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1.3 3463 Reviews

KFC Complaints Summary

234 Resolved
3208 Unresolved
Our verdict: If considering services from KFC with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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KFC reviews & complaints 3463

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T
12:58 pm EDT

KFC order was incorrect

I went through the drive-thru on 5/29/2018 @ 1:20p.m.
I asked for a # 5 and a #6 with Sweet Tea and Lemonade. The employee that took my order was impatient and yelled, "Mam", "Mam", what do you want as your side and drink. I said, That the menu states that it comes with mashed potatoes and I repeated that I'd like a Sweet Tea and a Lemonade. I also asked for extra slaw. While waiting in line the same employee handed the person in front of me their order and proceeded to continue a conversation with them. When I finally pulled up to the window to pay the employee was not at all pleasant. I made sure to thank her and provide a smile but she just looked at me as if she was annoyed.
When I got home with the food the order was partly wrong. I received two # 6 and no #5. On top of that the chicken fingers were over fried and the mashed potatoes were runny and the cookies were also over baked, dark brown. SAdly, this is not the first time I have recieved poor service and/or food that was over fried/over baked or order incorrect. This is not the first time I have patronized this KFC, in Washington, NC. But it will be the last!

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T
7:55 pm EDT

KFC customer service

the service that i just received from this location is unexceptable...I have been a over 25year loyal patron and I have never been treated so cruel and disrespected... I live in cartersville, ga and thought my experience with kfc would be as usual, pleasant and satisfying, but to my encounter it was totally wrong...the employer who i was greeted by could not and did not accomadate my order...I ordered 2 5$ dark chicken meals that i wanted 2 thighs in replacement of the drumsticks... The response was he does not have any... so i replied. how long and the response was 35-45min... when questioned, the reply was i "didnt need to know his name" which was asked bc of the poor customer service... in conclusion the employer was hesitant in giving the store or coporate number...Sir or madam, I have many other patrons who visit your franchise daily and I will want a response for the unruly and poor customer service... On my behalf I did not purchase food... due to the behavior that I recieved...Hopefully in the near future I can receive the awsome cusomer service and food that I have always recieved... store#G35100 cartersville, ga. ... Respectfully, #1 Patron...Thesha Rogers...

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S
9:41 pm EDT
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KFC louisville, ky taylor blvd

Arrived at 9:45pm. Door sign says lobby closes at 10:30pm but doors are locked. At this time we were only mildly annoyed but still hungry so we proceed to go thru the drive-thru. Upon approaching the first speaker we arent greeted in any way, instead a man's voice says "Hold on please" so we did. We held on, and on, and on, until we wondered if they forgot we were there so my husband said "hello?" A woman came over the speaker and rudely snapped "be right with you" so we continued to wait. All together we waited about 6 or 7 minutes which doesn't seem like a long time but in terms of being in a drive-thru that's an eternity to not even have been initially greeted. Finally the woman asks what we want. We ordered three, $5 fill up boxes-one with a breast and leg and the other two with tenders. After ordering she tells us they don't have chicken. ONLY tenders and popcorn chicken she tells us. Ok...it would have been nice to know beforehand but whatever. We tell her just give us three tenders boxes instead. "That will be a 5-7 minute wait for the tenders" wait...what? My husband says to her "didn't you say that's all you have is tenders and popcorn chicken? So why the wait?" She says "No I didn't say that, I said I had to drop chicken" he says to her "you said no bone-in chicken, only tenders and popcorn chicken but now you're saying you basically dont have either because they both need to be cooked?" She says "i dont have time to argue with you i have a lobby full of people" oh yes, the lobby that 5 minutes ago was empty, locked, and closed for the evening is now full of people? We got so angry we just pulled away from the drive-thru.

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J
9:03 pm EDT
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KFC ignored in the drive through line. they made us wait an hour!!!

We placed our order in the drive through around 8:30 pm. My husband waited an hour before going in. No one knew we were out there waiting! When we finally got our food and left, we realized we were missing part of our order. We will never go to kfc again! I have tired hungry kids!
We have frequently not gotten all of our order when we've gone there before. The manager was rude and we should have received a full refund!?

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V
6:00 pm EDT
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KFC my meal

I arrived and placed my order at 5:03pm
I was told there was a 20 minute wait.
Well at 5:45 (40 minutes later) they come out with the wrong order an are saying I have to wait another 10 minutes for my right order of my kids weren't at home waiting for dinner I would have asked for a refund this is ridiculous all I kept getting was sorry our cook called in that's no excuse.!
I saw at least 4 cars park after me an also had family meals they were given their order way before me too.
This is really bad service.
(Does it take 1 hour to cook crispy chicken?)
An even after being told another 10 minutes it is now 6:02 I barely got my order.

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A
5:38 pm EDT

KFC employees

Guntersville Al store # 112. I have seen videos of two of the employees at this store. They are very very detailed videos of the two having sexual intercourse. More disturbing the girl is a manager of the store. She just graduated high school this year. May 2018. Her name is Makayla. The man is 33. His name is Jonathan. I'm sorry but this is disgusting and sick. It reflects very badly on the store. Also the two have been known to do drugs. I'm not sure that they have a very good process of selection for manager qualifications. These people are preparing meals for customers. I for one along with several others who have come across this information will no longer be visiting this store. I will personally do what I can to make sure the complaint gets in to the right hands to take care of this. It's horrible that they are not checking in to the employees anymore than they are.

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S
2:01 pm EDT

KFC smokey mountain bbq little sandwich

I wanted to try the smokey mountain bbq but did not want to buy a lot in case I didnt like it. I bought the smokey mountain bbq little sandwich, and when i got it home there really was no sauce on the piece of chicken. It had been put on the bottom part of the bun and it stained my chicken but i still dont know what the smokey mountain bbq tastes like. I was so disappointed in the sandwich i didnt even eat it. If i had eaten it i still would not know what it tastes like

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M
6:46 pm EDT
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KFC food no good could not eat it left sitting under heat lamp all day hard as a rock

chicken was old and hard could not bite into it wasted 29.00 on garbage not fit for a dog . tried to call the 800 number listed on this site does not work .must have to many complaints . restaurant# g135234 in lacy lakeview tx give my money back if you cant do any better than this maybe you should close this location. or change your manager at this location . churches chicken dont do this to their customer.

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Y
11:52 am EDT
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KFC bone found in pie

Often I purchase these pies for my grandchildren, but today we found what appears to be the tip from a "wishbone" inside the pie. I just thought I should let someone know. I would imagine that in large companies, oftentimes foods are prepared utilizing machinery and assembly lines and that these types of things happen occasionally. I appreciate any attention you may give this issue and thank you in advance.

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S
3:11 pm EDT

KFC crunch burger

I ordered a crunch Burger meal...
What I received was an insult to be called a burger, infact an insult to be called food of any sort.

The photos I have taken should speak more than I can begin to explain. Had I not already left the store, I would have taken the pathetic excuse back.

This is not the first time this KFC has done so poorly with their products.

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S
2:13 pm EDT

KFC service/ lack of food preparation

The location on 8509 Highway 377 S in Benbrook, Texas. That location never have any chicken ready. Have been there when they first open for business, no chicken. The self service soda machine is very filthy, looks like green mold on the sprout. The workers
are unconcerned about the appearance of the store. Other customers complaining about the service. They really need to shut down that store locations and get better manager that are customer service oriented.

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L
7:22 pm EDT
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KFC ording never enough chicken for order

I went to drive up window in Pittsburg KS to order TWO CAN DINE $7.99. Was told didn't have any legs or thighs I ask if could replace was told no it would be 15 to 20 minutes would have some I said ok I'd be back said ok I returned 15 mins l8tr. drive up window ask if it was ready was told no had a call in and was no chicken I said I was h was here 15 mins and wanted so I pulled up to window ask for manager she said they JUST NOW PUT IN! S o I ask where's my order I waited they didn't even offer any other offer or subs very poor service never no chicken WTH guantee there's gonna be a lot less ppl visiting close it down as far as this community cares I'M NOT THE ONLY ONE SEVERAL YOU'LL BE HEARING FROM...

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S
1:26 pm EDT
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KFC $5 dollar fill up

I arrived at kfc in dubuque expecting to get a pop, a cookie, a biscuit, a drum and a thigh. While pulling up at the window we had great customer service that told me they are out of biscuits so I would get my side of coleslaw for free. Sweet! I got my food and drove home. I was eating my chicken and began looking for my cookie to eat for dessert, it wasn't there! I payed for a cookie and didn't receive it and believe something should be done about this!

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Update by sydneyann
May 20, 2018 1:17 pm EDT

I was at kfc in dubuque and they told me they were out of biscuits, they offered to give my $1 coleslaw for free which was very nice and I proceeded to tell them that's okay but if my cookie was gone that would make me upset, I get home and begin and eating and my cookie was gone, no cookie or biscuit in my $5 box.

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L
5:16 am EDT
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KFC kfc tamworth

iam complaining about kfc in tamworth I have family down from qld so thought we would get some family box an they tell us no chicken
this has happen 3 times to us as we ended going eles were
iam not happy about this at all
the first time I had to wait half hour for chicken to cook then got home an half was missing had to go back then it got stuffed up again
second time it was all missing an soggy an cold

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9:56 am EDT
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KFC chicken

5/17/2018 @ 4:10pm, Restaurant #J718167 Ticket #1072
I went to the drive-thru at the Franklin, TN, KFC to order 2, $5 Chicken Pot Pie Meal Deals. Appears they don't cook enough or sell out quickly & it would take another 16 minute wait time. I normally have't to call them 20 minutes prior to leaving my job to even get one of these pies. Of course, this time I forgot to call because of the storm and when I got there they stated they were sold out. I proceeded to request 2 of the chicken breast $5 meal deals with a diet & reg Pepsi in the pouring rain at the drive-thru window. The inside of my car got soaking wet and when I got to the pick-up window they just gave me 2 chicken breasts in a box. I advised I ordered the $5 meal deals like the chicken pot pie & then they proceeded to give me a biscuit, mashed potatoes & drinks. I was charged $11.66.

The chicken breast was so touch that I have to spit it out to keep from choking. It was dry and cold like it's been sitting for 2 days. I have never complained before, but the chicken was horribly and the biscuits were no better.

I did scanned my receipts but there was no place to place it in this email.

I would like a refund if possible or a gift card.

Thank you,
[personal information removed]

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Update by smithonvacation
May 18, 2018 10:17 am EDT

delete complaint:
KFC — chicken

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D
9:44 am EDT
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KFC bad service

My boyfriend works there and they've been very rude and unprofessional to him. There is one lady named Tammy (I don't know her last name). She left a message on my grandma's house phone being rude. He also talked to a guy named Keith (I don't know his last name either) about taking the day off for family reasons and he said he would talk to Tammy but never did. So he then talked to her and she was being rude and unprofessional once again. He had talked to corporate to find out when he would get paid because Tammy wouldn't tell him. She went off on him for calling and asking. She was saying he left a bad review and she had already told him (which she never did). I am outraged that this is house they treat their employees. (This is 240 Shawnee Mall Drive Oklahoma).

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C
8:17 am EDT

KFC food too cooked

On may 11, 2018 I ordered take out. Store #H667007, tenders meal, $20 meal. The tenders were so over cooked we could hardly tear it off, I live too far away to take it back, so I am out the money. We like KFC, but if this is how you do it, I will have go someplace else. I would like a refund of the total of $23.47, our buget is too low to throw away money. The ticket # was 3408, Burgaw, nc. Thank you

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K
8:21 pm EDT

KFC kfc chicken

Hello. My name is Kenneth mosely. I really enjoy your food. Tonight, at about 6:30, I went to our local KFC. I was asked if I would like the twenty dollar fill up. I did. That is what I needed. The waitress told me they did not have any chicken. I was confused. I asked how long it would take to cook some. She asked me how many people I was trying to feed. I left and went across the street to another restraunt. I just thought someone should know. Thank you.

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B
9:31 pm EDT
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KFC service

Me and my coworker ordered our lunch at around 11:45am and at the time was only a couple other customers in restaurant. We waited the normal time to get our lunch and only one sandwich came out and the cashier told us we had to wait for other one to cook because they ran out of chicken. We asked how long and she replied 6 min. I then took the one sandwich to the table and waited for other. We had waited about 10 min and then they came out and said we had to wait again for an additional 7 min for the chicken to cook because they gave it all to drive thru orders. We then waited again for about 10 more minutes before we went up to the counter and seen that nobody was even in the kitchen area working. Everyone had taken break at the same time. This was by now around 12:10 and finally one girl came out and started doing a drive thru order and we asked her to come to register and she told us we had to wait again, she was busy, I told her we had already waited over 20 min and by now our lunch break was over and we had to leave and didn't get our food. She just kept saying I had to wait. Then I started to get irritated because we had to leave. An argument started by now and all the employees there came out and one cashier girl was swearing at us saying " it takes time to cook the ******* chicken" it then got very loud and everyone was yelling at each other and she finally just grabbed some money from the register and slammed it on counter and told us " here's your **** money back, now leave!". This is not very professional at all and don't believe I will ever go back to your restaurant again, especially the one I visited today.

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E
10:54 pm EDT

KFC pot pie and other food

My family and I went to the KFC in Hammond Louisiana for Mother's Day lunch at 12:45 pm. Several of us wanted pot pies and they told us that they were out. They also was out of 3 of there fountain drinks. On top of that the food that I did get was cold and very over cooked. While we were sitting there one of the employees kept yelling that they were out of a lot of food. For mother's Day that's Bad for business. I really want to see some thing done about this situation. Edward Wallace

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KFC Customer Reviews Overview

KFC, also known as Kentucky Fried Chicken, is a popular fast-food chain that specializes in fried chicken. The restaurant has received a significant number of reviews from customers, and the majority of them are positive.

One of the most significant positive points of KFC is the taste of their fried chicken. Customers have praised the restaurant for its delicious and crispy chicken, which is seasoned with a unique blend of herbs and spices. The restaurant also offers a variety of sides, including mashed potatoes, coleslaw, and biscuits, which have also received positive reviews.

Another positive point of KFC is its affordability. Customers have noted that the restaurant offers a good value for the price, with many menu items being reasonably priced. The restaurant also frequently offers deals and promotions, which customers appreciate.

KFC's customer service has also received positive reviews. Customers have noted that the staff is friendly and helpful, and that orders are typically prepared quickly and accurately. The restaurant's cleanliness and hygiene have also been praised by customers.

Overall, KFC has received mostly positive reviews from customers. The restaurant's delicious fried chicken, affordability, and excellent customer service are among its most significant strengths.

KFC In-depth Review

Menu Variety:

KFC offers a wide range of chicken options to cater to different preferences. From classic fried chicken to grilled and spicy options, there is something for everyone. Additionally, they also provide vegetarian and vegan alternatives, ensuring that all customers can enjoy a meal at KFC. The menu also includes a variety of side dishes and desserts to complement the main course.

Food Quality:

KFC prides itself on the freshness of its ingredients. The chicken is always cooked to perfection, with a delicious taste and flavor that keeps customers coming back for more. The quality of the side dishes, such as mashed potatoes and coleslaw, is also commendable, adding to the overall dining experience.

Service Efficiency:

KFC is known for its speedy service, ensuring that customers get their orders in a timely manner. The staff is trained to handle orders accurately, minimizing any mistakes or mix-ups. Moreover, the friendly and welcoming attitude of the staff adds to the positive experience at KFC.

Cleanliness and Hygiene:

The dining area at KFC is always kept clean and tidy, providing a pleasant environment for customers to enjoy their meals. The food preparation practices follow strict sanitary guidelines, ensuring the safety and hygiene of the food. The restrooms are well-maintained, reflecting the commitment to cleanliness.

Pricing and Value for Money:

KFC offers affordable menu items, making it accessible to a wide range of customers. The portion sizes are generous, providing value for money. Additionally, KFC frequently offers special offers and promotions, allowing customers to enjoy their favorite meals at discounted prices.

Accessibility:

KFC has numerous locations, making it convenient for customers to find a nearby restaurant. They also provide drive-thru and delivery options, ensuring that customers can enjoy their favorite KFC meals from the comfort of their homes. Furthermore, KFC accommodates individuals with disabilities, ensuring that everyone can have a seamless dining experience.

Customer Experience:

The overall satisfaction of customers at KFC is high. While there may be occasional waiting times during peak hours, the efficient service and delicious food make up for it. In the rare event of any complaints or issues, KFC handles them promptly and strives to resolve them to the customer's satisfaction.

Environmental Responsibility:

KFC is committed to sustainable sourcing of ingredients, ensuring that they are obtained responsibly and ethically. They also prioritize recycling and waste management practices, minimizing their environmental impact. Efforts to reduce their carbon footprint are evident in their operations, making KFC a responsible choice for environmentally conscious customers.

Online Presence:

KFC has a user-friendly website that provides all the necessary information about their menu, locations, and promotions. They also have a mobile app available for convenient ordering and tracking of deliveries. Online ordering and delivery options make it easy for customers to enjoy KFC's delicious food at their convenience.

Community Involvement:

KFC actively engages with the local community through sponsorships and partnerships with local organizations. They also contribute to charitable causes, supporting initiatives that make a positive impact. KFC's involvement in the community showcases their commitment to giving back and being a responsible corporate citizen.

How to file a complaint about KFC?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with KFC. Make it specific and clear, such as "Incorrect Order at KFC Downtown Branch" or "Poor Customer Service at KFC on Main Street".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention the location and date of the incident, the nature of the problem (e.g., food quality, hygiene, customer service), and any specific details like order number or employee names if relevant. Describe any communication you've had with KFC staff and the outcome. If you attempted to resolve the issue, include those steps and KFC's response. Explain how this experience has personally affected you, such as causing inconvenience, health issues, or financial loss.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the attachments for your own security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any monetary loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution from KFC, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and to ensure all relevant details have been included. Check for spelling and grammar errors to make your complaint as professional and credible as possible.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any updates or responses to your complaint. You may receive feedback from KFC or from other users who have had similar experiences, which can be helpful in resolving your issue.

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Contact KFC customer service

Phone numbers

+1 (800) 225-5532 +1 (949) 218-4453 More phone numbers

Website

www.kfc.com

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