KFC
reviews and complaints

I just purchased what is marketed as a 'Virgin Mojito Crusher'. What I got was a cup filled with Sprite (not even 330ml) with a piece of lemon, mint leaf and 3 ice cubes! This for almost R20.00.

This is just a shocking example of how products are mis-represented at these fast food outlets.

On top of that the consumer has little recourse in the moment, onsite because staff is rarely empowered to deal with customer complaints involving quality issues like this.

The customer is just left to suck it up -literally and figuratively!

Honestly this is just really dispacable.

I visited the KFC on the corner Kearney and National in Springfield, Mo around 6 15 this evening. The service and food were fine. My concern was for the employees. Temperatures in Springfield were near 100 with 100+ heat index. I walked into the store, and immediately could feel how hot it was in customer area. I can only imagine how hot it must have been in the back. The cashier, a very nice young man, explained that lightening in a recent storm had struck their air conditioner, rendering it inoperable. Of course, not owners fault, but I think its inhumane to expect the employees to work in those conditions. At the very least, portable air conditioners and/or fans should have been provided. I certainly hope their a.c. is repaired soon as the weather is not going to improve in the foreseeable future. Honestly, I'm ashamed I contributed to their suffering by following through with my order.

I called in an order the person I talked to said it would be ready in a half hour. When I got there the person behind the counter said it would be about 10 minites they just got the email for the order. This is the third time, I live about 20 minutes away so I call my order in so it doesn't take so long to go pick it up and get home. You just lost a long time customer

Floor was greasy, bathroom had pieces of paper towel on it- probably checked in the morning and then not again til closing time. Pop dispenser wet on the bottom and rusting out along the sides. Tea dispenser had tea splattered all over. Tables not all wiped down. Uniform of couple of workers filthy. Don't stop too often as we don't have one in our town. Last time was last year north of Minneapolis and same problem with cleanliness. We like the product but not the environment. Probably will not eat there again.

My son went for us and he had used a coupon that we received in the mail. Twelve piece meal w/ 3 sides which was supposed to come with 6 of your biscuits ( I love your biscuits) well we had got short on biscuits we received only 4 we was going to split between 3 people each was to receive 2. Well that didn't happen due to us being short. I tried calling in to manager and the phone just rang. I tried many times and no one answered.

Oh my way home from a long day of work I called into the local kfc to grab some food for myself and husband plus knowing we had 2 of our grand children calling to see us I got the 6 piece original recipe street wise box All was in it except I thought you were surposed to get a mixture of the pieces out of 6 we got 4 legs 1 thigh and a mangled piece of breast that looked like it was picked up of the floor. As we live about 35 min away and it being cold and wet I wasn't driving back to the store don't get kfc very much but would have liked to get a bit better variety in the pieces and have something asa treat for the grand kids. Won't be back I don't think for awhile

On June 28th, 2018 my boyfriend and I went to the KFC/Taco Bell on Central Freeway in Wichita Falls, to for dinner at 8:40. We dined in and sat down. We were finishing up and a employee (Robert) walked up at 8:50 and informed us that the dining room was closing at 9. We said "alright sorry" and continued to eat. The employee then stood there and watched us eat and circled the table and then asked at 8::53 if we were almost done or if we could hurry. I then was upset by the question and informed him we would be done by 9. He then continued to stand at our table and stare.

My husband had stopped today at the KFC in Byram, MS. Time around 12:00. He ordered a chicken $5 box. He was told there was no chicken ready. Usually it is someones lunch time at 12:00. Why wasn't there any chicken ready? He ordered a pot pie for me instead, He brought it home to me and to my horror a pot pie filled with mashed potatoes, 5 carrots. No chicken, no gravy. What kind of pot pie is that? I have refused to go to this locate anymore because it does not matter what time you go there there, there is never any chicken ready day or night. I always heard it will 25 to 30 minutes for it to be done. seriously! You are a chicken place and you never have chicken ready? Unbelievable! I put an X on this business well over a year ago. Someone higher up on the food chain better get this place back into shape or close the doors. It's a shame KFC has been around forever and my fondest memories are after church my mom got a bucket of chicken and we used to go to the park by the river in Michigan where I grew up at played and ate chicken all day! I am not sure the best resolution to my complaint.

Racial profiling and overcharging customers

I would like to report an experience my family had this evening: I asked my husband to stop and pick up chicken at KFC on Goodman Rd in Horn Lake... I had sent him a text showing what I need with price taken from KFC website...As most hard working men after a long day at work he paid and took food and drove home.. I look in bag at food and receipt... he was over charged and did not receive what he paid for... Knowing my husband was tried I drove all the way back to KFC over 15 minute drive from our home. I waited in line and politely asked to speak with manager in private so not to make a scene. A very helpful lady apologized and said she would correct the order, she proceeded to the back of the restaurant and spoke with store manager named Keisha... Keisha started yelling at her that she was not going to do anything because the Mexican that placed the order couldn't speak English that's why order was wrong and she was not going to fix or address the issues at all...she said again very loudly that it was the Mexican fault... the girl returned to me and explain what Keisha said. She said if I would give her a moment she would give me the correct order...Under any other Circumstances I would have left and went on my way but for a store manager Keisha to indicate that it was my husband's fault because he didn't speak English is quite ironic in today's society...
First and foremost my husband is not Hispanic he is a full blooded Choctaw Indian and can speak very good English...People are so quick to judge others by the color of there skin!
Second she overcharged the customer and shorted food that he had paid for and refused to correct or even address issue.
Third Keisha embarrassed me and humiliated a coworker by yelling so the entire staff and customers could overhear.
Fourth while waiting on my issue to be resolved there were over 7 people returning in correct orders...
I plan on taking this experience to the corporate office of KFC.
I also plan to speak with an attorney as I feel my husband as well as other Native Americans are and have discriminated against long enough...

Brought the product at KFC Milnerton South Africa. There was a clear smell of chemical solvent in the packaging. I am involved in packaging and I am certain the product was printed with a solvent base ink which is not only a food safety issue but also destroys the taste of the product. When I looked at the printing through my eye-glass my thoughts on the matter were proved true. It is clear that Gravure solvent based inks are being used in South Africa packaging.

Date of incident 13 June 2018
+[protected]
No action required as I will no longer eat KFC product whilst it is being served in hazardous packaging.
I believe that immediate action is required for KFC to find an alternative printing methodology in the South African market as food safety is a major issue and could impact on consumer confidence and demabd

I complained two weeks ago after having a $32.00 lousy meal from The KFC on 4720 Alabama Rd. Roswell GA. I have not heard a response from anyone. If I don't hear back from someone at KFC very soon I am going on line and tell everyone in the neighborhood of the nasty chicken you guys are putting out. Shame on you. My name is Henry Oliver. My phone number is [protected]. My email is holiver55 @bellsouth.net. Looking at the reviews that particular KFC must be the worst in the Atlanta Metro Area.

This is the third email I have submitted in complaint about the service I received at the kfc here in excelsior springs. Please read my original complaint and respond! I am not going away and i'm not being ignored! I am a 63 yr old and retired. I have nothing but time. And I will take this as far as I have to, to get an explanation of why your managers are not trained well enough to deal with the public. I have considered contacting the news channels along with the bbb and local chamber of commerce amongst other entities to resolve this problem. I want a satisfactory explanation, I want this store's managers fired and new ones properly trained and I want compensated for the aggravation.

Hi,
Let me say that my family enjoys KFC. I had seen an ad in our local newspaper in the Parade section. I decided to go and take advantage of the special meal which had 8 pieces of chicken, two large sides and biscuits for $16.99. I wanted to have the chicken strips since it did not specify which chicken I could have. The server did not understand English well so he called his manager over to help. She said I could only have the regular chicken which it did not say in the ad. I questioned her but got no satisfaction so I took what she gave me. When the server gave me change it was one dollar and some change. I don' t know if I am not seeing things right but I am concerned about what's going on. Am I overreacting or just confused. Thanks for letting me vent. Karen Siemaszko e-mail [protected]@gmail.com

I was told tonight that I can not buy the special because the cashier was instructed by her seniors that it is month end and that the people has got money to buy full priced items and that they the (cashiers) must explain it to the customers. I mean a special is a spescial and no where on the advert it states that you can not buy it at month end because you got your sallary and you have money. I need answers please as o am not going to leave this matter unatended.

Yes my wife had went through the drive-through at the KFC located on 224 in Canton Road in Akron Ohio at lunchtime today she purchased the eight-piece meal and she ate stated that we wanted original recipe when she got back to our job we started to eat the chicken and it was all extra crispy chicken tried to contact the store to see if they could take it back in get regular recipe could not get nobody to answer the phone the biscuits were okay the coleslaw was good in the mashed potatoes were okay tried to call 2 times no answer my name is John. My phone number is [protected] my email is Perry John 670 at gmail.com if you need to contact me for whatever reason we actually still have the chicken because we do not eat crispy chicken from KFC if you could have somebody contact me either through email or on my phone number I would be appreciative thank you hope to hear from you soon

On Friday I had the unpleasant experience once again at the above located KFC site, they stated the wait would be 14 minutes when in fact it was 34 minutes - if I had known it would take so long I would have gone elsewhere for dinner takeout.
This is not the first time I have experiences excessive waits at this location.
How is it possible that between 6:30 and 7:30pm on several occasions that this site has no chicken ready. I expect fast service food not slow service, if I wanted to wait 34 minutes for the food to arrive I would go to a sit down restaurant. When I called on Monday to speak to Angelique the manager on Monday she was belligerent and handled this customer complaint very unprofessionally, instead of stating that going forward that the cashier would give correct timing estimates. It is unfortunate that there were several customers waiting as long and were very upset. I will not be patronizing this KFC and will advise the KFC HQ that this franchisee is not fulfilling HQ requirements when it comes to putting a good face forward for the corporation.

6/24/18 7:37 PM KFC/AW 101 N. Mississippi Ave Atoka, OK [protected] Ticket # 3357
I stopped for a take out order yesterday evening. When I entered, it was obvious that the cashier was rushed, and there were unhappy customers waiting for their food. He was rushing around trying to fill the order while also being in charge of the drive through. The manager and 2 others were in the back shooting the breeze and leaving the cashier to fend for himself. When he finally assembled what he could of the order in front of me, he apologized profusely that they were out of many things and he tried to make substitutions. Meanwhile he had to rush back to fill a drive through order. At this point I should have walked out. It was obvious no one was going to help him. But he told me he knew I was there and he would be with me soon. So I waited quite some time before he could take my order. I made sure to verify what they did or didn't have before I placed my order. Then I watched as the young man ran the fryer, built a cheese burger and packaged the entire meal himself, while the manager suddenly made himself busy putting stickers on a promotional display. I really felt, considering the state of things there were better ways to spend his time, such as assisting the one worker who was actually trying to take care of the customers. He actually spread all of his materials all over the front counter and put himself right in the way of the cashier. He didn't acknowledge any of the customers who were trying to get their substitutions, or thank anyone for their patience. It was taking such a long time, I considered asking for a refund, but honestly, that cashier did not have time to process one, and probably would have only suffered at his manager's hands once I left. It is my understanding from a previous customer that the manager had already berated the cashier once. When my food arrived, I checked it was all there and got back in my vehicle. I should have tasted the food first. We were well down the road when I realized the only item that was edible were the cheese curds the cashier had to fry. The rest was a complete waste of my $15.05.
I would really like to have a refund of that money. I felt that after all of the wait the food should have at least been edible. I felt the manager was irresponsible and quite honestly rude. The poor guy trying to run the front should not be responsible for cooking and trying to keep track of what is fresh, and what isn't. The person handling money shouldn't be touching food anyway. That's a good way to spread contagion. I want to make it very clear, Steven (according to my receipt) was not to blame for this incident. The manager was clearly lax and had no desire to see your business thrive. The back of the kitchen was a mess, and of course quite visible to your customers, there were promotional items scattered on the floor of the kitchen and no one even offered to restock the sauce bin for the cashier. He had to go back to the storage shelves and sort through boxes. I did not use the restroom, but I'd say judging by the state of things, it was probably also a mess.

To repeat, I really feel like I deserve a refund. The folks ahead of me in line deserve one as well, I only hope they take the time to let you know about the condition of your restaurant. You need more Stevens and fewer bad managers.

Thank you for your time. I hope you will be able to resolve this issue.

I order in 8 piece meal I only got 7. Also, the mash looks old and cold and the mac and cheese is cold to the only thing was right is the biscuit and the pot wedge. Even. The employee was not wearing hair nets and all of them have the hair done and they didn't read back the order anything. They didn't ask if we need any hot sauce or anything. I am really unhappy with them because I know how hard it is but still they should give everything to us like we ask for not give us something we didn't pay for bad or cold.

Where is my complaint I previously submitted!? I shouldn't have to re-enter it all! Why can't I find it by using the password I used? This is ridiculous and I expect a response to it right away. My complaint went to you all over an hour ago and explained exactly why I was submitting it. Please find my complaint and respond to me. [protected]@yahoo.com

First off, KFC has terrible chicken, and the only comfort I can find is NORMALLY in their mashed potatoes, HOWEVER, today, I went to eat a container of their previously packed potatoes, and the entire bottom of the stryofoam cup BUSTED. All of my mashed potatoes fell onto my brand new boots, and I was left, sitting on my bed staring off into my room, still famished. Due to KFC's negligence to have quality containers, I'm starving. I advise you to use metal containers, because I feel as though, even then, the bottom would still bust out for absolutely no reason just because of KFC bad quality. (P.S. Popeyes is better)