KFC
reviews and complaints

On March 18 @ 8pm I was first inline at drive thru. After ordering and paying 15 bucks, I was asked to pull up and wait while potatoes were being fixed for my famous bowls order of 3. I waited 10 minutes for 3 famous bowls that had 4 pieces of chicken divided between 3 bowls. And I didn't recieve my tea. This was wrong doing and whoever did that knew it. The associate brought out my food and gave it to me reluctantly so I checked that there was 3 bowls. I certainly am requesting a refund because
1. I paid 15 bucks for food I didn't recieve
2. I was not offered a choice of reordering or to wait while they prepared it correctly
3. I waited 10 minutes any way for an order that was knowingly not complete.

Order the food they was short of items ask them y is that so the guy serving said take or leave it so I said I will leave it so he start swearing in Arabic I said wat u saying so he said speak Arabic I can't speak English which he was speaking before nice and clearly so other customer said to him he been rude so he refuse to talk and then manager came and said sorry but that guy not said sorry at all and was saying this is Arab country we don't have to speak English

I ordered a 9 piece mixed chicken with a coupon for
$10.99. The coupon also had a $10.00 deal for
a dinner, which included 2 sides and 4 biscuits.
I ordered the Smokey Mountain BBQ. When I got to
the window, the cashier said it was .75 more per piece for that flavor! I was so angry! Then I looked
at the receipt and it said legs and thighs! I was getting more angry! I told her they ordered mixed!
The took it back and add 2 breasts! I couldn't believe it! Receipt states $27.85
Please advise ASAP!
Carol Leets
[protected]
[protected]@gmail.com

I am complaining about the wait time yesterday in the drive-through at 1650 N. Market in Shreveport, Louisiana. When I first got in the drive-through I asked the person behind the speaker if they had baked chicken. They said yes. So I ordered an eight piece meal. I pulled up to the pay window and paid and they told me to pull up past the window so they could bring it out when it was ready so I did and figured it would only be a few minutes wait. After waiting 15 minutes I went inside to see if they had forgotten about me. At that time I was told "oh it's still has eight more minutes cooking". I said I couldn't believe it. I asked them why they didn't tell me that it wasn't ready because I would have ordered something else. They didn't answer my question but said they could give me the regular chicken now but I said no I've waited this long. 25 minutes later they gave me my food. I asked for the manager and was told she was not in. They did offer me a small dessert cake which I accepted but still wasn't happy. I think it's totally ridiculous that they didn't tell me that they would have to completely cook the baked chicken for it to be ready. If they would have told me that I would have ordered the regular. I tried to call and speak to the manager twice today but no one answered the phone. I can't believe they thought that I wanted to wait almost 30 minutes in the drive-through. I'll never go back to that location again.

Today my wife and i purchased 2 meals at the location on Beach Blvd. Jax.Fl and about 3 hours later became ill with food poisoning symptoms.I want to know how to get my money back and to pursue legal action for the suffering we have had to endure for this entire night. Avoid this place at all cost.The employees were all gathered in the parking lot when we drove up which is probably why the food was ill prepared

I've been going to kfc in banning for years n it's gotten bad over the yrs and I believe it's management not enforcing rules. The dining area is disgisting..how can it be dirty every time I walk in? Every table is dirty and nowhere to sit. Completely ridiculous! Then all I hear is employees talking and laughing very loud being very inappropriate at work when they could be cleaning. The floor in front of the drink machine is always wet and I've slipped a couple of times n they just add the Wet floor sign. All the floors are disgusting and window sills are so gross. I'm sitting next to one right now and it's covered in dried food smears. RESTROOMS omg beyond disgusting. Marco the manager needs to get it together and his team needs to be taught profesionalism in the work place.

Numerous dates... This KFC at this location always is out of everything, does not have pot pies, chicken sandwiches, etc etc. on any given day. This location apparently is the problem, because it is at 3025 Florida Ave South Lakeland, FL 33803, but I can go to the Northside and they are fine.

staff is also rude at this location... I will not go back twice within 7 days and we have no pot pies. over it

I am very disappointed with the service we received last night! It took 1/2 hour to receive 3 simple chicken dinners! The staff was rude and the restaurant was dirty. There was no ice in the soda machine either. When I called the store this morning all the manager on duty said is she is sorry but they were busy...there were only 2 other people ahead of us. Needless to say...we will not return to this location nor will my family! I think some sort of compensation is due to this extremely poor service.

Date 3/14/18
Ticket # 4881

Never having product
Everytime i go to this store tbey never have the chicken pot pies and i have been there several times a week in the afternoon. Are evenings it just don't make since. If your not going to sell the product
Why don't you just take it off the menu
There are others that have the same complaint. And the attitude of some of your workers are very offensive.

I purchased my product today from Kentucky Fried Chicken on 3rd street, in Chattanooga, Tennessee 37404 on 3/13/2018 at 2:00 P. M. The numbers on my receipt associated with the restaurant are K365008 2 192 1762. I purchased the Flavors of the sauce 3 piece hot chicken Tender Basket. It was sitting in so much oil, I poured it off and there was at least 1/8 of a cup of oil that it was floating in. The biscuit was wrapped in paper and it wasn't a biscuit but a roll. The oil got all over the paper the roll was wrapped in. Before I could eat it, I had to take a bowl and pour the oil off. It was still very oily and unappetizing, this can't be healthy for anyone buying this product. I won't ever purchase this particular item again. Below are pictures of the oil that my chicken was in, this is minus the oil that I had to blot from the chicken tenders with paper towels. This was a waste of money.

Me and my husband walked in to kfc on douglas ave in racine wi, at 5:00 pm on sunday the 11th. We were not greeted at all instead one of the girls was looking at her phone. Another girl was laughing looked at us and walked away. Than a guy walked by us giggling also playing around... Not one person noticed us. Than finally the manager walked out eating something than turned around because she finally saw us, i'm sure she didn't want us to see her chewing her food. Still not one person not even the manager greeted or helped us. Playing on phones and eating is more important than customer service or making the business money. So me and my husband turned around and walked out to spend our money at a place that wants it! Such horrible customer service i'm very disappointed in that manager running that shift.

I went to the kfc on Guadalupe street and they made me park. As I was park 4 employees came outside each at a different time but never to give me my order. They would go just to smoke. Something should be done. The team member Carlos, Alexis, Evelin, and April where all smoking while delivering orders. They shouldn't be allowed to be smoking marijuana so they should get fired or do something about it. The car behind me was offered marijuana by the employee Carlos. And I know he offered him since he was talking loud and I had my window down

This is the third time in the last 3 weeks that KFC has told me that they had no white meat and when they do have it, it is never cooked and I'm told it will be 20 minutes and do I want to wait for it. In addition to not having white meat, I'm also told that they are either out of biscuits or I will have to wait for those to cook as well. My husband and I usually love eating here but because of this we are taking our business elsewhere.

Kfc in newport, tn stopped having gizzards some time ago, so ok I was not happy but what can you do? Then I went last week to get livers and guess what they stopped having livers too! Why why why? I am not happy about this decision they have made and why why? Kfc has been known to serve chicken and that means all parts of the chicken... Right? I am a gizzard and liver lover not legs, wings or thighs. Please re-consider this decision... My whole family is disappointed in kfc. What would the colonel say?

On Wednesday February 28th 2018 my wife and I were readying ourselves for an out of town guest arriving at 5 A.M on a "red eye " from Los Angeles to Philadelphia. Rather than cook dinner we decided to get take out from K.F.C on Delsea Drive in Vineland, New Jersey. I am approximating the time at about 5 P.M. It can be verified since I used a credit card to pay for our dinner. One thing I purchased along with the usual Chicken, mash etc was the new B.B.Q dinner. We are elderly and my wife had eaten a light breakfast of crackers and coffee, I had a bowl of oatmeal and had consumed nothing else until we purchased KFC for dinner. When we got home we shared the new BBQ chicken meal along with the rest of the food. Within a few hours we were both nauseous and throwing up. It was accompanied by uncontrollable diarrhea. This continued all night long at 3:45 in the morning I drove to the airport with a bucket I used along the way. I really had no choice. Upon arriving home I found my wife had virtually exploded in her bathroom and was unable to control the vomiting or diahhera. My guest went to a hotel and we spent the next 24 hours in bed. It took a day and a half for us to be able to function. I recovered more quickly than did my wife. She was not able to function until the 4th. I tried to contact the health department so they could take steps to warn the company. Our bathrooms are truly a mess and we will bring in help to get them in some semblance of order. I would like to add one footnote... I have been a restaurant operator and owner for almost 40 years. I am not sure what I might want other than a refund and restitution payment for the bathrooms cleaning. I do have photos (rather disgusting) but I will send them to you if you wish. My wife said she will never eat chicken again. I appreciate your attention to this matter and look forward to hearing from you. Girard Brentari

hi my name is joe lacour! I was in Pineville, la around 7:10 and said to myself I wanted some Kentucky fried chicken! so I stop by the one on hwy 28 in Pineville, la! one person was ahead of me and I waited for about 20 mins to place my order! well it was my turn and I ask for a 3 piece white with two cream potatoes and gravy and the person waiting on me said they do not have any white meat! I could not believe this at around 7:25 after waiting no white meat! that's not good business! I need some answers on this issue! email [protected]@aol.com or [protected]! thanks joe

Hello,

My family and I live in the neighborhood of this KFC and have gone to this restaurant location for over 30 years.

1395 Stanwood Drive
San Jose, CA 95118

It never fails...it's Sunday night at 6:15pm and there are only 2 people behind the counter and 10 customers in line waiting to place orders. There were 2 additional employees pushing brooms and then left. The wait time was over 30 minutes for a single bucket of chicken. Not even a meal.

So many times we have purchased dinner here and it's the same story. I continue to be disappointed with KFC. We stop for months then try it again and nope. Nothing ever changes. I hope all your locations do not have the same issues.

Thank you

Carole Hendrix
[protected]
[protected]@yahoo.com

KFC Corporate Office & Headquarters
1900 Colonel Sanders Lane
Louisville, KY 40213

Drive through experience on 2/28/18, 21:00 pm., 7245 E Golf Links Road, Tucson, AZ 85730

We tried for 30 minutes to phone in our order because the hot wings bucket is a special order and takes 9-10 minutes. No one answered the phone.

We arrived at the drive through and there was one car exiting the drive thru. But when I asked why they were not answering their phone I was told their phone never rang. But it is the same number I always use to place my order.
Then I am told it will 9 minutes to cook. When asked if there was anything else, I said yes a discount for having to wait because they did not answer their phone. I was then told it would take 18 minutes for the wings.
When I asked for corporates number she said she did not have it and that it was on the receipt. So I asked to buy a small coleslaw so I could get their number. The teller continued to talk about how it would not do any good to call. I them told her to shut up and sell me the coleslaw.
She then told me she refused to serve us. I pulled up to the take out window and that person told me if he had a line of cars he would not answer the phone. Not that it did not ring! I said we wanted to order a small coleslaw and then was told that the manager told him not to serve us.
I then turned off the ignition and said that no one would get thru the drive thru until they served us. They threatened to call the cops and I said go ahead. Then I decided I had over reacted and we drove away.
We took our business to eggees and a male from KFC followed us over there, said he was the manager, and wanted to get our license number so the cops would come to our house. He actually pulled up his shirt to show his chest and said my husband was messing with the wrong boy. My husband is over 67 and disabled. Now who is overacting! The male ?manager? created such a scene at eggees that the cashier stopped taking my order so they could observer what was happening in the parking lot.

I have been a loyal customer of KFC for almost 30 years and have put up with bad service and broken equipment from this KFC. The only reason I stop at his KFC is because Popeyes quit selling hot wings.
However, this is the last straw. You have lost my business forever. After I calm down I will decide whether to post this on Facebook.
Please educate your managers in how to deal with the public. This whole situation could have been diffused if the manager had been truthful when we first placed our order.
If you want my phone number or address I will gladly provide it. I tried to post his feedback on the corporate website under contact us - pissed off customer reviews but keep getting a message that the website is not working and try again later.
Please have the decency to respond.

On January 25th, 2018 I went to the KFC store on the Santa Rosaweg in Curacao.

The waitresses attended my well but there was one thing that you should take notice of.
The client on-line survey is being done by the waitresses instead of the clients.
They "borrow" your phone to help but they fill in the survey themselves.
When the survey is done the clients are given extra chicken.
I have seen this done to all the clients that were ordering there.
Needless to say the surveys coming from here are not really trustworthy and I suggest to perform some undercover shopping being done here in Curacao. I haven't been at other KFC stores in Curacao but it is most likely that this will also take place at other stores.

Again, my experience was good at this store but I feel I should mention this to you since I don't think it is completely honest from the part of the employees and KFC should know the truth.

I visited the location to give it another try, because pass experiences ranges for slow ordering, no product available at the time. Being told no product would be available because they were threw cooking for the night with hours left before closing. I feel as though if a location isn't closing until 10:00, and I visit at 7:00 there is no way nothing else should be cooked. I love KFC and their products but this location in Magnolia, Arkansas is a total disappointment and needs to be checked out and something done about it. From ownership, management to cooks, and cashiers someone needs to train them in good customer service.