Keating Chevrolet / Extremely Poor Dealership
My daughter purchased a pre-owned vehicle from Keating Chevrolet in January 2012. The dealership DID NOT take care of the pay off on her trade in for over 60 days causing her to have to make 2 car payments via automatic debit and one loan payment that was also included in the trade in. She is now out $857 on a vehicle she did not have possession of, nor owned.
When trying to resolve this situation with the dealership, she was bounced around from one person to another, promised a full refund time and time again from the sales person, the finance department and the general manager. Nothing ever happened. She sent in her warranty cancellation in February and they lost the paperwork.
In late March of this year, the new owner of the dealership cleaned house. Everyone was fired and replaced in one day. Once again, my daughter was bounced around from one new person to another with no resolve. Finally, she was told that a check would be cut and waiting on her to pick up so we went Saturday, March 31st to the dealership like we were asked to do. My daughter was exhausted from trying to deal with these people and asked me to come with her to talk to them.
We arrived at the dealership at 9:00 and were told that there was no check. We were supposed to meet a person by the name of George. We were told that he was not even going to be in that day and we would have to wait for the general manager, Mr. Campise. We were sitting outside so we could smoke and a man came up to us and starting discussing the problem. He did not introduce himself until we asked who he was. He did not even invite us into his office to talk. We had to sit out in the hot sun. This man is one of the most unprofessional people I have ever met. He reminded me of a very sleezy used car salesman.
He told us that there was no one at the dealership who could cut or sign a check and he would address the situation. He stated that he would have a check no later than 10am, April 2nd. I told him that I was calling GM and registering a complaint against the dealership and that I expected him to keep his word. He asked me why I was trying to beat him up. I told him that it was because he had been involved with this issue for some time even though he denied it. We showed him the emails he had previously sent to my daughter and he retracted his statement immediately.
On April 2nd, there was no check as promised. I called the executive offices of GM and opened a case with them. GM got involved right away and the dealership did cut a check on the 3rd, late that afternoon. My daughter received the check on the 4th and it was $398 short. The dealership states that it overpaid the payoff to Bank of America (which they did due to them waiting 60 days to make the payoff). They said because of this over payment, they were not responsible for the remaining monies as Bank of America refunded the title holder of the car and not the account where the payments were being made from (my daughter's account).
We are still fighting the dealership on this. My daughter was forced to make the payments on the car she traded in. The payments were made to Bank of America via automatic debit. The dealership dropped the ball by delaying the payoff on the trade in, the bank refunded the wrong account and no one wants to correct the issue. We are still working with GM to resolve this, but I highly recommend that NO ONE does business with this dealership. They are irresponsible and do not own up to their serious mistakes. To date, the $398 is still owed to my daughter.