Kayak / Hotel reservation cancellation

NY, United States
Contact information:

I made hotel reservation through kayak in Dec 2012 for dec 27 to dec 30. I contacted kayak on dec 27 to cancel the reservation. Customer representative said they are unable to contact hotel management. I called 18-20 times and sent out email to customer service. Still they couldnt contact hotel reservation team. I was able to contact hotel accountant through number published on hotel site.
I dont understand why customer representatives were not able to contac.
Its been 2 months and i havent received refund yet.

Mar 01, 2013

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