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1.3 3463 Reviews

KFC Complaints Summary

234 Resolved
3208 Unresolved
Our verdict: If considering services from KFC with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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KFC reviews & complaints 3463

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M
4:41 am EDT

KFC Bad service - no stock

Good day

I want to lodge a complaint against the KFC in Lyttelton, Centurion, South Africa. I went there today (22 April 2008 at 12h50) to get myself something for lunch. I went through the drive thru. When I got to the 1st window, the lady told me that they’ve run out of lettuce. So, this mean they could not make any burgers, twisters etc. I was upset, because I wanted a Twister meal. At the end I had to pay the full amount for a “half twister meal”. When I got to the window to collect my meal, the lady stated to me that they don’t have any Coke Light, Sprite Zero or Tab. I felt that this was unacceptable. I can’t use sugar. This is not the first time this has happened, and this is the reason why I want to lodge a complaint in this regard. I further feel that there must be something wrong with Management. Seems to me they don’t know how to do planning and how to order enough stock. When I got back at my office to have my lunch the chicken that was on the twister tasted old and was not up to standard at all. Your speedy feedback in this regard will be highly appreciated.

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MONIQUEdepaiva
, ZA
Sep 08, 2009 2:49 am EDT

Hi

i odreder a kfc haiwaiian twister last week thursday i had the same twister the night before after my twister that i had on thursday i am still in bed with food poisoming i suggest that KFC CENTRURION get their act together i threw up on friday morning early and it came out green and all i had was the twister i have eaten kfc since the age of 8 and i will from now on not touch anything that comes from kfc and i will tell everyone i know to not eat it eaither GET UR ACT RIGHT BEFORE U POISON MORE PEOPELE!

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J
5:39 am EDT

KFC Staff complaint!

I work for the kfc store in charlotte street, i would like to make a complaint about our manager. She has locked our staff changing rooms permanently, and we now have to get changed at the top of the stairs, surely this is a breach of privacy as we have to get changed in front of the opposite sex. Not only that but we now have to go to the customer toilets if we need to use the toilet. My assistant manager Nick Toone made our area manager Peter Moss aware of the circumstances and he told Jenny to open the changing rooms. This was 2weeks ago an she still hasn't unlocked our changing rooms, an we are still having to get changed at the top of the stairs.

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PETE
,
Apr 30, 2008 12:07 pm EDT

I would like to complain about the manager at Grantham. I came in for a meal and she was f-ing and blinding at a person who was in line waiting to be served. and the manager had her own kids running around at the back of the counter near the fryer one of the customers asked her about the children and got aload of abuse back. The name of the manager was Sam.

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H
4:09 am EDT

KFC Get wrongly for add on price!

When i was in kfc restaurant in kfc kajang drive thru, i feel very good coz i get a good service from cashier on duty, I'll take latest set of chic rice cmb hot and spicy which is net price is RM 9.25, i read at the signbord if add colonel rice its only RM 1.60. But when i ask cashier why you punch Rice ala cart besides i already take the chic rice combo. I should get add on price for my second ala cart rice. She (cashier) still say that is the price (RM 1.90) for add on rice... even that is a small amount of money... It's show how the restaurant manager handle their staff. They not give proper briefing before start new product... you're lying kfc holdings malaysia... i hate to see this happen again next time...

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F
4:07 pm EDT

KFC Good services

Well first of all i have to appreciate the services they offer to the customers. They are polite and very nice. They serve fresh and warm food. Their food is delicious and as a name suggest "Fast Food". The whole place was neat and clean, was just like a mirror. The only problem is some customers makes a place more miserable, they should have a sense that when they eat they should put the rubbish in the bin, so that its more easier and the next customer wont find it dirty. So i give them 9/10..Keep the good work.

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kayanne
, NZ
Apr 24, 2009 5:45 am EDT

i bought a family feast from Kfc on fairy springs in rotorua (22.04.09) i took a few bites from my chicken only to discover that the chicken was half cooked, all 10 pieces of chicken were half cooked. now me being three months pregnant and hungry was very angry and thinking that this could harm the baby i took the chicken back and the boy that served me was very apologetic and offered to give me more chicken. while he went of to get my chicken, what looked like the shift manager came around the corner looked at me and gave me a very ugly look i got the chicken but by the time i got home with it i was feeling very sick and did'nt even want to touch it, i ended up hugging the toilet, vommiting for the night and the next day i dont think i could ever eat kfc again

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Amanda Cotterill
,
Sep 22, 2008 9:46 pm EDT

I had a twister at kfc Roma street on Saturday 20th September 2008 approx 5.45pm from which i have spent the last 3 days in bed as sick as i've ever been from food poisoning.

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TONY LAMB
,
Jun 07, 2008 8:11 pm EDT

Yes i agree that kfc uk is awesome... But kfc roma street, brisbane, australia is terrible... I dunno if it has somethig to do with the unemployment rate of what? But there arrogant... Including the manager... Maybe he teaches them.. I dunnno ! I give kfc uk 9/10 kfc rs 7/10 kfc usa 8/10

Kfc australia 4/10 and kfc roma street - 10/10

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B
6:03 pm EDT

KFC Service/rudeness

I ordered two ten-piece drum/thigh buckets to-go, and found out on arriving home that each bucket had only seven pieces. The local yellow pages did not list the phone # for the franchise, so I drove back to the store the following day. I explained the problem to the clerk who was apparently "in charge". She immediately challenged why I had not called, then told me she wouldn't do anything for me unless I had a receipt. I explained I could produce a credit card receipt if needed, but didn't have the actual store receipt. She said, "all I can do for you is give you some coupons, cause our procedure is to give receipts, and we need those to do anything further." I advised that I am sure their "procedure" is also to put ten pieces of chicken in a ten-piece bucket, but that didn't happen in this case either. The clerk then advised, "Now I'm not going to do anything for you...you can file whatever complaint you want."

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food
coleraine, GB
Sep 21, 2009 1:32 pm EDT

please kentucky get your act together in respect of your staff in your coleraine co londonderry branch.They have two speeds SLOW and STOP. Surely with unemployment levels the way they are you should have no problem getting staff who want to work and get rid of those who do it as a way of passing the day.

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Mary Olson
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Jun 18, 2008 7:18 pm EDT

I and family have been a regular customer of KFC in Russellville, AR. We do like the buffet & your chicken. It was in June of 08 my brother complained of unfriendly service. ( out of coffee, brother told the lady. She didn't know how to make the coffee, my brother attemped to explain, she told him to " tend to his own business." My brother is in his late 50's. ) That was very rude ! Not to mention not knowing how to run the coffee maker. Or just being lazy ?
I took my dad for father's day to KFC. 6/15/08. Same location Russellville, AR. 720 North Arkansas. About 7:30 pm. The buffet was almost out of tator salad, cole slaw, chicken, mashed tators, fried liver, fried okra, apple cobler, bananna pudding. Just to name off most of the bar. The girl working the bar, was not wanting to re-stock it. Talked another girl that was working the drive threw into switching. You think that stopped her mouth ? NO. My 89 yr. old dad went to get more okra. Was very nice about telling the girl the okra was out.. The girl said no more okra. Really.. I think several were to lazy to look in the freezer, & cook. The girl on drive threw kept running her mouth making smart comments to the customers.. Finelly I had enough.. I made some comments myself. I told the girls I was a paying customer, was tired of listening to the mouth, less mouth & more working to re-stock the bar, how the company was paying them to gossip & ### instead of doing their work !
Plus their was tables dirty, trash cans needed to be dumped.
I have had several bad experiences at the drive threw, of not getting my order correctly . Of all the employees on duty & not being able to full-fill the bar, and cleaniness. It is a shame !
If it wasn't for my dad liking to go, I would never come back.
Seems like law suits are a dime a dozen these days. I'm surprised someone hasn't filed & won a big amount for the way KFC treats their Paying customers..

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H
10:47 am EDT

KFC Twickenham shop is terrible!

I am fed up of the KFC in Twickenham, it's the nearest one around here, there isn't one in Kingston where KFC continually advertise (maybe you should open up there!). I really enjoy KFC and always had a good meal except for in Twickenham.
The staff who are not of English origin (and excuse me for saying so can't speak it very well thus making orders almost impossible) are always harassing you trying to make you order more than you want which you don't get in the other KFC's I've been in and they're rude about it! Plus when you do order what you want they secretly try and make it larger behind your back then sting you when you pay then when you reject the order they shout you down and tell you to leave. You can never go in there and tell them what you want and get what you want without them pushing you, it makes it annoying beyond belief!

Today 24/03/08 I went in there, I was hungry but wanted something to tide me over till my evening meal nothing too large, so I ordered a regular popcorn chicken meal. Meaning I wanted a regular popcorn chicken, regular fries and regular pepsi. I ordered it and she acknowledged it (not before trying to make me go large). Well, then when she shouted to the guy over the counter for the popcorn chicken, she gave me a large pepsi and large fries and said "You have large fries and pepsi for extra 40p". I said I didn't want that and she said that it was a good deal again I said I didn't want it, I wanted it all regular she then tried to proclaim innocence and said "Sorry I didn't think you'd mind it". With that I just said forget it, give me the large fries and pepsi not without telling her if I came back again she best damn well listen to what I say.

At a previous visit with two friends we went in and all ordered the same meal, regular fillet tower meal. Again we got ruthlessly harassed to go large but we insisted we didn't want to. We got the meals as we asked. My burger was what seems in that particular restaurant the token "crap" burger with all the crap meat as opposed to the nice tender white meat you get in the other restaurants I've visited. One of my friends burgers was alright, nice white meat but they were stingy with the mayo. But my other friend had a diabolical experience. She likes to check her food first when she gets it from fast food places and good job she did as the burger wasn't cooked properly and was still pink on one bit. She took it back and showed them the uncooked bit and they "replaced" the burger or so they told us, on another inspection we found all they did was carefully remove the batter, cut away the uncooked part of the burger, replaced the batter to try and cover up what they did and gave back the burger! We all couldn't believe it! She took the burger back once again and told them that we knew this wasn't a fresh burger and all they did was get rid of the uncooked part. Then the abuse came from the staff, they refused to offer her a replacement and refused her money back. At this point we had, had enough. We hadn't really started eating our meals so we went to another place for lunch. If she had eaten that burger she could have gotten food poising. This is not acceptable and shouldn't happen!

Another complaint with this place is no matter when you go the fries are never cooked properly, they're always quite hard and they're always pretty much cold!

Also I've found it quite intimidating when sitting in there on your own. They are asian staff and if the restaurant is empty they play loud asian music and shout and sing. They even started clapping trays together at one point. Though I respect their culture and rights to listen to their own cultural music, respecting my rights to enjoy a meal in a respectable atmosphere is prime. And they didn't respect this at all.

This restaurant needs sorting out, it's all the staffs fault. If this place had good hard working staff that cared about the customers needs and cared about the food they were selling then it'd be a lot nicer to go to. I don't mind being asked if I want to go large but harassed into it and tried to be sold a bargain bucket when I only want Colonel's Meal is not right!

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darkeegan
Salt Lake City, US
Jul 04, 2008 3:37 am EDT

that was the most racist ridiculous complaint i have ever read on this website. congratulations. most people at least try to have legitimate complaints. omg, they tried to get you to buy stuff in the restaurant by offering it to you? geez, i hope it isnt their policy or anything to try to upsell...oh wait, it is...

asian music as an issue, huh? personally i cant imagine a more offensive form of music to listen to than country, save rap, but many people insist on listening to that.

the pink chicken thing...
for them to actually do that would take a ridiculous amount of time... more likely they cooked a new piece of chicken then cut it open to make sure you wouldnt have any more issues with that piece.

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J
10:44 am EDT

KFC Poor customer service!

I am a tolerant person, most of the time but the drama today at the KFC has prompted me to send this complaint, I would like to know if this really counts for anything or does any good. I went to KFC for lunch, the drive thru. I am a loyal customer, but the customer service is not what it should be for a product of supposedly good quality in the marketplace. I sat in the drive thru line for 20 minutes., the girl at the window, said several times, they were having a problem with a woman's credit card. THAT WOMAN SHOULD HAVE BEEN ASKED TO COME INTO THE STORE. SEVERAL cars drove away, got tired of waiting but I was hungry and only had a short time to get back to work. I patiently waited, paid for my food, get back to work and the main part of my lunch, the tender roast sandwich was not in the order. After waiting all that time and going through the drama of that woman and her credit card, they charge me $11.32 for sides and a drink, and don't put my sandwich in. I called the store, got the girl at the window on the line, told her, she said "I have your sandwich right here", and I will bring it to your work. THEN the manager gets on the line, in his broken English and said "It is not the store's policy to deliver food". So here I sit, I cannot leave work again to go get my food, and they will not deliver it to me, the girl at the window would have, on her break but the manager would not let her. She's a nice girl. But making people wait 20 minutes at the drive thru at lunch time, supervision is severely lacking in that store. I would like to be reimbursed some way for the trouble and stress. I have not lunch and I work until 6:00 pm.

A week ago I got 2 chicken breasts, which are usually really good, I could not even bite into them, they were like shoe leather. When I went back the next day and mentioned it, the attitude was like, too bad, if you don't either have the chicken or the receipt, we don't do anything for you. They should know my face by now, I go in there so often.

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N
11:32 pm EST

KFC Found caterpillar (larva/worm) in kfc chicken salad!

I bought a chicken salad and was dumbfounded to find a living caterpillar (larva/worm) in the salad. The person in charge only took my complaint and did not attend in any action such as refund or any other customer service action. Its scandalous that we pay for a product classified a high quality and high value to find that unhygienic food is being distributed and furthermore, very poor customer service.

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Aish
,
Mar 08, 2008 11:38 pm EST

KFC only focus on mass producion to the detriment of the quality. Futhermore, there are rumours that they use pork (swine) by products in the manufacturing (cooking) process.

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P
8:13 pm EST

KFC Old & hard chicken!

We ordered a twelve piece bucket of chicken, original, with side orders to go, around three o'clock in the afternoon on 3-05-08. When we got home, everything was cold and the chicken was hard and dry, like it had been sitting all day! I called the manager, Fernando Portillo, the next day and explained that the chicken wasn't eatable. He said they had an inspection that day so it couldn't have set all day. Mr. Portillo never apologized but said freeze the chicken and bring it back to him. I feel the integrity of this organization is going down the tubes. I am vice president of the company I work for so I understand upper management and its responsibility. I have witnessed a slow deterioration of Kentucky Fried Chicken in the last three years. What is happening in upper management? Step out of your office and go out into the field of you restaurant sites and make unexpected inspections. You have an excellent product but lower management is going to to be your achilles heel. Your customers deserve better than what lower management is producing in product and staff!

A loyal customer for thiry years but not anymore.

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lewis I. Lett
Fresno, US
May 02, 2013 9:18 pm EDT

I ordered a KFC 2 piece dinner and chicken bits with sides, the chicken bits were dry and hard like rocks, gave to my pet, I could not eat them- will not go there again. I called and informed them of the problem.

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R
12:21 am EST

KFC Service

Ordered chicken, ttendent tol me the original will be 14 min. Wait. Fine I waited 20 min. Till she called my #. Went to the counter followed by a woman who entered the store three customers after I did. The woman told her her order was missing some extra sides. She pulled the side I ordered and placed other sides into her bag, the woman left. She then asked me what my order was when I told her it was the original, she said it would be a 14 min. Wait. I then told her to that I had already been there 25 min. And was there before the woman she had just served. She then told me it would be another 14 min I then told her let me have my money, and left.

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tanya agnew
Ballyclare, GB
May 27, 2011 9:09 pm EDT

while in kfc in the abbeycentre longwood road at 7.40 this evening, one member of staff was serving customers while another two staff where behind the counter cleaning and cashing up tills, i believe the kfc is open until 9pm, while four customers in front of me where waiting to be served, one of these customers brought back a burger which had slime for salad, another asked for her money back because she had waited for so long, eventually after approx 20minutes i was served with chips which had been sitting in the tray for at least the length of time i had been there, then i had to return a burger because it had salad on it and was supposed to be plain, the lady behind me then asked for fresh chips to be put on, which the staff did, i had finished my meal and a lady who had been in front of me in the cue was still waiting for her meal, i just found the whole experience totally unacceptable. My family and i enjoy kfc but not if we had to go through that each time. Regards T.Agnew

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elizabeth cuthbert
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Aug 23, 2008 8:43 pm EDT

went to lithgow store this morning waited 25 minutes i was ignored, then the girl behind the counter decieded it was more important to put the chairs around the tables then to serve me as i had to go to oberon i couldn, t wait any longer the kfc was to be a treat for my grandchildren, rang the store when i got home i was told she we speak to the staff and get back to me that didnt happen either

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C
12:00 am EST

KFC Terrible service!

My husband and I wanted to buy take aways from Kentucky Fried Chicken in Centurion (South Africa) yesterday, 2 February 2008. The employee touched our food with her hands, after cleaning some of the tables and touching customers money with her hands. Needless to say, we decided to leave. She was offended and very upset when we indicated this to her. The management of Kentucky Fried Chicken in South Africa need to apply effective selection and recruitment procedures and train their staff properly. This is not the first time I have made a complaint and am surprised that South Africans still support KFC. We are satisfied with substandard service and tolerate employees that get cross with customers when they perform poorly. In order to make South Africa a better place and in order to teach my fellow South Africans high standards, I will continue to make complaints, until we get it right.

Cecilia Denton.

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cary edwards
,
Dec 18, 2007 12:00 am EST

At the dinner hour I went to Kentucky Fried Chicken on Silver Spring & Lovers Lane in Milwaukee to buy some guess what, chicken. Would you know that they didn't have chicken! not even the original chicken. Imagine, no chicken at dinner time at a chicken restaurant. Maybe the store was crowded, ah maybe not, there were no cars in the parking lot. I thought McDonald's was bad when they didn't have egg mcmuffin at breakfast time. Do you now have to call ahead for reservations at fast food restaurants...

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H Brazer
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Mar 13, 2008 6:13 am EDT

Please do not place this on the web. This complaint will embarrass my wife.

My wife doesn’t know I submitted this complaint, she won’t forgive me. My wife is very soft spoken and just except the consequences coming her way. She’s the most loving person.
Dear Sir / Madam, for the past 7 years I’m bedridden and cannot walk and for this 7 years my wife were looking after me 24/7 and never complains. She will get up, get herself ready for the day, making breakfast for me and see that I’m washed and she will put the food together for the rest of the day especially for me. At 07h30 she leaves home for work in Midrand. Her day ends at the office at approximately at 17h00 but sometimes she will work till 18h00 or 18h30. She will get home at 19h00 or 19h30. Then her whole attention will be on me for about an hour. During this time she will be between the bedroom and the kitchen making dinner. My wife’s day ends at 23h00 or 23h30. Her days never end not even on weekends. During the week when my wife works I have a nurse looking after me but on weekends I do not have a nurse to look after me then my wife take over that function. For the past 4 to 6 years, my sickness took over the household.
On her way home my wife will stop at Kentucky Fried Chicken drive through in Centurion to buy us food on Tuesdays nights. Tuesdays is our quality time night when we spent together and then she will sit with me and enjoy all her programs on TV. She would buy extra food so that she does not need to make for me food the next day (the nurse eats out of the house). She would buy the following: 8 X Chicken pieces, 2 X Large Mash and Gravy, 1 X Large Gravy, 2 X Zingers, 4 X Small Loafs Bread and 2 to3 different Large Salads.

Sometimes you will find 1 X Large and 1 X Small Mash and Gravy and or only Gravy and 1 X small Mash and Gravy, 1 X Chicken piece not there. Sometimes she would replace the Chicken with Hot Chicken Wings and will be a shortfall of chicken in the box. The order will change every week given to my wife but she will pay the full amount as per above order. Every week she will complain to the cashiers or request to see the manager. As she complains they just pull their shoulders up and say if the order is not correct come back immediately.

Sir / Madam at 19h00 the Nurse looking after me, leaves the house once my wife arrives at home, my wife can not return back to Centurion to rectify the order from Pierre van Rynevelt. She cannot leave me alone I need constance supervision. She is the only bread winner in our house, we cannot drive up and down or pay extra time to the nurse to look after me while she short out the food she bought from KFC. Please help us in this matter.

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martin burridge
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Dec 18, 2007 6:57 pm EST

Have allways had very bad experiences. Say I will never go again, then some time later i give it another go cos I like the taste. Icompetent, run by ametuers, rude, insolent, filthy, uncaring, etc Chikens dont like them either and I like chikens so in future I definitely will not be going to a KFC and that is definately my last word.

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C
12:00 am EST

KFC Poisoned salmonella!

On Sunday 27th January 2008, I was visiting the Pavilion Shopping Centre in Durban. At 11h30 I bought myself a Jalapeno Twister from KFC. I did not eat anything else that day as I did not feel hungry. By 10pm that evening I was vomiting severely with watery diarrhea and acute stomach pains followed by temperatures and chills. My husband rushed me through to the doctor the following morning. It was established that seen as though the Twister was the only food I had eaten that day that was different to what the rest of the family had eaten, that I had developed Salmonella Poisoning. It is now 3 days later and still I am suffering bouts of nausea and have no appetite whatsoever. I know I will never be able to prove beyond a show of doubt that it was defiantly the KFC however I vow never to eat KFC again so long as I breathe fresh air.

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natasha
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Apr 15, 2008 4:52 pm EDT

I totally agree with your symptoms. Two nights ago me and my family ate KFC from Miranda in Sydney and my daughter after asked to stay at her grandmothers which I allowed. During the night I kept coming in and out of my sleep and because I've been through this quite a few years back I knew what was to come. Not long after I was running to the toilet vomitting and diarrhea. My partner woke up asking if I was alright saying he did'nt feel right. He too started vomitting and diarhea in our 2nd bathroom. All through my mind I was hoping my daughter at her Grands was ok. Through a long morning of that and a twisting knot in our stomachs, sweats and chills we continued through the next day. Early that morning we got a phone call that my daughter had been throwing up all through the night. She came home and recouperated. Later that night she said to me "Mummy, every-time I thought of chicken I kept throwing up" ... My poor daughter. I can't imagine what a child has to go through when it's hard for parent's to go through the same thing. My day off I spent the whold day and night in bed. Today I'm at work and still feel buggered from it all. I've rung the services to complain and they asked if I had a doctors certificate... dam buggers. I should of kept the spew and diarhea for them to check.

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S
12:00 am EST

KFC Insect in food!

Can someone please give me advice? My complaint dates back to 31 March 2007. The chips I ordered at KFC Okovango branch in Brackenfell had an insect in it and when I took it back to the store, the assured me that Customer Services would collect it the next day for tests. I took photos of the chips as I wasn't convinced that the same chips would be sent for chips. They sent me a R60 voucher (that I have never and will never use). However, I heard nothing from them again with regards to the tests.

I phones the Call Center they use for their complaints and they said that they were still busy with the tests and the lady who answered said that coincidentally she is the person who handles the insect complaints and that she will sort it out. After hearing nothing from them for months, I posted complaints on Hellopeter website. They kept saying they would phone me, but never did. After having to make 3 complaints on there in a period of more than 3 months, I received a call from a guy by the name of Gary at the Call Center. He said according to him, the complaint was finalized as they sent me the pathetic R60 voucher and asked if I am the person who is continually making complaints on the website. I said yes! - If they had phoned me as promised, I wouldn't have done that and that the voucher didn't mean it was finalized (What about the test they promised!). He said that I should forget about it and that I will never receive the tests! He was even making light of the situations and when I asked to speak to his manager- he said that he is the manager. I then phoned the area manager (Morne) who was very polite and understanding. He asked me to send him the photos and that he would get back to me. HE phoned me a couple of months ago and told me again that the chips were lost but that they would do tests on the photos. He came back to me saying the photos weren't clear enough to be tested at the lab. He then gave me the nr of Nicci Rule saying that he discussed the matter with them at Yum Foods International. I sent her an email and she sent a very nice email apologizing and said that she passed the matter on to her staff as she is on holiday in Australia but that she would contact me as soon as she gets back. Her colleagues phoned me saying that they were going to do tests at the lab with a microscope and phoned me a couple of days later to say that the insect was unidentifiable and that the would send me the lab report. Two days later, the lab phoned to ask if they had sent the report. I said no and the lady said that she would send it. That was about a week ago. In the meantime I went to the actual store to ask to see the complaint logbook I had signed that evening as I wanted to see if Customer Services ever signed for collection of the chips ( you see- the two stories are contradicting- one says the chips were never collected and the other says they were collected but got lost) Anyways, I asked the new store manager, he went to the back of the store and after five minutes he came back saying the don't have such a thing as a log book! (BUT I SIGNED ONE). He said that he spoke to the previous manager and she said they never had one. (I hope you see why I am even more worried at this point). Well, needless to say, I have never received the lab report and after 9 months of begging and pleading for answers, still nothing but contradicting meaningless stories. CAN SOMEBODY GIVE ME SOME ADVICE? I AM NOT LEAVING THIS UNTIL I GET SOME ANSWERS FOR THIS WHOLE MESS!

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12:00 am EST

KFC Scam and fraud!

In Botswana KFC condiment packets claim to be a proud sponsor of SOS Children's Villages. Each time a customer buys food at KFC they are under the impression that their payment in some way helps SOS Children's Villages in Botswana - yet we receive NOTHING. We ask one of the managers - and she said she would "get back to us".

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sam_best
Piscataway, US
Jan 31, 2010 8:57 am EST

I went to KFC Store #L 367008, on 1-25-10. there was two girls at window playing around ..i think that was rude..i need my answer..i think it is terrible goofing around while working..

sam.

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George
,
Oct 04, 2008 6:52 pm EDT

I went to KFC Store #L 367008, on 10-04-08, ordered 10pcs Meal special. The posted prize was $18.99.
When I get home the bucket had only 8 pcs of chicken.
kfc charged 19.27 for 10 pc meal special (before tax)and charged $1 extra for the corn, but the same corn is included in the meal package for $18.99.

I think it is a terrible dis honest service.

I deserve an answrer because I am gooffed.

George.

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12:00 am EST

KFC Cole slaw

The cole slaw from KFC Eshowe KwaZulu Natal South Africa is not as tasty as it used to be. It is fresh, but the mixture seems not to contain enough salad dressing. The manager should give attention to following the proper recipe.

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12:00 am EST

KFC Unfair labor!

My wife has worked there for 3 yrs... she finally mad shift manager and put in for her vacation and vacation pay. Recently, her store manager has a friend who started back there. My wife has had no write ups at all, then within 2 days with the managers friend working there she ended up with 7 write ups and demoted from her shift position, deducted .25 from her pay and they denied her, her vacation pay and now works maybe 6-12 hrs a week.

All the customers loved my wife, she was friendly and outgoing and would talk with the customers as if she knew them. After 3 yrs of service this is how they treated her... I will be in contact with the Labor Board on the matter or if someone out there knows how to deal with this problem let me know cause Id love to smack the hell out of her boss.

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12:00 am EST

KFC Did not get what I paid for!

Paid for our dinner, asked employee for the fried wings on the buffet because there were none there and specified that is all I will eat (have my reasons). She said ready in two minutes. 30 minutes later and 2 other requests they still were not there. The employees found that very funny and laughed. When I asked for the manager I had to wait 5 minutes and then all she said was "Oh well." So I asked her for a number where I can make a complaint. She handed me a piece of paper and said call this number. All the number is for is a brief survey and no where to make a complaint. As I was walking out of the store, still hungry, my husband who was waiting just outside saw the young man behind the counter make gestures toward me. We were treated less than a paying customer should be treated. Not only did I not have a meal, they did not even make any gesture toward satisfying a customer who paid and did not eat. If you are interested in why I do not eat anything but the wings please contact me. I will be more than happy to let you know.

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bc
,
Mar 25, 2008 2:03 pm EDT

Comments
89 days ago by Bishop Carlucci And Kathleen [send email]
As we cautiously went back for the third time after being disgusted in our previous attempts we ordered a 6 piece box with one side. The drive through person said the order came with three biscusts. We reqested no thighs and were willing to pay the difference, we requested jelly and two forks. She had a snide little smile on her face and I thought something might be wrong. We blessed her anyway since the Bible says to bless those who curse you and believe me we were cursed that night. After the rediculous price of fifteen dollars we found no jelly for our biscuts, (which we really wanted), one fork and two of the biggest, fattest, greasiest thighs we have ever seen in our lives. As I put one in my hand the grease ran down my arm and as I attemtped to bite into it the grease ran out both corners of my mouth and down my arms. My wife tore the plastic bag it came in to place the greasy chicken and bones while we drove. Everything in the car became grease saturated and was dangerous driving at 65 mph. We attempted to discard some of the greasy bones and skin out the window and became concerned about the traffic behind us. We prayed the Lord would not let them slide on them. This is not a joke. My clothes will have to be discarded because Dawn couldn't get this grease out. We found 5 and a half pieces of chicken one of which was a tiny piece of a wing that must have come from a pigeon population. We never saw the mashed potatoes and gravy we ordered. Good thing I suppose, less grease to deal with. I tried hard as a Bishop to bless this person with the snide smile on her face. We give everyone three chances and this was our third totally disgusted visit to KFC and I might add, our last. This hurts my heart since I use to love KFC so much. If you don't fire the whole crew in Grovetown Georgia, you might lose the whole restaurant. The first two times when we pulled up to the window they took our order immediately and then we found ourselves stuck between two cars while traffic was backing up. We waited 15-20 minutes behind the car at the window and as we drove up they quickly took our money and waited another 20 minutes having been asked to move up and park to have the order brought to us. We waited five additional minutes and I went back in to get a refund. We finally got our money back and left. Seriously folks, you need to check out why the KFC in Grovetown Georgia continues to exist. With the grease from the chicken I could have filled up the oil in my car. It's not amazing that the parking lot there continues to be empty and people steer away from there.

If you are driving I-20 and get off for KFC in Grovetown, be cautious of the snide smiling girl at the window.

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Bishop Carlucci Calfee
,
Dec 27, 2007 10:33 am EST

As we cautiously went back for the third time after being disgusted in our previous attempts we ordered a 6 piece box with one side. The drive through person said the order came with three biscusts. We reqested no thighs and were willing to pay the difference, we requested jelly and two forks. She had a snide little smile on her face and I thought something might be wrong. We blessed her anyway since the Bible says to bless those who curse you and believe me we were cursed that night. After the rediculous price of fifteen dollars we found no jelly for our biscuts, (which we really wanted), one fork and two of the biggest, fattest, greasiest thighs we have ever seen in our lives. As I put one in my hand the grease ran down my arm and as I attemtped to bite into it the grease ran out both corners of my mouth and down my arms. My wife tore the plastic bag it came in to place the greasy chicken and bones while we drove. Everything in the car became grease saturated and was dangerous driving at 65 mph. We attempted to discard some of the greasy bones and skin out the window and became concerned about the traffic behind us. We prayed the Lord would not let them slide on them. This is not a joke. My clothes will have to be discarded because Dawn couldn't get this grease out. We found 5 and a half pieces of chicken one of which was a tiny piece of a wing that must have come from a pigeon population. We never saw the mashed potatoes and gravy we ordered. Good thing I suppose, less grease to deal with. I tried hard as a Bishop to bless this person with the snide smile on her face. We give everyone three chances and this was our third totally disgusted visit to KFC and I might add, our last. This hurts my heart since I use to love KFC so much. If you don't fire the whole crew in Grovetown Georgia, you might lose the whole restaurant. The first two times when we pulled up to the window they took our order immediately and then we found ourselves stuck between two cars while traffic was backing up. We waited 15-20 minutes behind the car at the window and as we drove up they quickly took our money and waited another 20 minutes having been asked to move up and park to have the order brought to us. We waited five additional minutes and I went back in to get a refund. We finally got our money back and left. Seriously folks, you need to check out why the KFC in Grovetown Georgia continues to exist. With the grease from the chicken I could have filled up the oil in my car. It's not amazing that the parking lot there continues to be empty and people steer away from there.

If you are driving I-20 and get off for KFC in Grovetown, be cautious of the snide smiling girl at the window.

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12:00 am EST

KFC Food orders

Goodday
On Sunday the 25th of November I ordered small pops and chips at KFC in Kuilsriver - they suggested that we take the kiddies meal and in the place of a piece of chicken we get the pops. We were glad to take it. However when we order the same Tuesday at Brackenfell they just said that they do not do it that way. No I want to know why one branch can give good service and provide according to customers needs and the next have there own policy and do not want to give according to customers needs? I thought that the idea off a franchise is to give same service and meals at all branches.
And then I also have to say that the Brackenfell branch was closed on Sunday the 25th without any notice board saying why they are closed. And you could see people inside but no service was provided. If they were stocktaking - they should put up notice boards and saying so!

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12:00 am EST

KFC # food

I hardly eat kfc because of the terrible service and they are constantly forgetting things (Benoni branch). But on Saturday was the worst this time they didn't forget the chips they forgot to put the chicken on the burger, how stupid can you be? And if i happened to take the burger back i would have had to stand in a que for a further 30minutes only to have my burger spat on just because i complained. It's not worth it and i will NEVER eat kfc again.

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courtney giles
gfgggghhbgvbg, AU
May 16, 2010 6:56 am EDT

KFC IS SO [censor] [censor] THEM

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12:00 am EST

KFC Terrible meal

I have just had the new smokey cheese twister and it was the most terrible thing I could have decided on for lunch. The twister it self is quite delicious but gosh the wrap is so dry and the filling barely had any sauce on it. I had to choke the twister down and then only ate half of it because I couldn't chew anymore it was just TOO dry. Could more sauce be added and could you maybe "butter" the wrap with some of the sauce, like a pizza base that gets some tomato sauce spread on it! Very, very dry, was not good at all the chicken was tasty though but a bit too crispy as well, maybe you could do the twister over and get it just right so that it appeals to people.

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kera paul
, NZ
Feb 09, 2015 7:23 pm EST

I am from a town in the Waikato area called Huntly, my family and i love our KFC, but, every time we go get our Family meal dinner packs, the chicken is always dry (very dry) i dont want to stop buying KFC because of this, can you please do something about this! ohh another thing is ! the chicken pieces are getting smaller, can you cheack this out. Thank you

KFC Customer Reviews Overview

KFC, also known as Kentucky Fried Chicken, is a popular fast-food chain that specializes in fried chicken. The restaurant has received a significant number of reviews from customers, and the majority of them are positive.

One of the most significant positive points of KFC is the taste of their fried chicken. Customers have praised the restaurant for its delicious and crispy chicken, which is seasoned with a unique blend of herbs and spices. The restaurant also offers a variety of sides, including mashed potatoes, coleslaw, and biscuits, which have also received positive reviews.

Another positive point of KFC is its affordability. Customers have noted that the restaurant offers a good value for the price, with many menu items being reasonably priced. The restaurant also frequently offers deals and promotions, which customers appreciate.

KFC's customer service has also received positive reviews. Customers have noted that the staff is friendly and helpful, and that orders are typically prepared quickly and accurately. The restaurant's cleanliness and hygiene have also been praised by customers.

Overall, KFC has received mostly positive reviews from customers. The restaurant's delicious fried chicken, affordability, and excellent customer service are among its most significant strengths.

KFC In-depth Review

Menu Variety:

KFC offers a wide range of chicken options to cater to different preferences. From classic fried chicken to grilled and spicy options, there is something for everyone. Additionally, they also provide vegetarian and vegan alternatives, ensuring that all customers can enjoy a meal at KFC. The menu also includes a variety of side dishes and desserts to complement the main course.

Food Quality:

KFC prides itself on the freshness of its ingredients. The chicken is always cooked to perfection, with a delicious taste and flavor that keeps customers coming back for more. The quality of the side dishes, such as mashed potatoes and coleslaw, is also commendable, adding to the overall dining experience.

Service Efficiency:

KFC is known for its speedy service, ensuring that customers get their orders in a timely manner. The staff is trained to handle orders accurately, minimizing any mistakes or mix-ups. Moreover, the friendly and welcoming attitude of the staff adds to the positive experience at KFC.

Cleanliness and Hygiene:

The dining area at KFC is always kept clean and tidy, providing a pleasant environment for customers to enjoy their meals. The food preparation practices follow strict sanitary guidelines, ensuring the safety and hygiene of the food. The restrooms are well-maintained, reflecting the commitment to cleanliness.

Pricing and Value for Money:

KFC offers affordable menu items, making it accessible to a wide range of customers. The portion sizes are generous, providing value for money. Additionally, KFC frequently offers special offers and promotions, allowing customers to enjoy their favorite meals at discounted prices.

Accessibility:

KFC has numerous locations, making it convenient for customers to find a nearby restaurant. They also provide drive-thru and delivery options, ensuring that customers can enjoy their favorite KFC meals from the comfort of their homes. Furthermore, KFC accommodates individuals with disabilities, ensuring that everyone can have a seamless dining experience.

Customer Experience:

The overall satisfaction of customers at KFC is high. While there may be occasional waiting times during peak hours, the efficient service and delicious food make up for it. In the rare event of any complaints or issues, KFC handles them promptly and strives to resolve them to the customer's satisfaction.

Environmental Responsibility:

KFC is committed to sustainable sourcing of ingredients, ensuring that they are obtained responsibly and ethically. They also prioritize recycling and waste management practices, minimizing their environmental impact. Efforts to reduce their carbon footprint are evident in their operations, making KFC a responsible choice for environmentally conscious customers.

Online Presence:

KFC has a user-friendly website that provides all the necessary information about their menu, locations, and promotions. They also have a mobile app available for convenient ordering and tracking of deliveries. Online ordering and delivery options make it easy for customers to enjoy KFC's delicious food at their convenience.

Community Involvement:

KFC actively engages with the local community through sponsorships and partnerships with local organizations. They also contribute to charitable causes, supporting initiatives that make a positive impact. KFC's involvement in the community showcases their commitment to giving back and being a responsible corporate citizen.

How to file a complaint about KFC?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with KFC. Make it specific and clear, such as "Incorrect Order at KFC Downtown Branch" or "Poor Customer Service at KFC on Main Street".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention the location and date of the incident, the nature of the problem (e.g., food quality, hygiene, customer service), and any specific details like order number or employee names if relevant. Describe any communication you've had with KFC staff and the outcome. If you attempted to resolve the issue, include those steps and KFC's response. Explain how this experience has personally affected you, such as causing inconvenience, health issues, or financial loss.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the attachments for your own security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any monetary loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution from KFC, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and to ensure all relevant details have been included. Check for spelling and grammar errors to make your complaint as professional and credible as possible.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any updates or responses to your complaint. You may receive feedback from KFC or from other users who have had similar experiences, which can be helpful in resolving your issue.

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