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Kellogg's Customer Service Phone, Email, Contacts

Kellogg's
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www.kelloggs.com
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1.1 166 Reviews

Kellogg's Complaints Summary

4 Resolved
159 Unresolved
Our verdict: If considering services from Kellogg's with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Kellogg's reviews & complaints 166

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Newest Kellogg's reviews & complaints

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F
8:12 am EDT

Kellogg's wrong product in the box

My wife bought the SpecialK berry flavour, and I opened the box, there were no berries. they had obviously put the wrong product was in the box (plain flavour). I emailed them, and within a day 'Harold Harris' replied, apologising and asking for more information (bar code, manufacturing date etc). I forwarded all of this to him, and since then, not a peep from them. I have since then followed up with 2 emails, asking what will happen next... it is now a month later and still no reply. It's sad to see the consumer (the ones that keep them in business) so helpless and mistreated.Wrong product in the box!

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mawethu malangeni
, ZA
Apr 09, 2014 6:26 am EDT
Verified customer This comment was posted by a verified customer. Learn more

i receive i massage from rica saying that i won from kellongs uk promotoin on feb they been draining me money since february 2014 i lost more than R20 000 so can you please respond i have proof of everything even the south african gorvement is involved becouse i payed more R15 000 to [SADC] a.k.a south african revenue service and i cant get hold of them now so that why i'm asking your help i oww lot of people some money i'm thinking about killing my self please help guys i do anything

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Willie Ray Pinkston Jr
Lena, US
Apr 15, 2014 1:31 pm EDT

(Ps) The Name Of The People Or The (International Monetary Fund) & The Address Is (23 Herbert Marculary Avenue, Wuse 2 Gark Abuja, Federal Capital Territory

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Willie Ray Pinkston Jr
Lena, US
Apr 15, 2014 1:26 pm EDT

I Am (Elder, Willie Ray Pinkston Jr) & I Keep Getting These Emails From These People About A Lot Of Money & The Told Me To Fill Out Form For The Release of It & It Been Going On For Years & I Wont Find Out It This Real Or A Scam This The Form Is (FB119) Amount $9.200.000.00) I Did Not Have A Problem With That But I Do Have Problem When Some One Say That I Am Dead & I, m Not My Email, (wrpj22@yahoo.com)

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Beulah Jacob
Bridgwater, GB
Oct 28, 2013 5:00 am EDT

Live black bugs in Just Right cereal.

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dsk730
Miami, US
Apr 01, 2011 9:46 pm EDT
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No wants to buy something and not get what they paid for! and to make another trip although necessary is inconvenient- Kellogg should have a consumer line or email to address consumer concerns and complaints- Dont buy Kellogg.

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pobarjenkins
Minneapolis, US
Sep 22, 2010 10:17 am EDT
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The store you bought it from probably would have refunded it for you...

ComplaintsBoard
D
3:55 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Kellogg's store manager

today i went to this kmart to get the kelloggs cereal that is on sale the ad reads $1.88 for 17 varieties to choose from size 12-20 oz.so i wanted the frosted mini-wheats and honey smacks and mr.thomas said that it is not the ones on sale it is even 18oz. he even when back and got a spread sheet and read off these ceral that were not even kelloggs they were post so it came down and he finial gave me the ceral that i read is on sale if you are going to put in the paper you need to list all the names for mr. thomas store #4113 thank you for here me out. donna

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6:17 pm EDT
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Kellogg's metal pin back found in mouth

I like to eat frosted mini-wheats dry as a snack.Luckily i did not bite down hard enough to cause damage when i was eating them and came across a crushed pin back.This was very alarming and makes me concerned about what could of happened, teeth breaking or choking, is not what my family needs.

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JGraceyStinson
JGraceyStinson
Orillia, CA
Jul 03, 2009 7:56 pm EDT

Pretty strange that you found two separate foods with stuff in them.

For the future, when you find stuff in food, you need to keep the remainder of the food and all the packaging and call the company. They'll tell you how to return the packaging and product to them so they can follow up in their labs.

Without proof, it's doubtful they'd listen or do anything.

ComplaintsBoard
C
6:02 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Kellogg's the

This is the 2nd morning that I have attempted to open up and read
my emails, however, it is IMPOSSIBLE because of this stupid and annoying ad for the "Kellogg Company's Morning Star" breakfast sausage ad. Because the ad pops up in the upper left hand corner of my screen, I am unable to read a complete email message, nor am I able to create and send messages...this is totally irresponsible, as I use this email address for business/professional purposes.
I have "fired" off an email to the Kellogg company but as of yet, I have received no reply.
I am asking that you please make it possible for me to continue to use this email account without this annoying interruption, otherwise I will cease to utilize your services.

Thanking you in advance for your assistance with this matter.

CF Patterson

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1:04 pm EDT

Kellogg's live and dead bugs

I opened a new box of 24 oz Frosted Mini Wheats Bite Size and when I filled my bowl bugs were crawling! Box # KBA 021 14:06, Exp. Jan 17, 2009 2 [K-1833M, K [protected], NLI# 01306].

I then opened another box of 24 oz Frosted Mini Wheats Bite Size but left the interior plastic sealed. Upon examination, a multitude of bugs were crawling! Box # KBA 021, Exp.Dec 09, 2008 [K-1833L, K [protected], NLI# 01306].

THIS IS INEXCUSABLE!

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12:00 am EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

Kellogg's live, little bugs inside!

I am thoroughly disgusted as I just opened a brand new package of kellogg's raisin bran crunch cereal only to find there were live, little bugs not only in the box, but in the cereal bag as well. An unopened bag of cereal should not have anything but the cereal in it. This used to be my favorite cereal, but not if this continues. It makes you wonder what's going on at the factory. I know for a fact it didn't come from my home because I opened another brand new, unopened box of life cereal and no bugs were present and both boxes were in the same cabinet.

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David Kwaku
Kumasi, GH
Feb 13, 2022 5:55 pm EST

I also found small bugs in my kellogg’s Raisin Bran. Very disappointed. I had to throw the extra bag away since I was almost done with one. It has destroyed my cornflake eating experience….

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Derrick L
Dumfries, US
Dec 11, 2021 8:31 am EST
Verified customer This comment was posted by a verified customer. Learn more

Wow, as I read all these complaints about finding bugs in Raisin Bran cereal, I now realize it's not bugs in my pantry but actual live bugs in the package when I bought them. I have been trying to figure out where the bugs were coming from. Cleaned out my pantry, searched for bugs and found nothing. I even stopped storing cereal in my pantry and I was still finding bugs in my cereal. Has Kelloggs looked into this issue? It can't be a coincidence that multiple consumers are finding bugs in their cereal.

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Just_uncertain
, US
Mar 07, 2020 8:45 pm EST

1 inch of black hair on my pringles. Shouldn't be any

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Becklynn
, US
Feb 29, 2020 8:54 am EST

I bought a Box of Raisin Bran and there wasn't a hand full of Raisins. I love this cereal but was not pleased. I hope u have not changed the amount you put in a box. I have tried other companies and Kellogg is my favorite so please add those Raisin ! Thanks

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cj siewert
, US
Feb 29, 2020 1:48 pm EST

my raisin bran crunch tasted soapy!

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Angel Marie73
, US
Jan 15, 2020 10:25 pm EST

Expiration date July 25, 2020
KNB 111 21:02

TASTES MOLDY ! disgusting. Never buying again. 🤮

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Jeffrey greenberg
, US
Nov 17, 2019 10:36 pm EST

Bought a 22oz rice krispie treat from the BP gas station and it's hard and dont taste right looked for a date. But only found 11299 pma64 code on the package

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John R English
, US
Nov 13, 2019 4:51 pm EST
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Two boxes of kelloggs fruit and yogurt, opened today, both teeming with tiny ants in the box and in the bag. Nasty.

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Michelle LMS
, US
Apr 15, 2019 8:42 am EDT

Found ants in the product. A lots of ants. When i open i did not aware so the ants go to my face and body.
Manufacturing date 1/6/2018
Purchased at Speed mart 99 Chembong, NS on 9/4/2019.
Please refund.
Please let me know what else info you need.

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Demery Charleston
, US
Feb 12, 2019 3:44 am EST

My wife opened a fresh box of Raisin Bran cereal, then she ate nearly 2/3 of the bowl to discover a jelled hair like material submerged in her milk. We love Raisin Bran but this issue need to be addressed. We'll still buy Kellogg's products in the future.

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Kellogg's In-depth Review

Product Range and Variety:

Kellogg's offers a wide range of product categories to cater to different preferences and dietary needs. They have a diverse selection of cereals, including classics like Corn Flakes and Rice Krispies, as well as innovative options like Special K Protein and Kashi. In addition to cereals, Kellogg's also offers snacks, such as Nutri-Grain bars and Pop-Tarts, and breakfast alternatives like Eggo waffles. The variety within each category ensures that there is something for everyone, whether you prefer a traditional breakfast or a more unique option.

Quality and Taste:

Kellogg's products are known for their high quality and delicious taste. The cereals are made with carefully selected ingredients to ensure a satisfying crunch and great flavor. Whether you prefer a sweet or savory taste, Kellogg's has options to suit your preferences. In terms of quality, Kellogg's consistently delivers products that meet or exceed industry standards. When compared to competitors, Kellogg's products stand out for their superior taste and texture.

Nutritional Value:

Kellogg's is committed to providing nutritious options for their customers. Their products are made with wholesome ingredients and are fortified with essential vitamins and minerals. The nutritional content of Kellogg's products varies depending on the specific item, but they generally offer a good balance of carbohydrates, protein, and fiber. Kellogg's also caters to specific dietary considerations, with options like gluten-free and low-sugar cereals available.

Packaging and Presentation:

Kellogg's packaging design is visually appealing and functional. The boxes are sturdy and easy to open, ensuring that the product stays fresh. The product presentation on the website is clear and informative, with detailed descriptions and high-quality images. When compared to industry standards and competitors' packaging, Kellogg's stands out for their attention to detail and eye-catching designs.

Pricing and Value for Money:

Kellogg's employs a competitive pricing strategy that offers value for money. While their products may be slightly higher priced than generic brands, the quality and taste justify the cost. Kellogg's also frequently offers promotions and discounts, making their products even more affordable. When compared to similar products in the market, Kellogg's provides excellent value for money.

Customer Service and Support:

Kellogg's prides itself on providing exceptional customer service. Their support team is responsive and helpful, addressing any queries or concerns promptly. In addition to their customer service, Kellogg's offers additional resources and services to enhance the customer experience. This includes recipe ideas, nutritional information, and a loyalty program that rewards loyal customers.

Sustainability and Social Responsibility:

Kellogg's is dedicated to sustainable practices and reducing their environmental impact. They have implemented initiatives to reduce water usage, energy consumption, and greenhouse gas emissions in their manufacturing processes. Kellogg's also supports farmers and communities through various social responsibility programs. Their commitment to sustainability and social responsibility sets them apart as a responsible and ethical company.

Online Shopping Experience:

The Kellogg's website offers a user-friendly online shopping experience. The website is easy to navigate, with clear categories and search functions. The online shopping process is seamless, with a straightforward checkout process and secure payment options. Additionally, the website provides additional features and benefits for online customers, such as personalized recommendations and the ability to create a shopping list for easy reordering.

Availability and Distribution:

Kellogg's products are widely available in various markets. They have a strong distribution network and partnerships with retailers, ensuring that their products are easily accessible to customers. However, there may be limitations or challenges in accessing their products in remote or less populated areas. Overall, Kellogg's products are readily available to a majority of consumers.

Overall Customer Satisfaction:

Customer reviews and ratings reflect a high level of satisfaction with Kellogg's products. Customers appreciate the quality, taste, and variety offered by Kellogg's. The company has built a strong reputation and brand image in the market, known for their commitment to providing nutritious and delicious breakfast options. Overall, Kellogg's is a trusted and reliable choice for breakfast and snack products.

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Contact Kellogg's customer service

Phone number

+1 (800) 962-1413

Website

www.kelloggs.com

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