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1.3 3463 Reviews

KFC Complaints Summary

234 Resolved
3208 Unresolved
Our verdict: If considering services from KFC with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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KFC reviews & complaints 3463

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S
10:30 am EDT

KFC quality of food

I visited the KFC on Portage Rd in South Bend, In. I stopped in to pick up something quick, I started out in the drive thru and there was one care ahead of me waiting for them to take his order. We were there a good 15 minutes waiting so finally I drove around him and parked and went inside and placed my order of the 8 piece extra crispy chicken and a large Cole slaw. When I got home we sat down to eat...it was the worst I have EVER gotten from KFC! The chicken was over cooked and dry and the cole slaw was like mush! You could tell it was old, it was soft and no crunch to the cabbage at all and no juice like with fresh. I can tell you I will wait awhile before eating there again!

Reguards,
Stephani {a very unhappy customer}

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J
9:31 pm EDT
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KFC customer service

I visited the KFC located in Brownsburg IN today, Sunday 7/30/17 around 12:30pm. I was picking up an order that was previously placed. The order was 2- 100 oz of coleslaw. This was for my father in-laws memorial service. I waited 35 minutes to receive the food. My time was valuable today due to attending a funeral. The customer service received at this location was beyond horrible. The cashier rang up the order and asked if it would be for pick-up or delivery; which I found to be a strange question since I was standing right there. Also, when I complained to the manager about my wait time they indicated they couldn't allow me to get my pre-ordered food ahead of other customers because that wouldn't be fair. Even though I ordered the food to be ready days in advance. The order was correct and tasted great but the speed of service was horrible and the customer service was horrible.

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T
9:15 pm EDT

KFC bad behaviour from employees in the kitchen and unprofessional manager

My Husband went to store C426004 on 7/30/2017 at 8:25pm to get us some supper after work we have never been to this KFC before and when he order he ask for fresh chicken well the two guys in the back was saying smart remakes about it an my husband said one was nasty looking with tattoos and the other was black and he heard them and said if he is paying for it he can have it from where ever he would like then my husband ask for the manager and they told him he was outside on break so my husband went to talk to him and he wouldn't get off his phone he just continue to talk on his phone.

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J
1:15 pm EDT

KFC original recipe chicken in k5 order.

This has happened two times now. This time today about half hour ago we purchased K5s. The chicken in both orders were so greasy that everything else in the box was greasy! But worse of all is that the thigh piece was not completely cooked. I put it in the microwave to finish cooking it. The first time this happened, I ate it and got sick. Will not do that again. If I had been eating in I would have taken the chicken back to counter. Also the female at the window was not friendly at all. No friendly greeting, or smile and said nothing when I thanked her for the food. Obviously she would have rather been doing anything but work. So disappointed!

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R
11:49 am EDT

KFC charged too much and not refunded

July 30, 2017 11:11 Restaurant # J625189 Cashier Christina
made my order notice order wrong item they change the item, but the price was different the was 6.78 but the I got was only 5.28 So I was over charged The problem wasn't that I was over charged it was that I was told they couldn't do nothing about so they didn't refund my money and was rude in her reply. Not the way to treat your customers. I was taught the customer is always right. I didn't make any seen or demands just ate and left. It left a bitter taste for KFC and will be awhile before I go back. I have attached my receipt to prove I was there and you can see the order was suppose to be 3 reg. tacos not supreme . Thanks for listen

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11:01 am EDT
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KFC no chicken on buffet at 1:30 pm

Me and my husband stopped in for lunch and there was no chicken on the buffet. Had to ask someone every time we needed a piece of chicken and then had to wait because I kept forgetting to bring one piece of chicken at a time. Everybody that was working there with too busy carrying on their own personal conversation. Righteous one of the guys friends came in as a customer they gave him everything he asked for he also purchased the buffet and he never had to wait on anything. But he was also African American as well as was the workers. I feel as I was discriminated against because I am Caucasian American. Was very dissatisfied I'm paying for two buffets and not getting anything that was supposed to be on there plus had to wait for chicken of all things at a freaking chicken place.

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S
8:32 pm EDT

KFC service/food

Its 03:00 on Sunday morning the 30 July 2017. What a dissapointment I just had to experience. Myself and my girlfriend stopped at KFC in Florida c/o Goldman and Christiaan de wet. FIRST WE HAD TO GET THE MOST DEPRESSING UN WELCOME GREETING WITH SERVICE. WE ORDER OUR TWO MEALS, WHITCH IS 8 WINGS A HAWAIN BURGER AND BOXMASTER. TO HEAR NO BOXMASTERS SERVED THIS TIME OF THE MORNING AND THEN WHEN MY GIRLFRIEND ASKED FOR A CORNANEL BURGER WHERE THIS UNPLESSANT LADY LEAVES THE WINDOW TO APPEAR WITHIN SECONDS SAYING SOMETHING THERE IS ONLY A NORMAL AND ZINGEL PATTY LEFT. MY GIRLFRIEND THEN SAID OK SHE WILL TAKE THE ZINGER PATTY... ALREADY I WAS WAITING FOR NO 3 TO HAPPEN... WE GET OUR ORDER LEAVE ARRIVING AT HOME TO FIND BOTH BURGERS NOT AS ORDERED... THERE IS AS LITTLE AS A TEA SPOON OF MAJO SAUSE... I HAVE A HASBROWN INSTEAD OF A SLICE OF HAWAIN AND MY GIRLFRIEND HAS TO SAY NO THANKS AFTER HER FIRST BITE BECAUSE THE BURGER IS SO DAMM DRY. ITS HORRIBLE TO GET DOWN HER TROUGHT AND DRIER AS THE DESERT SAND... REALLY DIS WAS SHOCKING! FOR THE AMOUNT OF R130 i could have rather toshed the money out the window for aomeone to pick it up and thinks its chrismas then pay for food the is not being eat.

IF I DONT GET THIS PROBLEM INVESTIGATED AND HEARING OF THE FEEDBACK RECEIVED FROM THE SHOP OWNER AND ACTION THAT WILL BE TAKEN OR RESULT GIVEN BACK TO MY BY LATSEST WEDNESDAG THIS WEEK. ILL GO WITH THIS TO ROODEPOORT DECORD PROVIDING THEM OF PHOTOS AS WELL.

I HOPE THE CORRECT AND HONEST STEPS ARE FOLLOWED AND THEN TAKEN ACTION TO WHAT THE PROBLOEMS AND ISSEUS ARE. GIVING ME FEEDBACK TO EASE MY MIND SUPPORTING KFC AGAIN

Kind Regards
Stephne
[protected]

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S
6:00 pm EDT

KFC 16 piece fiesta

Store location # 190-001

Me & my wife are regular customers at the KFC near our home in Etobicoke, Ontario. We had invited some family over one evening and decided to order KFC we had ordered the 16 piece fiest which comes with large fries, 16 pieces of chicken 3 medium sides & large gravy.
When we got home and sat to eat with the family we then realized there was 14 pieces of chicken, and the fries were half full which we spent $45.19 for that meal which really disappointing coming from a big organization like KFC
When I called the store to complain I spoke with a younger girl who did not help the situation but only acted in a unprofessional manner
I hope this matter will be taken seriously as I been a customer. For over 20 years!
Santino [protected]

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B
5:42 pm EDT
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KFC buffet, at kfc, pulaski tn

We ask for legs an wing's for the buffet, bcuz I had my family an we only eat those parts. First he said they would get some an they brought out 3 legs an a bunch of thighs. Then 10 mins past an we asked again an they said there cook was on break really .it's a Saturday evening an they don't have chicken cooked already. U couldn't get sweet tea bcuz no one had time to fill it up. After 30 minutes of waiting they then informed me it would b another 15 mins b4 they would have them ready. The store number is 60. I feel my family an I were cheated an would appreciate a refund for 4. That's y people eat the buffet is to get what they want. I'm not the only unhappy customer this evening these are the reasons people have gone elsewhere to eat.

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Z
3:35 pm EDT

KFC product and service.

After finding a hair in my zinger tower burger and returning to the que where I was then stood nearly 10 minutes, I told the staff member who was a team member about the hair in my burger and with no apology quickly returned with a replacement. My main complaint is the customer service and the fact that half the staff we not wearing hair nets. I work for kfc myself and know that hairnets should be worn by all staff. This probably has a lot to do with the hair in my burger.

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12:59 pm EDT

KFC food service

5 co workers go together for pot luck and ordered the food from kfc and the food was Terrible! Been trying to call the restaurant since last night and still today. No Answer! Chicken was old and full of grease potato wedges were old stale and hard. Coleslaw wasnt fresh and had a loud odor to it. Service was horrific along with food! When trying to contact kfc the phone just ring and no one never picks up the phone couldnt return food because we only have a 30 minute lunch break and we got our food around ten everyone at the table was disappointed and began throwing their plates away. And we work 12 hours shift so everyone is hungry and disappointed. Tried calling kfc this morning still no answer! Seriously this is not very perfessional..

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M
1:51 am EDT

KFC the service and food

My boyfriend and I were extremely hungry and wanted something fast to eat. We decided to go to KFC since we haven't had it in a long time. It was pouring outside as we pulled up the drive thru, getting soaking wet we hear mumbling like a very low mumbling. Get annoyed and drive off because we couldn't hear the guy what so ever and decided to just go inside and order to go. We go inside and it takes the lady 10 minutes to ask us what we want. We order, pay and are waiting when the cashier says " we don't have any more zinger chicken can we just do regular chicken" my boyfriend said yeah no problem can I just have extra pickles on it. I am standing there as I watch an employee who just cleaned the bathroom handle food in the kitchen. No gloves, didn't wash her hands nothing. I find that to be extremely disgusting. Not only was she touching food after cleaning the bathroom she constantly touched her nose. Our food is handed to us and we go to the car, I check to make sure everything is there. Well my boyfriend entire zinger box meal isn't there. Just the sandwich no cookie or wedgies. I now have to get wet again ( pouring outside) to get food that should of already been there. I then went inside and had to explain 3 times what I was missing until she finally got it and I left. I am extremely embarrassed for whoever runs this KFC. I will never ever go to this location again, I am hoping the next time I decide I want KFC I have a better experience and don't have to watch people clean bathrooms and then work in the kitchen. Absolutely disgusting. I also have a picture of the disgusting chicken sandwich my boyfriend had to settle with because they didn't have any zingers left. It's completely dry and disgusting and we threw it in the garbage, if I am provided an email I will gladly send it.

This happened in Oak ridge Tennessee the KFC on oak ridge turnpike. July 28 - 9:00pm

My email is : [protected]@yahoo.com

I would love to get an explanation to this awful visit I have encountered with one of my favorite places to eat.

Thank you, Meghan.

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11:09 pm EDT

KFC service

The past 7, yes, 7 times I have visited this location they have been out of what I wanted to order: original recipe chicken breasts. This time I asked to speak to the manager, Carlos. He was rude from the start, dismissing my complaint and telling me I was being rude. I asked him for the phone number of his manager and he said he didn't have it. He basically refused to give me or tell me who he reported to. When I told him I could find the information on my own, he said, "fine" and went in the back to get Kenny's phone number. After he handed me the number he proceeded to complain about how rude I was in front of other employees and customers as well as my 10 year old granddaughter. His behavior was unprofessional and insulting. I divide me time between my home in Los Angeles and Sugar Land and I have visited many different KFCs and I have never experienced this kind of treatment. I phoned Kenny and spoke with his assistant who assured me she would have Kenny contact me. I just wanted corporate to know the kind of management they have in Rosenberg, Texas.

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10:33 pm EDT

KFC night shift workers

Every night that I go to the KFC in Byram, Ms they are rude and they tell me I'm not able to order spicy chicken. They refuse to cook me any and then after I pay my money they still give me crispy chicken. The staff that's working the drive thru Is very rude and unprofessional. When I ask their name they refuse to provide it and half of them don't have name tags it never fails every time I go at night.

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8:01 pm EDT
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KFC several complaints

7/28/17 between 2:00-2:30 KFC Old Denton Rd Carrollton TX

No inside customers and only me in the drive-thru.

Ordered chicken finger box with Pepsi. Had to tell girl Pepsi three times and the she asked me again what kind of drink. For the 4th time I told her a Pepsi.
She gave me my finger box and told me she would get me the drink. I
waited to the point I had to blow my horn. Finally got me drink (Still
I was the only customer). When I got home noticed she had not given me my receipt. The chicken fingers were terrible. Small mostly breading, hardly any chicken and tough. They were like left over from the day before.

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Y
2:04 pm EDT

KFC food

I ordered thru drive thru and didnt pay yet and when I got to the window I wanted tô add something tô my order I was told by the cashier I couldnt that I had tô go all the way around thru the drive thru tô order again I mean really over a soda I wanted tô add tô my meal
Só I get the food and the chicken was under cooked my potato wedges were burned black and my soda was water
I am over pissed off
Your employees u are paying are smoking inside at the window at drive thru very um professional

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Update by YeseniaGastelum
Jul 28, 2017 2:06 pm EDT

Business or product name...

Kentucky Fried Chicken [KFC]
Kentucky Fried Chicken [KFC] Contacts & Information
Posted: Jul 28, 2017 by YeseniaGastelum
Food
Complaint Rating: 0 % with 0 votes
Contact information:
Toledo, Ohio
United States
I ordered thru drive thru and didnt pay yet and when i got to the window i wanted tô add something tô my order i was told BY THE cashier i couldnt THAT I HAD TÔ GO ALL THE WAY AROUND THRU THE DRIVE THRU TÔ ORDER AGAIN I MEAN REALLY OVER A SODA I WANTED TÔ ADD TÔ MY MEAL
SÓ I GET THE FOOD AND THE CHICKEN WAS UNDER COOKED MY POTATO WEDGES WERE BURNED BLACK AND MY SODA WAS WATER
I AM OVER PISSED OFF
YOUR EMPLOYEES U ARE PAYING ARE SMOKING INSIDE AT THE WINDOW AT DRIVE THRU VERY UM PROFESSIONAL

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T
9:53 pm EDT

KFC management

Manager was causing caios with lacking the knowledge of orders being prepared claiming random crew member had made error or missing items. Wouldn't hear any replies of taken care of from workers. Thus causing repeated orders being made while other ones getting bumped. Drug screen seems in need I think with her actions. Something just wasn't right with her movements nor speech.

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2:34 pm EDT

KFC chicken liver

I and many others are greatly disappointed after learning that all KFC locations will no longer be serving chicken livers or gizzards in my area. Namely Batesville and Newport Arkansas. Kfc livers were simply the best in the business. I would sometimes pay for the entire Buffett for only livers and mashed potatoes for the chicken has no flavor and the vegetables no seasoning what so ever.. I am being told that they were being removed because of lack of sales which is a complete joke ! I happen to know that the batesville store received their livers on Tuesdays and they are always out of stock by Sunday. How can lack of sales be the reason when you can't keep them and they are always out of stock and the Buffett is always empty of them...i always have to request some be put out.. if they say they are out I simply go someplace else...now I just won't patronize the establishment at all since that's simply what I always went for. Please reconsider your Decission to no longer offer livers and gizzards on your menu to regain mine and many others patronizing your establishments ...thank you in advance for your consideration in this matter...signed a concerned use to be patron !

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12:18 pm EDT

KFC chicken pot pie

I was just enjoying my delicious chicken pot pie at work and was swallowing when I felt something in my throat and it was a chicken bone, I have ate over 100 of your pot pies and this has never happen, just wondering how this could happen and I nearly chocked to death because one end was broken and sharp and it stuck into back of my throat.
I am a 43 year old grown man and have been eating KFC my whole life and never expected anything ever like this to happen at KFC, Will attach picture of bone and try to get a picture of the hole in the back of my mouth/throat that bled a bit because of the sharp bone. Please advise

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7:11 am EDT
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KFC chicken tenders

On Wednesday, July 26th, 2017, around 6:30 pm, I went to KFC in Greenville, Mississippi. I ordered the chicken tender meal, what concerns me is the chicken seemed like a chicken by product. It was flattened chicken, maybe a 1/8" thick, battered and fried.

No chicken that I have seen, looked like that.

Wanted you to be aware of what they are serving in Greenville Mississippi.

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KFC Customer Reviews Overview

KFC, also known as Kentucky Fried Chicken, is a popular fast-food chain that specializes in fried chicken. The restaurant has received a significant number of reviews from customers, and the majority of them are positive.

One of the most significant positive points of KFC is the taste of their fried chicken. Customers have praised the restaurant for its delicious and crispy chicken, which is seasoned with a unique blend of herbs and spices. The restaurant also offers a variety of sides, including mashed potatoes, coleslaw, and biscuits, which have also received positive reviews.

Another positive point of KFC is its affordability. Customers have noted that the restaurant offers a good value for the price, with many menu items being reasonably priced. The restaurant also frequently offers deals and promotions, which customers appreciate.

KFC's customer service has also received positive reviews. Customers have noted that the staff is friendly and helpful, and that orders are typically prepared quickly and accurately. The restaurant's cleanliness and hygiene have also been praised by customers.

Overall, KFC has received mostly positive reviews from customers. The restaurant's delicious fried chicken, affordability, and excellent customer service are among its most significant strengths.

KFC In-depth Review

Menu Variety:

KFC offers a wide range of chicken options to cater to different preferences. From classic fried chicken to grilled and spicy options, there is something for everyone. Additionally, they also provide vegetarian and vegan alternatives, ensuring that all customers can enjoy a meal at KFC. The menu also includes a variety of side dishes and desserts to complement the main course.

Food Quality:

KFC prides itself on the freshness of its ingredients. The chicken is always cooked to perfection, with a delicious taste and flavor that keeps customers coming back for more. The quality of the side dishes, such as mashed potatoes and coleslaw, is also commendable, adding to the overall dining experience.

Service Efficiency:

KFC is known for its speedy service, ensuring that customers get their orders in a timely manner. The staff is trained to handle orders accurately, minimizing any mistakes or mix-ups. Moreover, the friendly and welcoming attitude of the staff adds to the positive experience at KFC.

Cleanliness and Hygiene:

The dining area at KFC is always kept clean and tidy, providing a pleasant environment for customers to enjoy their meals. The food preparation practices follow strict sanitary guidelines, ensuring the safety and hygiene of the food. The restrooms are well-maintained, reflecting the commitment to cleanliness.

Pricing and Value for Money:

KFC offers affordable menu items, making it accessible to a wide range of customers. The portion sizes are generous, providing value for money. Additionally, KFC frequently offers special offers and promotions, allowing customers to enjoy their favorite meals at discounted prices.

Accessibility:

KFC has numerous locations, making it convenient for customers to find a nearby restaurant. They also provide drive-thru and delivery options, ensuring that customers can enjoy their favorite KFC meals from the comfort of their homes. Furthermore, KFC accommodates individuals with disabilities, ensuring that everyone can have a seamless dining experience.

Customer Experience:

The overall satisfaction of customers at KFC is high. While there may be occasional waiting times during peak hours, the efficient service and delicious food make up for it. In the rare event of any complaints or issues, KFC handles them promptly and strives to resolve them to the customer's satisfaction.

Environmental Responsibility:

KFC is committed to sustainable sourcing of ingredients, ensuring that they are obtained responsibly and ethically. They also prioritize recycling and waste management practices, minimizing their environmental impact. Efforts to reduce their carbon footprint are evident in their operations, making KFC a responsible choice for environmentally conscious customers.

Online Presence:

KFC has a user-friendly website that provides all the necessary information about their menu, locations, and promotions. They also have a mobile app available for convenient ordering and tracking of deliveries. Online ordering and delivery options make it easy for customers to enjoy KFC's delicious food at their convenience.

Community Involvement:

KFC actively engages with the local community through sponsorships and partnerships with local organizations. They also contribute to charitable causes, supporting initiatives that make a positive impact. KFC's involvement in the community showcases their commitment to giving back and being a responsible corporate citizen.

How to file a complaint about KFC?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with KFC. Make it specific and clear, such as "Incorrect Order at KFC Downtown Branch" or "Poor Customer Service at KFC on Main Street".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention the location and date of the incident, the nature of the problem (e.g., food quality, hygiene, customer service), and any specific details like order number or employee names if relevant. Describe any communication you've had with KFC staff and the outcome. If you attempted to resolve the issue, include those steps and KFC's response. Explain how this experience has personally affected you, such as causing inconvenience, health issues, or financial loss.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the attachments for your own security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any monetary loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution from KFC, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and to ensure all relevant details have been included. Check for spelling and grammar errors to make your complaint as professional and credible as possible.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any updates or responses to your complaint. You may receive feedback from KFC or from other users who have had similar experiences, which can be helpful in resolving your issue.

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Contact KFC customer service

Phone numbers

+1 (800) 225-5532 +1 (949) 218-4453 More phone numbers

Website

www.kfc.com

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