Menu
KFC Customer Service Phone, Email, Contacts

KFC
reviews & complaints

www.kfc.com
www.kfc.com

Learn how the rating is calculated

1.3 3463 Reviews

KFC Complaints Summary

234 Resolved
3208 Unresolved
Our verdict: If considering services from KFC with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for KFC has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of KFC. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

KFC reviews & complaints 3463

Filter reviews by rating
5
1 review
4
0 review
3
2 reviews
2
1 review
1
17 reviews
Sort by:

Newest KFC reviews & complaints

ComplaintsBoard
M
10:44 am EDT

KFC incorrect order

08/10/18-Went through the drive-thru of the KFC at the 13962 Lee Jackson Hwy, Chantilly, VA location to grab a quick $5 Fill Up Box. I clearly stated potato wedges instead of mashed potatoes with my order. When I finally get back to work & unpack the box there is mashed potatoes in there & no receipt. It wasn't like the place was busy. I was the only car in the drive-thru. That just reiterates why I don't frequent this place.

Read full review of KFC and 1 comment
Hide full review
1 comment
Add a comment
T
T
ToTellTheTruth68
, US
Aug 10, 2018 11:16 am EDT

Look on the bright side- some people have real problems.

ComplaintsBoard
F
10:15 pm EDT

KFC customer service

I went thru the drive thru at restaurant number J625027 in denton, tx around 3 pm and I ordered 2 $5 boxes and 3 of the to go cups paid with a credit card pulled up to window and got my order as we were passing the kids the food we realized we were short 1 of the go cups had to walk all the way around the store and went in the the guy who made my order told me he put all 3 to go cups n the bag and I tols him it wasn't in there and his exact words were "I PROMISE YOU I PUT THEM ALL IN THE BAG" the Hispanic lady at cash register told me "yes he put everything in the bag i saw him" i walked back around the building cuz out of 3 doors only 1 was open. I put everything back in the bag and went back into the store and the guy said "my bad i cud of sworn i put them all in the bag" first of him and his worker tried to make me out as if i was trying to steal from them when in fact i wanted what i paid for. I hurt my leg tripping over high chairs sitting n front of the side door and his choice of sayings is not professional at all.

Read full review of KFC
Hide full review
ComplaintsBoard
I
7:50 pm EDT

KFC food

i and my grand daughter went to the kfc/taco bell on lawyers rd in charlotte in nc.
i ordered a 6 piece golden georgia barbecue chicken strip with 2 sides,
1 mac and cheese, 1 cole slaw and a biscuit. plus an xtra side of mac and cheese and a fruit punch.
the chicken was plain, not what i ordered. they were out of mac and cheese, which was fine. i asked for a cole slaw, green beans and potatoes n gravy.
i got 1 potato n gravy and 1 cole slaw..
and all this wrong cost me $16
im sick and poor.. i cant afford this. i would truly appreciate compensation.
PLEASE. irene smith [protected]@gmail.com [protected]

Read full review of KFC
Hide full review
ComplaintsBoard
S
9:04 pm EDT

KFC big box meal

Bought same meal 3 nights in a row. Big box All Dark with Double Mac-n-Cheese and Fruit punch with No Ice.
Night one I got 3 legs, dbl mac, 2 mash potatoes, 4 biscuits, & Diet Pepsi extra ice. $8.27. Night #2, 5 Thighs, 4 Mac-n-Cheese, 0 Biscuits, Fruit Punch. $9.16.
Night #3, 4 Breasts, 3 Legs, 4 biscuits, Mash w/gravy, Slaw I AM ALLERGIC TO THE COLE SLAW IT'S NOT FUNNY & Orange Drink. $9.16.
They were very polite, but on the second night the girl at the window was complaining that she was tired of working the damn window and someone needed.
The third night the guy laughed about giving me the wrong food when I called to see if I could get it exchanged and when I stated I was allergic to the slaw all I got was laughing and "that sucks". Nice thing is I am a Paramedic and my calls are recorded so I have it to send to the proper people that KFC finds feeding people people foods they are allergic to FUNNY!
Ticket # 2849
Ticket # 3410
Ticket # ? the girl that was fed up with the window never gave me a ticket.

On the two that were drive through I see I was charged for Dine In
And the one I came in and ordered I was served as Drive Through.

Read full review of KFC
Hide full review
ComplaintsBoard
T
4:43 pm EDT

KFC product and service

I went to KFC on freedom dr and ordered a famous bowl fill up with no corn and a fruit punch. I came back to the house my meal has corn in it also with no mash potatoes. I went back to fix order and employees were rude and non empathetic. Came back to the house and what do you know, my fruit punch is watered down. I was very upset and didnt have the energy to go back THE 2ND TIME.

Read full review of KFC
Hide full review
ComplaintsBoard
M
8:59 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

KFC free go cup

Went to KFC in Newcastle Ok. Had done survey and had coupon code for
Free Go Cup. I order my drink and Free Go Cup and a GG Chicken Little.
She handed me to drink cups. I said I only ordered one drink and she said
you don't want your free go cup. I explained it was a snack cup not a drink.
She said NO its a free drink. I explained why would you get a free drink when
you purchase a drink? She needs to learn what a free go cup is when that
is what you get for doing a survey. Also my chicken little sandwich which I
ordered without mayo. Had Mayo. This was a togo order so I didn't take
back. Very Disappointed in this visit.
Cashier Linda
Store #G135472

Thank You for your time.
Susan Smith
[protected]@gmail.com

Read full review of KFC
Hide full review
ComplaintsBoard
A
8:31 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

KFC there their hot wings chicken wings and their attitude

We went to the KFC here in Lancaster California 93535 we always go there and from the beginning they've always been really nice I never had wanted to complain but today I went to buy a 12 piece hot wings and I get home I serve them and my kids are eating them and then my kids left me six and there I open them up e they're not cooked enough they're still red and bloody and they look old they weren't even fried like crunchy I'm so very disappointed that I will never ever eat there again I'm so grossed out

Read full review of KFC
View 0 more photos
Hide full review
ComplaintsBoard
M
4:10 pm EDT

KFC hair in our food

We visited the KFC in Sandy Oregon on 07/27/18 at 12:43 PM. Our receipt number is E080040 2 131 2386. I submitted a complaint via the survey code # E0800400727182386. We have not received any communication from KFC regarding the complaint.

My wife purchased the Fill Up Meal and brought it home. We found hair in the 2 pieces that we bit into and in 3 of the other 6 we tore open. We tossed the entire meal away. I have never been so thoroughly disgusted with a meal in my life. It's not the first time we have had a hair in a fast food meal and it will not likely be the last. But 5 hairs in 5 pieces of chicken. That is totally unacceptable. When we tried to contact the Sandy OR KFC through the phone number on your website we found that both the local and 800 number were no longer in service.

Then to have our complaint ignored is absurd. Surely you care about your customer base, don't you?

Read full review of KFC
Hide full review
ComplaintsBoard
J
9:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

KFC buffet

All you can eat buffet. I order the all you can eat buffet for my wife and i. I pay for the buffet and grab a plate the time is seven twenty and the buffet closes at eight. At eight. As im making my plate they are tarring down the buffet and removing food from the buffet . This is not the firat time I've been to this kfc. I came here at en to eight one time and asked if it was too late to order the buffet they said the buffet cannot close as long as people where still eating. So why are they removing food as im making a plate . So what am i paying for exactly. I think the buffet should stay fully stocked untill closing time for the buffet .there is a sighn that says if were out of what you want just ask. My wife asked for gravy and they said tje buffet closes in twenty min. Ya twenty min so where is the gravy for my mashed potatoes.

Read full review of KFC
Hide full review
ComplaintsBoard
R
2:34 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

KFC service

Afternoon,

I visited the KFC nest my home today. From my last visit there was was a survey I completed for a to go cup just purchasing any size drink. That is exactly what I did and the cashier by the name of Ana was the rudest person ever. She snatched my receipt with the code and I order a small drink and charge me for a medium. I paid her a she attempted to hand me my cup uncovered and not bagged. Through this she continued to mumble to another person making comments in Spanish. I asked for sauce and she was bothered then I ask for a bbq for the popcorn chicken again mumbled and closed her drive thru window. The saddest thing is that the other person that was Giggling I believe was a sup or manager due to her shirt being blue not like the cashier. This is why I would not complain to the store directly. Customers make establishments by frequenting them. No customers = no money if I am correct. Although KFC. Has been around since I can remember service like this tarnished the reputation in my opinion. The code I submitted for my cup was 21089 her info is on my receipt reads her name today's date and time of 11:53 am. Restaurant is C00001 ticket 1523 in Mission hills, ca. I will not be returning to your establishment after my experience.

Read full review of KFC and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
M
M
MimiSusan
, US
Aug 07, 2018 9:00 am EDT
Verified customer This comment was posted by a verified customer. Learn more

My girl didn't even know what a Go Cup was. I tried to explain. No go. Got a free drink

ComplaintsBoard
S
9:23 am EDT

KFC service

The service is very poor. I waited an hour and a half in the drive thru. There was an excessive amount of car waiting. I order and still had to wait another 30 mins. I know I have a choice of either waiting or leaving. I wanted to give them a chance. Please send someone to help improve the store. It is fairly new and the service is AWFUL. Thank you for your time!

Read full review of KFC
Hide full review
ComplaintsBoard
G
5:45 am EDT

KFC bottle fill up box was supposed to get to breast and one wing only received one breast wanted coleslaw got mashed potatoes and gravy

I was at Kentucky Fried Chicken between 2 and 4 did not receive what I was supposed to receive was very disappointed had to eat what I had because I was on lunch break I consider this poor service I've been going to Kentucky Fried Chicken for quite a while and never had such poor results thank you for listening to my complaint you're employees should be better prepared for cha.ging menus items just a suggestion

Read full review of KFC
Hide full review
ComplaintsBoard
F
9:02 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

KFC no service, unattended counter

Today, my wife and I visited the Copperas Cove, TX store. While several employees in the store we're in loud personal conversations, the counter was unmanned. We we're aknowledged by a distant employee who disappeared. We waited 10 minutes, still no service. Great, we left with intentions of never returning. KFC needs to be careful, once word gets out, oh well!

Read full review of KFC
Hide full review
ComplaintsBoard
S
12:51 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

KFC kfc tuesday special 12 wings with chips

I have been to kfc 3 times since this special have been on air and not once could I get it, cashier always says they dont sell it the tuesdays I am there? The advert should then spesify that its only some tuesdays? A special is a special and should be available as advertised, or not advertised at all! the last time was 31 aug 2018, and yet again not avalable.

Read full review of KFC
Update by Samorayer
Aug 03, 2018 3:56 am EDT

Good day

Do me a favour and read the corrections I've made after the first post, where I say 31st of July 2018. Not once did I mention that they are out of stock for that day, and mind you I went in the morning at 11h00 and another time 17h00, I said they don't sell it the 3 Tuesdays I requested the special. I am aware of the terms and conditions, but thank you for refreshing my memory - it still baffles because its one thing to run out of stock, and another to not sell it at all. I don't thing I am unreasonable?

Hide full review
ComplaintsBoard
K
8:49 pm EDT

KFC missing food.. lack of choices

On july 31st, 2018... We placed a order to go...8 piece bucket.. Wanted potato wedges... But oh no.. Mashed and cole slaw only.. Who the hell wants mashed.. Especially in the middle of summer...? Now lets get to the chicken.. We received 4 chicken wings... Which consisted of... Bone and and the crispy coating...2 drum sticks...2 thighs.. I feel that we were totally ripped off... And this was'nt the first time we have been ripped off... The 2 other times consisted of...4 missing cookies... And no gravy for the mashed potatos that we had to get... Done with kfc... Thanks for not caring about the customer. I feel there should be some sort of compensation...

Read full review of KFC
Hide full review
ComplaintsBoard
R
4:13 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

KFC items missing

We picked up a family meal
For six. There was no gravy and the bicuits were very hard.
I called the manager. She told me I could pick the gravy up !
While I pick the gravy up our food will get cold !
We spent about $35 for a ruined dinner.
Mashed potatoes without gravy is not what I call a great dinner plus hard biscuits !
Why would I spend that much money and have no gravy and hard biscuits ?

Read full review of KFC
View 0 more photos
Hide full review
ComplaintsBoard
C
1:23 pm EDT

KFC kfc chicken legs from krakow, poland.

Last week I was in poland for a 1 week holiday from the 14th july till the 21st july. While we were shopping at galleria kazimierz in krakow, on monday 16th july (after 6pm) my 2 daughters phoebe grech & peyton grech (aged 10yrs and 12yrs) were hungry so I bought them 3pcs each of chicken legs from kfc.
3 days after on thursday 19th july late evening, both of them was admitted to zeromski hospital in krakow with high fever and abdomen pain. Several tests were taken and the results was that they had campylobacter jejuni... Food poison caused from chicken. My eldest daughter was weaker the her sister because she had ate all her 3 pcs of chicken and she needed to be operated as well cause the bacteria has inflammated her appendix :- (we lost our flight on saturday 21st as the girls were till in hospital for treatment and very weak. My husband and I ended up sleeping at hospital with the luggages as were were then without accomodation (homeless) as our apartment was booked till saturday 21st. The girls were out of hospital on wednesday 25th july afternoon and fortunately we found a hotel until our flight back to malta. It wasn't east to find an acomodation and a flight back as it was peak season. I have all the documents from hospital and even the sanity report. Your chicken has riuned our 1st family holiday as it was my daughters first time abroad and they were really looking forward. We ended up staying 2weeks in krakow instead of 1week and most of it we were in hospital or recovering in the hotel. We flew back to malta last saturday 28th july and the girls are still weak to ejoy their summer holidays or even swim this summer. My eldest daughter will have a big mark on her tummy for the rest of her life. I would like a compensation for all this cause it's not fair. Kfc should be responsible for his food espacially when it comes from chicken.in krakow there are so many kfc's and I really hope no other patients were sick like my daughters. It's really scary cause it could have been fatal! You should take your responsability regarding this issue. I'm sorry to say but I would never trust your chicken again... It was a real nightmare have 2 kids dead sick in 2 different wards and far away from you home country. Attached you will find some photos of the hospital documents that show that both girls had camplobacter after eating kfc chicken. Wiating for your reply.
Regards
Charmaine grech
Mobile no : [protected]
From the country of malta, europe.

Read full review of KFC
View 0 more photos
Hide full review
ComplaintsBoard
J
2:58 pm EDT

KFC lack of butter, jelly, or honey

We have 2 KFC's available to us. One in Greensboro, NC and one in High Point, NC. I have yet to go in and ask for butter and jelly for my biscuit and received both. They are always out of one of the other. Today, they had jelly (surprise) but no butter. Isn't there anything corporate can do to "encourage" proper ordering of biscuit supplies ?
I like to eat my biscuit last with butter and jelly to act as a dessert. I ALWAYS know they will be out of one or the other and most of the time it is jelly.
In addition, I found a hair, not a feather, in one of my 4 wings. I ended throwing that wing away and didn't ask for another wing.
The store in High Point rarely cleans their tables off. One must set at a dirty table if eat-in is preferred.
Ir seems to me that these restaurants need help.

Read full review of KFC
Hide full review
ComplaintsBoard
P
6:28 am EDT

KFC pay check

If I do not receive my pay check this will become a law suit Christin, Rohan .i have serval witness for all of the abuse that comes out of Kfc and in mr Rohan market including past employee are willing to right statement .i took physical abuse mental abuse begging pregnant .i will contact support everyday and you have 2 days to have my paycheck Wednesday morning I will be in the court house

Read full review of KFC
Hide full review
ComplaintsBoard
M
9:17 pm EDT

KFC service

I went in at 8:45 on Friday, July 27, 2018 to order a family meal. The cashier named Macy stated the restaurant was closing at 9 pm and couldn't serve any more chicken. I told her the sign said the dining room was open until 10p and the drive thru until 11p. She still advised couldn't sell anything but tenders that were already made. Jasmine the manager came over and was also rude when I asked why I received a small container of gravy after paying for a large. So now I drove 30 minutes to get food for my family and have 10 tenders and a small gravy to try to feed 2 adults and three teenagers. Will not go back to Cadiz KFC. Word of mouth can make or break a business. Might want to get those two under control.

Read full review of KFC
Hide full review

KFC Customer Reviews Overview

KFC, also known as Kentucky Fried Chicken, is a popular fast-food chain that specializes in fried chicken. The restaurant has received a significant number of reviews from customers, and the majority of them are positive.

One of the most significant positive points of KFC is the taste of their fried chicken. Customers have praised the restaurant for its delicious and crispy chicken, which is seasoned with a unique blend of herbs and spices. The restaurant also offers a variety of sides, including mashed potatoes, coleslaw, and biscuits, which have also received positive reviews.

Another positive point of KFC is its affordability. Customers have noted that the restaurant offers a good value for the price, with many menu items being reasonably priced. The restaurant also frequently offers deals and promotions, which customers appreciate.

KFC's customer service has also received positive reviews. Customers have noted that the staff is friendly and helpful, and that orders are typically prepared quickly and accurately. The restaurant's cleanliness and hygiene have also been praised by customers.

Overall, KFC has received mostly positive reviews from customers. The restaurant's delicious fried chicken, affordability, and excellent customer service are among its most significant strengths.

KFC In-depth Review

Menu Variety:

KFC offers a wide range of chicken options to cater to different preferences. From classic fried chicken to grilled and spicy options, there is something for everyone. Additionally, they also provide vegetarian and vegan alternatives, ensuring that all customers can enjoy a meal at KFC. The menu also includes a variety of side dishes and desserts to complement the main course.

Food Quality:

KFC prides itself on the freshness of its ingredients. The chicken is always cooked to perfection, with a delicious taste and flavor that keeps customers coming back for more. The quality of the side dishes, such as mashed potatoes and coleslaw, is also commendable, adding to the overall dining experience.

Service Efficiency:

KFC is known for its speedy service, ensuring that customers get their orders in a timely manner. The staff is trained to handle orders accurately, minimizing any mistakes or mix-ups. Moreover, the friendly and welcoming attitude of the staff adds to the positive experience at KFC.

Cleanliness and Hygiene:

The dining area at KFC is always kept clean and tidy, providing a pleasant environment for customers to enjoy their meals. The food preparation practices follow strict sanitary guidelines, ensuring the safety and hygiene of the food. The restrooms are well-maintained, reflecting the commitment to cleanliness.

Pricing and Value for Money:

KFC offers affordable menu items, making it accessible to a wide range of customers. The portion sizes are generous, providing value for money. Additionally, KFC frequently offers special offers and promotions, allowing customers to enjoy their favorite meals at discounted prices.

Accessibility:

KFC has numerous locations, making it convenient for customers to find a nearby restaurant. They also provide drive-thru and delivery options, ensuring that customers can enjoy their favorite KFC meals from the comfort of their homes. Furthermore, KFC accommodates individuals with disabilities, ensuring that everyone can have a seamless dining experience.

Customer Experience:

The overall satisfaction of customers at KFC is high. While there may be occasional waiting times during peak hours, the efficient service and delicious food make up for it. In the rare event of any complaints or issues, KFC handles them promptly and strives to resolve them to the customer's satisfaction.

Environmental Responsibility:

KFC is committed to sustainable sourcing of ingredients, ensuring that they are obtained responsibly and ethically. They also prioritize recycling and waste management practices, minimizing their environmental impact. Efforts to reduce their carbon footprint are evident in their operations, making KFC a responsible choice for environmentally conscious customers.

Online Presence:

KFC has a user-friendly website that provides all the necessary information about their menu, locations, and promotions. They also have a mobile app available for convenient ordering and tracking of deliveries. Online ordering and delivery options make it easy for customers to enjoy KFC's delicious food at their convenience.

Community Involvement:

KFC actively engages with the local community through sponsorships and partnerships with local organizations. They also contribute to charitable causes, supporting initiatives that make a positive impact. KFC's involvement in the community showcases their commitment to giving back and being a responsible corporate citizen.

How to file a complaint about KFC?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with KFC. Make it specific and clear, such as "Incorrect Order at KFC Downtown Branch" or "Poor Customer Service at KFC on Main Street".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention the location and date of the incident, the nature of the problem (e.g., food quality, hygiene, customer service), and any specific details like order number or employee names if relevant. Describe any communication you've had with KFC staff and the outcome. If you attempted to resolve the issue, include those steps and KFC's response. Explain how this experience has personally affected you, such as causing inconvenience, health issues, or financial loss.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the attachments for your own security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any monetary loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution from KFC, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and to ensure all relevant details have been included. Check for spelling and grammar errors to make your complaint as professional and credible as possible.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any updates or responses to your complaint. You may receive feedback from KFC or from other users who have had similar experiences, which can be helpful in resolving your issue.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact KFC customer service

Phone numbers

+1 (800) 225-5532 +1 (949) 218-4453 More phone numbers

Website

www.kfc.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with KFC?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with KFC Customer Service. Initial KFC complaints should be directed to their team directly. You can find contact details for KFC above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about KFC. Discuss the issues you have had with KFC and work with their customer service team to find a resolution.