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KENNMORE BOILER / BOILER REPAIR

4344 EDSON AVEBronx, NY, United States
1
Contact information:
Phone: 718-324-1372
THIS IS BASICALLY A COMPLAINT THAT WILL DETER ME FROM RENEWING ANY CONTRACT WITH SEARS IN THE FUTURE. ALTHOUGH I HAVE A CONTRATC FOR SERVICE I WAS LEFT OUT IN THE COLD LITERALLY ON A DAY WHEN THE TEMPERATURES WERE 15 AND DROPPING. MY BOILER QUIT ON ME ON 1/24/08 AND I CALLED AT 6AM IN THE MORNING. IT WAS COLD AND THE WEBSITE INDICATED THAT "YOUR REPAIR HAS ALREADY BEEN ASSIGNED TO A TECH AND THE ARRIVAL TIME IS AM - AM."
THERE IS ANN ASSUMPTION IN THIS MESSAGE THAT I WOULD RECEIVE SERVICE THAT MORNING. STUPID ME FOR NOT READING ENGLISH, BUT IT TURNS OUT THAT THERE IS A 24 HOUR BUSINESS WAIT FOR SERVICE. IT WOULD BE A CUSTOMER SERVICE ISSUE TO POST THAT INSTEAD OF THE WORDING GIVEN. ALL DAY THURSDAY AND ALL DAY FRIDAY THEY KEPT SAYING THAT THEY COULD NOT REACH THE CONTRACTUAL TECH. SEARS BEING AS BIG A COMPANY ONLY HAS ONE CONTRACTOR FOR THE ENTIRE BRONX AND COULD NOT EVEN RAISE THEM ON THE PHONE.
HAVING SMALL CHILDREN AND TENENTS THEY COULD NOT ACCOMODATE MY SITUATION. FOR 3 DAYS WE LIVED IN THE COLD, A CONDITION THAT IS UNHEARD OF. WHAT IS THE SENSE OF MY CONTRCT WHICH I PAID GOOD MONEY FOR IF IN AN EMERGENCY LIKE THIS SEARS COULD NOT GET ME SOME ASSISTANCE. THEIR CUSTOMER SERVICE FOLKS WERE BASICALLY UNCARING. THEY NEVER INFORMED ME THAT THERE WAS A 24 HOUR BUSINESS DAY WAIT, THEY THEN CHANGED IT TO 24 TO 48 AND THEN NEVER INFORMED ME THAT IF THEY COULD NOT GET HELP ON THE WEEKDAY THAT WEEKENDS ARE OUT OF THE QUESTION BECAUSE THE CONTRACTOR DOES NOT WORK ON WEEKENDS. MY FAMILY WENT THROUGH 3 DAYS OF COLD FOR NO REASON. WHEN YOU SOLICITE FOR THE CONTRACT THEY IT MAKE SEEM AS THOUGH THE CUSTOMER IS COVERED AND WE’RE NOT. I AM COMPLETELY TURNED OFF WITH SEARS AND WHEN THIS CONTRACT IS UP I WILL PURSUE A COMPANY THAT WILL SERVICE MY NEEDS. I WILL ALSO BE CONTACTING THE BETTER BUSINESS BUREAU DUE TO THE SERVICE RECEIVED AND THE LACK OF COMPASSION TO TRY TO GET ME SOME ASSISTANCE ON EITHER THURSDAY OR FRIDAY KNOWING THE DIRE NEEDS OF THE CUSTOMER IN THIS TYPE OF SITUATION. ALL I KEPT HEARING WAS, I’M SORRY MR. VARGAS, WE APOLGIZE MR. VARGAS, A LOT OF GOOD THAT DID ME.
PITIFUL SERVICE.
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