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Kennesaw / Rude, rip off, and untrustworthy

1 Kennesaw, GA, United States

Awful experience. I was dropped off after my car being towed since it wouldn't start The minute I walked in, the man at the desk was unkind and uninterested. He let me know after doing a check that I needed a new battery and a new serpentine belt. The new battery would cost $90 plus $50 for labor to install it. WOW that's a RIP OFF. As far as the serpentine belt, this trick has been attempted on me before. They assume I don't know what a serpentine belt is (like any repair shop does) and tries to throw that in there for $160. Nope. Another rip off and lie--a friend's dad is a mechanic and looked at my belt 6 months earlier after being told the same thing at another shop--it's fine. Anyway, I decide that I'm going to have some friends pick up a battery at Autozone (for $60) and one of them can install the battery himself--it takes only 5 minutes. Meanwhile, I apologize to the man at the desk, since I can't afford the services. He stops me before I leave and rudely tells me that I owe money for the diagnostic check and estimate. I'm shocked, since MOST auto repair places don't (and SHOULDN'T) charge for an estimate. Worse, he tells me it's $50. I argue a small bit about this, since he didn't even tell me that I would be charged. Mind you, I'm a broke college student, so this is a big deal. I had over the money reluctantly and leave. The man was very rude and unsympathetic to me. I'm disappointed to find that yet again, another auto repair shop can't be trusted.


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