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1.3 3462 Reviews

KFC Complaints Summary

234 Resolved
3208 Unresolved
Our verdict: If considering services from KFC with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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KFC reviews & complaints 3462

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D
9:53 am EDT

KFC drive thru-management

I ordered one piece of chicken and 2 biscuits on 8/20/17. My order came to $4.76. I gave the drive thru server $20.01. I even announced "twenty oh one" as I handed the money to Crystal. Crystal entered $5.01 into the register. Needless to say they had to count the drawer and said I was mistaken. II reversed my steps for the day and know for a fact that I had only 2 twenties in my wallet when I went thru the drive thru. The assistant manager stated when they closed the store they will call me after they cash out all the drawers. They called me at 10:41pm to let me know they were not over. Someone is trying to pull a fast one at this location and owes me $15.25. My receipt number is 2490 and the location is E955010, 31 Town Line Road, Wethersfield, CT. I can be reached at [protected]. Thank you

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9:22 am EDT
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KFC boneless bucket

Ordered a boneless chicken strip box for 2, the product was tepid, my husband felt the chicken as did I and also the server. The server proceeded to tell us the food was warm as it had been kept in the warming server! Then put said product back in the warming cupboard and served it to another customer after it had been handled by 3 people. Obviously cooked in the morning for lunch service and was luke warm. We swapped for a zinnger tower and asked for a refund of the difference between the cost of the burger to the bucket, unfortunately the manager could not grasp the concept of the price difference nor subtract 6.60€ from 16.90€ sub standard product and service, thank god Burger King are opening over the road as we will not be visiting that established again

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8:50 pm EDT

KFC 2 pc dinner

We stopped by oakdale KFC on Sun 8/20
purchased a two pc breast and wing dinner
Along with a 5 meal which was fine but the
2 pc bteast and wing was totally disappointing the wing was litterally the size of my thumb and the breast was smaller than the thigh.I find this quite dissapointing
Considering the meal was $9.00 the value is not there in my opinion I have been a long time KFC customer and drive miles away just to get it. I have a Popeyes less than a mile away I guess they are going to gain my business. Its sad but when I spend that kind of money and get so little its not worth it.
Very sad day.
Sincerely dissatisfied.
Anthony Guanella

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7:47 pm EDT

KFC food

This has been my 2 or 3 time that I was inside ordering my food and then I paid for it then the lady comes back to me now and say that they don't have the crispy pieces of chicken that I ordered now wants to give me something different and I say that you should of told me that before I paid you and she didn't really care what I said. So I would really didn't think that it was good customer service with them there or the manager didn't even seem to care either. I hope that you would do something about this matter. Thank you!

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5:20 pm EDT
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KFC $5.00 plus tax fill up ; chicken breast

On saturday, august 19, 2017, about 5 p. m., I drove thru the kfc in fond du lac, wi. on pioneer rd... I ordered the $5.00 fill up with the chicken breast, mashed potatoes and gravy, biscuit, cookie and a drink...
When I got it home, I cut into the chicken and was totally appalled! All along the bone and out into the white meat was blood! very red and disgusting! needless to say the whole thing went into the garbage... and I was afraid to eat it as you could tell it was NOT COOKED THRU! Yuck!
I am a senior on a fixed income... I cannot afford to throw food away!
I want my money refunded for this disgusting mess $5.00 plus tx... DO NOT send any coupons or gift cards etc... as I will NOT be going to this restaurant again! No... I do not have a reciept... THEY DID NOT GIVE ME ONE!
Contact me by my e mail for my address for refund ; [protected]@sbcglobal.net

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12:55 pm EDT

KFC chicken strips meal

My wife purchased a $12 chicken strip meal that only came with chicken and some kind of dried out potatoes, no sides. She went back inside to purchase sides. Store also put 7 forks in the strip meal box and no sauces even though she asked for sauce. Store is in Danbury, CT, North ave. She stops at this store about once a week or every other week and we have had no complaints. Purchase was made on Tuesday 8/15 around 7pm.

Robert Mauro
[protected]@yahoo.com

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11:58 pm EDT
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KFC service

I ordered potato wedges with spicy chicken strips and popcorn chicken instead was given cold slaw, chicken strips and mash potatoes (which can't eat cold slaw and don't like mash potatoes at all. I would have went back if it wasn't a couple hours away from me. Literally I'm so mad right now and also forgot the ranch, hot sauce and honey . My number is [protected] and my email is [protected]@gmail.com

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11:48 pm EDT

KFC 5 dollar fill up box

The commercial says 5 dollar fill up and when you go the price is $6 close to 7...I go you can say once a week to KFC and I would pay 5.45 for the 5 dollar fill up box. And I would get the same thing. But lately I been having to pay like 6.40 something when it is still that same 5 dollar fill up commercial. If the price changed then it should be a new commercial. That's false advertising. Every time I see the commercial it irritates me but I'm still going.

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bja1111
, US
Jun 23, 2018 7:21 pm EDT

I agree. I see the $5 fill up commercial, go to my local KFC in Santa Monica CA and they say the only do the $6 fill up. This is false advertising for sure, and also bait and switch and illegal. They should be sued and pay fines. Illegal

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Lewis2much
, US
Aug 01, 2018 9:42 pm EDT
Replying to comment of bja1111

I got caught by this one too. In the restaurant they told me "there is fine print underneath that disclaims the $5 fill up". Blew up the ad and the scam was there. Each franchisee sets their own price.

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J
9:23 pm EDT
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KFC customer service, quality of food

First off I went through the drive thru because I had just gotten out of the hospital the day before after having surgery on my knee. I can't give you the exact time because they never gave me a receipt. I remember looking at my clock in my car at 8:02 PM while waiting for 7 minutes at the drive thru before anybody took my order. I approached the drive thru with one car at window and waited maybe another 5 minutes or longer. I get up to the window and this big I think Hispanic guy is wiping his forehead from the heat. I think my total was $10.59 for a 3 piece meal with cole slaw and mash potatoes with a sprite. Well this older woman with dark brown hair down to the end of her ears opened up the window and was watching the drive thru and looked at me and said "pull around out front and someone will bring your food out to you." There was only one car behind me. I did just as she said. I waited and watched for 22 minutes finally going inside where a young black boy was at the register. I told him what happened. Meanwhile that lady that told me to pull out front walked over and I told her what the issue was in a nice way but to be honest by this time I was kinda angry. She grabbed a box and started throwing the chicken in, mash potatoes and grabbed a cole slaw and biscuit. Let me tell you that chicken was the worst chicken I ever had and it wasn't the original recipe. I have no idea what it was but it was awful and terribly greasy. Even though she grabbed the cole slaw out of the fridge underneath it wasn't cold. The biscuit was not fresh and kinda hard, not to mention she never even gave me a cup for the drink I paid for. I called her out twice but got no response and I just walked out. I have never been so upset about an order at a drive thru before. The customer service was terrible, not people friendly, no apology and didn't get my complete order and what I did receive was beyond edible and yes I tasted everything but couldn't eat it, it was that bad. Thank God I was not a secret shopper because I could had nailed this restaurant. I work in customer service for 15 years and this is the worst service I have ever had. I am still thinking of making an official report. By the way the store restaurant's address is 1535 Manheim Pike, Lancaster, PA 17601 Their phone number is [protected]. I hope to hear back from you. My phone number is [protected]. My name is Joan Mott 250 Midland Circle, Mount Joy, Pa. 17552

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JKWilliams
JKWilliams
, US
Aug 20, 2017 12:10 pm EDT

We still call them "boys" in this part of the country. Even the 50 year old ones. NOW GET OUT THERE AND PICK THAT GODDAMNED COTTON, BOY! See? Keep your gay [censor] out of Nauthern Michigan.

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8:15 pm EDT
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KFC service

It is 8 pm in the evening and the store doesn't close until 10:30. I tried to order crispy chicken and they don't have any cooked and the wait is 20 minutes. The question is why isn't any cooked. It's 8 pm and there is 2 more hours before closing. It doesn't make any sense for KFC chicken to NOT have crispy chicken ready. It's ridiculous for KFC to wait for an order to even cook it. Now I'm waiting 20 minutes for chicken that should have been ready. So much for fast service.

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Loneranger23
, US
May 27, 2018 12:47 pm EDT

Stopped in for lunch on a Saturday afternoon; Memorial Day weekend 2018 at the Kentucky Fried Chicken in Ardomore, Alabama. ALL tables were dirty. Placed our order and ask that someone clean tables; my husband ended up getting wet paper towels and cleaned our table himself after no one came. Girl behind counter said that only 4 people were working - REALLY, Manager? Got our food and had to go back to ask for butter, honey or jelly for biscuits. They didn't have any. Had to go back and ask for plates for our bucket of chicken. Girl acted dumbfounded that we needed plates. THEN, when no one was waiting in line, she proceeded to stand behind register when she COULD HAVE BEEN CLEANING TABLES. Management needs to have some training sessions with workers, or hire new management. $22 for a dirty table and mediocre food.

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7:24 pm EDT

KFC customer service

I went to the Yucca Valley, California Store this afternoon and was told I needed to wait 10 minutes for chicken tenders, I agreed to park and was extremely nice even though it was 100° out and told them I would park over in the shade and they said they would bring it out to me, 25 minutes later I was still waiting and walked up to the window and knocked on the window and asked what happened to my food and why they didn't bring it to me I was told it was because "They couldn't find me" when I explained that I had told the girl exactly where I would be because it was hot out and even had given them my name so that they could yell out to me, I asked if they could make it right in any way and she said she could give me two cookies, to which I replied oh boy Gee thanks but no thanks, I told her I thought she was a terrible manager and she told me that I had come banging on the window and was cussing at her, I asked her to tell me the cuss words I had used but she could not, because it was a lie, then she said I demanded that she make it right which was a lie because I had only asked her if she could make it right, finally I asked her name so I could complain to corporate and she shut the window in my face and locked it! So I did not get her name ..she was a young girl with dark hair and quite pretty, but she should never be a manager, all she needed to do was apologize sincerely and give me a couple pieces of chicken or something, I rarely go to this KFC because their customer service is terrible! I will not be back!

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7:31 pm EDT
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KFC nashville hot

I don't remember exactly what month or day it was.. But I came here and I order basically the same thing most of the time.. #8 Famous Bowl. That day I thought hmm that would taste good with my Nashville hot in my famous bowl.. I asked don't remember her name I asked if they could add Nashville hot into my famous bowl she said yes I can they charge me.50 cent.. I said ok.. I came back 2 more times and they said they can.. The next time I came I order the same thing #8 Famous Bowl with Nashville hot. they told me they can't do that.. I've tried couple times more and they keep telling me that they can't do that.. Its not allow.. Can they add Nashville hot in my bowl.. Or are they just telling they can't cause they don't want to.. I don't mind paying the extra charge.
Thank you

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7:04 pm EDT
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KFC chicken bowl

The bowls the last 2 visits have been terrible! No gravy, no cheese and burnt chicken! Will not be spending my hard earned money here anymore and will definitely be telling my friends/family not to eat here again!😡😡😡😡 The Broadway KFC used to be great-- what happened? Do these workers have no pride in what they serve anymore? If it was my store- I'd be looking for some new help or you're restaurant is going to be out of business!

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4:10 pm EDT

KFC potato rito

Ordered a burrito. Something was in it. I do not know if this was spit, water, some sort of cleaning polroduct. Etc.
i order this burrito everyday, i usually do not have any problems. I resulted in asking the store manager to replace the burrito. As i was given a new burrito i did not recieve a receipt with my purchase. I began to eat burrito number two there was the same substance in the burrito. I asked the manager to help with a refund. He explains that he can make me a new burrito, or i can leave the store, because there was nothing he could do about it. Giving you your money back $1.08, is not an option. There was nothing else i could say. Finally manager gives customer $1.10 back, without a receipt, and while customer was in the lobby, manager went into office, and called police on customer, who did nothing but attempt to remain calm and come to common grounds on the issue. Customer was unable to complain, to customer service or any higher management.

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Connor Bray
, US
Aug 19, 2017 1:28 pm EDT

also, you say customer a lot. Are you the customer or is someone else? quit being a [censor] please and leave room for legitimate complaints.

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Connor Bray
, US
Aug 19, 2017 1:26 pm EDT

burrito at kfc? Thats like going to the movies to buy a battery for your car. what gives man?

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3:41 pm EDT
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KFC not receiving the items ordered when arriving home

August 18th about 4 oclock went thru drive thru...which happened 5 times now...order my chicken..burrito...apple pie...got home..no burrito..this has happened to many times..im not usually a complainer...but enough is enough..15 miles one way just to get home and no meal for my husband..i was sooooo upset..what is the problem with these young kids..to much fooling around in the establishment..not paying attention to there customers orders...looking at mt receipt..cashier name is Jaquelyn..08/18/17ticket#1880. So again no meal for my husband, i wasnt gonna travel another 15 miles...this is my complaint!

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2:16 pm EDT
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KFC service

Forgot my coleslaw again. The last time I went they forgot a side also. I swore I would never go back to that location but I was passing by and decided to give them another try. I purposely asked if they had included both sides and he said yes. What the heck. Three times before that I got thighs instead of white meat. The location of this restuarant is not really close to my home so it is a pain to go back and try to recitify the situation. I love your food but and so sick of getting home and finding my order messed up. Give me a break.

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10:38 pm EDT

KFC cashiers stealing money. never got money or receipt

On August 17 2017 I went around 10:45 p.m I ordered a 3 piece chicken strip off the 5 dollar box menu and I also ordered a 3 picece wing dinner off the big box for 7.99 I believe. I gave the cashier a 20 dollar bill I received some change back but it was only coins about 45 cent. When I pulled off and thought about my change and receipt
I never received it was about 11:08 so nobody answered the speaker. They kept my change and they said the chicken I ordered was fresh and just came out. It was cold and hard and not tasteful at all so my experience was horrible food wise, drive Thur wise and customer service wise because there is no way my 2 meals were anywhere near 18-20 dollars and there is no excuse for why I didn't get a receipt to prove my order or change. Cashiers are stealing and it's not right!

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9:58 pm EDT

KFC poor service

Date: 08/17/17
I received poor service going through the drive thru at KFC. They had us pull forward because one item was going to have to cook for 3 minutes. 15 minutes later I went inside to see why we were having ow air so long. While standing there they put the order together. Not sure if they forgot about my order or what but 15 minutes is a long time to wait at a fast food place. They did seem too concerned that our order took this long to get made. Not only did we have to wait for a long time, but the order also ended up being incorrect, having received the wrong $5 fill-up box. I was just very unhappy with this KFC experience and will reconsider returning in the future.

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4:21 pm EDT

KFC lobby

After our order was messed up via drive thru I decided to go in and correct the order. I ordered a popcorn chicken to go cup and as soon as I opened it it had stale burnt no no wedges about 4 of them, really... and a few crunchy bottom the fryer crumbs of chicken.so, as soon as I walked in to get my order swapped out I noticed an overwhelming smell of urine and cleaning product. Disgusting! Totally took my appetite away. I do not think any establishment, let alone a good establishment should smell so disgusting.

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12:28 pm EDT
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KFC customer service threat

Today was one of the worst experiences I’ve ever had at a restaurant and unfortunately it was your fine branch establishment located on Memorial Blvd in Lakeland FL. I called down ahead of time and asked if they had pot pies in stock because they frequently run out when I show up. The restaurant confirmed that they had pot pies in stock but when I ordered in the drive thru line, I was informed they were out. While changing my order I had to repeat myself 3-4 times as the window associate (Tony) was too busy talking to another coworker instead of listening to my order. When I got up to the window to pay he hadn’t separated my order as I requested (I had several orders for my coworkers as well) at the order screen. When I asked him to please split my order he responded, " I’m going to f*****g strangle you". This wasn’t told to me in a joking way (which wouldn’t excuse behavior regardless) and it made me very upset that your associate was comfortable enough to say something like that to a customer. After I paid, he threw my card at me and continued to be nasty to me. I realize that you can’t control the many thousands of employees that work for your corporation, but someone needs to seriously control Tony. All I wanted was a tasty potpie, instead, I ended up with some overly fried and greasy drumsticks, and a possible death-threat. Thank you KFC.

Sincerely,

Gregory Brooks

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KFC Customer Reviews Overview

KFC, also known as Kentucky Fried Chicken, is a popular fast-food chain that specializes in fried chicken. The restaurant has received a significant number of reviews from customers, and the majority of them are positive.

One of the most significant positive points of KFC is the taste of their fried chicken. Customers have praised the restaurant for its delicious and crispy chicken, which is seasoned with a unique blend of herbs and spices. The restaurant also offers a variety of sides, including mashed potatoes, coleslaw, and biscuits, which have also received positive reviews.

Another positive point of KFC is its affordability. Customers have noted that the restaurant offers a good value for the price, with many menu items being reasonably priced. The restaurant also frequently offers deals and promotions, which customers appreciate.

KFC's customer service has also received positive reviews. Customers have noted that the staff is friendly and helpful, and that orders are typically prepared quickly and accurately. The restaurant's cleanliness and hygiene have also been praised by customers.

Overall, KFC has received mostly positive reviews from customers. The restaurant's delicious fried chicken, affordability, and excellent customer service are among its most significant strengths.

KFC In-depth Review

Menu Variety:

KFC offers a wide range of chicken options to cater to different preferences. From classic fried chicken to grilled and spicy options, there is something for everyone. Additionally, they also provide vegetarian and vegan alternatives, ensuring that all customers can enjoy a meal at KFC. The menu also includes a variety of side dishes and desserts to complement the main course.

Food Quality:

KFC prides itself on the freshness of its ingredients. The chicken is always cooked to perfection, with a delicious taste and flavor that keeps customers coming back for more. The quality of the side dishes, such as mashed potatoes and coleslaw, is also commendable, adding to the overall dining experience.

Service Efficiency:

KFC is known for its speedy service, ensuring that customers get their orders in a timely manner. The staff is trained to handle orders accurately, minimizing any mistakes or mix-ups. Moreover, the friendly and welcoming attitude of the staff adds to the positive experience at KFC.

Cleanliness and Hygiene:

The dining area at KFC is always kept clean and tidy, providing a pleasant environment for customers to enjoy their meals. The food preparation practices follow strict sanitary guidelines, ensuring the safety and hygiene of the food. The restrooms are well-maintained, reflecting the commitment to cleanliness.

Pricing and Value for Money:

KFC offers affordable menu items, making it accessible to a wide range of customers. The portion sizes are generous, providing value for money. Additionally, KFC frequently offers special offers and promotions, allowing customers to enjoy their favorite meals at discounted prices.

Accessibility:

KFC has numerous locations, making it convenient for customers to find a nearby restaurant. They also provide drive-thru and delivery options, ensuring that customers can enjoy their favorite KFC meals from the comfort of their homes. Furthermore, KFC accommodates individuals with disabilities, ensuring that everyone can have a seamless dining experience.

Customer Experience:

The overall satisfaction of customers at KFC is high. While there may be occasional waiting times during peak hours, the efficient service and delicious food make up for it. In the rare event of any complaints or issues, KFC handles them promptly and strives to resolve them to the customer's satisfaction.

Environmental Responsibility:

KFC is committed to sustainable sourcing of ingredients, ensuring that they are obtained responsibly and ethically. They also prioritize recycling and waste management practices, minimizing their environmental impact. Efforts to reduce their carbon footprint are evident in their operations, making KFC a responsible choice for environmentally conscious customers.

Online Presence:

KFC has a user-friendly website that provides all the necessary information about their menu, locations, and promotions. They also have a mobile app available for convenient ordering and tracking of deliveries. Online ordering and delivery options make it easy for customers to enjoy KFC's delicious food at their convenience.

Community Involvement:

KFC actively engages with the local community through sponsorships and partnerships with local organizations. They also contribute to charitable causes, supporting initiatives that make a positive impact. KFC's involvement in the community showcases their commitment to giving back and being a responsible corporate citizen.

How to file a complaint about KFC?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with KFC. Make it specific and clear, such as "Incorrect Order at KFC Downtown Branch" or "Poor Customer Service at KFC on Main Street".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention the location and date of the incident, the nature of the problem (e.g., food quality, hygiene, customer service), and any specific details like order number or employee names if relevant. Describe any communication you've had with KFC staff and the outcome. If you attempted to resolve the issue, include those steps and KFC's response. Explain how this experience has personally affected you, such as causing inconvenience, health issues, or financial loss.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the attachments for your own security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any monetary loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution from KFC, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and to ensure all relevant details have been included. Check for spelling and grammar errors to make your complaint as professional and credible as possible.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any updates or responses to your complaint. You may receive feedback from KFC or from other users who have had similar experiences, which can be helpful in resolving your issue.

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KFC contacts

Phone numbers

+1 (800) 225-5532 +1 (949) 218-4453 More phone numbers

Website

www.kfc.com

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