KFC
reviews and complaints

I am writing to express my recent very disappointing visits to two KFC locations, Jackson NJ and East Windsor NJ. I feel compelled to write this complaint at this point because it has now happened many times over the last couple of years. We often get home and the order is missing half the dinners which means back in the car to retrieve the rest of the order while the family is home eating what we did get while it is hot. Ironically on one such occasion my mother also visited the Jackson location on the same night as us and encountered such chaos in the lobby as well as cleanliness (not one employee wearing gloves) thatshe leftvowing never to return. I do not want t o be redundant so I will just say we had the same experiences at the East Windsor location. They did try to compensate us with a small chocolate cake for our inconvenience but to be honest it would be nice for them to double check the orders at all times before giving it to the customer.

The lobby is extremely hot. The restrooms also hot filthy and nasty The biscuits are hard as a rock u can drop it on the ground and hear it. Most of all i have came there twice and saw roaches crawling round. Its gonna be a matter of time before a roach ends up in someones food. A few days ago there was a dead roach in the lobby. I sure will not be returning. Just GROSS... Who is the manager...Just SAD..

To whom this may concern.

As I work in Customer Service, I feel I need to let you know how a representative of KFC, what's worse a manager of one of you stores, did nothing but give me the worst Service I have ever had the displeasure of dealing with. Yesterday evening after work, I popped into my local KFC to order dinner for my family. I live in Athens Greece and the store in question was in the Athens Metro Mall. After placing my order, the bill being 25.47€ I promptly pulled out my Ticket Restaurant Voucher, our company gives us these as a bonus when we reach target, and gave the teller vouchers to the value of 26€ and told her to "keep" the change. I was told that this was not possible! I asked to see the manager who went on for about 10min telling me that they could NOT keep the change I was required to find 47c. She went on to tell me and humiliate me by saying they could not open the cash register in any other way. This, I know is preposterous in this day and age. I told her I don't understand how this is possible as you can enter the exact amount, which she went on and told me this will affect her cash up. By this time I was exasperated and took some change out my wallet and put on the counter. She now went ahead and stared at the coins and said this will not do. By now I was losing my patience and took the vouchers from her avd counted out 25€ and gave her 50c additional. She took this and opened the register and gave me my change. I asked for her name which she wrote on the cash receipt. On inspection of the receipt, I noticed she had entered that I had given her 30€! Which I had not! Miraculously she was able to enter what she pleased on the register to open it. On arriving home we then discovered one of the burgers was missing AND the water I had ordered was not there.

Should you require a copy of the receipt feel free to contact me. But I'm sure you can trace who was on duty last night.

Such a shame our Sunday dinner was ruined by a rude person that has NO RIGHT being a manager of anything.

Kind regards
GEORGINA DRAKOPOULOU
[protected]

We were at KFC in Orlando and had to wait 20 minutes just to get out food. 5 other people who ordered AFTER us got out food. We complained multiple times and none of the workers cared or apologized. We got a refund and still no apologies, even from the manager. It was awful service and ridiculous to wait that long when it's supposed to be "fast" food. You have 5 very unhappy customers.

I stopped going to your establishment for a few years now because the food was discussing, poor quality, ran out of things, didn't have what was published, and the workers were rude. So I would go to Popeyes Chicken. I saw the commercial about the extra crispy chicken being back, so i went. To no surprise of course both places near me didn't carry it! I thought all the franchises were all the same and you can get what it announced on the commercial? I grew up with your company and it was a childhood treat and memory. What happened? Well back to Popeyes... So sad!

The once best of all kfcs we have visited is going downhill fast. First, No breast meat available in our original recipe order, no ice in the soda machine. There were no sauces and no forks . There was on apologies for these inconveniences and my husband vows never to visit again. It was, at one time, the best chicken around. This needs to be looked into.

On 5-14-17 I went through he drive through to order my food. The worker at the drive through (Mario) kept over talking me and I had a hard time placing my order..basically he did it for me because he would NOT stop talking to listen to what I had to say. He kept repeating my order which I told him numerous times that it was wrong and could he PLEASE stop talking so I can place my order.I then drove up to the window and spoke to Mario about how he would not give me a chance to put in my order because he continuously kept over talking me. I saw that he was putting pepsi in my cup even though I did not ask for pepsi..I asked for Mt.Dew. I asked Mario if I could please speak to a manager because I no longer felt comfortable talking to him. He then put his hands on his hips and said "can I help you?" I said I would like to talk to a manager..he stood there for about 20 seconds starring at me before he rudely closed the drive through window.The manager who finally came to the window was very polite and apologetic for Mario"s actions. I must say I WILL NEVER GO THERE AGAIN!

I live very close to this KFC/Taco Bell combo. I go there often and every single time there is a problem whether it be they forgot something or it's just bad quality food. There were 4 cars ahead of me in the drive thru line and it still took me over 45 minutes to get through the line. My phone charged from 3% to 100% just in the time I was in this line of 4 cars. My 4 year old had raw chicken, they didn't put the cookie in the bag so there was melted chocolate all over his food, and they forgot mashed potatoes. ALSO being as heated and irritated as I was, I didn't even realize until I got home that I didn't have a receipt. If it weren't for the fact that I have kids and a baby, I would be driving back up there right now. It should not be this much of a hassle to grab some quick dinner for my family. I'm very disappointed and will not be back here.

This is the third time I've ordered a large box of potato wedges with my chicken order and gotten a box of dried up, obviously old, and overcooked potato wedges with a bunch of dried up french fries in the mix. I have complained about this before, but now I'm done with KFC for good.

This was from the KFC at 2631 W. Kennewick Ave #305, Kennewick, WA.

I visited KFC in Whiteville NC 2 days in a row. The first day I heard arguing inside with employees as I was receiving my order through the drive thru. The 2nd day I placed an order through drive thru and my food was literally thrown to me by 1 handle of the bag out of the window. When I tried to address the issue the cashier closed the window in my face and ignored me. I refused to leave the drive thru until a manager came. I left my complaint with him. Also, my food was wrong. I don't deserve this kind of treatment especially when I'm spending my money.

The KFC in Ames Iowa is ran down things are not being repaired. Owner is not wanting to spend any money repairing things brought to his attention. Water is leaking all over back line area into prep area making it a safety concern for the employees even with no slip shoes, as well as the food, equipment is broke down and out dated and never gets fixed. Complaint has also been filed with the Ames Iowa Health Inspector. This is unacceptable business management and this owner needs to make his business safe for customers as well as his employees. If nothing is done I will also be taking this to the local news channel.

I bought an extra side because, love the coleslaw so much. Well, something is wrong it was bitter and seemed to have more vinegar than the old creamy sauce. We were in west plains, missouri tuesday the 22nd of may2017. Have you changed the ingredients? Also, when a customer comes in some people need a couple minutes to choose their order, it would be nice if didn't make a face of how impatient they are to wait when no one else was in to order! Thank you, karen lorenz

We went through the drive thru of the KFC/A&W on Beaverton Hillsdale Highway on Sunday night to pick up a large order for a party & the entire encounter was a disaster. We had to repeat our order several times, it took forever to get the order, the person working the window was rude, & when we got all the way back home, the order was completely incorrect! By the time we realized this, we were already home & when we tried calling to complain, it just rang & rang & rang. Then i tried calling from 11am-3pm yesterday to complain & once again, nobody anseers the damn phone. so i had to call a different KFC location, tell them what happened, & the girl I spoke to was incredibly unhelpful, could have cared less, dismissed my complaint, made excuses as to why the other location was not answering the phone, & told me that KFC would not honor a redo on my incorrect order due to the fact that i did not have a receipt...becuase I was NEVER given a receipt with my incorrect order!
Completely unacceptable piss poor customer service. I expect a full refund or a redo on my order.

First I order my food in the drive thru being in a hurry due to being on lunch break... So keep in mind this is the 2nd mess up in the last 2 visits to this location... I order and I'm given a total and the swing manager ups my total $2-3 by the time I make it to the wondow, I didn't argue or care for that matter... Checked my order before I went home due to previous mistakes and sure enough one of my sides was wrong so I ran inside to exchange, still pretty calm but a little agitated... Made it home and there is zero sauce on my 3 (suppposed to be) Nashville lil sandwiches ... Drove back and their general manage or store manager told me in front of all the other customers In a rude manner that every time I go in here there is a problem... I guess there is but it's on there end, not mine as he made it see... He squeezed some sauce on them and said to take the food and go... Then proceeded to almost threat, he was just going to give me my money back an not the food because I explained I had to be back to work with no family time after their faults! I felt 100% humiliated in front of 10 other customers... Fault Managers Name is Erick, spelled a bit different kind of itilian maybe... Love the Nashville foods but the other KFC is all the way across town... They have lost me as a customer and anyone e
lse I can keep away from there...

Hi my name is Vanessa luna
My kids love KFC and now it's been so horrible these past months first started with attitudes, mixed meals that weren't ours and now Chicken that is raw I don't understand why this is going on I live in the city of maricopa as 86138 and this is so terrible, recent experience my husband went Saturday may 20th at the maricopa az location and got my family the family meal and there you go attitudes plus raw chicken meat idk what to do anymore this is way outta hand please resolve the issue.

We were eating dinner at home. We bought an 8pc chicken. My wife was eating her chicken and found a very thick and large piece of plastic fried to a piece of chicken she was eating. Needless to say we threw everything away. We are not happy with this situation and have pictures. This is very dangerous and this complaint should not be taken lightly.

My family and I went to kfc/taco bell on s. Miami blvd on april 7. I'm pregnant, I choked on a piece of plastic and it was "thick as hell", I could have died! I have witness to all this and video.. I rather resolve this out of court, but if needed to go their I will.. I've left messages on a corporate line no response at all, I gave a timely matter few months to respond.. My cell is [protected]..

Went to the kfc in kearney, ne on may 21, 2017 at 12:30 pm. Ordered a two piece meal with mountain dew and salt and pepper. It came to $7.24. Gave the guy $20.24. He handed me the drink and it was dr. Pepper. He change it. Gave me the meal and said have a nice day. Had to ask for the change. Got the meal, no salt, pepper, butter or fork. Do these people not get proper training or are they only hiring #? Wtf?

Restaurant on north orange blossom trail in Orlando Florida. at 8:39pm on 19 May 17. this would be the 2nd time I have submitted the same complaint. under cooked meat, unrecognizable pieces of chicken and worst of all chicken and bucket filled with grease, oil, what ever you want to call it. during my 1st complaint with this company I made them aware I had made a video of the poor quality of food, the complaint resolution agent assured me after I gave them the address and store number the issue would be dealt with. WELL after receiving a 10.00$ voucher I was asked to try again and the problem would be solved. now on the 2nd try the problem still exist and a 2nd video has been made. and by the way I asked the cashier at the time to place paper towels at the bottom of the bucket to absorb the grease and still nothing was done. this has ben an ongoing issue that KFC has clearly no intention of resolving. now KFC tell me which way I should take this problem... Facebook, YouTube, the news channels . I am very sorry I have to take this issue this far. but i'm more sorry KFC don't care.

On Friday, May 19, 2017 I went to KFC at 302 Canberra Way, Bryans Road, MD 20616, telephone number [protected] at approximately 1835 (06:35 p.m.) EST. The manager on duty at this time was absolutely a terror. He does not know how to address customers. I drove up to place my order. I asked for a tenders meal, what I saw on the outside menu. It comes with 12 piece tenders, two large sides and four biscuits. He said which one so I repeated myslef. Rudely he responds that there are two of them and I need to pick one. Well of course I need to pick one, I thought to myself. I asked for the 12 piece. I asked for baked beans and wedges. The person on the other end responded that they do not sell baked beans and that I need to go somewhere else for that in a rude and harsh tone. So I asked for wedges and coleslaw. This was the rudest peeson I encountered all day. I asked for my sauces and he said he will not give me any, I need to ask the girl at the window. Well the girl at the window turned out to be one of my former students. I knew she was new and was still learning the ropes. She was nothing but respectful and curteous, unlike her boss. I asked to speak to the manager. As it turns out the rude person on the line was the manager. Said manager told me not to take it personal, proof that he knew his behavior was unacceptable. This KFC is clearly understaffed and this manager was the exact opposite of a delight. I would like to remain a customer in my community however, people like this manager make it very difficult. Please investigate and handle accordingly.