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Kay Jewelers / engagement ring worst experience

Pembroke pines, FL, United States
To Start I have been Purchasing jewelry for many years from the Pembroke Lakes Mall Kay's Location as it is 5 minutes from my home. I have never ever faced a un pleasant sales associate but today I Was approached with a smiling face so i thought. The sales associates name was Martha Dont GO to her.
Lake of patience kept sucking her teeth and letting out big sighs as i continued to ask to look and different rings. I told her that purchasing this ring and asking my long term girlfriend to marry me was something i wanted to make memorable. Ring after ring and her patience growing feel away as i asked to look at another ring she blurted out that her time is money and am i going to buy a ring or not because she needs to help a customer that is going to buy something not just look. I was appalled that that would even come out of her mouth.

I have now gone to the Jareds to have the ring custom made. I will never return to Kays To purchase anything again

I never leave complaints but this lady took the cake dont buy from MARTHA your just a dollar on her paycheck... Sad who trained her
Apr 16, 2018

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Kay Jewelers Logo Kay Jewelers
Customer Service
Overall Satisfaction Rating

174 Reviews
375 Ghent Road
United States - 44333
+1 800 527 8029
+1 330 668 5000
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