[Resolved] Kent RO / company is cancelling my service request
I have complained for service request 3 times as of now, but they are cancelling my request again and again, what a kind of response to a customer given by the company, , please solve this issue
My request number [protected] has been cancelled, and also my previous service complaints have been cancelled.
why for a customer requesting a service request and the company is often cancelling?. is it a response from a top company to behave with its customer.I have complained for service request 3 times as of now, but they are cancelling my request again and again, what a kind of response to a customer given by the company,
the MD of my pin code 600054 dealer Mr. Dakshnamurthy is speaking vulgar words that he will not come to check my machine as i did not pay a sediment filter cost of Rs.500 last time, at the time of demo, only he told the machine has 1 year warranty, it is his fault on demo that he failed to inform me only 6 months warranty for 2 of the filters in the machine, and now he is cancelling my request on service. please help me out in this case, such a dealer like this is making the company's name and logo to suppress like anything
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
KENT RO Systems Customer Care's Response, Jul 03, 2017
we deeply regret the inconvenience caused. We have shared the same with our concerned department. We will contact you shortly.
KENT RO Systems Customer Care's Response, Aug 02, 2017
as per our service department, your problem is now resolved. Thanks for your patience and cooperation. Let us know if you require any further assistance.
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