Kawasaki Nomad 1500 / Poor customer relations!
I'm a business owner. When a customer of mine has a complaint it is resolved. Now having experienced
dealing with Kawasaki regarding my 2003 Nomad that has.. .whew... wow... an amazing 9009 total miles on the odometer and has had a vibration since on or about 3800 miles and the cause finally found to be the universal joint located on the driveshaft. The inspection revealed the cause to be inadequate lubrication at time of manufacture. Yes it is out of warranty however failure of a quality part from a "quality manufacture" and Kawasaki's refusal and/or denial to even consider any offer to take any action is POOR customer relation. This is part they charge about $80 for but want me to buy the entire driveshaft costing about $300. It is around a $5 item to them that I purchased for $17.99 plus shipping. It is not the cost....it is the attitude. My question is...should I reconsider the way I treat my customers? Final note I've driven GMC 4WD vehicles more than 100,000 miles ...no universal joint problems. Anyone please feel free to contact me.