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1.3 3463 Reviews

KFC Complaints Summary

234 Resolved
3208 Unresolved
Our verdict: If considering services from KFC with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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KFC reviews & complaints 3463

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F
2:17 pm EDT

KFC chicken tenders

On 10/19/2018 I purchased a 3 piece chicken tenders ($5 fill up box) ticket #2122. The chicken tenders did not appear to be chicken! I tried to take a bite and it was biting into plastic/rubber, and did not taste like chicken. I have not had a problem with this restaurant before, but yesterday I could not eat the "chicken". You might want to check the restaurant and make sure they are not substituting. Normally the tender I have purchased are tender and juicy, not yesterday! very disappointed, threw in the trash. If you have any questions, my email is [protected]@yahoo.com

Very respectfully,

Terri

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7:54 pm EDT
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KFC service

Went in to store #G135146 waiting to be served. Observed rude and obnoxious behavior from wait staff. Four people ahead of us, they had been waiting awhile and all their orders were wrong and had to be corrected. One individual was told her order hadn't been dropped yet did she want to wait. Individual ask how long and was told 20 minutes, she asked for a refund. The individual behind the counter had attitude. The next person to get her order the chicken should have been crispy and was original and other parts of the order was wrong.

The people started working on our order and kept asking for the receipt back to see what we ordered. She ask four times for the receipt and still kept getting it wrong. Other customers were very agitated and said this site is horrible for service and attitude.

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4:43 pm EDT

KFC employee named morgan

I went to KFC @ 7228 Maynardville Pike Knoxville TN. I went through the drive through. She said can I take your order ? I said I want a 12 piece with white meat and can I have 3 breast? She said you get 3 of everything. I said ok that's good. She said is that all and I kept on ordering and everything thing I said she would say is that all? Is that all? She was really rude . Then I get up to the window and she has this mean mugging going on. I just hand her my card to pay for my order. So when I got home I was making my family's plates and there was only 8 pieces of chicken and I paid for 12 pieces! Also there were only 2 breast and the rest was thighs and wings! I get my phone and call them ... well they let it ring for like 7 times then picks the phone up and lays it off the hook. I kept on calling and it was busy then I would call back and it would ring several times then they would pick the phone up and lay it off the hook. I'm very upset at this time! I was going to go back there, but I didn't feel like going to jail, so I waited until I got off work today to look up corporate office to make a complaint! I really don't think Morgan needs to work where she has to talk to people, because she is really rude and needs to learn how to talk to people.

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1:29 pm EDT

KFC 5$ box

Starting off they were completed ride through the drive through and when we got to the window they made us taste our drinks because they said they don't know what's what so just do a taste test and then they forgot both of our cookies and didn't realize until we got back home . It was just a unpleasant experience there today and not one anyone else should have

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FARHAD hossin biplon
, SG
Jul 31, 2019 11:49 pm EDT

kentucky fried chicken(kFC)

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O
11:41 am EDT

KFC drive thru person

The night of October 19, 2018. The guy that took my order was high or extremely has mental problems. I don't need to hear laughing coming out the speakers as I tell him I need a #5 extra crispy with a Pepsi and as I told him Pepsi. He responded sweet tea.. I corrected him plan I said Pepsi so he gets that I said Pepsi and he gives me my total.. I get to the window it's a dark skin guy naps all in his head but he don't got on a hat. I stay too far to turn around.. Tell me why I'm drinking a tea instead of Pepsi I couldn't do nothing but stare at my cup in such a mad way so I open my box I picked up my skin on the chicken.. They failed me twice .. I just felt Stupid for coming to kfc ..

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D
8:40 pm EDT

KFC posted hours

I frequent the Hayward, Ca store on Tennyson Road. The open hours posted day 10:00 am to 10:00pm. The first time we tried to go inside the lobby at 9:30pm. They said they are closed. I said your sign says 10:00. So I suggested that they post that the lobby closes at 9:30 and the drive through closes at 10:00. Last night I tried to go into the lobby at 9:00pm. They said that they close at 9:00. You have to use the drive through. This is very irritating that the time keeps changing. AND THE STAFF ARE VERY RUDE! I would like the posted hours to change to reflect the correct hours. Lobby closes at 9:00 and the drive through closes at 10:00. Thank you!

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Chris1977
, US
Oct 18, 2018 10:20 pm EDT

Then why don't you go to all 10000+ KFC's and update their door signs.

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U
2:34 pm EDT

KFC employee complaint/ uhura feyette green [protected]

I was just hired on October 4, 2018 and was told I would be making $8.50 an hour part time which is 25 to 30 hours a week.

I was told today that it would be $8.25 and that the other manager had no authority? she is no longer there

another employee is giving me orders and sending people home the managers seem like they have no control

they send people home early when it gets slow so how do you know what you will have each week?

there are 4 managers in the store doing the jobs of employees and sending us home when it gets slow not themselves

I was hit in the back today by an employee and I do not think it was an accident

a manager told me to work on cookies and then this employee says she does not need me but he told me to be there

can you please contact the store on 3 old kings rd, palm coast fl

I was told i was to make $8.50 an hour and get 25- 30 hours a week

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9:54 am EDT

KFC upset

Please find below a link to a woman's story about the way her deaf parents were treated in one of your outlets. Now I live in England but the story she told was so moving and sorrowful I just had to write to you.

I think you should look and listen to what she has to say. I have shared this with so many people and I for one will NEVER go to one of your outlets here in England ever again and I hope many others don't either. It was cruel and demeaning.

I hope and pray that the women at the KFC the lady mentions are either sacked or made to make a groveling apology and to go on a mandatory customer relations course. I also expect that you as a company to also make an apology to the people concerned.

https://www.facebook.com/donna.curtis.37?__xts__%5B0%5D=68.ARC6MrBVtzZvbBA8Ne5eXnWeiMt2PjsYEZh5c2EKeSTZz2NCNIvi8t_SY-JQ6ni9Ng3osGYJG-a0x6MuxGLSjTOi5Gm6qUipZdj6fDwokSoxHuR7JK8mtpE7ty6p5rdeHxDWISEBR7Cyol9pikApzO13Gz_9q3YA3zsRQ2U7VkuFRXOPUEFNccEUbfn7DZFBNzS-kp8fKviaQG5H-_2-XTQgzrJi4drxyoereWU&__tn__=-UKH-R

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B
11:57 pm EDT

KFC chicken & no product received

on 16/10/2018 at 03:22 pm on docket no. [protected] order no.1128
I ordered 2x 9.95 Tuesday 9 packs 1x potato &gravy 1x large coleslaw ix solo
making a mistake and going during end of school time I was prepared to wait
for my order, but not what I did and did not receive.
I live in a small village outside a country town I am a triple amputee and look forward to my occasional trip to town I always choose nth Nowra over sth Nowra
when I buy the difference was like chalk and cheese up until my last visit
after waiting in the car for who nose how long a young man taps on the window and asks what did you order after repeating our order a bag was shoved through
the window and the young man ran off to deliver other people their stuff. my companion and driver put the bag on the backseat for the 20 min drive home.
upon getting home I found both boxes of chicken completely greased to the max
and no coleslaw. the chicken was inedible the coleslaw a no show my entire nights plans for dinner was ruined for myself and my carer i did not bother to give the other pack to my daughter and grandsons(who where disappointed ).
so all up a bad experience I hope things are improved if and when I venture into any other store. ps I had been a customer of over 50 yrs and it is the only time I have been motivated to complain

bruce jones

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P
7:05 pm EDT

KFC poor service.. sanitary conditions

Went to buffet..most of the food bins empty..
The one chicken original been in pan so long it was dried out..
2 biscuits in bin ..hard
Gravy had skin on it
Mashed potatoes hard crust on top
Saw employee drop a chicken liver on floor picked it up and put it on the buffet ..i told him you cant do that, now the whole pan had to be tossed out..he laughed and said "it be ok"..im not eating that now
Asked the MOD 6 will the be chicken on buffet he stated "when i feel like putting it out there" and "you dont like it leave"
The tables were not wiped off
Food on floor ..floor sticky ..
This the kfc in pensacola fl on 9 mile rd

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R
6:56 pm EDT
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KFC ignorance of staff

my husband went in to ask for menu for me to look at as I was in vehicle I just had knee replacement the day before the staff refused so he came back to me I told him to get phone number so I could call and place my order they refused to give him the number he came back to me he put me on my walker I went in with my husband pushing me I insisted head office phone number they refused said they did not have it I was totally outraged this is not acceptable customer service I am going to be contacting the better business bureau and I will be going public I am expecting a phone call from head office [protected] as soon as possible

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6:21 pm EDT

KFC complaint food service

Went to franklin indiana KFC, didn't get what I paid for white meat and got all dark meat that I dont dar, they didn't give me the recipe but I told the manager the time the person who waited on me but he wouldn't do anything about it this is the third time they have messed up my order and nothing is getting done. I kept what I had because I had to feed my kids but I couldn't eat because I do not eat dark meat!

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3:47 pm EDT
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KFC food service

I waited for my order and 4people after me got their orders so I complained and he had served 2 more people so the kind kid at the registered Steve stop taking orders and went and got mine the other guy never said nothing to me at least he could of said sorry I all ways go there on central ave but if that's how it is I'll go to another KFC I love yr chicken he could of at least gave me another meal for his rudeness

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12:09 pm EDT

KFC manager/supervisor or lack of

I'm 66 years old. I visited your Pacific Missouri location and all I can say is shame on KFC. Drugs being done on and in the establishment, really. This is the worse case of management I've ever encountered. Also the manager her name badge said Phala doesn't have any management skills what so ever her employees were so far behind that us customers asked why she's not helping out, the answer we got from her is she doesn't know how to do these jobs. Apparently she doesn't know how to manage/supervise either. Plus she smelled like weed. Really. Wish I could be the supervisor of this location. I could just sit and text like Phala does too. This would be the easiest job for me too. I like KFC but as for me and all 200 family members that live near this location we or our friends won't be returning. Thanks for your time. Hope you do something soon. Customers are the ones suffering. Thanks again for your time and help.

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7:18 am EDT
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KFC hot wings

Well I have a big complaint about Kfc about the hot wings I went to a Kfc here in miami and I asked for fresh hot wings like I have been doing for the past 20 years and at this Kfc where I have gone for the past 5 years where the manager was Thomas Bryant where he is no longer there u guys moved him farther away but I asked for hot wings and I waited over 25 mins and the wings I got were burnt beyond recognition it was a disgrace and the manager there Juan said that the wings changed and they all come out like that wow and even the bone was burnt really so I asked them to make me more and they came out ok so I will never go to that kfc and notice that I have been a loyal customer for over 20 years and Thomas Bryant is one of the beat managers you have and the manager u have at the Kfc on 24 st and Sw 8 st Kfc Taco Bell is a disgrace nasty dirty lobby trash over filled It's in Miami Florida 2375 Sw 8 st Miami Florida 33135

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3:55 pm EDT
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KFC drive thru window service

As customers waiting in the drive-through for at least 10 to 15 minutes no staff responded. Came inside the KFC and reported the incident to the store manager Yassica, But was told she usually doesn't work this store even when told to check her headset she stated oh it's off well it was on and how she doesn't even know how to operate it. Only two staff members working. The two staff members working Yessica and Marcel. Time arrived 1:18 we waited in drive thru then came inside order finally takin at 1:41pm. And while waiting on our order she still never exchanged her headset nor checked the driver-thru at all.

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12:05 am EDT

KFC drive thru service

My parents are 55 & 56. Dad is in a wheel chair, mom has a walker. The went up to KFC 3 times. They don't go that often. The last ALL 3 Times the workers said they were out of original recipe. I don't think they were out. I think they were low life loser high school kids that didn't want to work or serve and lied. Please call me at [protected].

It is the location in Dallas. 5900 S Cooper St, Arlington, TX 76017 Please call me and let me know about this. Also feel free to call my parent that received really bad service 3 times at [protected].

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M
1:18 pm EDT

KFC sexual harassment, rude manager, and drugs being allowed in the property, and money allowed to be sent out to employees from the safe.

I'm an ex employee of the Pacific Missouri location at 1922 W. Osage. Sept. 17th, 2018 was my last day worked. I was always called to work on my days off. They got rid of John and hired Phala. She doesn't know how to be a supervisor. She has know knowledge of how to do any of the jobs if she needs to fill-in or help if we are swamped with customers. On Saturday before my last day of work Phala grabs my dick and says I'd like to give you a chance to stay and then we can have sex every night upon closing the restaurant for the night. I was taken back by this and said I don't think so. She then proceeded to cry and said she won't know what to do when I leave because your the only one that knows how to run this place. Know one listens to me and since we do drugs on the property they think I'm now there friend. And if it gets to overwhelming I'll just play sick and walk out. She did this Tuesday the day after my last day worked. She call me on my cell and said she played sick because only her and 2 other people were there to work, and she didn't know what or how to help. I've never done any off the jobs before. I'm thinking you've been with KFC for over 10+ years and you can't do anything. I'm like damn must be nice. Since if left she still texts me wanting to know if I'm coming back so she can sit, do drugs and text all of her shift. I'm like I can I become a supervisor at that location. You got rid of John who was doing his damnest with what he had to work with. Machines not working right or at all. He was the best supervisor you had. Other employees text me and say Phala has lost all control. Maybe she's having a relapse of some kind, she mental health issues that she might need to get straighten out. I just think it's in your best interest since she can't handle her current job duties. Thank you for your time.

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Miches
, US
Oct 15, 2018 4:25 pm EDT

It's not John, the ex boss was Michael. She's really messed up. I guess that's why Jesse wants me to come back. She's told Jesse that I can't come back because we are going out. That's messed up considering I'm 1000 miles away. So how can we be anything. I think she's lossing reality, living in lala land. She's still doing drugs along with other employees. But I guess you don't seem to care or your not concerned. Hope something gets done before the customers or other employees get hurt. Thank you for your time and listening.

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C
12:44 pm EDT
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KFC service

I made a complaint a few weeks ago. Gave you my email and my telephone number and still have not heard back. is the customer service as bad as the service in the stores. If you are unable to take care of my complaint, give me a name and phone number higher up I can reach.

Get back to me, at c.[protected]@hotmail.com.

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4:51 am EDT

KFC wrong order and quality of food

I've just purchase a meal $30+ at KFC Helensvale Siganto Drive 13th Oct 2018 6.30pm
They got the order wrong, the chips were soggy and uneatable, the bread rolls stale and there was something forgein in the potato & gravy. ( not sure if it was a piece of coating off the chicken ? )
I've never had such a bad meal from KFC.
This is not acceptable when people are spending their hard earned money on a meal that was totally uneatable.
I tried to phone the store several times but it just rang out.

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KFC Customer Reviews Overview

KFC, also known as Kentucky Fried Chicken, is a popular fast-food chain that specializes in fried chicken. The restaurant has received a significant number of reviews from customers, and the majority of them are positive.

One of the most significant positive points of KFC is the taste of their fried chicken. Customers have praised the restaurant for its delicious and crispy chicken, which is seasoned with a unique blend of herbs and spices. The restaurant also offers a variety of sides, including mashed potatoes, coleslaw, and biscuits, which have also received positive reviews.

Another positive point of KFC is its affordability. Customers have noted that the restaurant offers a good value for the price, with many menu items being reasonably priced. The restaurant also frequently offers deals and promotions, which customers appreciate.

KFC's customer service has also received positive reviews. Customers have noted that the staff is friendly and helpful, and that orders are typically prepared quickly and accurately. The restaurant's cleanliness and hygiene have also been praised by customers.

Overall, KFC has received mostly positive reviews from customers. The restaurant's delicious fried chicken, affordability, and excellent customer service are among its most significant strengths.

KFC In-depth Review

Menu Variety:

KFC offers a wide range of chicken options to cater to different preferences. From classic fried chicken to grilled and spicy options, there is something for everyone. Additionally, they also provide vegetarian and vegan alternatives, ensuring that all customers can enjoy a meal at KFC. The menu also includes a variety of side dishes and desserts to complement the main course.

Food Quality:

KFC prides itself on the freshness of its ingredients. The chicken is always cooked to perfection, with a delicious taste and flavor that keeps customers coming back for more. The quality of the side dishes, such as mashed potatoes and coleslaw, is also commendable, adding to the overall dining experience.

Service Efficiency:

KFC is known for its speedy service, ensuring that customers get their orders in a timely manner. The staff is trained to handle orders accurately, minimizing any mistakes or mix-ups. Moreover, the friendly and welcoming attitude of the staff adds to the positive experience at KFC.

Cleanliness and Hygiene:

The dining area at KFC is always kept clean and tidy, providing a pleasant environment for customers to enjoy their meals. The food preparation practices follow strict sanitary guidelines, ensuring the safety and hygiene of the food. The restrooms are well-maintained, reflecting the commitment to cleanliness.

Pricing and Value for Money:

KFC offers affordable menu items, making it accessible to a wide range of customers. The portion sizes are generous, providing value for money. Additionally, KFC frequently offers special offers and promotions, allowing customers to enjoy their favorite meals at discounted prices.

Accessibility:

KFC has numerous locations, making it convenient for customers to find a nearby restaurant. They also provide drive-thru and delivery options, ensuring that customers can enjoy their favorite KFC meals from the comfort of their homes. Furthermore, KFC accommodates individuals with disabilities, ensuring that everyone can have a seamless dining experience.

Customer Experience:

The overall satisfaction of customers at KFC is high. While there may be occasional waiting times during peak hours, the efficient service and delicious food make up for it. In the rare event of any complaints or issues, KFC handles them promptly and strives to resolve them to the customer's satisfaction.

Environmental Responsibility:

KFC is committed to sustainable sourcing of ingredients, ensuring that they are obtained responsibly and ethically. They also prioritize recycling and waste management practices, minimizing their environmental impact. Efforts to reduce their carbon footprint are evident in their operations, making KFC a responsible choice for environmentally conscious customers.

Online Presence:

KFC has a user-friendly website that provides all the necessary information about their menu, locations, and promotions. They also have a mobile app available for convenient ordering and tracking of deliveries. Online ordering and delivery options make it easy for customers to enjoy KFC's delicious food at their convenience.

Community Involvement:

KFC actively engages with the local community through sponsorships and partnerships with local organizations. They also contribute to charitable causes, supporting initiatives that make a positive impact. KFC's involvement in the community showcases their commitment to giving back and being a responsible corporate citizen.

How to file a complaint about KFC?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with KFC. Make it specific and clear, such as "Incorrect Order at KFC Downtown Branch" or "Poor Customer Service at KFC on Main Street".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention the location and date of the incident, the nature of the problem (e.g., food quality, hygiene, customer service), and any specific details like order number or employee names if relevant. Describe any communication you've had with KFC staff and the outcome. If you attempted to resolve the issue, include those steps and KFC's response. Explain how this experience has personally affected you, such as causing inconvenience, health issues, or financial loss.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the attachments for your own security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any monetary loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution from KFC, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and to ensure all relevant details have been included. Check for spelling and grammar errors to make your complaint as professional and credible as possible.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any updates or responses to your complaint. You may receive feedback from KFC or from other users who have had similar experiences, which can be helpful in resolving your issue.

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KFC contacts

Phone numbers

+1 (800) 225-5532 +1 (949) 218-4453 More phone numbers

Website

www.kfc.com

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