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Kennesaw / Rude, rip off, and untrustworthy

1 Kennesaw, GA, United States

Awful experience. I was dropped off after my car being towed since it wouldn't start The minute I walked in, the man at the desk was unkind and uninterested. He let me know after doing a check that I needed a new battery and a new serpentine belt. The new battery would cost $90 plus $50 for labor to install it. WOW that's a RIP OFF. As far as the serpentine belt, this trick has been attempted on me before. They assume I don't know what a serpentine belt is (like any repair shop does) and tries to throw that in there for $160. Nope. Another rip off and lie--a friend's dad is a mechanic and looked at my belt 6 months earlier after being told the same thing at another shop--it's fine. Anyway, I decide that I'm going to have some friends pick up a battery at Autozone (for $60) and one of them can install the battery himself--it takes only 5 minutes. Meanwhile, I apologize to the man at the desk, since I can't afford the services. He stops me before I leave and rudely tells me that I owe money for the diagnostic check and estimate. I'm shocked, since MOST auto repair places don't (and SHOULDN'T) charge for an estimate. Worse, he tells me it's $50. I argue a small bit about this, since he didn't even tell me that I would be charged. Mind you, I'm a broke college student, so this is a big deal. I had over the money reluctantly and leave. The man was very rude and unsympathetic to me. I'm disappointed to find that yet again, another auto repair shop can't be trusted.

Va

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