KaTom Restaurant Supply
reviews and complaints

RE: Order no. 2022924
Blodgett Zephaire 200-E Convection Oven

I would strongly advise any serious consumer to stay away from this place, even if their prices might look good. Honestly I am a regular at Webstrauntstore.com and I was always skeptical of this place, but I figured I'd give them a try this time because they were substantially cheaper than Webstraunt. Boy did I make a BIG mistake! I wished I looked at these reviews earlier. I placed my order in early May for an oven which had a MINOR configuration to it, so it was classified under "special order" (which I am fine with). Basically, they claimed that I can place the order with them and they send the order in to the manufacturer. Okay, so when I placed my order the sales rep asked me if I was OK with a 17 day lead time. At the time, in May, I was completely fine with that. What can be so bad with a three week lead time? Or at least so I thought. It's been over a month now and I have not received any information regarding my order. So I called Katom last week inquiring about my order, and they informed me how my order is on it's way... "it should be there by the end of the week", he said. Well, guess what - I still have not received my order! Here we go again. I called Katom again and asked about my order they said it's in their warehouse and it's due to ship within a day or two, but, she added "I will get you the tracking info by the end of the day". The end of the day came. And went. NO tracking info. So I called again, now they say that my order has not even been placed! How crazy/insane can you be, Katom? It's over a month since I placed my order - what's going on here? Why can't you get your act together? Why is heaven's name does it take over a month to submit the order to a manufacturer? Not to mention all of the lies I was told over the phone that my order is in the warehouse... arriving soon... (forgot to mention- They did offer to "compensate" me to waive the $45 lift-gate fee... What a joke!) Only thing I can say is that I will NEVER EVER BE GOING BACK HERE!

On April 4, 2018 we at Olde 37 Patio & grill ordered a Duke convection oven product #066-E102GLP, order #KT [protected], and it still has not arrived as of 5/01/2018. We are trying to run a business, minus an oven. My customers will not wait days for a food order. We would a, like the oven to be delivered and b, eliminate the $ 54.00 shipping cost and discount the oven by $200.00 dollars.

Dealing with them didn't work out for me.
I ordered an item, but when I received it, it was damaged. Don't know whose fault it was, but I paid for an intact item, not for a broken o and don't want to be responsible for someone else's mistake. I think everyone would do the same. Why would someone keep a broken item to themselves?
Unfortunately, it cost me a lot, because these guys have a lot of hidden fees they don't warn you about. So I had to pay all of those ridiculous fees and that made my purchase absolutely disadvantageous...

I've ordered bar drinkware from www.katom.com, mostly beer and wine glasses. It took a long time to get my order and customer service was absolutely unhelpful and was not able to tell the exact delivery date.
One of my employees contacted me and said they received the package and asked me to come as soon as possible. When I arrived at the bar they said that several glasses arrived broken and few arrived with cracks. I immediately took a picture and sent it to www.katom.com. They did not reply. Then I called them and demanded a full refund and they said they needed pictures. I told that I have already sent one and they said that they did not receive any pictures. They refused to refund me and said that it was not their fault. Avoid doing business with KaTom, they are highly unprofessional and unreliable.

I have ordered some products from Katom Restaurant Supply. It was in the beginning of October. Money was taken straight away and I got only one email that they received my order. After that I heard completely nothing. No news, no orders and when I tried to reach the seller, all my emails were returned back, because the email turned to be fake. Stay as far as possible from this deceiving company.

I received my product on the 4th of March and the same day requested a Return Authorization Number so I could send it back. Who buys just one section of a steamer, without a base for it? The photo shows a complete steamer and they put a note in, saying, "Image may not depict product color, inclusions or accessories." I never considered the bottom of a steamer to be an accessory. So today is the 21st of March and still no RA number so they can take my $26.90 deduct about $10 for shipping and deduct 30% for restocking. I will never do business with this place again and recommend everyone to do the same.