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1.6 76 Reviews

Kelly Services Complaints Summary

11 Resolved
65 Unresolved
Our verdict: With Kelly Services's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Kelly Services reviews & complaints 76

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T
10:15 am EDT

Kelly Services Professionalism/Customer Service

I have been with Kelly Services off and on for 10 years now. I have been fortunate enough to have worked with nice representations at Kelly Services except the Livonia, Michigan branch (334Y/330B). There is an employee there whose name starts with a 'J' that I cannot pronounce. She is always rude, abrupt, and unprofessional.

So sad that KS allows this!

Desired outcome: This employee needs to disciplined by KS at a high level.

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J
3:52 pm EST
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Kelly Services Job attempt in live oak fl.

I applied for custodian job over internet. I was contacted by a lady saying from Jacksonville FL.
I immediately thought wrong area.

But she had the job on her list.
Sh wanted me to contact the references I provided and get a hand written hard copy. I applied for live oak schools never wanted such paperwork she also wanted me to pay for background check and fingerprints. I heard her smirk or giggle when wanting me to pay the bill. Chase down hand written references from my friends... Not typed handwritten.!
Finger prints and back ground check both together goes 200.00. For a 9.00 an hour job.
And minimum wage is going up to 16.00 an hour in fl. Soon

[protected]@gmail.com

Desired outcome: I did not do HER LEG WORK

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4:57 pm EDT

Kelly Services Local Representative not cooperative

I started work for Kelly Services on February 24, 2020. my assignment end date was erroneously entered into payroll for Feb 26, 2020. (first mistake) I didn't realize this until I tried to enter my hours for the week ending 3/1/2020. I was partially paid for the first week but missing 2 days worth of wages. (second mistake) Ireached out numerous times to Brandon Price, the Kelly representative at Jabil. (Monument, CO) I have reached out numerous time to Kelly Serives payroll hotline also. I even reached out to my recruiter numerous times. Today is March 18, 2020 and the situation still has not been resolved. CASE # [protected]
I am also quarantined per my doctors request due to fever and symptoms of COVID 19. My family desperately needs these two days of wages to make ends meet.
Very Disappointed,
Eric Rosch

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Update by Eric Rosch
Mar 26, 2020 2:48 pm EDT

Kelly Services claims my owed wages will be deposited tomorrow 3/27/20. Thank you Kelly Services for finally resolving this.

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K
12:17 am EST
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Kelly Services customer service/ no contact with recruiter

After my assignment ended in september 2019 I was informed by an recurring recruiter that I will be working on getting me another assignment. I have not heard from any recruiter until a few days ago and yes I was contacting several recruiters via email, no responses. I have been out of work for nearly two months now. I strongly encourage people to not work for this temp agency!

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8:31 am EST

Kelly Services payroll/ main office/ communication

I have sent 7 emails, I've called about ten times, and have physically gone into the main office 5 times to resolve paycheck issues. I have not been paid for my first week and a half of Kelly services taking over. It's been a month since I've supposed to receive my pay. Each time I go in the office I am kindly dealt with and told no worries this will be resolved! My school secretary has done all she can do and I've done all I can do. This is ridiculous as I am missing over $700 ! If I do not receive this money within the next week I will resign. Also I was put on a list to "keep in touch" and I've heard nothing. No one ever responds or calls back it's absolutely unprofessional and unethical.

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9:22 am EST
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Kelly Services injustice and monopoly of people

Hi Respected authority this is Munim Nazir I am informed that my assignment at Roots is ended and they didn't even gave me 24 hours notice which is highly ridiculous, unprofessional and injustice from your side this was my first assignment from you guys and I was not expecting such thing I was working excellent overthere so canceling without any solid reason is not acceptable I am really upset and disappointed now I will complain to higher authorities of Kelly Services, Roots and I will share my views on Google too as I am level 5 google guide I will inform them about the weaknesses, loopholes and monopoly of Indian community at work place shame on you guys seriously you have no idea about the feelings and rights of the workers and this world is still in chains.

My safety shoes are still there they didn't even inform me about it...

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6:34 pm EDT

Kelly Services worker's compensation

At the beginning of October I was injured at work. I took a day off to manage the pain but when I couldn't I went to Urgent Care who demanded that they call my employer. The Kelly Representative, Anita Blair, demanded that I tell her what happened even though I didn't want to. Because I gave her the whole story I thought she was going to file the worker's comp, even though she never offered it or mentioned it. Her report was supposed to go to AR an the supervisor of my supervisor at my job. She never did that either. I and my doctor's office keep trying to contact her regarding the worker's comp but she refuses to do anything with that either. I know I have options to file it myself, but this has got to be the most unprofessional behavior I have ever seen in an employer and also illegal. I'll be pursuing my legal options after this.

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Update by Tabitha Pettinger
Nov 01, 2019 3:46 pm EDT

As an update Anita claims to have already started the paperwork and I should have (according to her) gotten my paperwork in the mail. She is claiming that all of the delays are my fault and that I didn't do what I was told in orientation 3 months ago. She said that I quit the day I went to Urgent Care, which I did not, I quit the job she put me on. At the end of the conversation I asked her if I was still employed with Kelly and she said of course; they're main purpose was to make sure I was taken care of. Then we get to her voicemail and emails and it's nothing but the blame game having nothing to do with my injury but an obvious attempt to make me look terrible and to make it look like she has been doing her job all along. She even said she sent me an email with another assignment the day OF my injury but I am such a bad person, I didn't reply. I have no such email and I'm waiting for her to resend it, if it exists. I have lost all confidence in her and refuse to have any phone conversation with her. I told her this in an email so that maybe she can keep her stories straight. To top it all off she is siding with my supervisor even though he is the cause, along with his sub leader, for my injury.

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4:37 pm EDT
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Kelly Services unauthorized hours, gross incompetence, unprofessionalism

I initially became a temp for these guys in July 2018, they actually did manage to get me a gig in a field in which I have a lot of experience and things seemed to be going well despite the fact that I wasn't paid for the first 3 weeks when I started working for their client. Eventually I did well enough that their client, Baker Hughes, took me on as a direct full time employee. During the last week of May 2019 I was instructed by my new manager not to enter a time card into Field Glass since Baker Hughes would pay me for the hours worked on the last week of may so I didn't.

Unfortunately I ended up getting layed off around mid June 2019 having only been a direct employee for 2 weeks. Then around mid august I received a letter in the mail from Kelly Services saying I was over payed for 33 hours for the last week of May which was my official start week for the Baker Hughes so I hadn't entered a time card for that week into Field Glass and was actually payed by my new job for those hours. I called temp payroll compliance and was told that SOMEONE ON KELLY SERVICES END had actually entered the 33 hours into their system despite the fact I never entered a time card into the Field Glass system for the pay period, this employee had ASSUMED I had worked for Kelly Services when I was in fact working directly for Baker Hughes.

So in a nutshell someone working for Kelly Services ENTERED TIME UNDER MY NAME into their system with NO FACTUAL KNOWLEDGE of how many hours I actually worked that week, turned out to be 38 hours but like I mentioned above Baker Hughes paid me NOT Kelly Services, more over they did so with ABSOLUTELY NO CONTACT with me, they didn't call to ask how many hours, they didn't e-mail me to say they had done this on my behalf. Because obviously I would have told them not to and to get a hold of Baker Hughes because I was an official employee for them now.

Do these people not communicate with their clients at all? I know they sure as hell don't with their temps During my time with Kelly Services I received no follow up emails, no contact of any kind, not even a "hey congratulations on getting hired" or anything that acknowledged my success. I mean doesn't one of their temps getting hired on full time by one of their clients exhibit how well Kelly Services does what it does? Evidently not.

I did everything that was asked of me by Kelly Services. I passed their drug and alcohol test, I missed not a single time card entry, I passed Baker Hughes's drug, alcohol test, their hearing and physical exam, the T.D.G course and Forklift certification. From July 2018 to June 2019 I missed one day of work due to the flu. I worked dozens of hours of overtime without complaint. And at the end of it all I get a letter demanding money back for hours I had no idea had even been entered under my name or even paid for, threatening legal recourse if I don't submit the funds to them.

As far as I knew Baker Hughes had told Kelly Services that I was now a full time employee of Baker Hughes. So after that there should have been NO further time entry of any kind by Kelly Services but they went ahead and did it anyway without telling anyone about it. I chalk this all up to incompetence on Kelly Service's part, but honestly to me it feel like they're just trying to rip me off. In the future I want nothing to do with them and will make my business to see to it no one I know does business with them either.

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K
5:28 pm EDT

Kelly Services employee

I am an employee with Kelly Services temp agency out of Pittston PA. As an employee I am never able to contact anyone in our office out of Pittston office via phone. I'm able to contact via email however it takes days for a response. I use to work for Kelly Services a few years ago out of their Moosic office and I was able to contact the office by phone every day any time of day however since they've moved to a Pittston office it seems as though it is impossible to contact anyone. One of my co-workers had to pay issue and has still yet to get in contact with anyone they called Kelly Services payroll and payroll told them we have to contact Kelly Services. I do not like to say this however it seems as though it is either poor management or that they do not care about their employee anymore as much as I need a job I also need support as an employee.

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2:16 pm EDT

Kelly Services desperate for pawns

I never applied to this company, and I never would, yet a message from Kelly Services showed up in my priority emails and it goes as follows:

""Hello :

Thank you for choosing Kelly Services. Use the following information to access our eRegistration website:

Username = (please enter a period between first and last name)
Password =

Click here to begin or you may copy/paste the following link into your browser's address bar: https://registration.kellyservices.com.
Please log in and complete eRegistration as soon as possible.""

I've worked for a staffing agency before, and I know their game. I would never work for one again. This agency found my information, perhaps on an employment website like Indeed, and made an account in my name without my permission and sent me an email like I had made it myself.

Desperate and predatory.

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Update by NotATemp
Jun 13, 2019 2:36 pm EDT

PS, the closest Kelly Services location to me is 28 Sturgis Corner Dr, Iowa City

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11:24 am EDT

Kelly Services lack of customer service, horrible follow through, scam

This company should be avoided at all cost. They provide zero customer service to clients. They take resumes and are just a scam. They provide zero feedback, no followup. They will send you on interviews and never give you the answer yet ask for references. I have taken to twitter, BBB, Glassdoor, IG and every outlet on how horrible and how to avoid this place. They work on commission. If they cannot do their job they are paid for shut them down. They have one job to do!

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8:35 am EDT

Kelly Services wrongful termination/ mistreatment on assignment

Please my timecard sometime when I email her I wouldn't late I just let her know because I was the strongest on the team that had anything with someone that's outside I don't know why she pulled this on me this past week but I need to be investigated I was so others have been through the same thing but I don't know about others past but I know my worth living and I have pictures and emails to prove it please contact me so we can stop this type of mistreatment at State Farm in Richardson Texas up under Crystal Hoffman and and her supervisor is Tammy L the office is in North Dallas Texas. Crystal Hoffman is the one is on site for Kelly Services for State Farm in Richardson Texas.I will be sending a complaint about Anna Craddock was mistreating me over the past 10 monthsI will be sending the same text of this with pictures of a necrotic misbehavior and emails to Bloomington Illinois so everyone can know what is going out with none be surprised about the situation.
Hello my name is Talanta White I was currently with State Farm location assignment for Kelly Services Crystal Hoffman she stated at my assignment ended amy absence I have doctor excuses I had a tooth surgery and also a dislocated knee also got proof to show those emails and also as a recruiter for Kelly Services I never seen a recruiter missso many days not there to assist you. I tried to be trying to handle my mistreatment fairley by coming to speak to her and the State Farm Fire PSLU supervisor William Fitzpatrick still nothing was done about this State Farm lead Anna Craddock Fire PSLU 4th building or the situation others and I was going through on this contract. Miss Crystal Hoffman was never on site for the past 2 weeks for me to contact her she was out from being sick so I don't know how she was going to say anything about me being unattended for work when she is not never there to help me do any situation that I'm going through.I don't know what is going on what I feel like I've been treated wrong and I do not want that bad reputation with Kelly Services since I've been an honor and a good standard client since 2015. I was was thinking I was laid out for retaliation harassment from the lead Mrs. Anna Craddockshe claimed me and Mrs. Annette Martinez that used to be on the team all the profit for the hard work we have done and underline us from even being promotedand if you did not promote to gospel or be cool with this individual there was a leave for State Farm she would treat you unfairly and cruel and even though you're a great worker of Kelly Services I would like to turn this in to let headquarters if Kelly Services to to investigate and help the other parts that still there and going through different situations.I would do anything to show proof to back up my claim I do have proof of pictures video and emails. I've been going through the past 10 months as being a faithful and hard-working team member. I never had a contract made me so uncomfortable come to work every day working for Kelly ServicesI asked Mrs Crystal Hoffman to remove me back in October all the way to now and there's nothing has never done and I'll go after April 1st 2019 two other was moved that I have trained and been working with team members when they don't know the correct process if the system work every day when they are and them transition getting new people and train them as well. The lead was no help until she wanted to help and they was promoted because they had a close relationship with the lead. My contact number if needed is [protected].I'm speaking on my behalf to protect my reputation as being a Kelly contract representatives in 2015 I do not want these false statements and allegations on my background because of ignorance from others at this location of the contract and I will provide whatever I need you to back up my behalf of statement. Thank you have a wonderful day!

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6:58 pm EST

Kelly Services employment search

I spent all morning interviewing and doing tests and Shelly Snow of anchorage alaska did not even have the courtesy to contact me to let me know how it turned out and continue to help my job search. I also emailed and received no response. Kelly has terrible customer service especially Shelly Snow.

Shelly Snow
4730 Business Park Blvd
Ste H 14
Anchorage AK
99503
(907) 561-5070

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Update by shellysnowisunprofessional
Feb 18, 2019 7:05 pm EST

SHELLY SNOW [protected] SHELLY.SNOW@KELLYSERVICES.COM is incompetent and unprofessional.

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3:58 pm EST
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Kelly Services jobs

I went in for work they took me for a walk through and when we got back to office the front office lady Michelle in st Joseph Missouri said I was not rehire because I didn't return to a job. But Kevin and Nick in same office override that and was gonna send me to Lowe's distribution center. But when I called they said that Michelle would not. Let them send me so I think it is wrong for them to do this to me as everyone has something or has made a mistake in life.so I think they need to be talked about the situation .

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12:13 pm EST

Kelly Services kennametal - margaret ferguson - rogers ar

I was hired on to work on a temp assignment through Kelly Services in Rogers AR. Working for an employment agency didn't have an expectation to to a higher than $12/hr. Once I got to the employment place found out that same people working for Kelly services doing the same job and same position that I was working in were getting paid over $2 more per hour and over $300 more in bonuses. When I called to confront the office they were very rude and disrespectful. Definitely not a place I would recommend.

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12:31 am EDT

Kelly Services maximus

This company that I was placed thru by this agency by the name of Maximus in the city of Indianapolis, Indiana. Worst training staff I've ever seen. Fifty million trainers coming in and out. Cannot use computers no passwords, I ask questions some trainers act as it if it's a crime to ask questions. The woman in the training class this day every time asked questions she snapped no this and that. I hope that a Kelly recruiter goes to sit and check this company out and not let them know that's what's happening. IT boy comes in cursing when he wants, lady supervisor plays sides between staff and supervisors against each other making things worst. Smile in your face and call agency on you cause of their training and whole place not up to par. One person that will train and take time this black young woman squeaky tone voice but knew her stuff. She was in there one day. She never sat down the whole time great.
Kelly Services if nothing else do not put people at this company and investigate its terrible. Now on the floor, the people that appointed to help just don't want to do anything on the phone. Call into agency and smile in your face the majority of staff but won't help. No kind of real help on the floor. End contract with Maximus.

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8:31 am EDT

Kelly Services recruiter jean battaglia at kelly services is unethical and dishonest intentionally misleads applicants and clients

JEAN BATTAGLIA KELLY SERVICES DANBURY RIDGEFIELD CONNECTICUT DISHONEST AND INTENTIONALLY MISLEADING EMAIL [protected]@KELLYSERVICES.COM. This recruiter is a liar and completely mislead me. She lied about a job placement at a Kelly Services Client in Danbury Connecticut. See below do not use Kelly Services if you are looking for a job or if you are a customer they will deceive and mislead you, Worst recruiter and agency ever. BEWARE STAY AWAY.If you have an issue with Kelly contact the President George Corona by email below: George.[protected]@kellyservices.com, [protected]@kellyservices.com
[protected]@kellyservices.com, [protected]@hotmail.com. Additionally, they post fake ads for jobs that do not exist. They intentionally mislead applicants and get their information and then do nothing. COMPLETE LIARS AND DECEPTIVE TRADE PRACTICES. Complaint filed with Consumer Affairs, Attorney General and Better Business Bureau, YELP and Labor Department. Reason of review: Work Experience or Job Application. Monetary Loss: $500. Preferred solution: Fire the offending employee . I didn't like: Dishonest recruiter lied to me and admitted it in writing.

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2:07 am EDT

Kelly Services recruiter

I have a year old baby. My in laws help me to take care of him. I got a call from Kelly Services from a recruiter Irene, downy California. She said she has part time job from 7a.m to 2 p.m and I said I am interested and been to her office to submit my paperwork. I waited for 1 hour outside because the door was locked from inside and made a call but no one answer. After one hour I called again and they answer and let me come inside. She said she d I need to call on Friday To make sure and I did it and she said I can start from Monday . On Sunday some emergencies happen my inlaw flew to her country because her mom got heard attack and in critical condition. Before we drove her to an airport I made a call to Kelly Services and left the voice message saying that I can't go to work on Monday stating the reason why. On Monday recruiter Irene called me that she terminated me from Kelly Services because I didn't inform her. I told her I did but she did not listen to me . Is this fair?

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Update by Cali k
Oct 03, 2018 2:30 am EDT

The reason I am updating my post is... I forgot to mention the date in my previous post. Recruiter Irene said I can start from October 1st 2018, Monday. I called Kelly Services and left the voice message on September 30, 2018 @ 8:16pm stating the reason why I couldn’t make on Monday. Do anyone think that I didn’t inform them. What kind of recruiter Kelly Services hire. This is awful.

Update by Cali k
Oct 03, 2018 2:21 am EDT

I have a proof that I made a call on Sunday at 8:16pm to Kelly service. I have been the victim of wrongful termination.

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1:26 pm EDT

Kelly Services temp company

I was told by Grecia at the Lancaster, TX. that I would have an interview at a company and a tour of the warehouse. I would be paid $12.50 for the first day. If the company wanted me to come back then I would be paid $16.25 an hour for an inventory control position. The next day I called her to verify the pay she informed me that I must have misunderstood her. There was no misunderstanding. I would never jeopardize my unemployment benefits for a position only paying $12.50. I did not have to accept any job below $17.00/hr according to Unemployment office. She, Grecia, destroyed my benefits. She is misleading and untrustworthy.

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7:09 am EDT

Kelly Services customer service

Mr. Willie Laughinghouse of kelly services ruined my experience working for Honda Power Equipment. He did a negligent job of being a reliable source of information. Forced me to have unorthodox meetings in his office were I felt emotionally victimized. All his actions were unprecedented, and left me absolutely unappreciated. He didn't take the time to get to know me better as a client and took advantage of my inexperience in the workforce. Upon requesting when I would gain permanent employee status, with a rude grimace on his face he simply stated, "if you keep this behavior up never"; as if I were some adolescent child being rebuked.

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Contact Kelly Services customer service

Phone numbers

800 317 7310 +1 (248) 362-4444 More phone numbers

Website

www.kellyservices.com

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