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Kenstar Mixer / Not yet received any service.......

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We has purchased mixer 7 - 8 yrs back. In that we have 12 yrs warranty period. Now the mixer's motor is not working. In a week I had registered 3 complaints but till date no one turned up. Following is the complaint number for each number.
THA[protected], THA[protected], THA[protected].
If you people cannot provide any service then why are you maintaining 12 yrs guarantee or warranty.
I hope this time you people revert back to me and solve our problem.
My cel number:- [protected]

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