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1.3 3463 Reviews

KFC Complaints Summary

234 Resolved
3208 Unresolved
Our verdict: If considering services from KFC with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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KFC reviews & complaints 3463

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H
8:39 pm EDT

KFC long wait times in line

First KFC tried tonight was in line 23 minutes with 2 cars ahead of me and never got a chance to order. I then went to another one and was in line about a half hour… again just 3 cars ahead of me. Got 2 front and girl said there are no wings…. I said okay just the cake and the breast meal. Then she said I was wrong and have the wings. Okay fine..

Then she came and said we dont have the breasts… only in grilled.. I said just the wings and cake. Then she said she was wrong and no wings after all. The car ahead of me had left and I was ready to. What is going on lately. Have noticed horrible service and extremely slow in the last couple months. The people are very pleasant and the food has been good but who can wait that long.

Another thing is there are never potpies, never cookies. I was there between 8 and 9 and they werent that busy that it should of been that bad. You have to put someone on the windows who knows what they are doing. The store in Wauwatosa on north avenue front sign has not worked for at least 3 months. It is totally dark. The second place I went to was in Miller Parkway in Milwaukee…

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10:26 pm EDT

KFC i've never received such poor customer service before in all my 31 years

I visited KFC/KFG on Thursday 3-8-12 in Memphis Tennesse on Winchester and Ridgeway( not sure of store number). I’ve never received such poor customer service before in all my 31 years. First… I was asked to hold at the speaker (window down/pouring rain) for several minutes. After finally placing my order when I make it to the window everything that was ordered was in one box.

Even tho they were separate orders and one order was for my daughter that was going to a different location. I asked why would u place separate orders in one box. The order taker response ” I didn’t make the order bit I’ll have someone box it separately. Oh might I add she handed me the soaking wet box of chicken without a bag… (pouring rain). I asked for honey, she gave me a handful of honey that was all stick together.

I asked for a mgr. When the mgr came to the window I began telling him my concern. He looked at me as if I wasnt saying anything to him that matter. He then asked well is there anything else. I told him Im still waiting for the honey. His response “all of the honey is stuck together” my response ” well wipe it off” he then responded” NO I’m not going yo wipe it off” I asked why wouldn’t you. He said the same reason u want.

I asked for his name he lookedat himself up and down and said my name is RD, RP or something of that nature. I was so upset I asked for the corp office number he gave me the number and walked away after closing the window in my face. I WILL NEVER VISIT THAT LOCATION AGAIN.

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Burt Sandblaster
Jacksonville, US
May 17, 2012 11:44 pm EDT

This happened over 2 months ago, and you are writing about it now?

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N
2:36 am EDT

KFC bad food and service from kfc

On the first of february i went to the kfc on hwy291 in greenville sc. I ordered a 12 piece meal which consisted of 2 mashed potato and gravy, biscuits, coleslaw, then I ordered an extra mashed potato and gravy and an order of chicken livers. I was told I would have to wait 10 minutes well I waited almost 20 minutes. the manager stated there was no original chicken cooked but a man came in about 10 minutes after my order was placed and he got original chicken. It really made me upset with two kids that were hungry. well I finally got my chicken and took it home to eat. the biscuits were smooched and tasted old, the potatoes were burnt and had hard lumps nasty. The gravy even tasted burnt so this trip to KFC may be my last. I’ve always bought and recomended KFC to friends but I will no longer do that because of the BAD food and service.

After ordering at the speaker post I drove around to the window . I sat waiting for about 3/4 minutes before anyone came to the window I was given my drink and payed my money I was then told there was a 4 minute wait so to park in the red bay. I asked if an item that I ordered could be put in a seperate bag to the rest as this item was for my passenger in my car and was told yes. When I recieved my order after about 8 mimutes of waiting all the food was in the bag together so had to undo both wraps to see which one was bbq. When I got home I had corn instead of gravy and no salt and napkins in the bag. Spending over£17 on the order I am quite annoyed that simple things like napkins and salt are missed off and they can’t get the food right. It’s not the first time this has happened.

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Regions Bank Employee
Honolulu, US
May 15, 2012 3:15 am EDT

If you had problems with them before why did you go back?

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N
8:14 pm EDT

KFC wrong order and waiting at kfc

Last night (01/11/2011) at approximately 21:00 i went to KFC (Twist & Koch JHB CBD) to buy a street wise 2, Simple right? wrong. Not only was i told i had to wait 8 minutes for my order (because the meat was still cooking), i was not given a receipt when i asked for the receipt i was told i don’t get a receipt for my order. When a another lady on different line heard this she questioned the guy about me not getting a receipt the guy rudely told her he didn’t have a receipt roll so the was nothing he could do then the was an exchange between them.

all of the workers ganged up against her and the lady saving the women gave her an attitude. Then the is the issue of 10c changes i can’t recall how many people actual had to ask for their changes cause apparently those tellers don’t think people need them. When you ask for your change you are promptly told they don’t have 10c as if you should know (i also didn’t get mine).The whole attitude they have is wrong they treat like you should be grateful they are even listening to you let alone serving you…

I hope KFC does something about this cause their customer service SUCKS.

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E
8:51 pm EDT

KFC wrong & delayed food delivery

Ordered from mobile @13:20 family meal received wrong recalled twice and was promised order will be re-arranged till 15:40 net yet received, called again cs mohamed fawzi who informed me will call back in 2 minutes now it’s 15:53 still order not received. i want to know what know kind of service and why not reverting back with accurate information if not possible any alternative fast action should have told. i will escalate the issue to the management to know what real customers are suffering from such service, hence u can check the history if my mobile to know since when I’m dealing with KFC.

This is in regards to Kfc Oman Qurum branch . And I been to KFc with my family and my 2 kids . I asked the sales attendent for normal water and he gave me a cold water . I asked him again that i wanted a normal one for my kids . He told we r not having . I requested him Again to have a look he told me in a very bad tone ” I told u we dont have ” That moment second gentel man came and gave me a normal water which was just below him.

Secondly they gave me a shrimp sandwich where as i had asked for a shrimp meal . I told him this is not what they r showing me in the pic . Then some other salesperson came and changed it for me . These people r acting as if they r giving food for free and we have to take what ever they give us .Boss u r in service industry and U r carring this attitude . Keep this attitude at home

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10:25 pm EDT
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KFC manager not serving when he is near the till.

Dear Sir or Madam,

With reference to the above, this is to inform you that I am a regular customer of kfc feltham london, and whenever the manager is near the tills he never serves me, but keeps on screaming the cashiers names to come and serve me, and the poor cashiers has to leave the cleaning job in the restaurant and rush to serve me at the managers orders.So what type of Manager is he? and why cant he not serve me in the short absence of his cashiers.

The only thing I see him doing is packing fries and shouting at his staff by saying QUICK QUICK when he himself is so SLOW and keeps on talking behind the display instead of serving customers.Its high time that kfc hires managers who can serve the customers and not a dumb manager like feltham.

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9:51 pm EDT
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KFC quality of food

purchase food on sunday for three kids, 8pcs meal, the chicken was so small and dry, the fries awful, i had to end up making something decent for them.its like money out the window.kfc was a favorite but now we will go to mary browns!

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Peagam
Dartmouth, CA
Jan 14, 2021 6:14 pm EST

Went tonight to order a bucket for two and 2 orders of hot wings . Told me I had to order it online . I was using Foupon app . I said I used it many times they just took the code she just kept repeating you need to order online etc I left went to my car and called the manager who was just as helpful . Then she tells me to come back inside and she will use her discount. I told her that I would not
They had a customer in the store willing to purchase the product which I had to put mask on etc. What if I didn’t have online or internet . This is the most disrespectful place turned away a paying customer because of online. They should be ashamed of themselves and there food is usually cold or wrong anyway but I thought I would give it another chance . Pamela peagam

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Real Aspi Maneckjee
Antigonish, CA
May 03, 2012 9:26 am EDT

Someone is using my name for this compliant. I have not been near Halifax/Dartmouth in February of 2012. It must be relatives of my ex-wife who have used my name. Most likely Dr. Rusi Buhariwala of Dartmouth who loves eating out at KFC. Aspi Maneckjee.

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J
7:35 am EDT
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KFC no service

april 29 2012 at 2 55 central i entered resturant to place order there were 2 employees in dining area shift manager at front register and 2 other employees behind counter also the store manager was there i stood int the store for 5 minutes no greeted me they acted as through i was not there i turned and walked out at this time one of the employees came to the door and said we can take your order now i re enter the stor and ask for the manager one of the employees behind the couter ask whats the problem i told her i stood there 5 minutes and no one said just a minute or addressed me and that was very rude when the manager a lady named virgina said to me yes iam sorry with 5 employees standing here someone should have greeted you but i will take your order i told her after standing there 5 minutes and no one saying anything to me i would not spend my money there and that is just rude to be treated that way i left the store i will never go to kfc in eufaula ala this was rude and very bad service and i will tell evryone i know about this encounter juanita mcintire

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OSB
, SA
Apr 28, 2012 4:34 pm EDT
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MESSAGE 1
MR/ MR'S : Marian Turner
PLEASE KINDLY MAKE CANCELLATION OF PROCESS AND RETURNED BACK MY MONEY EUR 908.00 BECAUSE I HAVE CHANGED MY MIND, I THINK I AM BECOME VICTIMS OF USAFIS.ORG,

MESSAGE 2
Hello, I am still expecting contact from manager of ausfis.org so what wrong 72 hours has been expire.
RETURNED BACK MY MONEY, EUR 908.00
thank you
Osman.B

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I
3:01 am EDT
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KFC cheated out of $10

On April 12 I was cheated out of $10 at KFC drive-thru at 2910 W. Ridge Rd. Greece NY. Handed cashier a $20 (I only had $20s because that is all our atms give) she rang up cash rec'd as $10. Shoved change and receipt into purse. Noticed shortage next day. Called store; was told I was not shorted because drawer from night before was $5 short. Linda from store called me later; was told I was not shorted because drawer was "right on". Called corporate office and made verbal complaint. No response from KFC. Went to their website a few days later and filed an online complaint. No acknowledgement or follow-up from KFC. Filed another online complaint a few days later. No acknowledgement or any response of any kind from KFC. I am disgusted that they think my $10 is more important than having my business. And even more disgusted that they don't have the common decency to even reply to me.

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nsqfdn
Jackson, US
May 04, 2012 9:30 am EDT

brenda

Gravitytheseducer
Gravitytheseducer
Cambridge, CA
May 04, 2012 9:29 am EDT

You don't really even know if it was KFC that shorted you or not. You could have misplaced the money or spent it elsewhere and forgot. If you were in fact shorted, you are partly at fault for not noticing the error when you were given the change and blindly shoving it in your purse. Be more aware of what's happening in your life. It's easy to blame others for your own stupidity.

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5:47 am EDT
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KFC harassed by employee staff (day) workers

Before I was able to walk to a near by (Store) cvs pharmacy at about 1:40 pm a whole bunch of different male employees at the often issued address of the complaint and kfc manager and other people yelling down the highway towards me but today all and to many different ethnics smoking and was on the job in uniform and while customers seem confused at the drive-thru with a black female not understanding what they was concerned with me or at least yelling during the day about. I barked back with comments finally, "my sister is a restaraunt manager. " I am a business owner so she seem confused of what the problem of me not walking up to their business unless I just want them in trouble from what it seems to be today because she went back to whatever her head stay inside the building for while serving customers. I have witness chicken being smeared by the mouth by a employee cooking the chicken before (Placing a cooked warm and fried thigh on they lips and just a gangsta attitude with drug activity and employee smoking they stay involved with a problem for me when I am near by this location is just not half of the issue for today. I would have called the police on this business but the lady already looked at me offended but I am not dealing with that much so they did get ignored even after I passed by the business safely again after 1:45 pm today!
Store details
3650 highway 365
Port arthur, texas 77642
Phone: [protected]

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tab1959
San Lorenzo, US
Apr 22, 2012 12:25 pm EDT
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This is in response to my last post above. What's with the 't inserted in my text? It wasn't there before I sent it. Not cool.

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tab1959
San Lorenzo, US
Apr 22, 2012 12:21 pm EDT
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I would love to be sympathetic, but honestly the grammar was so poor in this complaint it was hard to understand. Proof reading your material before sending is a must. You can't get results from your complaint if the reason isn't clear. Hope all works out well.

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J
5:27 pm EDT

KFC restaurant dining room is a mess

My family and i desided to go to your restaurant for our meal to find that the restaurant was discustingly messy there were only 2 tables that had not got empty food cartons, sauce pakets, bones, used serviettes, drink cups, to be honest it was discusting. i asked the girl who served me if she had noticed the mess on all the tables she replied i know. i asked if there were a manager there inwhich she went to the back to tell him, he came out to see the problem was to be fair he was a little bit shirty with saying that he was short staff and there wasnt anyone to do it and would sort it when someone is free.

At the end of the day no matter what excuse arrises the tables and benches tops should be clean for customers to come in and enjoy a meal there. the restaurant that this was is the KFC Great Bridge Retail Park, westmidlands. The time inwhich we were there ordering was 8.26pm i have kept my reciept incase you needed proof of me being there.

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7:27 pm EDT

KFC by eating this fast food we are getting sick and weak

I am an employee of kfc in oman my complain is that no staff meals are given from the management we all staff have eat every day chicken and sandwich from the restaurant. By eating this fast food we are getting sick and weak second thing is that restaurant does give off in a week and more shouts for every small reason. Third thing no increment in salary after working continuously for one year. Only the management make promises but never ever fulfill it. If any employee want to take emergency leave no transportation.

Too much less of salary and very hard work. No promotion after hard work specially in Oman KFC. Sorry not to write the name because I am still working due to big family problem.

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ArezuH
DC, US
Apr 24, 2012 12:24 am EDT

Are you a current or former KFC employee who believes you were not paid properly?

- Overtime without pay?
- Forced to work off the clock?
- Denied breaks?

Berk Law, a Washington, DC firm specializing in Class Action law, is investigating these issues in connection with KFC employees in and around the Washington, DC and Maryland area.

Please contact us at: http://www.berklawdc.com/kfcemployeesinvestigation

Best wishes.

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9:59 am EDT
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KFC no lettuce

I ordered a few snackers as i have been for years since they came out. They had told me they had run out of the delicious snacker sauce, but could offer me a side of ranch dipping. I said that I didn't want the ranch, it's different than the snacker sauce, but I'd take barbeque instead. Then, when I open one up, there's no lettuce on there either! Plain piece of chicken on a bun. Ridiculous. They said that they no longer put lettuce on there at all. Come on KFC, snackers were the one good thing that you could buy with a buck, and now they're ruined.

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Gravitytheseducer
Gravitytheseducer
Cambridge, CA
Apr 21, 2012 5:42 am EDT

LMAO i had to laugh at this complaint. You fat ### shut the hell and eat your heart attack meal.

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Hankyspanky
Pompano Beach, US
Apr 16, 2012 10:58 am EDT

1990Kim1234 -
lol - Brilliant!

trippimp -
You should keep the extra unused lettuce in your glove compartment for your next visit to KFC. You'll be all set.

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1990Kim1234
, US
Apr 16, 2012 10:32 am EDT

Then go buy a head of lettuce at the grocery store and put some on your snacker.Problem solved!

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Hankyspanky
Pompano Beach, US
Apr 16, 2012 10:12 am EDT

Are you freakin serious? Are you for real? No snacker sauce or piece of lettuce? I'm glad you decided on the barbeque sauce instead. We'll alert the media at once!
You should tell your story to some Haitian family living along the street in a tent among the earthquake ruins, lucky to get drinking water.
Jeeeeze!

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M
2:18 am EDT
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KFC unreliable

Today I placed an order in KFC Musgrave Center which inlcuded reguar chips (which I was charged for), when i got home I realised that they did not give me the chips. This is not the first time i have experienced a problem like this, my previous experiences included KFC on sparksroad and overport drive, charging but neglecting to give me the bread loafs. I have phoned the relevant branches and complained on the day of the event, but they always expect you to come back and pick it up immediately, If you go back to the branch, they fail to take responsibility. Whilst I'm loding a complaint, I'd like to bring to your attention that overport drive KFC once sold me coleslaw that had expired on that particular day, I only realised this when i began eating it and found it to have an awful taste, I complained, and again was expected to return the same day to get another coleslaw. When i returned on another day, they were not helpful and did not replace it. I'd also like to complain about the chips and fried chicken from the KFC on overport drive, it tastes as though it was fried in oil that was clearly overused. Perhaps headoffice could advice them to change the oil regularly.

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Gravitytheseducer
Gravitytheseducer
Cambridge, CA
May 25, 2012 5:13 am EDT

Haha, oh you're so ridic you make me chuckle

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johnrosscook
, US
May 22, 2012 2:12 pm EDT

Your welcome Gravity, hope Boston Pizza treats you well.Good luck trying to keep it up, drunken sailor! :)

Gravitytheseducer
Gravitytheseducer
Cambridge, CA
Apr 28, 2012 3:25 am EDT

Thanks johnrosscook, sweet of you.

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johnrosscook
, US
Apr 23, 2012 10:24 am EDT

Gravity sounds like a rich snob, who can't keep his worthless mouth shut.

Gravitytheseducer
Gravitytheseducer
Cambridge, CA
Apr 21, 2012 5:47 am EDT

Why wouldnt you go back and let them know like a mature adult that they simply forgot your chips? Because your so obese your cankles swell up when you walk more than 10 feet. Like seriously there are starving kids that have nothings and you ### because you didn't get your chips. Growup fatass

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LoveyouBJ
Smallville, US
Apr 15, 2012 12:36 pm EDT

Then I suggest stop going to KFC and fry your own chicken and make your own cole slaw.

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Kellymac234
Salem, US
Apr 15, 2012 6:41 am EDT

It isn't unreasonable for them to expect you to return the same day if they mess up your order. Otherwise, I could just walk into my local fast food joint and claim they shorted me my mashed potatoes a week ago and have them give me some for free. Try to keep in mind that this is a business, and they want to stay in business.

If you don't like the flavor of the food at the one location, why do you go there?

You may want to check your order before you actually drive away. Just a thought.

It sounds to me like you'd rather just complain, though. Maybe it's time to grow up and act your age.

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12:28 pm EDT
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KFC kfc condones racism

My daughter and I visited South Africa last November. During our visit, we stopped at a KFC. In the 20 or so minutes we were in the store, the female behind the counter (native) totally ignored us. She carried on a lively conversation with a male (native) until he left the store (apx 5 minutes). Then she continued to ignore us. I called to her, asked if we could use the restroom, she said she'd check with the manager, and she disappeared. She continued to ignored us. Only because we are Caucasian.
I have called KFC headquarters to complain about the treatment we received, and to find out why they condone this behavior. The representatives told me over and over that they "will have a manager look into it and get back to [us]". One woman told us she would take it upstairs to management herself. And still nothing. A few days ago I called them again. I was told by their representative that they don't know how to get ahold of any managers, they don't have the ability to call any other department, and, basically, that they are just robots who can't do a thing, that management is ignoring us just as the woman in South Africa did.
This speaks volumes about the moral values of KFC. They not only condone racism. They officially condone racism

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MauiAL50
, US
Apr 16, 2012 10:21 am EDT

MaidaMaya, I've was born in this country. Can you please tell me exactly when this country was racism free because I certainly don't remember that time.

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MaidaMaya
Lakewood, US
Apr 16, 2012 6:30 am EDT
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Do you like to read racists comments like that ? And for your info I'm a proud citizen of this ( at the one time ) beautiful & racism free country ).So, if you didn't like my comment why don't you go back ( I'm sure if not you then your parents or grandparents were from somewhere else )

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MaidaMaya
Lakewood, US
Apr 16, 2012 6:06 am EDT
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Dear lord, what's going with this county? Came in this county in '95 to get away from racists idiots and I'm in worst place in world ! God will wipe us all from earth ..there is no good left .

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MauiAL50
, US
Apr 14, 2012 4:30 pm EDT

I assume that you are American, and that you called the U.S. headquarters. You do realize that the chances of that HQ being in direct operational control of the outlet in South Africa is slim to none, right?

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11:39 pm EDT

KFC service and attitude of both the manager and staff member was terrible

My husband and I have been to the KFC on Lake Rd. in Dyersburg, Tn four times in the past month, and all four times they have been out of chicken livers! When I get a craving for chicken livers I really really want them! I rely on KfC to provide the chicken livers since they are the best. They keep saying they are out. Would you please arrange to send more livers to this store so I can satisfy my craving for your wonderful chicken livers. I can’t go to another KFC since the one on Lake Rd. is the only one in town.

At roughly 13/01/2012, myself and two friends visited KFC Cooma drive thru. We ordered our meals and then proceeded to pay. We were asked by the young staff member if it was ok if we got 10 cents short because she didn’t have the correct change in the cash draw. We were helpful in trying to give the correct money but were then short changed and had to tell the girl and the manager in charge what our change was meant to be. Then they gave us our order which was wrong and made us wait for the order to be corrected while the rest of our food went cold.

We asked for a complaint form and were told to look in the yellow pages. The service and attitude of both the manager and staff member was terrible. I will not be visiting my local KFC until new staff is hired and the managers replaced.

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aliwithani84
Albuquerque, US
Apr 13, 2012 1:51 am EDT

The Triplets boy boy girl (04/13/2012) Rate this > Select a ratingInappropriate Content/User HarassmentReport Spam
Maybe Tasha is Bizarro Huck.

DebtorBasher (04/13/2012) Rate this > Select a ratingInappropriate Content/User HarassmentReport Spam
Who is Tasha?

The Triplets boy boy girl (04/13/2012) Rate this > Select a ratingInappropriate Content/User HarassmentReport Spam
Someone who likes to troll every review she sees.

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R
10:36 pm EDT

KFC the chicken is over cooked in oil that doesn't get changed regularly

I can see that all complaints to KFC are on deaf ears and they could care less, anyway. Harlan Sanders would turn over in his grave if he knew how sorry some folks are that attempt to run his business. My compaint is about the sorry restruant being operated on Albia Street in Almaty, Kazakhstan. My wife and I thought, oh boy, a KFC in Asia. We were in for a big let down. Other than being clean, the business is only a KFC in name only and we would know, because I am from Kentucky myself.

The chicken is over cooked in oil that doesn’t get changed regularly, the portions are all small, no dinner meals, no bread, no mash potatoes and gravy, you pay for Ketsup for your french fries and if you want a refill, you pay for another drink, not to mention the rude and unorganized service which is normal for this country. I am really surprised that such a sorry resturant is allowed to operate under the KFC franchize. If folks had a chance to eat at a real KFC back in the USA, they would laugh this place out of business.

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11:30 pm EDT
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KFC old tasting food

I bought the following: 2 street wise 2's, Large pops, Fully loaded box, double take and a small cole slaw.
The chicken tasted if it's almost passed the expiry date, chips was old and tasteless and the bun of the burger was really hard. I was so unhappy and could not eat anything further so I demand that they either give back my money or replace the food!

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10:27 am EST
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KFC pot pie meat

It had alot of fat and bone in it felt like they put left dver chicken in it
The crust and gravy was good just a little disappointed has such a hyhpe on it had to try it was very filling just meat can be handled better not so left over I dont think she gave me my reciept went to kfc in corpus christi texas saratoga and staples

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5:50 am EST
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KFC faked charges debit card

I have purchased food from kfc, calicut, kerala on 19 feb 2012, the total billing amount was 883 but they have taken rs 8830 from my account as I have paid through debit card dont na wat to do... I have lost the bill too... Im just so helpless plz suggest a solution

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hrishikeshj
, IN
Feb 21, 2012 10:23 am EST

Never pay using debit card and always double check before signing customer copy

J
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jcalberta
Calgary, CA
Feb 21, 2012 6:22 am EST
Verified customer This comment was posted by a verified customer. Learn more

Talk to them. They actually are human. They don't want to screw you or rip you off. If you can show them this is a simple mistake, they will most likely correct things.

KFC Customer Reviews Overview

KFC, also known as Kentucky Fried Chicken, is a popular fast-food chain that specializes in fried chicken. The restaurant has received a significant number of reviews from customers, and the majority of them are positive.

One of the most significant positive points of KFC is the taste of their fried chicken. Customers have praised the restaurant for its delicious and crispy chicken, which is seasoned with a unique blend of herbs and spices. The restaurant also offers a variety of sides, including mashed potatoes, coleslaw, and biscuits, which have also received positive reviews.

Another positive point of KFC is its affordability. Customers have noted that the restaurant offers a good value for the price, with many menu items being reasonably priced. The restaurant also frequently offers deals and promotions, which customers appreciate.

KFC's customer service has also received positive reviews. Customers have noted that the staff is friendly and helpful, and that orders are typically prepared quickly and accurately. The restaurant's cleanliness and hygiene have also been praised by customers.

Overall, KFC has received mostly positive reviews from customers. The restaurant's delicious fried chicken, affordability, and excellent customer service are among its most significant strengths.

KFC In-depth Review

Menu Variety:

KFC offers a wide range of chicken options to cater to different preferences. From classic fried chicken to grilled and spicy options, there is something for everyone. Additionally, they also provide vegetarian and vegan alternatives, ensuring that all customers can enjoy a meal at KFC. The menu also includes a variety of side dishes and desserts to complement the main course.

Food Quality:

KFC prides itself on the freshness of its ingredients. The chicken is always cooked to perfection, with a delicious taste and flavor that keeps customers coming back for more. The quality of the side dishes, such as mashed potatoes and coleslaw, is also commendable, adding to the overall dining experience.

Service Efficiency:

KFC is known for its speedy service, ensuring that customers get their orders in a timely manner. The staff is trained to handle orders accurately, minimizing any mistakes or mix-ups. Moreover, the friendly and welcoming attitude of the staff adds to the positive experience at KFC.

Cleanliness and Hygiene:

The dining area at KFC is always kept clean and tidy, providing a pleasant environment for customers to enjoy their meals. The food preparation practices follow strict sanitary guidelines, ensuring the safety and hygiene of the food. The restrooms are well-maintained, reflecting the commitment to cleanliness.

Pricing and Value for Money:

KFC offers affordable menu items, making it accessible to a wide range of customers. The portion sizes are generous, providing value for money. Additionally, KFC frequently offers special offers and promotions, allowing customers to enjoy their favorite meals at discounted prices.

Accessibility:

KFC has numerous locations, making it convenient for customers to find a nearby restaurant. They also provide drive-thru and delivery options, ensuring that customers can enjoy their favorite KFC meals from the comfort of their homes. Furthermore, KFC accommodates individuals with disabilities, ensuring that everyone can have a seamless dining experience.

Customer Experience:

The overall satisfaction of customers at KFC is high. While there may be occasional waiting times during peak hours, the efficient service and delicious food make up for it. In the rare event of any complaints or issues, KFC handles them promptly and strives to resolve them to the customer's satisfaction.

Environmental Responsibility:

KFC is committed to sustainable sourcing of ingredients, ensuring that they are obtained responsibly and ethically. They also prioritize recycling and waste management practices, minimizing their environmental impact. Efforts to reduce their carbon footprint are evident in their operations, making KFC a responsible choice for environmentally conscious customers.

Online Presence:

KFC has a user-friendly website that provides all the necessary information about their menu, locations, and promotions. They also have a mobile app available for convenient ordering and tracking of deliveries. Online ordering and delivery options make it easy for customers to enjoy KFC's delicious food at their convenience.

Community Involvement:

KFC actively engages with the local community through sponsorships and partnerships with local organizations. They also contribute to charitable causes, supporting initiatives that make a positive impact. KFC's involvement in the community showcases their commitment to giving back and being a responsible corporate citizen.

How to file a complaint about KFC?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with KFC. Make it specific and clear, such as "Incorrect Order at KFC Downtown Branch" or "Poor Customer Service at KFC on Main Street".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention the location and date of the incident, the nature of the problem (e.g., food quality, hygiene, customer service), and any specific details like order number or employee names if relevant. Describe any communication you've had with KFC staff and the outcome. If you attempted to resolve the issue, include those steps and KFC's response. Explain how this experience has personally affected you, such as causing inconvenience, health issues, or financial loss.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the attachments for your own security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any monetary loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution from KFC, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and to ensure all relevant details have been included. Check for spelling and grammar errors to make your complaint as professional and credible as possible.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any updates or responses to your complaint. You may receive feedback from KFC or from other users who have had similar experiences, which can be helpful in resolving your issue.

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Contact KFC customer service

Phone numbers

+1 (800) 225-5532 +1 (949) 218-4453 More phone numbers

Website

www.kfc.com

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Use this comments board to leave complaints and reviews about KFC. Discuss the issues you have had with KFC and work with their customer service team to find a resolution.