Menu
KFC Customer Service Phone, Email, Contacts

KFC
reviews & complaints

www.kfc.com
www.kfc.com

Learn how the rating is calculated

1.3 3463 Reviews

KFC Complaints Summary

234 Resolved
3208 Unresolved
Our verdict: If considering services from KFC with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for KFC has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of KFC. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

KFC reviews & complaints 3463

Filter reviews by rating
5
1 review
4
0 review
3
2 reviews
2
1 review
1
17 reviews
Sort by:

Newest KFC reviews & complaints

ComplaintsBoard
J
3:48 pm EDT

KFC food

March 29, 2017 time: 6:55pm, location, 149th street, bronx, ny 10451. I went in to get me a three piece chicken tender and the cashier was very rude. Telling me that I should get the entire meal when I told her that all I wanted was a just the tenders. When I tried to swipe my card through, nothing show up on the screen. Now, I'm looking at this and believe me, nothing registered. She said, yes after she did something on the cash register. Also, she tried to sell the coupon book to another customer. Since when did KFC start selling this. They are rude in this place. Chicken dried or too greasy. People outside begging. Please correct this

Read full review of KFC
Hide full review
ComplaintsBoard
P
1:03 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

KFC not what I ordered was too disgusting to eat

All I wanted was 8 pc chicken - I ordered extra crispy for $15.99
Clerk was confused (I did not want any sides - just chicken) he tried a few times to 'upsell' me - all I wanted was 8 pc extra crispy 'bucket' to go.
...I got charged 19.99 - - ? Got home - with a plastic 13 x 9 black container and lid - - it had about 1/2 inch of red 'gravy' hot sauce on bottom - looked like 'red grease'! - - it was red hot sauce perhaps used on your hot wings - it was all over my 8 pc chicken. I looked at receipt... and for each 2 pc of chicken, I was charge $1.00 extra... so total of $4.00 extra ? for sauce I did not order... it took a long time and line waiting. 3 people running around one at window one at counter - and one female cook. I took survey - and it would not 'process'... I have not been to a KFC for many years - and I doubt if I will 'ever' - - - ever return to this store at 6611 Sawmill, Dublin, OH or any other KFC location for that matter. I tried calling the store 3 times and it rang off the hook - no answer! My ticket no. #3540 for 3/28/17 6:15 p.m. Restaurant #W656084

Read full review of KFC
Hide full review
ComplaintsBoard
L
11:05 am EDT

KFC not having chicken

I have visited the KFC on County Line Road in Ridgeland Ms twice on 3/27 /18 and 3/18 and were told there was no chicken or tenders ready and the wait time was 25 minutes. On both occasions this was around 9:25 or so and of course the store closes at 10:00pm. I never complain to restaurants because things happen and sometimes mistakes are made and corrected so there is no need. This situation however is different because the lobby is closed at 9:00 so there is only the drive through. I feel that if there is no chicken at closing time just close the restaurant. They had me to sit in line both times only to pull up to the window to say there is no chicken and the wait is 25 minutes. On both occasions the restaurant is empty and no more cars in the drive through at 9:30. I love KFC and was highly upset that this has happened twice lately. I work until 8:00 pm and wanted KFC to eat those nights. Is this a common occurrence for KFC and I need to eat at another restaurant or is it just this location that want to close before it closing time. I am very frustrated and wanted management to know of the situation. Thank you for your time.

Melissa Handy
[protected]
[protected]@yahoo.com

Read full review of KFC
Hide full review
ComplaintsBoard
K
3:17 pm EDT

KFC standard of the restaurant

Hi
We have visited the KFC Restaurant in Hedge End Southampton several times and every time including tonight the restaurant has been filthy with waste all over the floor and tables, tonight there was liquid all over the floor from the moment of entering. I fully appreciate it is a fast food establishment but every where you go to eat should at least be clean, we had to use the hand wipes to clean the table before we ate which is wrong. We also witnessed a female staff member empty the rubbish bin, drag the bag through the restaurant leaking liquid, made no effort to clean up after her and then she went straight behind the counter and started serving food, she did not in any way clean her hands or anything before serving food. All the staff had hats on but no hair nets. All the staff were young adults which is not a problem but there did not appear to be any senior person in charge which showed as they were larking around behind the counter, even throwing a bargain bucket box to a customer hitting her in the face. Had we been from the food hygiene agency then I really think they could have closed the place down. This facility is definitely not a good advert for KFC, we have been to the one in Thorn Hill Southampton which is always clean and tidy so why can't the one in Hedge End?

Read full review of KFC
Hide full review
ComplaintsBoard
J
7:49 pm EDT

KFC service

I don't know what kind of people you've got running this restaurant if you can call it a restaurant. not only is it nasty as hell in there but service is terrible you have customers walking out the door because they can't get service. also if your lucky enough to get someone to come to the counter they tell you that they don't have that meal and that they upgrade to a more expensive meal when your standing there pointing at the menu showing them the meal. then they can't even tell the difference between crispy and original. or they will tell you that they don't have it. it was horrible we walked out along with other customers.

Read full review of KFC
Hide full review
ComplaintsBoard
T
2:03 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

KFC very rude manager...

I went to the torrington kfc and omg what a huge mistake that was. Not only was i ignored by the gut that was taking orders but when someone else walked in that he knew he went right to attend to them and yet i had to wait even longer... But once someone did wait on me the manager there was very rude and starting making a scene yelling at me saying that i had to wait my turn.. But i dont need to go to a place where i pay there paychecks and be treated the way i was today. Aftet the visit i had today i will NOT ever go back to kfc period. This rude manager is ruining your name and making people not want to eat at your establishment so i want something to be done and fix the problem

Read full review of KFC
Hide full review
ComplaintsBoard
M
6:45 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

KFC the manager and co-manager

The manager that work there is tereasa and her daughter shareka they having been making inappropriate comment to my boyfriend when I have been around and her daughter that also work there has been texting my boyfriend after hours and I find that inappropriate. Tereasa also comes to work smelling like alcohol she and her daughter is very rude when I come in and I don't feel comfortable going into kfc while they are working there. And she also uses profanity to her employees and she is so disrespectful to her employees as well and something needs to be done about it..

Read full review of KFC
View 0 more photos
Hide full review
ComplaintsBoard
M
10:47 pm EDT

KFC biscuit

Date of incident: 3/19/17

I specifically asked for 2 fresh biscuits and I received very tough biscuits. I ordered crispy chicken and it was very dry. It seemed like this was left over chicken from a few nights ago especially when we requested it and they agreed. Nothing was fresh and hot from the kitchen. It was a very disappointing experience. We also paid cash and they did not hand us a receipt. Upon leaving, we did confirm the order but we couldn't confirm how fresh it was until we got home. By the time we got home and opened our food to eat, it was already close to midnight and the store closes at midnight.

Read full review of KFC
Hide full review
ComplaintsBoard
S
8:22 pm EDT

KFC famous bowls

They said rhey where out of almost every and i ask for just a $5 dollar box famous bowl and they said the didn't have the stuff to make it so i got a large mashed potatoes small corn and 2 chicken strips to make it and got charge more just to make it and the boy who took my order kept laughing that i did it that way and told him if yall didn't have the popcorn chicken the manger always cuts 2 or 1 chicken strip to.make it i never had a problem but the little boy said i dont care and launched about it and told me have a blessed day. So i payed 10 dollars to make it myself when i could have got 2 $5 famous bowls

Read full review of KFC
Hide full review
ComplaintsBoard
C
10:01 pm EDT

KFC waiting time

At KFC On nut I ordered my meal and waited about 10 minutes for them to finally tell me they were out of burgers. They said it would be 30 minutes further to wait! Why couldn't they tell me this when I ordered? Really bad service. I worked in KFC myself and zinger burgers take a maximum of 10 minutes to cook. There was no burger option offered as an exchange. Also, the staff could not speak English well. A customer had to help me converse!

Read full review of KFC
Hide full review
ComplaintsBoard
D
7:04 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

KFC my order was wrong/ restaurant#d212090

I ordered a twenty piece meal with grilled chicken and mashed potatoes and gravy with corn..I got coleslaw instead of corn and two pieces of original chicken and the rest was extra crispy that was not fresh..I never order extra crispy because I don't like it..I ride the bus so I didn't realize this until I got home and I have tried and tried to call but all lines I try are not in working order...my receipt number is3009&the date 03/15/17&the time was 8:16 pm..Daniel [protected]@6500 w.Charleston#230 las Vegas Nv 89146

Read full review of KFC
Hide full review
ComplaintsBoard
P
1:05 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

KFC 12 piece bucket

I went to KFC in Eufaula to get a 12pc bucket of chicken and some sides that cum with it and my breasts was so dry and my biscuits was so dam hard and i was so dissatisfied with my order my chickens wasn't right they gave me the wrong sides and after i call them they told me sorry we close and hang up in my face much as i go there to get chicken i love KFC CHICKEN . Poor customers services there .

Read full review of KFC
Hide full review
ComplaintsBoard
S
8:11 pm EDT

KFC quality of food received

On 3/13/17 @ 4:27 PM from the #E720372 KFC located at 8036 Pacific Ave, Tacoma, Wash Phone #[protected] I purchased 2 "Fill up Box" chicken strip meals & 1 childes popcorn chicken meal with a side of macaroni & cheese. I have never in my life tasted such nasty food. The chicken strips were thin, like they had been rolled out with a rolling pin & tasted awful. The biscuit's were like hockey pucks. The food was so bad we fed it to the dog. We lost our appetites but decided to try the mashed potatoes. So awful we tried to give them to the dog who refused to eat them. Talked to Melissa the store manager who was very sweet & offered to replace the meals but that is not enough. Cooperate needs to know about the nasty food served at one of their restaurants. If you can't get good chicken at KFC where can you? I will try the replacement meal but if the same thing happens I am done with KFC. I do not believe this is the stores fault as much as it is KFC changing the way chicken strips are now made ie--pressed after cooking. Also, the chicken strips were so small they were about the size of 1/2 a potato wedge. Absolutely terrible experience at KFC.

Read full review of KFC
Hide full review
ComplaintsBoard
J
1:44 pm EDT

KFC chicken and biscuits

I got a 12 piece bucket of chicken with sides for my son and grandsons last night. After getting home we found that the chicken (extra crispy) was overdone and dried and the biscuits were almost as hard as a rock. I was extremely disappointed. Below is the information with regard to my take out.

Restaurant #G135006
1170 42nd Avenue, East Moline, IL
Ticket #1309
March 11, 2017 at 4:30 pm

I have KFC as a treat as I do not eat out often and I usually do low carb.

Once again very disappointed and If it would have been just the biscuits I probably would have just let it go, but every piece of the chicken looked and tasted like it had been under the heat lamp or whatever you use for hours.

Read full review of KFC
Hide full review
ComplaintsBoard
P
1:40 pm EDT

KFC kfc popcorn nuggets share for $10

Date of Incident - 3/12/17
Approximately @ 1 pm I visited the KFC near my home resident.
4471 Fm 2181
Corinth, TX 76210
I ordered KFC Popcorn Nuggets Share for $10 and the round container I was given was only half full of chicken. I mentioned this to the Manager on Duty and she told me that they are not required to fill the container to the top and that there is an imaginary line inside the container that they shoot for. Well, if you are going try to sell me a 1/2 container of chicken nuggets, then I should only be charged $5.00 I come to this KFC location on a regular basis at least twice a week and order this same item. I have never ran across this issue before. I would say 90% of my orders the container is filled to the top with chicken nuggets and if they fall a little short they usually make the correction. This Manager on Duty made no attempt to rectify the issue and basically blew me off. I basically told the counter agent I wanted a refund which I was granted. The grave concern I have is: do I have to go through this mess every time I encounter this issue. It really makes me want to stop supporting this KFC with my hard earned money. Customer service should always come first and an all out effort should be exercised to try to achieve it.
I would like to request a Regional Manager or someone above the Manager pay grade step in and help resolve my complaint.

Read full review of KFC
View 0 more photos
Hide full review
ComplaintsBoard
R
7:50 am EDT

KFC report a crime

First. Once in my life. Then. Contacted jour compagnie earlier in my life. Warnings neglected still here. Now you people can still help. Now nitrition de eggs. Me to. My monney not still back. Chicken. Casei (that probiotc stuff) first. Ask the coolnessen. Scharlie sheen also there leader. I think. Da drogist maybe more. A drugstore in holland. My email. [protected]@live. Nl. Waiting word. Security code. Idealisme1. My other mail. ([protected]@outlook.com. Security code. Objectiefst1) the rest knows them to. Apprixiomately. Solgar aswel. The truth. Use a translater. A supercomputer exists there to. Meaby that thing will notice something never the less in the futere also then for the truth. Fbi already, etc, all that people here are nonsens. I don`t like them.in my sleep last night again (nr. Etc, bullying again. To much numbers already in case of bullying). A kind of doorbell I heard. (this at last: I hardly understand it). Last words. Bullying. Maybe there game. Chicken not. A nap helps. Said your site I saw yust net. My family also. Lyers. Still the first people the want to kill I think. You know to in case of finding the murders.in case of myself also. Somewhere. My life to short I think already. The perpatatos. Etc). The are to stupid. We don`t like stupid people. Rescued them. The first. Hiemstra. Bv. A raper maybe. The other family more. His father had a buthchery. Butchers still not. The people here. Women holles people. The dudes to. Very nerdy. Still. Investegate that. That guy. Very strange. His name. Arnold van `t riet. The son of that butcher then I think. The firts female holle women. A nerd.

The film tremors. I said it once. Injectables. Hollekes here. They. Ordinary peolple. De insanest ever. I told them. May so. Abstractici`s things still. Also. The word nonsens helps a lot. Negatively said. Positively right. That chips. They want to inject that in holle + more female human beings I call them still. More animal kind of people. Black people more, that way.. Discusting that kind. They want to be them. Skincancer pople. Black hair.. Not viable. Life getting more in that way said so a moment. Know where they are. Well. That film tremors. Gute girls. That guys for example. A face mask. A voive translater. That film more. Tom cruise. Jalous of live. Life only once. I want kids. To easy to molest there husbands. A tuning fork. There compass. Einstein the others. Decent well. Me to. Look out for them. Bad people so..
To much money. The want that. Older folks that make them pregnant. Trolls maybe. That film tremors. No chance against hate. They are to hatefull. My name is remko van den berg. My grandfathers uncle. Hielke van den berg I think more. He was a judge. The real one thought he was it. Wasn`t right.in his spare time he did that. At home also. The highest judge also a day also. A criminal court as a medical discpiplinary judge. He past away. 90 years old then. The 80 `s or so there then. I punished people to he said then.. At there homes. He walled up them. Very often I think not. The dutch people term where he worked. That folks also. He worked there. The strongest man a live.,. A tv show. The other translation. Daniel graig in that film. An egg thief not. A gallon of cheap oil. From shell more. Just still I think. Maybe through there taps.in a dessert. Run for your life. [censor] I thought. Don`t drink it. Death then. Here throug there cranes. Otherwise. Nitrate boms. Lucifer more. The beautiful people more likers. He to. Himself not. Doesn`t exist. His reasons are helpfull. A kind of understanding more. I nice story not. A kind of coocook. More a sane person. Me to. I like talking also. Leastining more also. I want to do that more. Ritmesoul my ilness still. Less already. To constipated to. I quitt the eggs. Today not. Other pills. Usa`rs. Dr oz. On tv here to. 3 days. To rich. Life healthier. Biofood more. I know them. Dr houtsmuller here. Dr. Roy martina to. Lives in california. The chicken death not. The octopussy stile. A machien. The coolness again. Stole my life. A bullier they can`t find. Doesn`t exist. Maybe einstein. We need te feed him with our energy of our bodies more. An injectabel. The other way up. Maybe at nighst. Nonsens thinkers. Transcedentale meditation. Reishi yoki. That guy. He created that. That word. Maker.in this tekst. Perpatoator. Dader in dutch. A culprit to. The prit. Brad pitt. That film. 12 monkeys. Not very nice. Locked them up. Still do that. Nerds or so. Noticed it later. Einstein knwe. Hepled a lot. Me to. That pritt stift. Liners here also under this tekst/lines. An invention. A film to. The swampers movie not. I saw it again. Very ugly that girl. Help here to. Shere lorist.in an mental hospital. Wants to be nice. Couldn`t help then. Chicken of cages. That films to. Lord of the wars. Lifes here to. Women holle selve. Very strange people still here. Not nice. Justin long. That films. Not a gay person. He didn`t do that. His name purified through me to. A little bit in case of saying. That hiemstra guy., chicken still. That dutch gay/bi actor. That tv serie. Gtst. Goeden tijden slechte tijden. Network. Rtl 4. A gay person. He is still there. Very long time ago. To. Again. Eats. Waiting then. Maybe to long there. Not nice people that actor. Here name. That actrice there to. Wiet. Weed (an usa tv serie I saw once. (that guy, arnold van `t riet. Friends of that types. Ugly. Spooned as a baby. Dark people to I think. Breast taking mothers feeded him to. His joke.in that serie to. That co thing. He contacted me in my youth, same age apprixiomately. I think he is less smarter than me. Jalous maybe. I don`t know. He said nonsens. Very agressive type. Kitty katten. The coolnes. Hitting me throuh him also. Swampen in dutch means. Striping my skin. There thing they thought. Chickens to. Afraid of slaughteries. Hormones then. We knew to. Everybodie I think as well. Never said that. Against eachother well a lot. Stupid people don`t think self. Know that things by them selves. Otherwise. Can`t rember. The trick to. You may know baby smartness. 6 years old. That way up. Your understandings to. Everybodies so. The mine to. More damage controllnow. Want to damage me. Look out. A fist. I don`t hit them. If the do. That hulk movie. At the end. The green one only in the eays. I hit them very hard. Lobotemy then. To weak. There cells. We have the strongest cells in case of my family more. Our duty more. Look out. I see them a lot. If I know them nerd. If they want to fight. I get angrrier still not. A few seconds thesn wel so. The law then. Cuorrupted people here. My job. Investegate them here in noord holland and friesland also a little bit still.in this country is that. One noise. More noises. Very awfull thing. Haters. There game. Ask tupac. That deceast singer in the usa the. We know him said my uncle. Einstein to. Arrest them. Cheqters. One of his oneliners. Nice to. Einstein. He to. Very smart. Tupac shakur. That film to. That blond guy. A rasta guy in it. (a computer guy. The blond. An murder film. Raped buy a female movie me to. My story. There isnt a women for me. Not smart enough also more. The truth was that. I didn`t knew my face later on my life. 7 years old. If the want. Come and get me.in case of me. Rape I think more. Knew the through. Didn`t tell. A chance of life time for the rest. Medical isseus. Save them. Me to. To rich. Chicken eater. That families for there kids. Sponsered. To agressive I think to. Blackmailer not. Extortionators. Exblieber. He. To afraid of rich people. Ask pablo escobar. That movie. Belgium more (narcus. Film). The truth to. One country is better together with our country again. Etc, bounderies. The lines. Controlles there. Maybe they notice it. The kingpininthatfilm swa. Zz, en egger. Smarter to that this arnold here. Very agressive peopel in this region. Jezus never. 1 procent in your countruy. More food for the. Also. Maybe lesse monney. I drink o lot of water. Maybe more other fluids to. Carbonides. That way. I am in a hurry now. Buy. The translation. Onuseal name. A lyer. Didn`t help. (a sikkes to) sikkes not. Was wiet more. May not so be the case. To mouthfull. That girl. To rich. She can say that in a ratio more. She not. Discusting people. A eunuch lover. To stupid I think for everybody.. They are bullying. I want to forget. My trust is back. Fore everybodies sake. Japanees to. Wan`t to be that. Good luck with your kids,. Nicer faces then. That way is correct. More exist. How is that posible. The black druide. I kind off. As a blond. Very smart then. A mistake. A kind of women they like I thought. Looks like uma thurman I little bit to., I want to buy my stuff. Still they send it. Windows xp back also. My folks not very long I think when I meet them next time. They still want that. Act strange. Leaf them out of it. There nonsens to. Didn`t said anything. Want to run for there lives I think. My father to stupid. Doesn`t stop also. Saw them. Male persons to. Hollekes guys. To jalous. Want to help make them pregnant. Other guys more I thought. More monney. You look different then. Oldest theories. I the cause. That sentence. Life power is the cause of healing power. That kind of things still made me curious. The cause. My thing more I think. I can do bether also in case of that still. Maybe my family later. The rest of the planets time. My range. Sensualism. Everyone has one. Good people meet good peolpe. Don`t though it away. Lapd california has my mails to. They didn`t contact me still. New york police to. Etc.

I want to cure myself. Takes time. Chicken not. Vegetarian. Very rare in case of poutlry also aswell. Eating thus that. The tast of it. Very nice. Fake stuff also. The soybeans way up. Like that to. Chicken soup. Healing powers has it. That to. Nice to. My mother not. A scandell women more I think. Knew something. Act strange. The rest. The planet away more earlier more or so. An example. Very rude. Make them bether. Docter love more I think I am.

By/ (buy this way).

Remko van den berg.

Home country. Netherlands. Wieringerwerf. Amsteldiep 3. 1771hw.

Heineken not. Amstel beer in my street adres. I don`t drink alcohol. A medicin aslo I think stil. Makes you calm. Maruana is better still I think. To expebsive also. Very rare I smoke that. It helps aswel. Better communication to through that thing. A injectable to. A joint commonly or so.

Read full review of KFC
Hide full review
ComplaintsBoard
R
10:06 am EST

KFC kfc 688 e 5th ave, columbus, oh 43201 - charged me $1.50 for georgia gold sauce

[protected]:30am Went to purchase a $5 Fill up Chicken Strip and they charged me $.50 per chicken strip! That is ridiculous amount of money for sauce and they only provide you with 2 thin pickle slices for 3 strips, Really? I am a lower middle class, I can't afford the extra $1.50. That sauce is good but not that good. There are so many other places I can take my business.

Read full review of KFC
Hide full review
ComplaintsBoard
J
8:18 pm EST

KFC i'm complaining about the service at kfc on grand river avenue in detroit michigan address 27026

I was in KFC today (3/9/17). The store was dirty, and the service was terrible! yes, there was a wait and I was very patient until I got to the window and observe that the clerk had a very lazy disposition and nasty attitude. I placed my order that I was told would be 15 minutes wait time on wings it took 30/45 minutes. I was not offered complementary anything for my wait and I was still mistreated. I am a KFC fan! That's why I must complaint two let you know that this should not happen again. I patronize this location due to the convenience it has gone down. So, as much as I love KFC chicken I will inconvenience myself and patronize some other chicken restaurant. #verydissapointed

Read full review of KFC
Hide full review
ComplaintsBoard
G
2:01 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

KFC chicken pot pie

In the past, the chicken pot pie was of good quality and taste. I have eaten it at least a half dozen times. The last two times I have ordered the same thing, I discovered bone particles in my pie. Today, I found half of a wishbone in my pie and the crust was way overcooked. The burnt crust was bad enough but finding a two inch bone is ridiculous. I'm pretty sure the pot pies are premade before they are served at the restaurant. I will never eat there again!

Read full review of KFC
Hide full review
ComplaintsBoard
R
8:57 pm EST

KFC poor service and lack of fish sandwich

I live in Trinidad and tobago. ...I am of the view that the services at kfc outlets in my country is very popr. I went to kfc located at south park mall...I waited 35 mins to be exact, when I finally reach to the cashier I was informed that there were no fish sandwich as there was no bread.. I then ordered a mega meal... then I was informed that there was no spicy chicken. ..I am of the view that if I were informed prior to my waiting 35 mins in line and I knew there were nothing I wanted I would have left and go to another kfc location..I guess that it sounds so simple just to inform customers of the items available so we would have a choice instead of waiting in line to reach the cashier then to find out there is nothing u want on the menu. ...thank u...I know this wouldnt make any difference since I am only 1 customer as compared to the millions out there

Read full review of KFC
Hide full review

KFC Customer Reviews Overview

KFC, also known as Kentucky Fried Chicken, is a popular fast-food chain that specializes in fried chicken. The restaurant has received a significant number of reviews from customers, and the majority of them are positive.

One of the most significant positive points of KFC is the taste of their fried chicken. Customers have praised the restaurant for its delicious and crispy chicken, which is seasoned with a unique blend of herbs and spices. The restaurant also offers a variety of sides, including mashed potatoes, coleslaw, and biscuits, which have also received positive reviews.

Another positive point of KFC is its affordability. Customers have noted that the restaurant offers a good value for the price, with many menu items being reasonably priced. The restaurant also frequently offers deals and promotions, which customers appreciate.

KFC's customer service has also received positive reviews. Customers have noted that the staff is friendly and helpful, and that orders are typically prepared quickly and accurately. The restaurant's cleanliness and hygiene have also been praised by customers.

Overall, KFC has received mostly positive reviews from customers. The restaurant's delicious fried chicken, affordability, and excellent customer service are among its most significant strengths.

KFC In-depth Review

Menu Variety:

KFC offers a wide range of chicken options to cater to different preferences. From classic fried chicken to grilled and spicy options, there is something for everyone. Additionally, they also provide vegetarian and vegan alternatives, ensuring that all customers can enjoy a meal at KFC. The menu also includes a variety of side dishes and desserts to complement the main course.

Food Quality:

KFC prides itself on the freshness of its ingredients. The chicken is always cooked to perfection, with a delicious taste and flavor that keeps customers coming back for more. The quality of the side dishes, such as mashed potatoes and coleslaw, is also commendable, adding to the overall dining experience.

Service Efficiency:

KFC is known for its speedy service, ensuring that customers get their orders in a timely manner. The staff is trained to handle orders accurately, minimizing any mistakes or mix-ups. Moreover, the friendly and welcoming attitude of the staff adds to the positive experience at KFC.

Cleanliness and Hygiene:

The dining area at KFC is always kept clean and tidy, providing a pleasant environment for customers to enjoy their meals. The food preparation practices follow strict sanitary guidelines, ensuring the safety and hygiene of the food. The restrooms are well-maintained, reflecting the commitment to cleanliness.

Pricing and Value for Money:

KFC offers affordable menu items, making it accessible to a wide range of customers. The portion sizes are generous, providing value for money. Additionally, KFC frequently offers special offers and promotions, allowing customers to enjoy their favorite meals at discounted prices.

Accessibility:

KFC has numerous locations, making it convenient for customers to find a nearby restaurant. They also provide drive-thru and delivery options, ensuring that customers can enjoy their favorite KFC meals from the comfort of their homes. Furthermore, KFC accommodates individuals with disabilities, ensuring that everyone can have a seamless dining experience.

Customer Experience:

The overall satisfaction of customers at KFC is high. While there may be occasional waiting times during peak hours, the efficient service and delicious food make up for it. In the rare event of any complaints or issues, KFC handles them promptly and strives to resolve them to the customer's satisfaction.

Environmental Responsibility:

KFC is committed to sustainable sourcing of ingredients, ensuring that they are obtained responsibly and ethically. They also prioritize recycling and waste management practices, minimizing their environmental impact. Efforts to reduce their carbon footprint are evident in their operations, making KFC a responsible choice for environmentally conscious customers.

Online Presence:

KFC has a user-friendly website that provides all the necessary information about their menu, locations, and promotions. They also have a mobile app available for convenient ordering and tracking of deliveries. Online ordering and delivery options make it easy for customers to enjoy KFC's delicious food at their convenience.

Community Involvement:

KFC actively engages with the local community through sponsorships and partnerships with local organizations. They also contribute to charitable causes, supporting initiatives that make a positive impact. KFC's involvement in the community showcases their commitment to giving back and being a responsible corporate citizen.

How to file a complaint about KFC?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with KFC. Make it specific and clear, such as "Incorrect Order at KFC Downtown Branch" or "Poor Customer Service at KFC on Main Street".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention the location and date of the incident, the nature of the problem (e.g., food quality, hygiene, customer service), and any specific details like order number or employee names if relevant. Describe any communication you've had with KFC staff and the outcome. If you attempted to resolve the issue, include those steps and KFC's response. Explain how this experience has personally affected you, such as causing inconvenience, health issues, or financial loss.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the attachments for your own security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any monetary loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution from KFC, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and to ensure all relevant details have been included. Check for spelling and grammar errors to make your complaint as professional and credible as possible.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any updates or responses to your complaint. You may receive feedback from KFC or from other users who have had similar experiences, which can be helpful in resolving your issue.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact KFC customer service

Phone numbers

+1 (800) 225-5532 +1 (949) 218-4453 More phone numbers

Website

www.kfc.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with KFC?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with KFC Customer Service. Initial KFC complaints should be directed to their team directly. You can find contact details for KFC above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about KFC. Discuss the issues you have had with KFC and work with their customer service team to find a resolution.