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1.3 3463 Reviews

KFC Complaints Summary

234 Resolved
3208 Unresolved
Our verdict: If considering services from KFC with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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KFC reviews & complaints 3463

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Newest KFC reviews & complaints

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11:25 am EST
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KFC chicken

Found part of plastic bag in my chicken this evening. Returned to store and was told my Manager that it is probably not plastic, but part of chicken skin. This is definitely plastic and I requested that they give me the piece of chicken as evidence, which they did. I will take it for testing and would like to know what KFC does in these instances. Surely they cannot respond with "oops sorry, our bad. Sorry for any inconvenience".

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8:19 pm EST

KFC mortgage fraud

My father died dec. 2008 & mother died in june 17, 2011 & i am their daughter who took care of both of them! Paid all their bill & they never stated they had a mortgage on the house. Their lawyer put the house in my name Janice Haskins, & stated when my father died everything was paid in full. After my mom's death in 2014 ocwen started claiming they were the owners of the property. My husband & i had to go back & forth to court & deal with massive phone calls, sending in death certificate, EXECUTIVE of ESTATE papers, deeds, s.s. cards, driver licences, pay stubs to verify who we were, insurance verification & any other paperwork that was asked of us & these people are claiming we never sent anything in... they even accused us of insurance fraud by keeping checks from them & we had to get lawyer fasion from surry COUNTY involved. They offered us $3000.00 to move so they can have they house. They even threatened FORECLOSURE multiple times but they never did & finally a judge told them in aug. 22, 2018 that we had 30 days to vacate the property after we were there for 9 years, because ocwen had the right to take our house without cause... they all were UNETHICAL as they mislead us, MISREPRESENTED by showing us no fairness leaving us homeless in BANKRUPTCY & not able to find shelter anywhere..we believe we were SCAMMED as they stole our DECEASED PARENTS home not caring about the struggles of life . We also believe that ocwen along with our lawyer who conned us out of our home need to be stop, & put in jail... reported to the FBI; BBB & all the tv & radio shows, because they are doing a lot of other family in such a way...this is only the beginning they have been reported to the CPFH.& THE BAR ASSOCIATION

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Chris1977
, US
Nov 17, 2018 9:10 pm EST

What's all of this have to do with KFC?

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8:40 pm EST

KFC product

I went to the Kentucky Fried Chicken on Nevada in Colorado Springs and I wanted the chicken tenders a $5 fill ups and they didn't have that so I got number 5 which is a thigh and a drum and it was supposed to come with potatoes and a cookie and a drink. I did not get a thigh and a drum I got two tiny little drums that had two bites of chicken on them and they tasted like leather and I got no cookie and the attitude of the person serving was terrible.

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10:28 am EST

KFC pot pie

We just got 3 pot pies at the KFC in Washington Indiana. We got the $5 fill ups, which come with a cookie. When we got home none of the Pot pies came With the cookies. I did phone the KFC where they came from and they said we could come back and get the cookies, but I inform them that we was already home and I didn't wanna come back and she's like OK you can get them the next time you're here. I asked do you want our name so she's had me to hold on for a few minutes and then she took our name and said we could get them the next time we were there. My real issue, is that one of o with the cookies. I did phone the KFC where they came from and they said we could come back and get the cookies, but I informed them that we was already home when I didn't want to come back and she's like OK you can get them the next time you're here. I asked do you want our name so she's happy to hold on for a few minutes and then she took our name and said we could get them the next time we were there. My real issue, is that one of pot pies, That I just happened to be eating had a bone in it and it was approximately 3/4 of an inch long.The bone was in one of the bikes I took and I actually could feel it in my mouth and was able to get it out of my mouth before I swallowed it and choked. I've attached a picture for your reference.

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Chris1977
, US
Nov 16, 2018 3:55 am EST

Looks like you got a bone to pick with them.

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12:32 pm EST
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KFC completely wrong order

I ordered a $5 fill up, 3 piece tenders and potato wedges and added a side of mac and cheese.. I got a thigh and mashed potatoes. Very disappointed that I got all the way home and opened up something completely different than what I ordered. This is not the first time it has happened either. Hopefully the employees can get it together and solve this issue because its starting to make bad business.

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Chris1977
, US
Nov 10, 2018 9:27 pm EST

Should've checked your order before leaving KFC to make sure it's right.

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6:15 pm EST
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KFC service at this location terrible!, kfc has a problem here!

Please understand I love Kentucky Fried Chicken, but the store near my house has consistently had terrible service. Maybe 1 out of 5 do they ever get your order right, I thought maybe the first couple times it was new people making mistakes but it continues to happen almost every time. This time ordered a big box of chicken got home opened the box and there are only two pieces of fried crust/ no chicken, no biscuit! Again! So this time I go back to talk to Manager who acts like it puts her out to hear my complaint. So I just get my money back and go somewhere else. What a shame a store under your franchise is this bad consistently. I'm thinking maybe I should Make a giant sign and go stand out front to let everyone know how bad this store is! This store address is 8950 ne 23rd street Oklahoma City, OK 73141. Just thought you would want to know if your reputation is being harmed.

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Chris1977
, US
Nov 10, 2018 9:30 pm EST

They'll have you arrested for illegal picketing.

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12:41 pm EST

KFC quality of food

Hi guys and gals from KFC. Please look at the quality chicken I have received from our local store. I would love an explanation as to why the awesome chicken is raw... I would love some feedback. Myself and my family love KFC but if this is the type of quality that we are getting we would much rather eat at a different restaurant/take away.

My email is [protected]@gmail.com

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Chris1977
, US
Nov 10, 2018 9:33 pm EST

Not everybody can cook like the colonel.

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3:06 pm EST

KFC bad service

I went through our drive through today to get 2 $5 boxes. The gentleman taking my order was hard to understand and was not friendly at all. He not once said Thank you nor offered me my receipt. I had to ask for my receipt. He had to tear it off of a LONG list of receipts and seemed annoyed that I asked for it. I ordered a Pepsi with light ice. Once home I realized that he gave me a Pepsi that was 3/4 full of ice and not much Pepsi. I know people have bad days - I do too, but when you work in sales you HAVE to be friendly to the customer.

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Chris1977
, US
Nov 10, 2018 9:35 pm EST

Personally the customers should be nice to the employees too.

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2:53 pm EST
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KFC training of newly hired kfc worker

KFC hired my brother in law immediately when he applied. The first day; issued new uniform, then got trained viewing the computer video. The next day he was told to go to another KFC branch (Mira Mesa) for the next 3 days to get trained as cook/ maintenanceman. The manager at Mira Mesa, San Diego and the crew did not know he is coming. The manager did not welcome the new crew member. The cook does not speak any english (asking for interpreter), so she was not able to help the new employee. He was taught just to mix the chicken with the breading. Very minimum and ineffective training due to communication problem. The next day, the cook speaks a little bit english and he learned a little more than the first day. When my brother in law asked the manager if he's still coming tomorrow to work (3rd day). Manager replied, it's up to you because the cook tomorrow does not speak any english so youll not learn much. My brother in law reported to the hiring manager and he quit. Poor training and no teamwork as far as working happy together. The crew members are not happy, no plan how to train and get better, managers seems like not fully qualified and know how to run a business. I like eating KFC but I did not know how poor the management of crew members, supervisors and managers. All your employees should be speaking English so everyone can understand, promote teamwork and happy crew. I just hope you correct this issues. Thank you.

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5:23 pm EDT
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KFC did not receive my meal I purchased at your business in louisville, ms.

After waiting for 25 minutes I told employee that I was still waiting for my meal. All he did was say he was sorry. No attempt was made to check on my meal. I had to leave and was going to check at register to see about refund but no one was there. I think they were cleaning, it was 12:25pm at the time I had to leave. Called manager, he was no help

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2:01 pm EDT
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KFC family feast meal 10 piece

We order food to be delivered. After waitinf for a long time, the chicken smelled and tasted like parraffin or petrol after delivery, my family including me was not enjoying it at all it had an aftertaste, but we were hungry, its not the 1st time this happens. This can lead to illnesses.
Also no salt, was in the bag delivered
The shop also did not had coke in stock,
No slider burgers for side meal, this was dissapointing.

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9:42 am EDT

KFC product and service

Hi kfc in phoenix durban is terrible.bad service and pathetic looking products.seems like i eat stuff from the day before and like no pride is being taken to evan make it look good.i hav been complaining for a long time yet always nothing has been done.all u get is a sorry and a call and thats it.no change at all.you guys should just close down if u have no iterest in improving

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12:11 am EDT

KFC service

Ordered food at KFC HERCULES and what happend. Get to collection Counter Oh sorry we on't have coke. Ok give me Fanta. Please make sure my burgers have extra sauce as requested. Oh sorry only on sauce was requested. Then I get my food. But as they hand it to me the bag tears and food fall to the ground. in between the car and the wall so now I can't get to it. Move my car forward and go and pickup the food. Get home Oh what do I get. I get a kiddies burger with no chips instead of a chicken lunchbox. I phone the store and tell them I am irritated and the manager tells me yes they said they will remake your food. I say that is not my problem I chose not to wait another 20 min for new food. But the gave me n kiddie burger instead of a chicken Lunchbox and I demand the deliver the correct meal. And said they have 10 min as I am a 5 min walk fir the store. 20 min go past still no food . My daughter is hungry and she is not even allowed to eat the burger. I phone again Oh the food is on it's way. I say ok 5 min then I drive down but then you must have police there as I will make [censored]. %min o past . no food. I get into my car phone them say I'm on my way get the police. Get there as I get there I get a call we are here to deliver I say I told them I'm on my way to the store and I'm here. Get out and ask for my food and the staff thinks it is a big joke. and I say I want my food but still the stand and joke around. I climb over the counter to go and get my food then they run away. I say give me my food and I walk to the door to exit the sales area and on of the staff get pushy I walk out and demand my food and still they [censored] around I eventually get my food 45 min after I phoned the the first time do you call this service. I have all calls recorded and video footage available to anyone who cares. I will take this to face book if I don't get a response form Kentucky/KFC

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10:41 pm EDT

KFC customer service

Went thru drive, made my order of.3.piece chicken strips no ice pepsi.got.up to window Mindy handed me.my drink first it had ice, she closed the window so i beeped my horn so she could know i needed her attention
So gave Mindy back soda with ice
Inreturn i recived drink full of foam that once settled my pepsi cup was half empty. I got my meal drove off .looking to eat in my car .comes to find out i have no spoon, napkin didnt even get a recipt.so how was i going to eat my mash pototes? And wasnt ask if i wanted dipping sauce for my chicken strips.customer service 😖

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7:23 pm EDT

KFC tuesdays special offer

I am absolutely at a loss how kfc at addiscome, Croydon was unable due to a lack of chicken pieces able to do the Tuesday offer 9 pieces of chicken for £5.99 but happily offered to fill any other format of order ie bargain bucket, family feast etc..
I assumed that the chicken was the same for all products sold by your restaurants and therefore I cannot comprehend why unable to fill my order of 2 Tuesday chicken special offers ..
Your staff member was unable to do this and when I asked why he said had not got any Tuesday offer chicken available.. Does this mean its not same quality of chicken ..
I find it extremely disappointing to be honest with you and I have never heard of this situation in any other type of restaurant ever..
He was extremely unhelpful and rather dismissive in his demeanour towards me..
I decided to go to another KFC at purley Croydon who were also at a loss as to why I was informed unable to fill my order as they use same chicken in all of their orders..
Therefore I have no option but to complain about the matter and I request for a reasonable answer and full proof of this forthwith..

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1:56 pm EDT

KFC london ky store

Customer service might me the worse I've ever had. Gentleman at the drive thru window drops receipt out doesn't offer to print another or even say sorry. After push handing me my food in me thinking him he shuts window not even a your welcome. I eat him multiple times a week for lunch while wife gets it often for dinner. I'm sorry say I want be back.

Sincerely old customer

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9:39 am EDT

KFC product

There a KFC that is located just close to my house, it is quite useless to have this KFC here because their food is bad. Poor quality and don't even taste like KFC. it might be meat I buy, it's always burnt and dry. The wings are not zinger wings that I know of. They give us wings that are so dry and with no taste, I basically felt like I'm eating hard sticks. The krusher is also something else, if it's not weak then it's too small. This is a constant service we get in this KFC. Now if I want to get KFC I must go somewhere else while there's a KFC at my door step. They are useless.

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8:51 am EDT

KFC delivered but not received

Okay. My complaint lays with the KFC at Westgate mall and the one outside Liberty Promenade. I am sick and tired of placing an order and then before my items are even on the tray, the staff have cleared my number from the board. This tells your system that my order was prepped and handed to me within 5 minutes when in reality, I received it after 30 minutes of waiting. I was willing to let it slide the first time. But it has happened on more than one occasion now and this is ridiculous! Retrain your staff or get new ones!

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8:31 am EDT
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KFC poor service and negligence

I visited KFC N1 City Cape Town on Thursday 25th October. I was seated on the outside benches with my colleagues as it was hot on the day. Within min I was on the ground, the bench literally broke and I fell on my back but haven't been to the doctor as I'm only feeling the pain currently. I called the manager on duty and she told me she wasn't aware of the broken bench which I found very negligent as the manager on duty not to be aware of what is happening within the shift. I found her comments uncomfortable and racial but I let it go. She was supposed to have checked up on me the next day and she never, she only contacted me on Saturday telling me that their phones were not working. I told her that was very lame and the problem wasn't mine. I feel very offended, direspected and I was undermined. Please advise in this regard

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8:09 pm EDT
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KFC hygiene and service

Myself and my family visited your Resturant today in Orlando Florida on international drive and I have to say it is the worst one we have ever eaten in we had standard meals which tock up to 15 minutes to be served I watched the girl serving each meal individually and just left sitting on the side to get cold the floors were dirty the toilets were unusable as they had soiled toilets which was spilling out over the floor. When we finally got all our meals the chicken was extremely over cooked and dry and the staff was terrible
We are from the uk and would never of expected to receive such poor service and visit such a poor dirty establishment like this we are looking to take this to trading standards

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KFC Customer Reviews Overview

KFC, also known as Kentucky Fried Chicken, is a popular fast-food chain that specializes in fried chicken. The restaurant has received a significant number of reviews from customers, and the majority of them are positive.

One of the most significant positive points of KFC is the taste of their fried chicken. Customers have praised the restaurant for its delicious and crispy chicken, which is seasoned with a unique blend of herbs and spices. The restaurant also offers a variety of sides, including mashed potatoes, coleslaw, and biscuits, which have also received positive reviews.

Another positive point of KFC is its affordability. Customers have noted that the restaurant offers a good value for the price, with many menu items being reasonably priced. The restaurant also frequently offers deals and promotions, which customers appreciate.

KFC's customer service has also received positive reviews. Customers have noted that the staff is friendly and helpful, and that orders are typically prepared quickly and accurately. The restaurant's cleanliness and hygiene have also been praised by customers.

Overall, KFC has received mostly positive reviews from customers. The restaurant's delicious fried chicken, affordability, and excellent customer service are among its most significant strengths.

KFC In-depth Review

Menu Variety:

KFC offers a wide range of chicken options to cater to different preferences. From classic fried chicken to grilled and spicy options, there is something for everyone. Additionally, they also provide vegetarian and vegan alternatives, ensuring that all customers can enjoy a meal at KFC. The menu also includes a variety of side dishes and desserts to complement the main course.

Food Quality:

KFC prides itself on the freshness of its ingredients. The chicken is always cooked to perfection, with a delicious taste and flavor that keeps customers coming back for more. The quality of the side dishes, such as mashed potatoes and coleslaw, is also commendable, adding to the overall dining experience.

Service Efficiency:

KFC is known for its speedy service, ensuring that customers get their orders in a timely manner. The staff is trained to handle orders accurately, minimizing any mistakes or mix-ups. Moreover, the friendly and welcoming attitude of the staff adds to the positive experience at KFC.

Cleanliness and Hygiene:

The dining area at KFC is always kept clean and tidy, providing a pleasant environment for customers to enjoy their meals. The food preparation practices follow strict sanitary guidelines, ensuring the safety and hygiene of the food. The restrooms are well-maintained, reflecting the commitment to cleanliness.

Pricing and Value for Money:

KFC offers affordable menu items, making it accessible to a wide range of customers. The portion sizes are generous, providing value for money. Additionally, KFC frequently offers special offers and promotions, allowing customers to enjoy their favorite meals at discounted prices.

Accessibility:

KFC has numerous locations, making it convenient for customers to find a nearby restaurant. They also provide drive-thru and delivery options, ensuring that customers can enjoy their favorite KFC meals from the comfort of their homes. Furthermore, KFC accommodates individuals with disabilities, ensuring that everyone can have a seamless dining experience.

Customer Experience:

The overall satisfaction of customers at KFC is high. While there may be occasional waiting times during peak hours, the efficient service and delicious food make up for it. In the rare event of any complaints or issues, KFC handles them promptly and strives to resolve them to the customer's satisfaction.

Environmental Responsibility:

KFC is committed to sustainable sourcing of ingredients, ensuring that they are obtained responsibly and ethically. They also prioritize recycling and waste management practices, minimizing their environmental impact. Efforts to reduce their carbon footprint are evident in their operations, making KFC a responsible choice for environmentally conscious customers.

Online Presence:

KFC has a user-friendly website that provides all the necessary information about their menu, locations, and promotions. They also have a mobile app available for convenient ordering and tracking of deliveries. Online ordering and delivery options make it easy for customers to enjoy KFC's delicious food at their convenience.

Community Involvement:

KFC actively engages with the local community through sponsorships and partnerships with local organizations. They also contribute to charitable causes, supporting initiatives that make a positive impact. KFC's involvement in the community showcases their commitment to giving back and being a responsible corporate citizen.

How to file a complaint about KFC?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with KFC. Make it specific and clear, such as "Incorrect Order at KFC Downtown Branch" or "Poor Customer Service at KFC on Main Street".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention the location and date of the incident, the nature of the problem (e.g., food quality, hygiene, customer service), and any specific details like order number or employee names if relevant. Describe any communication you've had with KFC staff and the outcome. If you attempted to resolve the issue, include those steps and KFC's response. Explain how this experience has personally affected you, such as causing inconvenience, health issues, or financial loss.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the attachments for your own security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any monetary loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution from KFC, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and to ensure all relevant details have been included. Check for spelling and grammar errors to make your complaint as professional and credible as possible.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any updates or responses to your complaint. You may receive feedback from KFC or from other users who have had similar experiences, which can be helpful in resolving your issue.

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Contact KFC customer service

Phone numbers

+1 (800) 225-5532 +1 (949) 218-4453 More phone numbers

Website

www.kfc.com

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