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2.0 366 Reviews

Kay Jewelers Complaints Summary

87 Resolved
278 Unresolved
Our verdict: When using services from Kay Jewelers with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Kay Jewelers reviews & complaints 366

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1:06 pm EST
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Kay Jewelers putting other customers purchases under someone else's name

Anyone ever heard of or the misfortune of kay jewelers putting someone else's purchases under their names? On November 3, 2017 I went into the Kay jewelers store in the Middletown, NY location to have jewelry inspected and also because a pair of earrings I received for Christmas 2016 were defective and the clasp was loose on one and I lost it. I was there to purchase a replacement. upon having my jewelry and diamonds inspected the sales rep started scrolling through the purchases under my husbands name and asked me "which necklace was being inspected", showing me her iPad to pick which one I had with me. Much to my surprise there were two necklaces under his name. In the eight years we've been together he's bought me one necklace, the sales rep said at that point that she may have shown me "something I wasn't supposed to know about". I asked when it was purchased and she informed me that it was purchased on Christmas eve 2016, the same day my earrings were purchased. Angry and upset I left the store and went home, checked my receipt and found that only purchase was made that day. I called the store and spoke with the sales rep who then informed that the earring were purchased with a card and the necklace with cash. She then informed me that if someone came in and made a purchase on that day for cash and didn't purchase an extended service plan that the store is OBLIGATED to place the purchase under someone's name and that the store will place it under the last customer's name for the store records. Needless to say, if this is truly a practice at Kay jewelers I cannot imagine how this is okay with all the possible problems it could cause a family.

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Shaun R.
, US
Dec 01, 2017 5:22 pm EST

Hmm. Or maybe your husband did purchase the necklace with cash. It may not have been the first time the employees had to come up with a somewhat 'plausible' story.

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12:24 am EST

Kay Jewelers customer service

I've been a Kay's customer for 30 years just paid off a ring I bought for 12.000 dollars.i didn't buy anything for 2 years and they closed my account.they told me if I don't purchase something they automatically close the accounts.well if I owned this store I would of called the customer and let them know this at the very least.since they closed my account my credit score dropped 50 points.so to that I will never ever buy a piece of your over priced jewelry again.also just paid off Jared and I won't be going there either.thanks for nothing.kevin stockman Toledo ohio.

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Shaun R.
, US
Nov 22, 2017 5:16 am EST

A whole $12? That doesn't make a lot of sense.

Why would you consider them 'overpriced' just because they closed an account? With that line of thinking, why would one want the account setting open when it would bluntly never be used?

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2:11 pm EDT

Kay Jewelers wedding rings

While my wife was waiting in China for her immigration visa to come to the US, I bought a pair of wedding rings for us through Kay Jewelers. I had to have my wife measure her size using a printed ring sizer as we were separated by an ocean, but when she recently arrived in the US it turned out both our rings were too large. Thinking we could have the rings resized, we took them to a local Kay Jewelers store. They said the rings could not be resized, and that we couldn't exchange them either because they have a 90-day exchange policy (my wife couldn't try the ring on until she received her immigration visa and could come to the US, and I never thought they wouldn't be able to be resized). So now we're stuck with two shiny new rings neither of us can wear, and it is extremely disappointing to say the least. When "company policy" trumps customer care, we'll take our business elsewhere.

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2:44 pm EDT

Kay Jewelers watch repair

On 9/22/2017 I brought my Invicta Signature watch into Kay outlet in North Conway, NH just to have the battery replaced. The very pleasant salesperson replaced the battery, but after over 1/2 hour of trying were unable to put the back piece on it. I was told it would be sent to a repair shop for this.

Today 9/29/2017 when I called customer service I was told there was no way to expedite this since watch repair takes
a long time and there was no one higher up that could prioritize replacing the back which should take a couple of seconds with the proper equipment.

Watch repair job#[protected] store#2947. Please don't tell me I have to wait a month to get my only watch back.

Douglas Kleinman
58 Main St
Porter, ME
[protected]

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Update by Douglas Kleinman
Sep 29, 2017 2:45 pm EDT

Kay response unacceptable!

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6:34 pm EDT
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Kay Jewelers 6 month inspection

Hello
My name is Kristin Van Horn. My fiance bought my engagement ring at Kay's Jewelers. His name is Marcus Gourley. His address is 10209 Fox Ridge Drive Damascus MD 20872. I have gone in twice to ask for my inspection and to have my ring cleaned. This last trip I went to on Friday August 31st to Kay's in Lake Forest Mall in Gaithersburg MD. I had the worst customer service experience there. And both visits I have had nothing written down to document the inspections. The representative just put my ring in to be cleaned and disappeared. I had to ask another representative if they are going to check to make sure it's not lose. I would have assumed they should have done that before putting it in a machine to be cleaned. But it wasn't. Today September 2nd I called to see how these inspections are supposed to work to keep track of coming in every 6 months. The representative acted as if I was annoying her. She said just come in with any paperwork you had and we will stamp it and hung up before I could say anything. I am not sure how these inspections are supposed to work. So I have been there twice now and have gotten both times very poor service and no documentation that I've been there. I would like to know how this is supposed to work. We did not but any extra insurance, but my fiance was told to come in every 6 months to have this inspection. Does this affect the ring being checked to make sure it's not lose? Please email back at [protected]@aol.com. thank you.

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7:52 pm EDT

Kay Jewelers manager

I am a long time customer of Kay Jewelers and have spent thousands on my wife, but after the last time I went into your Casper Wyoming store I am tempted to take my business to Riddles.
When I arrived at the store a woman, that I assumed was the manager was "counseling" a employee in a manner that I thought was unprofessional, but when she told her that she was pretty much an idiot and know absolutely nothing I figured that this was a discussion that should have been conducted in the back room especially since the employee was in tears.
I had brought back a necklace I had bought for my wife, and the chain that came with it had broke after the first time on. The employee that I was working with interrupted the conversation and I sorry to say ( now I know she is the manager as she told me as much) that " this is what happens when you don't upgrade your chains, and give crappy chains". She was quite rude to me, almost speaking in the same tone/manner she was speaking to her employee. I finished my business with the young woman that was quite nice, and left. Your store is in the center of the mall, I could still hear this shrill woman's voice belittling her employee when I got to the Target store.
I feel bad for the woman that work under her, and the moral at this store must be horrible.
Thank you for listening, as I'm sure nothing will come of this.

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Update by Debb Hert
Apr 29, 2017 7:53 pm EDT

I would like to remain anonymous

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8:42 am EDT

Kay Jewelers 3 stone ring

My husband purchased a Leo Diamond 3 stone ring for me, along with the diamond replacement warranty. Took my ring in every 6 months as required. This last time there was a chip in one of the smaller side diamonds so they sent it in for replacement. Great!
WRONG! Turns out there regular jewelry repair company does not stock any oval diamonds stones. 2 weeks later I get the ring back without being fixed. 'sorry, we have to send it to our special repair facility that has oval stones.' OK, then I find out my ring is discontinued so they don't have the identical mounting that I have but they will replace it with one that is very similar. OK. 3 weeks later i get a call my ring is ready. I have never seen such a mess of a mounting in my life. The stone they replaced is a smaller stone than what I had and does not match the other 2. It is very narrow, compared to the others that are more rounded. The mounting is uneven, looks like it has a curve, the diamonds are not set evenly apart and the prongs are like globs of platinum sitting there. I tried it on and immediately cut my finger because of the rough prongs. They sent the ring back and 2 weeks later I receive the ring back with basically nothing done to it. On the back of the work order it was written "This is the best we can do" WHAT! My ring was perfect when I took it in and now it looks and feels like a piece of trash. I will never shop at Kay Jewelry again and hope people read these reviews and heed the warnings. If you love your jewelry buy it from a reputable place that will stand by you when needed.

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8:26 pm EST

Kay Jewelers woodlands mall managers desmond & brittney

My husband bought me a bracelet with 4 charms close to 20 yearss ago that he bought from kays. I kept in my jewelry box for a long time until I decided to drop off at kays in Woodlands mall to have charms put on. They never bothered to call when it was bk from the repair store. I had a lot of stuff going on at the time so one simple call would have jogged my memory to pick it up. I couldn't find my claim ticket at first so they acted like they wouldn't help me even though they were able to look up info on it. The manager, Brittney, lectured me that Ineed to do my part and have my claim ticket and acted like she couldn't help me without it. When I did find my claim ticket, I called bk and spoke to another manager named Desmond whom informed me that I basically forfeited my jewelry because it was left at the store for over 60 days and further informed me they dont have to replace my jewerly. He said they may help as a courtesy but nothing says they have to. Unfortunately, I have not heard one word from them. I have called the home office several times whom said that the Woodlands Mall store is not following the correct procedure. Home office said the jewelry is not at the repair shop or home office (where Woodlands store claimed it was sent bk to when I didn't pick up). Home office lady called Woodlands store to have Brittney file claim with loss prevention or something to do effect. I was told they would give me another bracelet and charms of equal value. She said the store would be in contact but surprise, surprise-NOTHING! It is clear to me they have no intentions of doing anything. I did pay for my jewelry and deserve to get bk.

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2:56 pm EST

Kay Jewelers wedding ring

I have had my wedding ring for two months and have lost two diamonds out of it! Every time I lose one you need two weeks to fix it which means I have only been wearing it for a month! This is absolutely ridiculous! I am so carful with it I even take it off to wash my hands. I was then not treated kindly when I went in to pick up my ring from the store! I will not be referring you to anyone I know or buying from you again!

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2:09 pm EST
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Kay Jewelers movado watch repair

I took my Movado watch in for a simple battery change back in 10/2015. They advised I that they had to send my watch out for that to be completed since they couldn't handle my Movado there at the store level. They advised it was going to be a ridiculous amount like $79. I agreed since they said they would inspect the watch and it was a $1200 watch to begin with and I had it for about 10 years at that point so I agreed. I receive a call back a few days later stating that there were other issues internally with my watch that needed to be addressed and it was going to now cost over $240! I hesitated but had to agree since now my watch was opened and I was told it would not work properly if I didn't take care of it. So again I agreed. I was in a bad accident in January 2016 and wasn't able to drive for 4 months and was out of work. So they kept the watch on hold for me. Unfortunately, I was better but still not able to drive long distances so was unable to pick up the watch until about August 2016. To my dismay, my watch came back damaged! Thank God that they take pictures of how you drop off the watch in order to make sure that the watch comes back whole. So, the watch came back with the black part of my watch with a gash in it on the right side where the pin is. Then it also had a ding in the glass! The sales associate said that he would send it out yet again! Oh my goodness, by this time I am not feeling happy about this at all! But yet again I release my watch to be sent out to get this corrected! Finally, on 2/11/17, I go back up to the store to retrieve my watch and yet again another surprise! The black face that they fixed was replaced with one with Silver writing and not Gold as how I had originally taken it in! When I asked the manager of the store she advised that it must have been that there were no other black faces available for that watch! There was no phone call made simply an assumption and I was told that it was good as new! They set the watch at the appropriate time and I paid the gruesome amount of $256.80 and left completely dissatisfied and unhappy! Of course that is not the end of this story. I took the watch home and wore it and for 3 days the watch continued to get stuck at 5:40! I took it back yet again and advised as to what what going on and they said they would send it out Again! This was on Valentines day 2/14/17. I have called again today and they advised that they still don't have my watch back from the place they sent it to. I asked them if I can have their number as I am very dissatisfied with all of this and they said No, that there is No customer number! I asked where it was and they advised that they couldn't provide that information, just that it was out for service! I feel like my watch is being held hostage somewhere and I cant even call to complain about it! Nonetheless, I have already replaced my Movado with another Movado but am still not happy with what has transpired. I am also upset that I have paid this and now my credit card is being charged interest on something I still dont have in my possession and has not been returned to me whole. My Movado now looks like a Knock off and I am not happy with that at ALL! I was told by one of the associated at the store that I can now say I have a one of a kind! That still doesn't make it right! I have photos to submit of the black face I asked to keep but I will not forward until I get my watch back so I can show you the difference in what it now looks like. Please contact me as soon as possible to see what if anything can be done at this point! [removed] or [removed]
Store location and info:
Located in: The Avenue Viera
Address: The Avenue Viera, 2261 Town Center Ave #125, Melbourne, FL 32940
Phone: [protected]

Thanks!
[removed]

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2:15 pm EST
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Kay Jewelers credit card account opened without authorization

On January 29th 2016 my fang and I visited the Kay Jewelers store in Hawthorn Mall in Vernon Hills, IL. We were looking for wedding and engagement rings. A sales associate named Donna Dimarco attended us and showed us various options. She also suggested checking if I qualify for a credit line with the store. I answered that I am not interested in any hard inquiries and certainly don't want to open an account unless I select rings I want to buy specifically from this merchant. I was assured that this is a soft check that does not impact my credit history and it will disappear unless an account is opened. I was asked for my ID and social security number and the information was entered into a tablet. Just minutes later Donna came to inform me that if I am interested in placing an order I do qualify for a credit up to a certain amount. She did not produce any paper copy and did not forward any email confirmation of the application as evidence that I have applied. At this point, and since at any point of time the associate did not mention about opening an account, I decided to leave the store as we were not convinced with the offerings. I have also expressly notified Donna that in no way I do want to apply for a credit card.

One week later, on February 6th 2017, I was surprised to receive a credit card under my name issued by Kay Jewelers and already activated. I called the issuing company to realize that an account was opened under my name. There was no limit specified, nor was I given any explanation who signed the application on my behalf. I had to close the account immediately as I did not want to have it present in my credit file. I was very concerned with this infringement of my personal identity, so I wanted to clarify the case and I went to the store again on February 7th 2017. Since Donna was not there I asked to talk to the store manager. I was presented to a person called Molly. I explained the whole story to Molly and she was not able to clarify the application process to me. She insisted that the application must have been signed and authorized by me in order to get processed. When I informed Molly that I will file a complaint she agreed that this is my right. However, when I asked her for her last name and employee credentials she refused to provide the latter referring to the company policy. I explained that I need the info as a reference for the complaint. At this point Molly warned me that if I don't leave immediately the store she'll call the mall security. I was surprised by her reaction as I have only requested her identification so far. Not willing to engage in further conversation the store manager called the security without any consideration of the validity of my claims.

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10:20 am EST
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Kay Jewelers "santa dollars"

Santa Dollars were misrepresented as dollars to be like cash. It was not said by Kay employees that to use $100 Santa Dollars you need to spend $300. I was told i could use the $300 Santa Dollars i received as cash to make a purchase by 7/2017. Being a slick sales person chases loyal customers like me away. In order to maintain a good reputation it would seem that promossionals should not be misrepresented by employees.

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5:54 am EST

Kay Jewelers customer service complaint

I stopped at the store in Nashville at GreenHills Mall on 29/Jan/2017. I was there to buy a ring for my wife. I knew the amount I wanted to spend and was asking questions about the three rings I was trying to choose between when the sales lady interrupted me by saying if I had to ask questions then I couldn't possibly afford anything in their store and needed to stop wasting their time. Normally I would have asked to speak to the manager but she said this with the manager standing beside her. I have bought all my wife's jewelry from Kay's and was shocked by this experience. It shouldn't matter if I was spending $3000 or $30, 000 a person should be treated with respect. I don't know that I will ever do buisness with Kay's again.

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2:42 pm EST

Kay Jewelers unethical behavior, defected ring

My boyfriend purchased a morganite ring for me back in march of last year. It was sent back for repairs more often that I wore it! 1. Sent back because there were loose stones, 2. Two weeks later I lost a stone and they sent it back. When I got it back the stone was half the size of the other stones and not even as tall. They sent it back. 3. Get it back again and the stone is a different shape and too big! The manager had absolutely no sympathy for the defected ring or that this has been my 4th or 5th time back! Was it because we spent $450 on a ring? She said I could choose another ring or get the same one. I absolutely loved that ring - so I got a brand new one. I got it right before christmas and january 9th - the ring is missing two stones. I talked to a manager who said I can do an exchange and get a new ring. When I got there I dealt with the same manager as I did before, again she had absolutely no interest in helping me, pushed me into another ring. It was like I was wasting her time. She made me feel so uncomfortable and was unprofessional. She had no interest and by then I was so irritated by her behavior and treatment I said fine, ill take this one. (a new ring). I am so unhappy with my service there and not happy with the new ring - that is too big! It is not my fault that the ring was missing stones, or that there had been so many issues with it. I would have expected that wherever they were sending it to be fixed took appreciation in their jewelry and did it the right way! I do not deserve to be treated that way for the company's defected materials or controlled and uncontrolled problems. I was not rude to them, I did not raise my voice to them, as I knew it was no ones fault, but to turn around and be treated that way is bull, absolutely inappropriate and unprofessional. We have bought all of our jewelry from kays and now will go elsewhere.

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2:29 pm EST

Kay Jewelers customer service

Today 12/23/2016
Rude customer service!
I have had a Kay card for quite a few years now. Previous purchases have never been a problem until today when I called the store located in the Regency Mall in Jacksonville Florida. I placed 2 orders this month. One on 12/13/2016 and the other on 12/21/2016. The first order was to be delivered to the store today and the second order was to be delivered on 12/28/2016.
This afternoon I received an email advising me that the 2nd order was in and ready to be picked up. My first order was also to be in today.
In order to save time, I decided to call the store to ask if the first order was in. The representative that answered the phone (not sure of her name - she has an accent) As I started to explain the orders I placed and ask if she could check the drawer to see if both orders were in..she instantly started telling me as she spoke over me that if I have not received my 3rd email then my order isn't in. She went on further to say that she cannot check the website for me and that I have to call customer service. At this point I was upset that she wouldn't let me get a word in. I wasn't asking her to check the website. I was simply asking her to check the drawer. She then put me on hold to check, came back about 5 minutes later this time another female was on the line advising me that the store was full of customers (I'm a customer too) so she told me she's gonna put me on hold and check, she left me on hold for 15.5 minutes! No one checked back with me at all. During the time she had me on hold I was driving to the store. She came back on the phone to tell me that my order was there, I asked if both orders were in, then she told me yes UPS just delivered. When I arrived they did not ask for identification to show that I am who I say I am, I believe the associate that waited on me is the one that initially answered the line (she had an accent) she didn't offer to gift wrap my purchases she only put them in a Thank You bag - not a gold Kay bag like usual. I had to request her to wrap them both. btw - her wrapping skills leave much to be desired, I had to re-wrap both gifts!
After getting my purchases from the store I called customer service to complain about the awful service I received. The associate that answered the line asked how she could help, I explained. She then told me she had to transfer me. Why did I have to explain to her if she was only going to transfer me. When she placed me on hold for 8.5 minutes without checking back with me. She came back on the line to tell me because the stores are busy she apologizes for the situation and that she will speak with the store manager. I asked if that was all and her response was yeah. This is the WORST customer service I have ever experienced with this company.

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9:26 am EST

Kay Jewelers credit

First of all i called customer service and was told my account was closed because i paid late. Second of all i have bought 3 rings and was about to upgrade and the lady at kays jewlers here in corpus christi told me my account was closed. I have not recv'd any phone calls and the last ring was paid . I am very disappointed because i wanted to get my fiance and upgrade and no i can not. I have been a faithful customer and i need to know who i can report this to! not to mention you have a rude manager named alice-an older lady with a buzz cut and glasses who makes me feel like crap because i cant afford 10, 000.Oo rings so she can make comission. Please contace me asap! i want my account reopened and now my fiance is stuck with a ring that we cannot trade in for an upgrade. Your company has sevral compliants with the better business b and i will add to it if this is not corrected. Call me at [protected]

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4:15 pm EDT

Kay Jewelers customer relations

My husband wanted to buy me a diamonds in rhythm necklace from Kay Jewelers so we went there and while looking at them I said it would have to be at least a 1/4 carat center stone for it to be seen. We picked one out but the chain was SUPER fine. I told the worker that it was much too thin to trust it to hold a diamond pendant. He repeated told me that it was very strong and that I should pay for the lifetime warranty so if anything did happen it would be replaced. I asked, "even if the chain broke and the pendant was gone?" I asked three times. My husband, having seen the commercials really wanted me to have it. He paid over $900 including the lifetime warranty.
Two weeks later, while shopping he noticed that my chain was broken. My heart sank and tears started to floor my eyes. We looked everywhere, for hours, and couldn't find the pendant. Finally, as a last hope we called a shop we had stopped at on our way and thankfully they had found it. I brought it back to Kay Jewelers, which is over an hour away from my home town. They would not replace the chain. They could only repair it. I told them that it was too thin and would not securely hold the pendant. I was told that I should buy another chain then, but would not be refunded or credited the cost of the other chain. I told them that the diampnd was almost lost. I was then told that if it wete lost they would not have any responsibility to help me. They are not responsible for lost diamonds. I was livid! I explained what i was told, but was told the sales person must not have known the details of the warranty.
Anyway, they had to send it in, plus the pendant was scraped from falling in the ground, so they were both sent off for repairs. It took two weeks. When I got them back the chain was much shorter and it didn't even last a week before it broke again. I just went somewhere else and bought a better chain. As for the warranty, I will never go back there again so I hope the pendant stays in tact.
So disappointed! I will never but anything from Kay Jewelers again! I tell everyone I know not to go there.
And I saw a diamonds in rhythm necklace that had a 1/2 carat center stone for under $500.
In my experience Kay Jewelers had the worst customer relations, and the quality of their chains and employees is horrible!
I will stick with Helzbergs! They have always taken great care of me and everything I've ever bought from them.

R. Mora

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4:08 am EDT
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Kay Jewelers anniversary band, men's wedding band and

2012 bought an anniversary band, men's wedding band and white gold necklace. One month diamond fell out of ring, replaced ring for me, year later necklace broke, 2014 my husbands ring broke in half, had to pay 40$ to have it replaced. Last week anothe diamond fell out of my ring. No I did not have it insects every 6 months like I should...however to replace one diamond out of 14, it is costing me 150$ which extended warranty to set diamond and polish but that equals out to be 2100$ if I replaced all 14 diamonds which is 600$ more than I even paid for the ring. I feel I am being ripped off. No way my jewelry purchased at Kay jeweler a should last me less than 3 years

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10:32 am EDT
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Kay Jewelers benefits

I work for this company and they do not help get anything figured out. I signed up for my insurance and they charged me a back pay for a month I didn't even use/technically have the coverage since I signed up a day before the dead line. I called to get it figured out since I have a child to provide for and they pull almost my entire check from me, they told me that's how it's done with benefits they make you pay back from the time of your open enrollment if by chance I had seen the doctor which I had not seen since I hadn't signed up for insurance. When I asked about cancelling the lady informed me I was not able to cancel my insurance until the next open enrollment date due to some federal law crap, I'm not sure how a company can make you keep an insurance that you no longer want because of their shady practices and unwillingness to help make it right when the information was never clearly described.

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1:07 am EDT

Kay Jewelers terrible company

Ordered some jewelry from Kay Jewelers and one ring was too big, so I contacted them and asked for an advice. They said that I sent them the correct measurements and they will resize the ring for free! Seemed like a great deal so I gave them all the necessary information and sent the ring back. They said that they need approximately two weeks to do that. Two weeks later I asked about my ring and they said that they needed some extra time. Then they just stopped replying to my messages and since then I hear nothing from these scam artists! I just hope others take a lesson from my terrible experience.

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Kay Jewelers In-depth Review

Product Range and Quality:

Kay Jewelers offers a wide variety of jewelry options, ensuring there is something for everyone. From stunning diamond rings to elegant necklaces and bracelets, their collection is diverse and impressive. The quality of materials used in their products is exceptional, guaranteeing long-lasting beauty and durability. Additionally, Kay Jewelers caters to different budgets, with a range of price points available, making it easy to find the perfect piece without breaking the bank.

Customer Service:

The customer service representatives at Kay Jewelers are highly responsive and helpful. Whether you have a question about a specific product or need assistance in selecting the right jewelry piece, they are always ready to provide guidance and support. Contacting customer service is a breeze, with multiple channels available for communication. Their dedication to ensuring customer satisfaction sets them apart.

Online Shopping Experience:

Kay Jewelers' website is user-friendly, making the online shopping experience enjoyable and convenient. Detailed product information and high-quality images are readily available, allowing customers to make informed decisions. Navigating through different categories and filters is a breeze, ensuring a seamless browsing experience.

Shipping and Delivery:

Kay Jewelers prides itself on timely delivery. Orders are shipped promptly, and the packaging quality ensures safe transportation of the jewelry. Customers have the option to track their orders and receive updates, providing peace of mind throughout the delivery process.

Return and Exchange Policy:

The return and exchange policy at Kay Jewelers is clear and fair. Initiating returns or exchanges is hassle-free, and the process is efficient. Customers can expect a speedy resolution to their requests, ensuring a positive experience even in the rare event of needing to return or exchange a product.

Pricing and Value for Money:

Kay Jewelers offers competitive prices compared to other jewelers, making their products accessible to a wide range of customers. The perceived value for money is high, as their products are of exceptional quality. Additionally, they frequently offer discounts, promotions, and loyalty programs, further enhancing the value customers receive.

Reputation and Trustworthiness:

Kay Jewelers has an excellent reputation in the industry, known for their commitment to quality and customer satisfaction. Customer reviews and ratings reflect the trustworthiness of the company, with many customers expressing their satisfaction with their purchases. The company maintains transparency in their business practices and policies, further solidifying their reputation.

Customization and Personalization:

Kay Jewelers offers options for customizing jewelry pieces, allowing customers to create unique and personalized designs. Whether it's engraving a special message or adding personal touches, they are flexible in accommodating specific requests. This level of customization adds a personal and sentimental touch to their products.

In-Store Experience:

If applicable, Kay Jewelers' physical stores provide a clean and inviting ambiance. The in-store staff is knowledgeable and helpful, providing expert advice and assistance. Additional services like resizing or repairs are also available, ensuring a comprehensive and satisfying in-store experience.

Social Responsibility and Sustainability:

Kay Jewelers is committed to promoting ethical sourcing of materials. They make efforts to ensure that their products are sourced responsibly, supporting fair trade and sustainable practices. The company also takes initiatives to reduce their environmental impact, contributing to a greener future. Furthermore, they actively participate in charitable and community-based activities, demonstrating their commitment to making a positive difference.

Overall Satisfaction:

Based on personal experience, Kay Jewelers receives a high overall rating. The exceptional product range, quality, and customer service contribute to a satisfying shopping experience. The likelihood of recommending the business to others is high, as they consistently deliver on their promises. In summary, Kay Jewelers is a reputable and trustworthy jeweler that offers a wide range of high-quality products, exceptional customer service, and a seamless online shopping experience.

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Contact Kay Jewelers customer service

Phone number

+1 (800) 527-8029

Website

www.kay.com

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