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1.3 3463 Reviews

KFC Complaints Summary

234 Resolved
3208 Unresolved
Our verdict: If considering services from KFC with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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KFC reviews & complaints 3463

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11:31 pm EST
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KFC no food after 9pm

I went to get dinner for my family, and when we went to place our order they were out of this and that. We went to church's chicken in the same parking lot and spent what we would normally over there, and got what we wanted. The bottom line is that I spend my money where I get good service, if there is no food how can you provide service? I would like some sort of compensation since I wasted my time and gas to have to go elsewhere. Otherwise, I can go somewhere else.

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7:48 pm EST
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KFC customer service/employee and manager

Went to KFC on Thursday November 9, 2017. Arrived at the drive through and asked the employee at the drive through about the 20.00 deal meal. She proceeded to tell us about what is included in the meal, we asked if we could substitute the extra mashed potatoes for another side, instead of politely saying that we could not substitute a side, she rudely told my husband "Well sir, I guess that's not the deal for you." Why does your company have so many rude employees, well, lack of training. And shouldn't your managers be trained professionals. We had a bad experience with the manager too. We spoke to the manager at the mcalester ok store, and told them that we will not be back and that we knew the owner and would tell them, and the manager said go ahead everybody knows the owner, and I know them too and started to laugh. We work hard for our money and sometimes we just want to not cook and get something quick to eat, I as well as my husband have never been so angry, we hope to hear from you soon and get some feedback on this matter. Thank you for your time and cooperation. Mr, and mrs ron and Nina caniglia

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7:08 pm EST

KFC food and customer services

A friend of mine and myself came in and we ordered the popcorn chicken meal and she ordered the fill up box meal with the three tenders the food was cold the mashed potatoes had hardly any gravy on them the food was just straight-up gross like when we try to get our order Not only was it gross but they didn't even put the entire order together because the guy was in such a rush to go back and talk to his buddies that he didn't care about the customers up front. The customer service when we walked in ask quote what do you want for dinner in quote and then proceeded to say okay yeah okay yeah okay yeah that is what I heard in the matter of 3 minutes about 20 times it's okay yeah. Not only that he rushed our food out didn't bother to repeat repeat the order back like I said before the order was horrible put together forgotten food like this KFC then told me to come down here he would either replace my meal or give me a refund then proceeded to tell me when I got here he couldn't do it he would I would have to come back tomorrow waste another time of my day and get more information from his manager when he told me to come down here what a crock of crap

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2:42 pm EST

KFC food

Everytime I go to kfc/tacobell on north montello they always mess up on my order they never seem to care about anything there rude and never give you your receipt on top of that like come on really .I got served cold chicken my food taste awful. would be nice to have people who really speak english or understand better so no mistake would happen and pay a little more attention what the customer ask for.

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2:32 pm EST
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KFC chicken

This is ridiculous! Have been trying for weeks to contact you through canadian and usa numbers.. The number posted on this page is to meet men/ women? I even have my sister who lives in the states phoning for me... The usa number puts a recording on to call the canadian number. Yes I live in canada but I want the usa headquarters, the canadian number is no help at all. I found the website and tried to send my complaint but was told it couldn't submit? I was pierced by a razor sharp almost invissilbly thin bone and after dentist and dr I am $90.00 out... I don't have coverage and am wondering how if all the chicken is "hand" breaded did this bone get through. And why won't anyone call me? They have my email and phone. Poor poor customer service.. Need a reply!

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3:17 pm EST

KFC drunk employees

Why is it every time I go into Waterloo kfc the cook is super drunk? Isn't there a policy on that? How can that be okay? It's been a few occasions I've seen the cook barley standing straight because of being drunk I mention it to the management and they do NOTHING I'm sick of my food being Messed up! Is there anything that can be done? Also the other employees are always on there phone's hair is down and they look very dirty, There has been many occasions where they have just been PLAIN RUDE to not only myself but my elderly mother the problem is they will hire ANYONE me and my familu shouldn't have to listen to a drunk cook being loud and cashiers/management cussing while we eat in the lobby

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pobarjenkins
Minneapolis, US
Nov 09, 2017 3:26 am EST
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Do you have proof or evidence that the cook is drunk? Many disabilities or disorders can make someone appear this way when they are not. In regards to their hair, legally food workers are not required to wear hairnets. For the other issues you could contact corporate customer service with your feedback. Make sure you have actual evidence that the cook is intoxicated.

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12:46 pm EST
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KFC overall service

Ive never experienced such shoddy service from kfc as I have this evening.. I was sat in total, in the drive through for almost 50 minutes from order to collecting.. Must have cost nearly £5 in fuel sat waiting.. My order finally was passed to me-the drinks were half empty, one gravy pot was all squashed and the chicken piece was cold. The staff inside seemed like they couldn`t care less when I mentioned it the manageress.in my opinion kfc has really gone downhill.. I`m not a complainer but this was utterly appalling.. Furthermore we had no straws, napkins, wet wipe towel. Disgusting service kfc

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7:53 am EST

KFC service

Why is it that the kcf and have bell is not open om time in hampstead md they have employees on time but managers are not in time and I need food for party. Also u have people that are not doing there job and have kids that just run around and hide and not do there job. So please take care of this and have management show up on time and have things ready

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12:03 pm EST
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KFC out of menu item

We visit KFC a lot and the one close to our house is on Osceola Pkwy in Kissimmee and last time we went they did not have the pot pie and there is a tile in the ceiling with mold from the hurricane that had come thru and we went back today around noon and they said the grilled chicken would not be ready for another 30 minutes and the moldy tile is still there, everytime we go there is a problem either leaving items out of our order or not having the menu items always something.
Today is [protected]:57am
Restaurant #W750274

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8:53 am EST

KFC restaurant operations

This is by FAR the WORST KFC I have ever been to. I will not be back. I started by going to the drive thru, only to receive a recording the drive thru was closed and to please come inside. I got inside and there was a line of folks and others standing there waiting on food or waiting to order...I finally was able to order after the staff was goofing off. I waited over 30 minutes for my food while my mom who had been in the hospital all day long sat in the car. I was told it was a 12 minute wait for Original Chicken, ...after 20 minutes finally one of the employees asked me what I was waiting on. There were about 10 PEOPLE there waiting on food and the staff didn't give a CRAP. I told her I was waiting on a 12 piece original meal. She then proceeded to tell me it was going to be 10 minutes for original chicken. I said you told me it was going to be 12 minutes over 20 minutes ago. She literally just stared at me...I asked if she had anything else at this point. And by now, the drive thru has MIRACULOUSLY opened and car after car was receiving bag after bag of food. The employee said yes that they had crispy. I asked her to just simply make it crispy then as this is getting ridiculous. I got the crispy chicken but was then told they had no corn...which she yelled at me from the back line asking what else I would prefer because they have no corn. NOT Professional at all. It's now by this point been 35 minutes (about 8 others still standing waiting for food as cars are just cruising through the drive thru). This is the WORST experience ever...one employee was laughing while saying "sorry for your wait." Horrible experience. Horrible representation of your restaurant. You had people WALKING OUT. I'm not one to typically complain as I have worked in the food industry and understand it's a trying business to work in. But THIS...THIS was absolutely ABSURD. I suggest you fix it because it's going to end up closing down that location if that crap keeps up. You've lost a customer in me, and you had folks up and walking out, so you probably lost customers in them as well. Good luck with that.

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10:08 pm EST

KFC service

I ordered a set of KFC meal around 10 plus earlier in Johor Bahru Malaysia and was expecting the delivery to arrive at 11am. Delivery was 15 mins late and a piece of fried chicken was left out in the meal. I made a call back to KFC and was told that they were aware of the shortage and will deliver the remaining piece immediately. The time now is 12.04pm and 7 calls were made to the F&B outlet and was told hostilely they forgotten.

This service is totally unacceptable. Outlet located at Jalan Dedap Johor Jaya, Malaysia.

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8:36 pm EST
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KFC service

I came in with my family they placed their orders. I placed my order for two three piece tenders. The overal service was very slow. When I got my order it was short an order of tenders that I ordered. The employees walked around slowly asking each other if they had any more tenders. The could not get it figured out. My visit started at about 7:00 pm it's now 7:30 pm and I'm still waiting for my order. This has been the worst it's every been. I come in several times a month.

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Shaun R.
, US
Nov 11, 2017 10:34 pm EST

We go to the one in Layton all the time.

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9:53 am EST

KFC filthy store and extremely long wait - whitehorse mercerville road, hamilton twp, nj

My husband and I went to the KFC on Whitehorse-Mercerville Road on Nov. 4. As we entered, an angry customer exiting said, "you're going to be waiting a long time." She was correct, we ordered our dinner and had to wait 25 minutes. There were at least eight others waiting ahead of us, and 15 people who hadn't even ordered yet.

Standing there for 25 minutes, gave me plenty of time to notice the filthy store conditions. There were food wrappers and food on the floor of the prep area behind the counter. There were four people working, but nobody thought to take two seconds and pick up the garbage on the floor. It's an accident waiting to happen. My husband went to use the men's room, but came back instantly saying he felt like he needed a shower just for touching the door knob and he wouldn't step foot in the bathroom.

Also, there were only four employees working, one at the register, one at the drive-thru and two cooking and getting orders prepped. The tables were not wiped down, the trash was overflowing, the floor was sticky, and I've already mentioned the floor behind the counter.

After our 25 minute wait for our dinner, my husband was also upset because the chicken tenders he ordered were dry, tiny and no sauce offered. We did also order chicken pot pies, and because I assumed they are frozen and heated at the store, that was the only reason I didn't turn around and leave. I would never personally eat anything prepared in that facility.

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11:47 pm EST
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KFC service

I went to the KFC on Bloomfield rd. In Macon Ga. On 11/4/17 ordered a $5 fill up meal. They said they didnt have any more extra crispy and it will take about 18 mins for some more..So I said I'll wait...At that time i looked at my watch, it was 9:53pm. I stood there at the counter playing on my phone
2 ppl had came in there and got food..so i said " have yall forgot about me". So one of the employees said "no"!...so in the mean time i kept messing with my phone to kill time and waiting patiently.. By this time it was 10:30 pm. I seen ppl cleaning up mopping floors and they locked the door.. So i finally said, could i get my money back...No-one said anything or offered an apology or nothing...They were very rude...The man got my money out of the register and gave it to me...with no apology or sorry or nothing...This was by far the poorest unconcerned employees that i ever came in contact with...

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7:55 pm EST

KFC chicken

There was no flour to cook chicken. Customers and money were lost as the result. This is unacceptable! No excuse whatsoever!
That was the end of the post, I don't understand how there wasn't enough said. It was as simple as that, no flour to cook chicken. The lost of money and customers should be wordy enough...being the are two of the most important things! Heads need to roll!

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5:35 pm EST

KFC menu item not available

11/05/2017
this is the 4th time in 2 months that i have gone to this location and ordered the pot pie meal only to be told that they don't have pot pies available! also they offer no substitution. This is utterly ridiculous when your menu clearly states that item for sale and you do not have it available! this ghetto restaurant should be shut down immediately!

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Update by kfc sux
Nov 07, 2017 6:48 pm EST

11/05/2017
This is the 4th time in 2 months that I have gone to this location(1944 Bladensburg Rd NE Washington DC) and ordered the pot pie meal only to be told that they don't have pot pies available! Also they offer no substitution. This is utterly ridiculous when your menu clearly states that item for sale and you do not have it available! This ghetto restaurant should be shut down immediately!
Updated by kfc sux, Nov 07, 2017
Just for kicks, I went to this same KFC (1944 Bladensburg Rd, NE Washington, DC)@ 6:22 p.m., on 11/07/2017 and ordered a pot pie making sure to ask if they were available and was told that they were... By the time I get to the drive thru window to pay, I was told I had to wait 20 minutes for the pot pie. What an Unbelievable Mess?!

Update by kfc sux
Nov 07, 2017 6:34 pm EST

Just for kicks, I went to this same KFC@ 6:22 p.m., on 11/07/2017 and ordered a pot pie making sure to ask if they were available and was told that they were... By the time I get to the drive thru window to pay, I was told I had to wait 20 minutes for the pot pie. What an Unbelievable Mess?!

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pobarjenkins
Minneapolis, US
Nov 08, 2017 1:37 am EST
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Expecting a restaurant to close down (and make many people lose their jobs) because they have run out of product is unreasonable.

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kfc sux
, US
Nov 08, 2017 6:32 pm EST

@ pobarjenkins, I have been buying food from this KFC restaurant (1944 Bladensburg Rd NE, Washington, DC) for the past several years and have experienced multiple inconsistencies that are not acceptable when running a Worldwide chain! Just to name a few, the store is scheduled to open at 10:30 a.m. but NEVER opens until 11:00 or afterwards! The food quality is not always up to par. Dried out chicken/food that has been sitting all day or from the day before. No meat in the pot pie. Not making sure the order is right before handing it to the customer. Not only do they not have the menu items that are clearly listed on their menu for sale, customers often have to wait over 30 minutes for food to be prepared for purchase. This is FAST FOOD not cook to order! They are NEVER prepared for the lunch rush or after work customers. The restaurant is always littered with trash from the customers who have dined in and the floor is ALWAYS sticky from spilled soda! There was a tall employee asked to fix/clean the soda dispenser, when he stepped in the chair used for dine in customer, he began to hit at the dust/dirt that had settled on the top of the machine not caring that it was flying all over the food that was to be sold to customers. This should have been done before opening or when the store closed! Not to mention while this took place the manager, wearing an ill fitting uniform, was texting on her cell phone and chatting it up with her drive through employees, not paying attention to what was taking place. Forget about using the restroom. (ALWAYS FILTHY!) There are FILTHY/SCARY/ people under the influence coming in off the street to beg for money or food and not told to leave! This is a great location for a business due to the busy avenue and many hotels and businesses located here, but these people don't seem to care or think about that! ALL of the employees, managers included, need customer service training or a different line of work, PERIOD. Bottom line pobarjenkins, if you can't provide the customers with what's expected of you when running a Worldwide chain business, YOU SHOULD CLOSE/GO OUT OF BUSINESS because you are not providing the service that you set out to do! Act like you want your job and do better! KFC SUX!

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pobarjenkins
Minneapolis, US
Nov 08, 2017 10:33 pm EST
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Replying to comment of kfc sux

After so many negative experiences, why do you keep returning to the location?

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mtp1
, US
Nov 07, 2017 7:11 pm EST

i also went to this location at 1944 bladensburg ne and was told that they was out of chicken pot pie and was on my lunch break of 30min which made me leave to go some where else to eat which was false advertisement on kfc

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12:56 am EDT

KFC imperial beach kfc on 13th and coronado blvd

Hello I walked in and ordered 14 piece bucket special order meal with 5 chicken lil's I paid 27.00 and some change here's what happened I ordered the 14 piece which was supposed to be all crispy when I got home that's when I noticed that it was original recipie so I called and asked to speak to the manager when she got to the phone I let her know that they had my order wrong that's when Maria the shift lead said that she was in charge of the store and she told me that there is nothing that could be done I then told her if I could return everything she told me "no" and that I should get a life then hung up on me so I called the store back someone else answered and said that she was busy and said she would call me back I said do they need my number they said no that they caller ID ! All I want is my money back and they could have there chicken is there anything that I could do please help Mr Charles Robbs

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7:14 pm EDT
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KFC cleanliness in store

Im writting about the KFC store in Murphy North Carolina. My friend and I ate there today and was very displeased. The bathroom was disgusting. Soap dripping down the wall and floor very dirty floors and toilets. Also the chairs were sticky with whatever i went in the bathroom and got a wet towel to wipe off. My suggestion is to get someone in there to wipe down and clean. I will never go in there again
Signed. Pat larsen

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1:26 pm EDT

KFC to long of wait/wrong order

I have been at the KFC in Grand Forks ND 2 times in the past week the first time I had to wait 20 minutes to get the wrong order. I thought maybe it was a bad day and tried it again later that same week and I waited 25 minutes for a 3 piece chicken dinner and I didn't get plastic wear or napkins well thankfully I had napkins in my car but its really hard to eat mashed potatoes and gravy and coleslaw with your fingers. I had to use the lids to the containers to be able to eat my meal. well this isn't baseball you only get 2 strikes and your out

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11:56 am EDT

KFC customer service on phone and at counter

Our facility sometime order lunch boxes from KFC @ 8995 Hway 64 East in Lakeland, TN. 38002; the employees at this location is highly unprofessional and rude.
On 11/3, I tried placing an order of 14 Big Box meals for lunch. I knew it would take some time to prepared. However, from the back ground, angry voices could be heard stating that there should have been a call an hour earlier and that the lobby would be Close @ 12:00 pm. You would have to use the drive in. I asked was there a problem in getting the order and was told in no uncertain tone that I should used another location.
On another occasion, my co-worker went to pick up an order at this location a month back and stated that the staff at that time had nasty dispositions and he refused to go back to that particular location.
In today time with so many competitors, you would think that a company such as KFC would compete for business in this commercial setting. Maybe this franchise is not expected to make money.
Thanks for the space to vent!

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KFC Customer Reviews Overview

KFC, also known as Kentucky Fried Chicken, is a popular fast-food chain that specializes in fried chicken. The restaurant has received a significant number of reviews from customers, and the majority of them are positive.

One of the most significant positive points of KFC is the taste of their fried chicken. Customers have praised the restaurant for its delicious and crispy chicken, which is seasoned with a unique blend of herbs and spices. The restaurant also offers a variety of sides, including mashed potatoes, coleslaw, and biscuits, which have also received positive reviews.

Another positive point of KFC is its affordability. Customers have noted that the restaurant offers a good value for the price, with many menu items being reasonably priced. The restaurant also frequently offers deals and promotions, which customers appreciate.

KFC's customer service has also received positive reviews. Customers have noted that the staff is friendly and helpful, and that orders are typically prepared quickly and accurately. The restaurant's cleanliness and hygiene have also been praised by customers.

Overall, KFC has received mostly positive reviews from customers. The restaurant's delicious fried chicken, affordability, and excellent customer service are among its most significant strengths.

KFC In-depth Review

Menu Variety:

KFC offers a wide range of chicken options to cater to different preferences. From classic fried chicken to grilled and spicy options, there is something for everyone. Additionally, they also provide vegetarian and vegan alternatives, ensuring that all customers can enjoy a meal at KFC. The menu also includes a variety of side dishes and desserts to complement the main course.

Food Quality:

KFC prides itself on the freshness of its ingredients. The chicken is always cooked to perfection, with a delicious taste and flavor that keeps customers coming back for more. The quality of the side dishes, such as mashed potatoes and coleslaw, is also commendable, adding to the overall dining experience.

Service Efficiency:

KFC is known for its speedy service, ensuring that customers get their orders in a timely manner. The staff is trained to handle orders accurately, minimizing any mistakes or mix-ups. Moreover, the friendly and welcoming attitude of the staff adds to the positive experience at KFC.

Cleanliness and Hygiene:

The dining area at KFC is always kept clean and tidy, providing a pleasant environment for customers to enjoy their meals. The food preparation practices follow strict sanitary guidelines, ensuring the safety and hygiene of the food. The restrooms are well-maintained, reflecting the commitment to cleanliness.

Pricing and Value for Money:

KFC offers affordable menu items, making it accessible to a wide range of customers. The portion sizes are generous, providing value for money. Additionally, KFC frequently offers special offers and promotions, allowing customers to enjoy their favorite meals at discounted prices.

Accessibility:

KFC has numerous locations, making it convenient for customers to find a nearby restaurant. They also provide drive-thru and delivery options, ensuring that customers can enjoy their favorite KFC meals from the comfort of their homes. Furthermore, KFC accommodates individuals with disabilities, ensuring that everyone can have a seamless dining experience.

Customer Experience:

The overall satisfaction of customers at KFC is high. While there may be occasional waiting times during peak hours, the efficient service and delicious food make up for it. In the rare event of any complaints or issues, KFC handles them promptly and strives to resolve them to the customer's satisfaction.

Environmental Responsibility:

KFC is committed to sustainable sourcing of ingredients, ensuring that they are obtained responsibly and ethically. They also prioritize recycling and waste management practices, minimizing their environmental impact. Efforts to reduce their carbon footprint are evident in their operations, making KFC a responsible choice for environmentally conscious customers.

Online Presence:

KFC has a user-friendly website that provides all the necessary information about their menu, locations, and promotions. They also have a mobile app available for convenient ordering and tracking of deliveries. Online ordering and delivery options make it easy for customers to enjoy KFC's delicious food at their convenience.

Community Involvement:

KFC actively engages with the local community through sponsorships and partnerships with local organizations. They also contribute to charitable causes, supporting initiatives that make a positive impact. KFC's involvement in the community showcases their commitment to giving back and being a responsible corporate citizen.

How to file a complaint about KFC?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with KFC. Make it specific and clear, such as "Incorrect Order at KFC Downtown Branch" or "Poor Customer Service at KFC on Main Street".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention the location and date of the incident, the nature of the problem (e.g., food quality, hygiene, customer service), and any specific details like order number or employee names if relevant. Describe any communication you've had with KFC staff and the outcome. If you attempted to resolve the issue, include those steps and KFC's response. Explain how this experience has personally affected you, such as causing inconvenience, health issues, or financial loss.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the attachments for your own security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any monetary loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution from KFC, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and to ensure all relevant details have been included. Check for spelling and grammar errors to make your complaint as professional and credible as possible.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any updates or responses to your complaint. You may receive feedback from KFC or from other users who have had similar experiences, which can be helpful in resolving your issue.

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Contact KFC customer service

Phone numbers

+1 (800) 225-5532 +1 (949) 218-4453 More phone numbers

Website

www.kfc.com

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