KFC
reviews and complaints

I went to the KFC on Electric Road, Roanoke, VA.

I ordered an 8pc meal and a 16pc meal and it cost $68.00. I was at the drive through when I ordered because I had my dog in the car. (which I told them ahead that I had a big order but could not come in due to my dog being in the car.) I didn't receive a total until I was at the pick up window. I almost had a heart attack. The total was $68.00.
I previously had gone to KFC.com for info one for the sides that was included in the meals. The 16pc meal came with 4 large sides. The 8pc was to come with 2 large sides.When I questioned the girl, , , , she said I had to pay extra for the sides. I needed the meals, so I paid the price. On the menu the 16pc meal was $30.99 and the 8pc was $20.99. The cost should have been $51.98 + tax.
I went to another KFC and asked there is the sides were included, and they told me they were.
I called the Electric Rd KFC to question the price. The manager there told me the sides were extra...no exceptions. She also told me I had to specify that it was a 16pc meal...what do you think it is when you specify the sides?Therefore the price of $68.00.

I'm not sure to believe...but it was

Hello. I don't want to type a lots. I just want to complain a little. I take away at kfc pavilion on 18.September.2017, time 21:03:18 by cashier Mila. I ordered a set of snack plate only. Which I'm not satisfied, the cashier there just gave me two parts of the chicken drumstick and it's very small. I'm very disappointed with this service. I hope this problem can be solved.

When going thru the drive thru I asked about the big box which said it was $8.99 so I ordered two. She then proceeds to tell me I owe $21+. I said it said $8.99, she said well it is more if you order all white. So I said I didn't want to pay that much so just make it three legs in each. So I give her a twenty dollar bill and then she comes back to the window and said you owe more. I said what? She then proceeds to tell me she is charging me for getting legs instead of legs and thighs. I told her it didn't say that on the sign and she hadn't told me that when I changed to dark meat. She said well I can't do anything about it. I told her if that is the way they are going to do business I will take my business elsewhere. This was done on Sunday, September 17, 2017 at about 8:00 pm in Greenville, Ohio. I will not go back to a business that does that to their customers. I was totally disappointed in their actions!

I received a $20.00 voucher from their store bc the extra crispy chicken was soaked with grease and softer than the original chicken. I had a rude manager who honest to God said to me "what do you want me to do? " I just went and redeemed my voucher I ordered the Nashville gold. When I opened it the bottom of the container is nothing but oil and what I'm calling flavored sand. I understand that's supposed to be the seasoning but it's absolutely revolting. I don't understand why this grainy substance is in the chicken. The flavor is already on it!?!
And that it'should a huge deal but I also ordered an extra side of gravy for my mashed potato bowl and received an extra side of potatoes. Just what I needed!****

On sat sept 16 we got a chicken liver dinner, Nashville hot strips extra mashed potatoes and gravy, cole slaw and biscuits. We got it from Drive thru at barboursville wv store. Now about 3 months ago we ate from there and even my step son was sick, but we weren't sure it was the food. So we tried again, it went well, till after we went to bed we were both up vomiting and diarrhea. The first time we spent almost $30 this time was $17.65. I'm afraid I'm just gonna have to say good by to you all, hate paying just to end up in the bathroom all night.

It's taken me awhile to write this but the disappointment I had on my last visit has not allowed me to return. I also feel that if you are made aware of this, quality control can step in and make any necessary corrections. Photos attached.

I knew I should have turned around and left, but the craving for KFC was stronger than what I was looking at. There was a dirty bucket on the counter, the prep area was dirty with water thrown all over the floor with the employees cooking and walking through it.
I placed my order to go. While eating, I was again grossed out, finding a piece of blond hair embedded in the chicken. I lost my appetite immediately and have not eaten at KFC since then.

Sincerely, Susan

I never complain to anyone about food service. After getting my wisdom teeth out i wanted reg soft foods and in pain i sat at the iowa city drive through for 20 mins- took forever for anyone to answer - we thought the place looked so run down it might not even work. The guy answered and said it would be a min he had to change his battery then never answered again. The next person after we said hello over and over was so foreign we couldnt understand her and she very much could not understand us - after giving a simple order of a number 6 chicken strip meal and a large potatoe and gravy on the side - that simple order took bout 6 times to get across. We had patience through this whole experience even with my extreme pain and regret of even leaving the house to get some real food at kfc, because we are friendly folk but - even when we got our food after sitting for even longer the order was very wrong - didnt have half of the order - didnt get our extra buscuits or our extra gravy and potatoes . This was by far thee longest drive thru ive ever experienced and by far the most worst customer service and service period at any kfc much less any other drive thru. Very disappointed. Now i am in pain and will not be going to the only kfc in my area again. Also - its a shame there isnt a kfc in the coralville / iowa city area that is in a better neighborhood and doesnt look like a used to be run down place that we are scared to eat the food bc of the lack of cleanliness we noticed once we were at the pickup window . Thanks for your time . Date of visit - 4:00 p.m. On saturday, sept, 16th 2017

Survey code y309205914173272 manager Danielle was sending drive thru orders out. The time on my recpt is stamped 7:57p Danelle was rude yelling at customer service not listening to the complaints of why are you send drive thru orders out when people are waiting in the dine in. She tried to say it was because the system was down in drive thru which was true but they were ringing the drive thru on fine in register. Customers ask why she was doing it and said a gentleman was rude because he was videoing the crew working and the manager. I as a manager myself explained to her what she should have been doing. I went inside to order not to have to wait 50 mins to get my order and have to get the kind of customer service that I as well as probably 10 other customers had to wait. Food was cold and greasy when I did get it and still didn't even have what I order was still going to have to wait longer. Please read and listen. Probably will never patronize your restaurant again. Dissatisfied Custer.

The last three times I have gone to the KFC at 511 N. Ferdon Blvd, Crestview. FL. 32536 I have had very bad service. The first time I went there it took 35 minutes to get two 5 dollar meals. At that time i thought there was going to be a riot for I was not the only one there at that time having the same problem. The second time i went to that location i ordered to 10 pc meals and when I got home(I live 12 miles away) part of the order was missing. I called the manager and informed them if they could just give me a credit. That didn't happen. And the last time I went was 9/15/2017 I ordered a small Cole slaw to have with my dinner at home for $2.44 not knowing that it only had two teaspoons of Cole slaw in the container.
(See picture) And one last thing. Th city closed them down last month because cleaning problems. I will never visit KFC again. I have been going to KFC since I can remember and I am 54.Churches here I come.

I recently went to the KFC 2212 S. Military hwy, Chesapeake Va. The 1st time I ordered my meal I received cold chicken as well as the potatoes still had dehy powder mix in it, no biggie mistakes happen. So I brought the order inside, instead of the cashier directing her attention to me she began to carry on a side Convo with someone who walked into the store behind me. After waiting for her to finish he convo I showed her the issued order and ticket and asked to have it remade, she than began to pull out her phone to start texting messing up my order for the second time. The quality of service there at that store is by far the worst I'd even experienced. I don't recommend anybody to ever go there to dine. In my honest opinion, the quality of food reflects on the cleanliness of the store and professionalism of the employee, both of which lacks.

On September 12th, 2017 I went to KFC store location at Fairview Mall, Toronto, Ontario and I ordered some chicken for family of ten and the experience were utterly shocking. Funny enough, this is the store apparently has the highest sales volume in Ontario.

I used to be a night district supervisor for KFC years back at Province of Alberta, Barney fast food Inc. back when chicken quality were the standards of the industry.

Saying the least, the chicken meat were dry to the point the skin was retracted exposed the Nearly Black meat for thighs and drumstick. The drumsticks were so small my thumb were sized bigger than the product produced.

The Ribs skin were fried to crisp can be crushed with gingers pinching.
The bone of the chicken were unmistakably black which signified refresh chicken. To summarize, these were reused fried chicken. If these chicken were produced while I was on duty working during the time I served as district supervisor, I would have closed down the store for a few days, transferred the manager to other store for evaluation and retraining. Staffing the store with other known qualified workers, replenish the store with new supplies from warehouse and commissary and test the production before reopen.

I stopped in to the KFC on Woodville Rd. in Toledo Ohio about 2:15 pm 9/13/2017. I odered a three pice chicken meal just on my way to work. When i went on my lunch break i opened the box. I saw two thighs and what was supposed a drumstick. It was ot even a third of a chicken. So i tried to eat it anyway. I only got a couple of nibbles out of it and the rest was dry and hard. I could not eat the rest of that chicken. As you would imagine, i was not happy about this. I feel that this should have not been done to me or anyone else.

I order 12 pc original chicken with 6, bisquits, TWO larger Mash potatoes, 1 gravy, and 1 large coleslaw. The receipt is in the picture attached. The issue is they didn't put the other mashpotatos even tho they charge it. Plus the one they did put the container of the mash potatoes was rip from the bottom (sorry I didn't take a picture the kids started grabing some an made the container worse so i had to put it in a bowl) but, I saw this when I got home I live all the way to the south and wasn't gonna go back to the north an waste double the gas. Plus they where in such a hurry to get rid of me since they where close to closing for the day.

Im a former employee for the kfc on west 38th street in Indianapolis indiana.the new manager fired me because i didnt have a baby sitter for my child and the second time for not being able to come because of transportation problems.i called in both times to inform her.she lies about everything not professional at all .the store needs to be shut down .they work you like a slave i do not recommend anyone work for kfc period .

My husband went thru the drive thru at the KFC on olive and 99 in fresno, ca and he ordered the 20 dollar fill up and a order of pop corn chicken. About 75 percent of the chicken was so hard you couldn't even eat it. And over half were small little balls of the breading. The balls were about the size of a marble and hard as rock. This KFC has on multiple occasions given us very horrible customer service and below standards on food. Needless to say after paying for food and my daughter not being able to eat it, im very upset.

We try to eat at KFC quiet a bit but they are always out of different things like cups, sraws, lids, popcorn chicken, or other things.seems like the workers just don't care they say they forget to order things does not look good for your stores.It would seem to me that KFC would want their employees to represent them better we are a small town but we as customers deserve to be treated like we matter the employees at the McCalla store on exit 97 does not care they are always on break or on their cell phones including so called managers would love to be able to go In and order anything off the menu and be able to get it instead of being told they are out is it not a chicken place how can you run out of chicken please do something before we lose the KFC because off poor customer service.

Date of Service 09-10-2017
12:10 PM
Restaurant #J718074
Ticket #1687
My family and I went through the drive-thru...waited 5 minutes to order for one car in front of us. We ordered 1 9pc Chicken Share Tender and Large Mashed Potato and Gravy. We pulled to the window said it would be 7 minutes for tenders and offered us one small side for wait. So pulled up and waited 20 minutes before I went inside time is now 12:30pm. The order wasn't ready or near ready the cashier asked the General manager if the tenders were up. She yelled at the cashier loudly for all the people waiting to hear and was very rude. I then loudly told her that it was my complaint not the cashiers. She never said a word again but also didn't show her face. I then waited another 5 minutes then they did not give me sauces or the extra side the said they would give me. I reminded them and was given them. I also told them I wanted 5 biscuits because this was absolutely ridiculous. The two young men behind me said they weren't sure if they wanted to order if they were going to get yelled at. They said how completely unprofessional it was for the not the store manager but higher than that to be yelling at her employees. My husband was beyond livid about the wait...my 9, 7, and 4 year olds were beyond hungry. It pretty much ruined our afternoon. I will never go back to this Kentucky Fried Chicken and doubt any other. I have had problems here in the past but talked my husband into giving it another chance. Big mistake. I would like my money back. I do not want credit for in store! So extremely disappointed... The order total was $14.90 Ticket #1687
Emily

We purchased 12 chicken strips. 5 out of 12 were thin (just skin coated) no meat. The order was $17. So disappointed in the quality of the strips. all coating no chicken. pix are included. Poor quality control. They should've been called chicken skin strips. Where's the white meat chicken?
purchased at #J235049 (Meriden CT) on 9/10/17

I would like a refund. receipt picture included $17.64

Deborah McGuigan
27 school ln
huntington ny 11743

I went through the drive thru at the KFC on University in San Bernardino Ca. It was Sunday evening around 9pm. I ordered hot wings (5) and 2 biscuits. The hot wings were over done, cold and had absolutely no meat on them whatsoever. The biscuits were hard as a rock and tasted as if they were 3 days old. Not to mention we were the only car in the drive thru and it took them 10 min to give us our food. That was cold. I had to throw away both the chicken and biscuits when I got home. Very disappointing experience.

Hello I recently had a sandwich at a place in China and the quality was terrible. The bun shown in the video was old and continued to fall apart before I could eat it.

I only bring this up because I don't think this store is doing a good job at checking on product dates and should have someone say something.

I am not sure of the place because of the language but also attached is a receipt so maybe that helps.