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Kenmore / kenmore elite french door refrigerator

1 United States

I purchased a Kenmore Elite french door refrigerator March 2017. August 2018 the refrigerator quit cooling. Long story but, after four service calls the problem could not be diagnosed. The last technician that came (9/5/18) said he had made more service calls for the model I purchased than any other model (of any brand). He told me that Sears/Kenmore and LG (the manufacturer) were aware of the brazing problem on a component at manufacture and have not/would not issue a recall. He told me of parts he could replace but, could not assure me that would fix the problem. He indicated that I could easily spent over $1000 more to fix it. I paid $2200 for this piece of junk and I'm having to have it hauled away tomorrow. I contacted Kenmore Customer Care and was offered no acceptable resolution!

Sep 6, 2018

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