, some food ended up on the floor, and was not edible. The portions were so tiny! not worth the price that was paid. Very disappointed. Probably wont go back. Just wanted to let you know that the food presentation should be handled better, and portions should be a little bit better for the money spent. KFC used to be sooo much better, Not sure what happened. Hope it gets better.

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JKWilliams
JKWilliams
, US
Feb 25, 2017 4:48 pm EST

Next time, just order a bucket. If nothing else, that bucket makes a great lampshade.

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R
8:15 pm EST

KFC 1 piece breast meal

I have been cheated twice this year at the KFC located on How 20&81 in McDonough, Ga. I ordered 2 one piece breast meals with no drinks or extra sides. This usually comes with 2 sides. Manager told me this had changed and I would have to pay extra for the coleslaw, I usually get Mashed potatoes and coleslaw as my two sides. This happen again just 3 weeks ago and they even cheated me out of 1 mashed potatoes. Idid not realize I was being cheated till I went to the one in Griffin, Ga. where they gave me what I ordered for the right price. I don't know how many people they have been cheating but you should look into it. Not looking for compensation but I know I will not go back there.

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P
Po d Woodstockian
, US
Jan 02, 2018 6:33 pm EST

Woodstock, Alabama
They have taken it off the menu board.
It is still available if a person who knows how to ring it up is at the register.
Otherwise you get one side, a unwanted drink, and a unwanted cookie.
I got tired of trying to convince the untrained staffers that it still can be rung up that way.
Now I buy my chicken elsewhere.
Former customer from Woodstock, Alabama

P
P
pobarjenkins
Minneapolis, US
Feb 23, 2017 2:33 am EST
Verified customer This comment was posted by a verified customer. Learn more

Did you confirm on their board that sides were included?

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M
10:40 pm EST

KFC food

I stopped by to get a quick bite to eat. I ordered the popcorn chicken as I always have in the past. On tonight as I was eating my chicken, majority of the popcorn chicken was extremely hard and very hard to chew. I had to literally throw the popcorn chicken away. I didn't enjoy it at all. As if the chicken was sitting out all day as well as the fries.

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8:44 pm EST
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KFC service

WE love your chicken! BUT the service is really very bad In Elkhart In. on Cassopolis St. They need a early good manager. Its not clean, They don't charge you the right prices .They often don't give you a cookie. They give you the small mashed potatoes when you get a meal.I see many custermers. very up set when we go there. I don't think we will be going back if things don't change there.We have been to other KC in Three Rivers Mi. and they do a good job.Please try and fix this place as we really like to eat there . Thank you
Dolores Rossi

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D
11:58 pm EST

KFC food

Last night right after i got out of work i went to get food for my boys n me i asked for a big box 3 pc meal with mashed potatoes and gravy cole slaw and a biscuit but first the pepsi wasn't completely full then the biscuit was hard the potaoes and chicken were cold i asked for dark meat they gave me white meat and i asked for original recipe the gave me crispy and the chicken was hard

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11:48 am EST
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KFC hot wings and (2) 2 piece chicken combo

I went to the KFC on 6512 Sorenson Park Plaza, 6512 N 72ND Street Omaha, Nebraska 68134 on Wednesday, February 15, 2017 around 6:30p.m. and I ordered a 20 piece hot wing with a side of macaroni and cheese, (2) 2 piece dinner with mashed potatoes for both. When I got to work my wings were not done and my macaroni and cheese was all spilled on my wings. Both of my (2) piece chicken was cold and they did not give me a receipt and just was rude and rushing me through the drive thru. I tried to call them 15 times and know one answered the phone and then waited until the next day, February 16, 2017 and tried to call four more times and know one still did not answer. I contacted the KFC in Millard and they said that they could not help me and then I contact the KFC on Maple and she could not help me and asked if I could talk to a manager and she said she could take my name and number and have the GM to call me. And I have not heard from them as of this moment.

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N
12:40 pm EST

KFC horrible service/missing items

I went thru the drive thru at the kfc on merrill rd in jacksonville fl...they didnt give me my receipt for 1, for 2 i ordered a fill up box the pot pie one they didnt give me my cookie nor any utensils to eat with! I am very disappointed because the cookie was my dessert & i had to eat my pot pie with my fingers! Worst service ever & i love kfc but if this is how customers get treated i wont be back!

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A
7:19 pm EST

KFC 24.00 chicken tender meal

I ordered chicken tender meal 12 pcs.
They barely fill half the box. Like a 1/3 and pieces were 3 inches or less and 1inch wide. Pittiful to spend that kind of money. The gravy lid was not put on tight or was loose and it spilled all over the order! Horrible!

I went to see the Manager her name was Sue and she said thats how small they were. Let me say one thing that the portions are INSULTING to anyone and for the price you
are better off going elsewhere. How dare you rob hard working people! How dare you!

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P
8:52 pm EST

KFC drinks

I stopped by KFC about 8 PM and ordered two meals both with non-sugared ice tea. I repeated this twice at the order board. My wife and I are both diabetic and don't drink drinks with sugar in them.

When I paid for my meal the attendant did fine (didn't ask me if I wanted anything such as honey for my biscuits, but that is OK). He momentarily forgot my drinks, but caught himself asking me if I had drinks. I told him a third time I wanted non-sugared Ice Tea. He mumbled something like these must be it and handed me two drinks.

When I got home I found that both drinks were soft drinks. I sipped one and it tasted like Coke. I ended up throwing them away and fixed myself a non-sugared iced tea.

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Update by PRG1313
Feb 11, 2017 9:07 pm EST

After I posted my original critique, I found that one of the meal orders was wrong. Instead of getting a 3-Piece meal I got a Fill-up. I'm not terribly surprised by the poor service, I just wondered how they could get my order so wrong when it wasn't even busy.

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L
8:21 pm EST

KFC product and cleanliness

We purchased the buffet which had gone up in price...several of the vegetables were almost gone(peas, green beans, carrots), what was left of them had dried out and had film on them. Food was spilled on serving area, there was only a small amt of brown gravy left, dried on sides of dish and dried gravy spilled on service area. Several items were empty pans. Some of the employees were working, others talking. Finally, just before we left, the manager, I think he was, told one of the workers to wipe off the service area and they were beginning to fill some of the items. It was the poorest I have ever seen there. My husband likes to eat there, otherwise I would have asked for my money back and left.

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C
2:27 pm EST

KFC 5 dollar meal

Tillicum, WA, Union Ave,

went to get lunch at 12:05, ordered 5 dollar meal. got to the window and they didn't have my order right. all I ordered was the 5 dollar leg and thigh meal with strawberry lemonade. they wanted to give me mountain dew and they didn't have original thigh so i got original leg and crispy thigh, BUT, they didn't give me my biscuit which I discovered after I got back to my office. I asked for butter and she looked at me kind of strange, so I said there is a biscuit in there right? and she said yes. WELL NO BISCUIT! I knew I should of gone across the street to Taco Bell.

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S
5:10 pm EST

KFC customer service

At 4:04 p.m. Wednesday February 8, 2017 I went thru the drive thru to place an order in Hammond, La. 223 North Morrison Boulevard.
As I approached the window for pick up a young man dressed in a blue plaid shirt was the rudest employee I've ever been in contact with. This young man tossed me my family order out the window, no eye contact, not a simple thank you just reached the bag out the drive thru and never looked at me one time. This did it for me. Never ever again will I return. Rasin Cane and Chic
Fi la you will get by business from here forward. No one should be treated with such disrespect. I tried to call but they
would not answer. He should definitely be FIRED.

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P
Priscilla Ray
, US
Mar 17, 2017 5:55 pm EDT

I enjoy the grilled chicken I always get my chicken fro m this KFC (forestdale) the grill oven been down for a week & half, It don't make sense to go to the other side of town to buy grilled chix and you live down the street from the first one.

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C
7:22 pm EST

KFC kfc chicken pot pie

Monday, 2, 6, 2017 6pm
Went to buy 3 chicken pot pies Fillings were dried out. Crusts were hard as rock.Very unsatisfactory.Unfortuneately, I tossed my receipt and could not take it back.
Looking at some of your complaints about the food as well as service, I don't think KFC will be in business much longer
I have been doing KFC since the 60's.But, no more.It's junk

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I
2:29 pm EST

KFC unhygienic food

Hi,

My name is Irfan and I need to register my complaint regarding hygiene concerns at KFC branch in Sukkur city of Pakistan. I visited above said branch with all my family members on 03-Feb-2017 with trust in the brand and the name of KFC believing that it is a global food chain with high standard. But my trust was shattered when we were served with food poor in quality and utterly unhygienic . Firstly, chicken was re-fried as it appears from its texture and taste. Secondly most worst thing happen when hairs were found in 2 pieces. After occurrence of this incident I immediately asked for the duty manager but I was told by the staff that he is not present in the branch at this time. When I demanded for complaint form, I was given a number of General Manager (as per the staff) the number is +[protected]. I spoke to him on phone to register my complaint, he assured me to take care of my concerns and later on asked me to hand over phone to available staff. Since I had recorded whole call and it is clear from his conversation with the staff member that he is trying to evade problem and is not serious in resolving problem. Recording can be provided to you if required although, whole conversation was in local language.
KFC is the only international food chain available in Sukkur city and I wish that it could persist expected standard so that people of the city can enjoy taste that is globally renowned. I hope that you will take my complaint seriously and will help people to dine healthier and safe food at KFC, Sukkur.

Thanks & Regards

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KFC Customer Reviews Overview

KFC, also known as Kentucky Fried Chicken, is a popular fast-food chain that specializes in fried chicken. The restaurant has received a significant number of reviews from customers, and the majority of them are positive.

One of the most significant positive points of KFC is the taste of their fried chicken. Customers have praised the restaurant for its delicious and crispy chicken, which is seasoned with a unique blend of herbs and spices. The restaurant also offers a variety of sides, including mashed potatoes, coleslaw, and biscuits, which have also received positive reviews.

Another positive point of KFC is its affordability. Customers have noted that the restaurant offers a good value for the price, with many menu items being reasonably priced. The restaurant also frequently offers deals and promotions, which customers appreciate.

KFC's customer service has also received positive reviews. Customers have noted that the staff is friendly and helpful, and that orders are typically prepared quickly and accurately. The restaurant's cleanliness and hygiene have also been praised by customers.

Overall, KFC has received mostly positive reviews from customers. The restaurant's delicious fried chicken, affordability, and excellent customer service are among its most significant strengths.

KFC In-depth Review

Menu Variety:

KFC offers a wide range of chicken options to cater to different preferences. From classic fried chicken to grilled and spicy options, there is something for everyone. Additionally, they also provide vegetarian and vegan alternatives, ensuring that all customers can enjoy a meal at KFC. The menu also includes a variety of side dishes and desserts to complement the main course.

Food Quality:

KFC prides itself on the freshness of its ingredients. The chicken is always cooked to perfection, with a delicious taste and flavor that keeps customers coming back for more. The quality of the side dishes, such as mashed potatoes and coleslaw, is also commendable, adding to the overall dining experience.

Service Efficiency:

KFC is known for its speedy service, ensuring that customers get their orders in a timely manner. The staff is trained to handle orders accurately, minimizing any mistakes or mix-ups. Moreover, the friendly and welcoming attitude of the staff adds to the positive experience at KFC.

Cleanliness and Hygiene:

The dining area at KFC is always kept clean and tidy, providing a pleasant environment for customers to enjoy their meals. The food preparation practices follow strict sanitary guidelines, ensuring the safety and hygiene of the food. The restrooms are well-maintained, reflecting the commitment to cleanliness.

Pricing and Value for Money:

KFC offers affordable menu items, making it accessible to a wide range of customers. The portion sizes are generous, providing value for money. Additionally, KFC frequently offers special offers and promotions, allowing customers to enjoy their favorite meals at discounted prices.

Accessibility:

KFC has numerous locations, making it convenient for customers to find a nearby restaurant. They also provide drive-thru and delivery options, ensuring that customers can enjoy their favorite KFC meals from the comfort of their homes. Furthermore, KFC accommodates individuals with disabilities, ensuring that everyone can have a seamless dining experience.

Customer Experience:

The overall satisfaction of customers at KFC is high. While there may be occasional waiting times during peak hours, the efficient service and delicious food make up for it. In the rare event of any complaints or issues, KFC handles them promptly and strives to resolve them to the customer's satisfaction.

Environmental Responsibility:

KFC is committed to sustainable sourcing of ingredients, ensuring that they are obtained responsibly and ethically. They also prioritize recycling and waste management practices, minimizing their environmental impact. Efforts to reduce their carbon footprint are evident in their operations, making KFC a responsible choice for environmentally conscious customers.

Online Presence:

KFC has a user-friendly website that provides all the necessary information about their menu, locations, and promotions. They also have a mobile app available for convenient ordering and tracking of deliveries. Online ordering and delivery options make it easy for customers to enjoy KFC's delicious food at their convenience.

Community Involvement:

KFC actively engages with the local community through sponsorships and partnerships with local organizations. They also contribute to charitable causes, supporting initiatives that make a positive impact. KFC's involvement in the community showcases their commitment to giving back and being a responsible corporate citizen.

How to file a complaint about KFC?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with KFC. Make it specific and clear, such as "Incorrect Order at KFC Downtown Branch" or "Poor Customer Service at KFC on Main Street".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention the location and date of the incident, the nature of the problem (e.g., food quality, hygiene, customer service), and any specific details like order number or employee names if relevant. Describe any communication you've had with KFC staff and the outcome. If you attempted to resolve the issue, include those steps and KFC's response. Explain how this experience has personally affected you, such as causing inconvenience, health issues, or financial loss.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the attachments for your own security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any monetary loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution from KFC, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and to ensure all relevant details have been included. Check for spelling and grammar errors to make your complaint as professional and credible as possible.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any updates or responses to your complaint. You may receive feedback from KFC or from other users who have had similar experiences, which can be helpful in resolving your issue.

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KFC contacts

Phone numbers

+1 (800) 225-5532 +1 (949) 218-4453 More phone numbers

Website

www.kfc.com

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