KFC reviews and complaints 1
View all 3447 complaintsKFC - Service
Ordered chicken, ttendent tol me the original will be 14 min. Wait. Fine I waited 20 min. Till she called my #. Went to the counter followed by a woman who entered the store three customers after I did. The woman told her her order was missing some extra sides. She pulled the side I ordered and placed other sides into her bag, the woman left. She then asked me what my order was when I told her it was the original, she said it would be a 14 min. Wait. I then told her to that I had already been there 25 min. And was there before the woman she had just served. She then told me it would be another 14 min I then told her let me have my money, and left.
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while in kfc in the abbeycentre longwood road at 7.40 this evening, one member of staff was serving customers while another two staff where behind the counter cleaning and cashing up tills, i believe the kfc is open until 9pm, while four customers in front of me where waiting to be served, one of these customers brought back a burger which had slime for salad, another asked for her money back because she had waited for so long, eventually after approx 20minutes i was served with chips which had been sitting in the tray for at least the length of time i had been there, then i had to return a burger because it had salad on it and was supposed to be plain, the lady behind me then asked for fresh chips to be put on, which the staff did, i had finished my meal and a lady who had been in front of me in the cue was still waiting for her meal, i just found the whole experience totally unacceptable. My family and i enjoy kfc but not if we had to go through that each time. Regards T.Agnew
went to lithgow store this morning waited 25 minutes i was ignored, then the girl behind the counter decieded it was more important to put the chairs around the tables then to serve me as i had to go to oberon i couldn, t wait any longer the kfc was to be a treat for my grandchildren, rang the store when i got home i was told she we speak to the staff and get back to me that didnt happen either