Menu
Kenmore Customer Service Phone, Email, Contacts

Kenmore
reviews & complaints

www.kenmore.com
www.kenmore.com

Learn how the rating is calculated

2.3 401 Reviews

Kenmore Complaints Summary

130 Resolved
271 Unresolved
Our verdict: Engaging with Kenmore, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
Verified
The authenticity of the customer service contact information for Kenmore has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Kenmore. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Kenmore reviews & complaints 401

Sort by:

Newest Kenmore reviews & complaints

ComplaintsBoard
D
4:14 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Kenmore horrible stacked washer/dryer

I purchased a stacked washer/dryer from Sears less than a year ago. On Dec. 2, 2011, the washer broke due a screw coming loose which caused a hole to the bottom of the washer basin. 30 gallons of washer water flooded the surrounding carpet, went through the ceiling and poured out into a bathroom on my second floor. Sears finally was able to come out almost two weeks later to look at it. They ordered parts which were UPSed directly to me - these were 3 HUGE boxes that I got to look at for another two weeks sitting in the middle of my living room. Finally a Sears technician arrived today (19 days after the washer flooded my condo) to "fix" the broken washer. After arriving 8 hours after they were supposed to, they supposedly "fixed" the washer, leaving everything for me to clean up (the boxes broken up into a million pieces, mud tracked in everywhere, etc. But I was relieved as the worst was over and I could start the 20 loads of laundry I had to do. So I throw the first load in the newly "repaired" washer and THE SAME EXACT THING HAPPENED! The Sears technician hadn't even been gone for 10 minutes. So my condo is once again flooded, with at least 10 garbage bags of soaking wet towels I used to try to soak up the water before flooding the neighbor underneath me. So I immediately call Sears who was 10000% no help at all. Their "Customer Solutions" Center is a crock of [censored]. They transferred me around to 6 different people who all told me that they "udnerstood my frustration" - clearly read of their cue cards. So here I am ONCE AGAIN listening to 4 huge Servpro fans for the next three days drying up the damage done to my condo. Sears is the worst of the worst. No help. No support. As soon as they get your money they can no longer be found. If you want to avoid this kind of crap - DO NOT PURCHASE ANY HOME APPLIANCES FROM SEARS. THEY ARE NOT THE SAME COMPANY THAT THEY WERE 25 YEARS AGO! Save yourself the horrible ordeal I've been going through for the past month. And there's no end in sight. SEARS SUCKS! I cut up my Sears credit card and will not purchase even a pair of socks from those thieves. They should all be serving jail time.

Read full review of Kenmore
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
A
11:26 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Kenmore no service

12/6/11. The problem I reported was the dryer was not drying on a stacked washer/dryer unit. The service guy showed up at 4:59p.m. I said it would cost him. He said not him. The minute he walked in the door he said he would need a second person, so the service would not be done today. If I reported it was a stacked unit, wouldn't you know they'd know they needed a second person? He also said they don't carry the part on the truck. He could order it and he could come back on the 16th. He then proceeded to tell me how much I'd have to pay him today. He hadn't even taken apart the unit to properly diagnose the problem, yet I was suppose to pay him for a call today. I told him I'd pay when the unit was fixed. He said that wasn't the way it worked. I asked him the name of the company and HE HAD TO LOOK ON THE TRUCK. I then asked for the company phone number and he had to look on the truck for that, too. His name is Hassan, and his tech ID is 687764.
I will pay for service when the service is properly done and rendered.

Read full review of Kenmore and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
B
B
BarbaraT
Woodford, US
Jan 10, 2012 7:58 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Upon the completion of building a new home in November 2017, I purchased all of my home's appliances from Sears. I also purchased 5-year warranties on all of the appliances. Upon onset of the 5th year of the warranties, I purchased extended warranties on all of the appliances. Unfortunately, I have had to use the repair services for all of the appliances once or twice each. Nevertheless, the service received by Sears is terrible. One technician did not put the wash machine back together properly and caused water to flood my entire upstairs and down through the ceiling on the next level of my home. The water also ruined my hard wood floors on both levels. The floors had to be dried which took several days and the ceiling had to be replaced.
I have called for repair on the display on the dryer many times and it still does not work. Recently, I called for repair in early December 2017 on the dryer because it was making a very loud roaring sound and I could smell something burning. A technical came out just before Christmas and told me that he had to order rear bearings and idle pulley. He also told me that it was safe to use the dryer. Following my good sense, I did not use the dryer and when I spoke with another technician over the telephone, he too agreed that it was not a good idea to use the dryer. However, the parts finally arrived on January 5 & 6, and a different technician came out on January 9th. After installation of the new parts, he called me and told me that those parts was not the problem. The problem with the dryer was the motor and that he was processing a new motor for the dryer. Now a technician is scheduled to come back to put that new motor in on January 19th.
I made several calls to Sears in Richmond to speak with manager but to no avail.
I tried to tell all that I have spoke with that I have two elderly persons living in my home that requires that I do laundry daily. I have had to come home each night at 7:30pm and go to an outside laundry mat. This is not only expensive, but also an inconvenience, and a safety issue.
I am requesting compensation of a new dryer at this point. It is quite obvious that the representatives working for Sears do not care about customers once the products and warranties are purchased. It was all about the money. Well, now its my turn to be about the money. I requesting refund for the money I have used to go the the laundry mat to dry my clothes, refund for the gas to make the 30 minute trip each way every day since my dryer has been inoperable. I feel the least Sears could do is give me a new dryer. Right now I am a very dissatisfied customer.

J
J
Jane
, US
Feb 03, 2009 2:32 pm EST

I have been a Sears customer for over 30 years. Their service repair departement has been out twice to fix my dryer and the dryer is still not repaired. The first technician came out on 1-23-09 and was over two hours late. He said he fixed the dryer. It worked one cycle and stopped. I had to call again on 1-24-09 and I was scheduled again on 2-2-09. Again, they came out and said the dryer was fixed. It lasted one cycle and broke again. I asked for a refund and was denied. ( I paid them $192.00 for this repair) I sent an email to corporate office on 2-3-09. They responded with an email asking me to call which I did. They again gave me the run around. One operator hung up on me. The second operator told me to be happy I had a 90 day warranty on the repair service and they would send out a senior tech to fix the dryer. It didn't matter that I had to miss time from work both days for them to NOT fix my dryer. They didn't care. I will NEVER EVER buy another appliance from Sears. Their Customer service is LOUSY and they truly don't care about their customers. They just want the money.

ComplaintsBoard
S
8:23 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Kenmore glass oven door exploded

At 11:30 PM on 12/05/11 the outer glass door of my two year old Kenmore range (Model# [protected]) exploded while my son was standing about two feet away drinking a glass of water. If my husband had not been sitting at the bar, and facing the range, we would have accused our son of doing something to the door. What makes this more strange is that the last time the oven had been in use was about 12 hour prior to this incident. I immediately went to the Internet to search for 'exploding glass doors of Kenmore ranges' I was shocked to find a host of sites littered with numerous complaints. On one site I found over two hundred complaints and the vast majority were about Kenmore ranges, and some people have had it happen more than once to the same product. This is a very dangerous product. What is the Consumer Safety Commission doing about this?
I purchased this particular brand because it had favorable reviews from Consumer report. They should be informed that they are recommending a dangerous product.

Read full review of Kenmore
View 0 more photos
Hide full review
ComplaintsBoard
W
1:46 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Kenmore refrigerator fire

My Kenmore side-by-side Refrigerator, Model Number 106.[protected] manufactured in February 2004 caught on fire. I awoke on the morning of November 22, 2011 to a loud arching sound and a kitchen filled with smoke. Luckily I was able to quickly determine the cause of the smoke, pull the refrigerator away from the wall and unplug it. I was shocked that a refrigerator would catch on fire. However, given my previous experiences with faulty Kenmore products including my four year old Kenmore Elite washer and dryer I am really not surprised. I was also surprised at the number of similar compliants I found on the web. My refrigerator is only seven years old and I now I will be purchasing a new one. There is no way I am going to risk the lives of my family for another faulty Sears product. Our family will NEVER buy another appliance or major product from Sears again. I am tired of throwing our hard earned money away.

Read full review of Kenmore
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
T
9:30 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Kenmore ss trim piece has come unglued

Dear Sir,
I want to know what type of adhesive is used on the Kenmore Elite Induction Cooktop. The stainless steel trim has seperated from the glass top and needs to be reglued. The cooktop is only a little over a year old but I was told that this issue would not have been covied under warranty regardless. Rather that have someone come out, my husband would like to repair the cooktop if we knew what adhesive is suggested for the repair. I talked to many persons and was handed around from department to department for almost an hour and no one was able to help me.
Please advise as soon as possible.
Sincerely,
Patirica Terrell

Read full review of Kenmore
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
L
7:03 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Kenmore washer and dryer

I bought the Kenmore HE2 plus front loader washer and dryer, on 10/8/08 in the amount of 1384.63. I have had nothing but problems with this washer and dryer. When I first purchased the dryer door popped open constantly while in use. I called had it serviced. It lasted on month, and has continued to pop open. The washer does not spin all the water out of the clothes half the time, and this is not due to overloading. Now the washer wont work at all, I have tried every trouble shooting tip, the internet etc. Nothing works that I have tried.I called Sears, and I have to wait 2 weeks for a service call, and it will cost 109.00 for the service call
plus parts. I have purchased furniture, vacuums, craftsmen tool chests for my salon, as well as a washer and dryer for my salon.. I at this point don't think I will be doing business with sears anymore, unless I get a full refund.

Read full review of Kenmore and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
S
S
Sharon Lewis, Mississippi
, US
May 25, 2016 10:26 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have had nothing but trouble with both my Ken, ore HE 2 plus washer and dryer also! Tomorrow will be the 6 th time I will ha e someone out to fix one of them ( dryer this time 3rd time) belt keeps breaking ...also the plastic that belt goes on cracks! Getting sick of these $100+ repair bills! The pump on washer has gone out 3 times also!

SearsCare
SearsCare
Chicago, US
Sep 06, 2011 8:47 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

To Lisa L Johnson,

I'm so sorry for the multiple issues you have had with your washer and dryer. I understand your frustration and we would be more than happy to help you resolve the issue that you are currently having with your washer. My name is James and I am part of the Social Media Support Escalations team at Sears and we value your business. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the washer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (Lisa L Johnson) for reference to your issue and we do look forward to talking to you soon.

Thank you,
James H.
Social Media Moderator
Sears Social Media Support

ComplaintsBoard
N
4:30 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Kenmore fire hazard with interior light

I purchased a $2500 Elite line of the Sears refrigerator which is supposed to be thier higher end. I have had 2 problems with this unit which is disappointing considering the amount I paid for it. First there is a design flaw with the Ice Maker area where the ice drops out. It gets mold due to moisture that collects from the auto Ice Cycle to prevent freezing. This is a known flaw that they wont fix. The second problem is worst and is a fire / shock hazard. If you keep the door open for more than 5 min to clean the refrigerator, the lights make the metal shield extremly hot on the top. Well above the metal cover are the wires. I had it open and all of a sudden I for a large spark and a burning smell. The lights still worked. I open it and the wires were sitting exposed on the top of the metal and had melted and grounded to the shield. I called sears and they wanted to charge me $250 for a protection plan or pay $70 for a visit then pay for the parts and labor for the fix... I refuse to pay for a wire defect. The door can stay open for many reasons and should not overheat the lights ever... If you know the metal shield can get hot, then put some heat shield or something so the wires dont touch... When the wire touched the metal, it shaved off part of the metal which fell on my head.. Luckly it was a small amount of metal... Also, there is no fuse on this for any kind of short and just continues to stay on... You can see the wire and the metal on the picture. Circle on the top is where the wire melted and the circle on the bottom is where it shorted and ate a piece of the metal...

Long story short, will not buy a Elite product as many people have complained. No point paying more for something that standard build quality and warranty. I wound up ordering a new harness and will put my own fix to protect it from the heat for $16 from Sears online...

Read full review of Kenmore and 2 comments
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
SearsCare
SearsCare
Chicago, US
Sep 06, 2011 5:57 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

To nishalp123,

I'm so sorry for the issues that you have had with your refrigerator. I completely understand your disappointment after paying so much for this appliance. We value you as a Sears customer and would like to help you resolve this issue. My name is James and I am part of the Social Media Support Escalations team at Sears. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the refrigerator was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (nishalp123) for reference to your issue and we do look forward to talking to you soon.

Thank you,
James H.
Social Media Moderator
Sears Social Media Support

J
J
jbfirebird
nowhere, US
Sep 04, 2011 8:02 am EDT

the picture doesnt show a design flaw, but whoever put that particular unit together caused the problem that you see and is obviously dangerous. you can see that the wire was pinched by the metal shield and the refrigerator body. its part of the main issue that you have. if it wasnt pinched, it wouldnt have the ability to get hot enough to melt the wire coating. over time, the heat got through the plastic

ComplaintsBoard
R
1:40 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Kenmore wiring in door

I have a Kenmore Elite refrigerator #795.78544.803 that is just over two years. I recently had a problem with no power to front door display panel. I ordered a new display panel but that did not fix the problem. After digging deeper into the problem, it turns out that the refrigerator has a bad wire inside the left door which affects the front display panel. I feel that Sears should fix it for no cost because of the wiring being inside the door and was definitely a defect from the factory.

Read full review of Kenmore and 11 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
11 comments
Add a comment
Y
Y
Yayah
, US
Jan 14, 2018 2:00 pm EST

I purchased a Kenmore Elite model 795.7402 on 13 Sept 2014. I have had two repairs under the normal warranty and two under our Master Protection Plan. Previous repairs have been for water and ice build up on back wall and under deli drawer. On 19 Dec 2017 I discovered dripping water from the ice maker. When I opened the refrigerator the temp was 60 and temp in freezer was 50. Needless to say, I lost all food items: ice cream, milk, mayo, lunch meat etc. Called in for repair scheduled for 20 Jan 2018. (I assumed backlog because of holidays.) Received a text message on 9 Jan at 4:20 that my appt. had been cancelled. Spent over an hour on phone with various people and depts. trying to schedule an appt.

Ended talking with Starr in Protection Agreement Dept. I waited while she typed an email authorizing me to get my own repair up to $300 and would need additional approval for more. Needless to say, I have never received the email. She gave me a Case #5483943.

I am so frustrated with Sears Service and the Master Protection Agreement. At this point I am scheduling an appt. on my own.

A
A
Anidiana
Calexico, US
Jul 03, 2015 10:00 am EDT

Hi we do have a Kenmore Elite model # 795.78553.800 s/n 806KR00106 the dispay is displaying ER CO, seems that this is a recurrent failure of these units, shouldn't SEARS make a recall of them, looking and making a search in the web there are a lots of this issue and looks like the common solution is to replace the electronic board on the back, please help

K
K
kmiron
Renton, US
Apr 18, 2012 7:24 am EDT
Verified customer This comment was posted by a verified customer. Learn more

The lighting unit overheated and started turning all the food on the top shelf warm with a horrible burning smell and overheated to such a point that the cover to the lights melted & fell off. The Kenmore Elite Refrigerator obviously has a faulty lighting unit. This product should be recalled. I received no notice from Sears that there was safety issue regarding this product.

D
D
Djava
, US
Dec 29, 2014 7:46 pm EST

My Kenmore Elite fridge is 7 years old I am having the same issue as G Clifford. The food and liquids were freezing so I hired a company to check the fridge and they replaced the main control board, however the display panel now reads ER CO. The technician said there's nothing more they can do because the part to fix the display panel is not available. If this is true, then the manufacturer needs to come forth and make the repairs instead of telling consumers to buy a new refrigerator.

B
B
Benlizza
, US
Jun 12, 2014 7:43 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Have same problems with same refrigerator. Now we lost display and temp. In frig. Is to low thing are freezing. The water dispenser stops working but if I unplug frig. It will work for a while but no way to adjust temp. Please any body help. Lobsterrock2000@yahoo.com
Thanks Ben

G
G
G Clifford
Vassalboro, US
Oct 15, 2012 9:12 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Our Kenmore Elite Refrigerator is 6 years old. We had to unscrew the light bulbs, because the lights were not shutting off, and was melting the plastic pieces around it. It melted our butter, and made everything we stored near the top really hot to the touch. My daughter's insulin was ruined because we stored that near the top. Then we got an ER CO in our display panel, and things started freezing in our REFRIGERATOR section. Called the Sears repairman, he came looked at everything and ordered parts. He just returned to put in the new parts. Now we have lights that hopefully work, but the ER CO is still there. He tried replacing the control board, but that did not do anything. He finally told me that there is a bad wire somewhere in the left side door panel. He said he could order a new door which would cost us 400.00 plus dollars or otherwise buy a new refrigerator. Are you serious? Don't they stand behind the products they sell? All of our appliances are Kenmore appliances. I am so disappointed with the product. No idea what to do now... G Clifford

SearsCare
SearsCare
Chicago, US
Jul 19, 2012 12:55 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Mo zaid,

Please accept our apologies for the problems you have encountered with your refrigerator. My name is Zenaida and I am part of the Sears Social Media Support team. I understand how frustrating this situation has been for you and I would like to get you some assistance from our team. We certainly want to look into this with you and once we receive your information we will assign a case manager to work directly with you. Your case manager will monitor the progress of your claim and work with you until this issue is completely resolved.
At your convenience, please contact our office via email at smadvisor@searshc.com to put an end to your frustration. In the email, please provide a contact phone number and the phone number your refrigerator was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Mo zaid) you used to post on this site, for reference to your issue. We truly value your business and look forward to talking to you soon.

Thank you,

Zenaida M.
Social Media Moderator
Sears Social Media Support

M
M
Mo zaid
Van nu, US
Jul 16, 2012 7:48 pm EDT

I have not received a call forms sears will someone please. Contact me please regarding this matter I'm disabled and on fixed income I can't believe a huge cooperation would do this to a disabled sears customer for the last 50 years

M
M
Mo zaid
Van nu, US
Jul 16, 2012 7:29 pm EDT

I had the same problem even more problems I have tried in good faith to settle this matter with sears, there were some property damages now Sharon distant has rejected by Claim due to spoilage of evidence I have the kenmoe elite refrigerator and all service records they denied this claim after I sent pictures receipts to mitigate damages and they still deny I don't to be litigious as its a small claim but they lg adjuster are bouncing this claim from Sharon distant lg and Dwana Rivera lg they want to send it to sears . Sears is not the manufacture of this refrigerator kenmore elite according to sears lg made it and it has had so many problems light problems, motherboard, dispenser, gaskets, ice maker .food loss it's a terrible situation I plan on writing to the local news and the CEO of Sears Lou d ambrosia and the CEO of lg moon bin suh

SearsCare
SearsCare
Chicago, US
Apr 19, 2012 1:22 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear Kmiron,

My name is Brian and I’m part of the Sears Cares Escalations team. I am very sorry that you’re having this experience with your Kenmore elite refrigerator. It concerns us when we hear of things like this happening with products we sell. We would like the chance to speak with you more about your refrigerator, and see if what we can do to address the concerns that you have brought to our attention.

At your convenience, please contact my office via email at smsupport@searshc.com so we can help. In the email, please provide a contact phone number and the phone number the refrigerator was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name Kmiron you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.

Thank you,
Brian S.
Social Media Moderator
Sears Social Media Support

ComplaintsBoard
G
2:50 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Kenmore defctive mchine

I purchased a Kenmore washer in 2008. I thought I was purchasing a very good product. But after using I would not recommend it to anyone. I took out the extended warranty and called for maintenance service last year. I was told that I would have to purchase washer magic to use at least once a month to eliminate the odor which also could make my family sick. This year I called for maintenance again. This time the service person went right to the bottom of the machine and opened a pipe which holds water in it which starts to smell terrible. Can you tell me why water would remain in the bottom of the machine? This sure sounds like a defect in this machine. Who ever heard of purchasing a new washer and being told that you have to purchased another product, which by the way is very costly, +/ to keep your machine from smelling. Also I would have to retain the extended warranty so I could have the service person come out every year to empty that pipe. Please did they test these machines before they put them on the market? I think not. I would appreciate your prompt reply.

Read full review of Kenmore
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
T
4:21 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Kenmore extremely bad service

I purchased an electric range with induction cooktop about 2 years ago. I had an issue with it last year to which the part arrived without much delay and the issue was rectified. On June 29/11 my induction cooktop gave out completely, I called in a service call right away and set up a service call. About 2-3 days later a service representative in my area contacted me and came and took a look at the stove to assess on which part to replace. He contacted an office in Halifax explaining the part he needed and they advised him that the part was on backorder to July 18/11. Needless to say I was upset so I called in a complaint with the call centre and they put in an emergency call and about a week and a half later a part arrived, GREAT! Meanwhile I have a 2 yr old and trying to boil water on a BBQ is a task in itself, thank goodness it was summer! The service rep arrived and WRONG PART! apparently the person he spoke with misunderstood him when he told him the code that was coming up on the stove and they assured him that a part would be sent out right away. 2 weeks pass, No part then I receive a call from someone wanting to send a part but not sure where to send it. I could not remember the company name of the service rep so they hung up assuring me that they would find out! a few more weeks pass still no contact to the service rep to send the part. I call the call centre several times and unable to get any information. Finally, I reach a lady in Toronto who went through my file and discovered that the part had been CANCELLED she wrote a few notes on my file saying that I was fed up boiling water on a BBQ and asked for the part to arrive asap or do a buyout. A call was recieved by my sister-in-law because I was working and in that call apparently from a rep from Sears? saying that the parts total would be in excess of $1400.00 and that they would send a template? to the service rep in my area to have the stove replaced. Keep in mind I purchase an extended warranty on this stove. that call was received on monday or tuesday last week. I called the service centre today to see if I could get any information on that call to check on the status of it and was met with the same roadblocks as before, saying that the parts were sent out to the service rep in the area. Parts? I was told by the service centre that the service rep is sopose to fax a assessment to them saying that the stove is unfixable and then stuff will progress from there. I contacted the service rep and he said that, that is no longer how it is done. so here it is August 8th and I still have no stove and I feel helpless and don't know who else to call no one knows anything. Please Help Me!

Read full review of Kenmore
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
B
1:42 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Kenmore rude and vandalism

I purchased a kenmore water heater from Sears in Kokomo, Indiana. The plumber called me the day before and said he would be out at 5pm next day. He made a big deal of installing the water heater, like no room for it and it fit perfectly. He was messing with the pipe that went to water spicket outside, had nothing to do with water heater. He asked where my outside spicket was and I told him just outside the wall he was facing. He went outside and grabbed the water faucet, twisting it and then turned my water up full force, he didn't shut it off, it ran for 6 hrs straight. I didn't know he left it on. I am concerned about my safety about how he hooked up the heater and water lines inside home and a huge water bill, I live alone and water bill seldom over 14.00. No telling what my bill will be because of his neglegence. I called sears 3 or 4 times and was disconnected 3 times, I heard a loud noise and was concerned it was the water heater but it was the water that was turned up full force. No one cared! No one called me back. I called back two other times...said they would get in touch with me within 24 hrs. and nothing done yet. I have been a good customer of Sears for a long time. My daughter worked at Sears for years. I pd. alot for the heater and install and should not have been vandalized as I was done and Ifeel some responsibility needs to be addressed and if not soon I will be contacting my lawyer, at your expense. I will hire a plumber to ck. things out and send you the water bill. Sears has never done this to me before. Pls. make this right, soon! Thks. Barbara Boggs, 5211 Wea Dr., Kokomo, Indiana P.S. My water ran full force for 6 hours! and What reason did he have for messing with my water hydrant? He was very rude!

Read full review of Kenmore and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
SearsCare
SearsCare
Chicago, US
Jul 20, 2011 10:46 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

To Barbara Boggs,

I'm so sorry for the bad installation experience that you had with your water heater. We value you as a customer and would be happy to help resolve this issue for you. My name is James and I am part of the Social Media Support Escalations team at Sears. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the water heater was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (Barbara Boggs) for reference to your issue and we do look forward to talking to you soon.

Thank you,
James H.
Social Media Moderator
Sears Social Media Support

ComplaintsBoard
L
12:24 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Kenmore repair service scheduling

I was informed in a recorded phone message on July 9, 2011 that a technician would be at my home between 8 and 11 a.m. on July 12 to install a part that had previously been ordered and was in my possession. The refrigerator will not work without it. He failed to appear or even call by 12 p.m., so I called Repair Service. I was informed that the technician was in my area and would arrive shortly. Around 2 p.m. the technician left a recorded message (I had stepped outside, briefly) that he couldn't find my house. No cell phone number was left to return his call, so I called Repair Service and was told that my appointment was cancelled and had to be re-scheduled! The best that could be done was July 18th. No appeal. That was it. Before I avail myself of Sears' Executive Complaint Service, I hope someone has the authority to get a technician here tomorrow, July 13.

Read full review of Kenmore and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
SearsCare
SearsCare
Chicago, US
Jul 19, 2011 8:12 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

To Linwood C Butler,

I'm sorry that you had this issue with service on your refrigerator. I also want to apologize for just now seeing your comment but I hope that the issue has been resolved and you have a working refrigerator. If it has not or if you have any other Sears related issues that you need assistance with, we would like to help you. My name is James and I am part of the Social Media Support Escalations team at Sears and we value you as a Sears customer. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the refrigerator was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (Linwood C Butler) for reference to your issue and we do look forward to talking to you soon.

Thank you,
James H.
Social Media Moderator
Sears Social Media Support

ComplaintsBoard
J
8:00 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Kenmore not working

Bought this machine in 2007 and loved it. Then in 2009 got a "recall" letter. When I contacted them they said my machine was not included in the recall even though the model # was listed (how convenient). Now, 2011 my machine is BROKEN. After reveiwing lots of complaints about the Kenmore Elite and the fact that Sears continutes to sell these HORRIBLE machines, I agree with everyone who would like to plan a class action lawsuit. If you are from Canada and have done this, please e-mail me at [protected]@hotmail.com and make sure you write Kenmore Elite problem in the RE: line. In Canada, I will be contacting Whirlpool which makes these machines as Sears refused to help me and if Whirlpoo will not help I will be writing to the Onatario Government's new "consumer protection" branch to file a formal complaint with them. Back in 2007 I paid over $1000 for this machine and certainly expected it to last longer than it has. It started leaking water the last 2 weeks and completely stopped this week. Looks like the circuit board is "fried" and Sears wants me to pay $100 for a visit and about $500 for a new circuit board. DON'T THINK SO. I will also be cancelling my Sears card and writing to their ombudsman's office which turns out to be employees in the presidents office. Everyone else should do the same. Companies should not be able to keep continuting to put out JUNK products in the market. I am very surprised at Sears for this and extremely disappointed in them as customers have been complaining since at least 2007 about this product and it's now 2011. Sears has been selling an "INFERIOR" product for almost 5 years now and IT NEEDS TO STOP. I hope to hear from anybody. The more we work together the more solutions we can come up with and maybe we can all get some of our money back. ON TOP OF THAT, I should have researched this product better before I bought it. The first machine delivered to me did not work and Sears wanted to fix it. I clearly recall telling them that I AM NOT repairing something on the 1st day that I've had it. I made them deliver me a new one. I will do my research this time and Whirpool doesn't help I will not purchase any of the machines they make at all. If you call Whirpool you will be surprised that they are the makers of almost all washing machines. Same lousy machines with just different names.

Read full review of Kenmore and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
F
F
fishead
, GB
Jul 11, 2011 9:08 am EDT

it sounds like your Kenmore Elite Washing Machine is broken, you may want to buy a new one? This would be very good as then you wouldnt have to walk around in smelly clothes (fishy?), washing machines are a good investment of your money overall.
Have a wonderfull day.

ComplaintsBoard
D
4:00 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Kenmore washer complaint

We purchased an Oasis HE Kenmore Elite Washer from our local Sear store in 2006. At the time of our purchase we also purchased the extended warranty for both the washer and matching dryer. We had done loads of homework prior to our purchase and were convinced that this was the pair that would meet our needs.
Over the past several years we have had service calls for both the washer and dryer. I unfortunately did not call as often as I should have called for service as I am not a complainer and just try to make things work even if not all parts are doing as needed. The final straw concerning our washer happen on June 21, 2011. The washer did its normal beeping noises and my son said, "mom your washer is at it again". So I tried to make magic happen once again and force the machine to complete the load of laundry but my effort did not work. So reluctantly I called Sear service at [protected]. To my amazement they wer able to offer service on the following day. I was sure that luck was with us on this issue with the washer and we would be back up and running in no time. My son arranged to off work so that he could meet the service man sometime between 1:00 and 4:00. The sevice technican did come to the house around 1:30 and supposedly replaced the defective part (the washers brain) and assured my son that the washer was as good as new. When he called to report the news I was thrilled and looked forward to getting my laundry caught-up as soon as I got home after 6:00 pm.
I started a load of whites (bleach added of course) and thought all was good until the dreaded beeping sounds started again. I tried my magic yet again but nothing worked. I immediately called Sears service to request that the technician return to correct the issue. After several calles, request to speak with a manager, more calls to Sears service and messages left for a manager I was still out of luck until Wednesday, June 29th. Please remember that I have good white clothes sitting in bleach in a washer that will not work work that was serviced and pronounce good as new. I also want to mention that the Sears Manager has yet to call me back. Not good Customer Service. I was also hung-up on during one of my calls. I never used profanity or even got nasty. I was only insistent that I needed help.
On Thursday, June 23rd I called Sears Service yet again and still got lots of run around from everyone. I spoke with a gentleman named Gerald at 9:03 am in the complaints department. I repeated asked to speak with a manager but he said, "a manager can =not do any more than I have done" he refused my request. He finally gave me an address for the corporate office but refused to give me a number. He stated that there was no number to give me. This is funny as I looked one up on the internet while I was on the phone with him. Lied to again!
I then proceeded to call the Corporate number and talked with Teressa. Her number is [protected] ext. 82. Please call and ask to hear the taped conversation. You will find it very interesting. I was informed that a washer is not an essential appliance and I would have to wait. SHe did offer however to force a new service time of Monday, June 27th. Still no one is owning my problem of poor service and washer that will not work.
My husband and I discussed the issue and finally decided that a new washer was our only option. We purchased a new washer from Lowe's on Thursday, June 23rd. I have washed multiple loads and am now finally caught-up on my laundry.
My next concern is that when my husband and son removed the Kenmore Elite Oasis HE washer that was pronounced "good as new" only the day before from our home it literally fell apart. I have pictures that I will attach(unable to attach my pictures). Please email me and I will be happy to send them your way. I am appalled at how we have been treated as once loyal Sears Customers. My home is full of all Sears sold appliances and has been for more that 25 years. I am no longer able to give my hard earned dollars to Sears! What a sad day.

Read full review of Kenmore and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
H
H
Henry Krinkle 2
Fair Lawn, US
Jun 24, 2011 4:23 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Sears was bought by K-Mart. Now you know why Sears is a toilet grade shopping experience.

ComplaintsBoard
M
11:03 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Kenmore defective refrigertors

Sears/Complaints Dept.
Sears Corporate Office, June 2011
I am writing this letter to relay information regarding an unacceptable situation which has occurred at your Pensacola Florida Sears Store.
My parents who are in their late 70s and in ill health, bought a $2000.00 top of the line Kenmore side by side refrigerator with ice and water in the door last year. The following is an outline of what has happened since then.
1.Initial purchase- with 5 Year Extended Warranty Purchased -March 2010 (6 week back order) Delivered April 2010
a. with-in a few days icemaker froze and would not dispense-service call
b. tech discovers NO model or Serial numbers, so can Not work on it.
c. Sears orders replacement refrigerator

2. Second refrigerator- delivered and set up May 2010
a. 2 days later still not cooling-service call
b. A week later, tech says “Bad Motherboard” cannot be repaired -Replacement refrigerator ordered.

3. Third refrigerator-delivered and set up June 2010
a. With-in a couple weeks- icemaker froze again and will not dispense ice-service call
b. Days later-tech orders new part
c. Days later-install new part
d. 5-6 services call made- various broken parts replaced-still icemaker does not work
e. The last service call repairman came out and picked up ordered parts, and was told Not to install them (by Sears!)
4. Third Refrigerator deemed a Lemon by Sears- May, 2011
a. Told to pick out yet another refrigerator
b. Went on-line and chose another
c. Called sales rep (Ben Rivas) and was assured this replacement will have an icemaker
d. Days later –delivered- NO icemaker
e. Taken back to warehouse for icemaker to be installed
f. And was TOLD they would be charged a Restocking FEE for Defective Refrigerator.

During all this time period the extra inconvenience, stress and work expended to take care of the above listed problems has been incalculable. Then to add insult to injury, there was a difference of approx. $1200.00 from the 1st refrigerator and the 4th and Sears has refused to refund this amount "due to the fact the 90 day replacement time had expired".

My parents have been devoted Sears’s customers for more than 50 years and have spent many thousands of dollars during this time. As you can see, a true injustice has been committed. I hope that someone in authority will respond and rectify this situation. What happened to Fairness, Honesty and Integrity?
Sincerely:
Mary [censored] (daughter of: Mrs. Joann Shelby) Pensacola Florida [protected] ~ [protected]@att.net

CC- Sears Corporate Office-Kenmore-BBB-and local TV and Newspaper

Read full review of Kenmore
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
D
3:31 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Kenmore oven eye stays on high & won't turn off

We purchased a Kenmore Electric Range, model 790.9612. At times, the front left burner burns extraordinarily hot and won't shut off. With enough fiddling of the controls, it eventually shuts off but is unpredictable. Despite the number of similar complaints about this product, Sears does not acknowledge that a more serious and widespread problem is happening. This is the second appliance to fail that we bought from them when we remodeled our kitchen four years ago, but this one is a dangerous failure. We have filed a complaint with the CPSC.

Read full review of Kenmore and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
T
T
Trip3
Mountain City, US
Mar 17, 2012 8:24 am EDT

WE have Kenmore drop-in range (model # 790.[protected]) that does same thing on one of the eyes (8" element on front right). It goes to high even when set to low setting. It doesn't do this all the time, but enough to be a safety issue. My wife can't leave the eye unattended for fear of overheating. Is there anything Sears is doing about this. - Joe

ComplaintsBoard
C
11:51 am EDT

Kenmore grill defective

Well...I have a Kenmore Gas Grill I purchased from Sears on April 20th 2008. The 1yr warranty has since expired but I tried using the grill last night and noticed that the top above the 2 burner controls in the middle was getting very hot. I shut the grill off and noticed that the burner knobs were melted. I called 1-800-4 my home and they told me that the warranty was expired and that there is a 5yr limited parts warranty and the burners are covered but if the technician comes out it will be a 96 dollar service charge and if the part is warrantied than there will be a charge for labor. I checked into it further today and found that the burners are leaking at the valves behind the knobs. The gas is actually coming out like a mini blow torch. I feel that this should be fixed for free and no money out of my pocket. I only used the grill one summer and this happens now. This is obviously is a manufacturer defect but yet they would rather lose a customer instead of making me happy and taking care of the problem. I have been a Sears customer for a very long time and so is my mother and sister. I have a Sears Gold card that I also use quite frequently. I am going to contact shame on you and send a copy of this letter to better business bureau as well. Not for nothing but with all the complaints on this site about Sears you would think they would want to make there customers happy. Instead it seems to me that they are making a lot of people very unhappy. In these very difficult economic times money is tight and this is just just not fair.

Read full review of Kenmore and 1 comment
Hide full review
1 comment
Add a comment
SearsCare
SearsCare
Chicago, US
May 24, 2011 5:25 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

To Cary,

My name is James and I am part of the Social Media Support Escalations team at Sears and I am sorry that your grill is not working properly. I understand that you are unhappy with having to pay for service. We would like to help. At your convenience, please contact our office at smsupport@searshc.com and provide a contact phone number and the phone number the grill was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (Cary) for reference to your issue and we do look forward to talking to you soon.

Thank you,
James H.
Social Media Moderator
Sears Social Media Support

ComplaintsBoard
E
2:06 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Kenmore paint peeling of stove

I purchased a kenmore stove, black in color, and I had it since july 2009 and I only use it 9 months a year as i go to our cabin for three. In saying this when i was cleaning it, i noticed that there was a white spot on the back of the of the stove where the buttons are . when i rub my thumb on it, the paint peeled of in my hand. It is located where the steam comes out of the oven, when it is on.I am assuming that it is a manufacture defect. When i called to complain and see what can be done, I was told nothing by one lady and the other said maybe I could paint it. Well needless to say I"m not impressed. As for your products I own 2 Fridges by kenmore, 2 stoves, microwave, dehumidafier, all purchase at sears, and personally think I deserve better. Also if I don't recieve some help with this, I will be taking my business elsewhere .

Read full review of Kenmore
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
D
5:02 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Kenmore ice maker

I purchased a Kenmore Fridge with Icemaker 5 years ago and the Ice maker quit making ice just after the one year warranty was up, so being technically inclined I diagnosed the problem myself and found the wire going to the cutoff protector had broken due to the positioning in the ice maker, ordered the part, a thermo cutoff protector part # 3206319, installed it and it worked fine for just about another year or so. Then, same failure due to the positioning of the part, the frail wire broke again, same spot. Ordered another one and installed it and it lasted about 6 months same failure again. Just decided to buypass the darn thing and it worked ok till recently, now the feed to the ice tray wont shut off and it flooded my freezer compartment! So now after paying for the darn thing twice with the $150 cost for a new Ice maker, I will never consider any Kenmore products if I have to purchase or replace an appliance again. Same issue with a Kenmore dish washer, failed just after the warranty-some wireing burned up inside the door and had to fumigate my house from the burned wiring smell.
VERY DISSATISFIED Kenmore customer
Jeff Hanson, Helena, MT

Read full review of Kenmore and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
SearsCare
SearsCare
Chicago, US
May 24, 2011 7:30 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

To Dallasmt,

I understand your frustration with your Kenmore appliances and apologize that they both failed. We want you to know that we value you as a Sears customer. My name is James and I am part of the Social Media Support Escalations team at Sears and we would like to help. At your convenience, please contact our office at smsupport@searshc.com and provide a contact phone number and the phone number the Refrigerator and/or Dishwasher was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (Dallasmt) for reference to your issue and we do look forward to talking to you soon.

Thank you,
James H
Social Media Moderator
Sears Social Media Support

ComplaintsBoard
S
6:38 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Kenmore - code ul, won't finish cycle

Beware Sears expensive HE top loading washer, over $800. Within the first year, error code UL showed up and the washload woudn't finish about 12 minutes before the end of cycle. That code means out of balance. Sears recalled the control boards and mine was replaced just before the warranty expired. About a year and a half later, my wash won't finish again...

Read full review of Kenmore and 12 comments
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Kenmore customer service

Phone numbers

+1 (844) 553-6667 +1 (800) 549-4505 More phone numbers

Website

www.kenmore.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Kenmore?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Kenmore Customer Service. Initial Kenmore complaints should be directed to their team directly. You can find contact details for Kenmore above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Kenmore. Discuss the issues you have had with Kenmore and work with their customer service team to find a resolution.