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Kate Spade Customer Service Phone, Email, Contacts

Kate Spade
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1.4 48 Reviews

Kate Spade Complaints Summary

5 Resolved
42 Unresolved
Our verdict: With Kate Spade's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Kate Spade reviews & complaints 48

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Newest Kate Spade reviews & complaints

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11:41 pm EST
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Kate Spade horrible customer service

Kate Spade Saturday has the worst customer service I have ever experienced. Not only do they not exchange products they do not honor the price you paid for the product nor the price that the product is currently selling for. I had to get a different size pair of boots and no one there knew how to match the price I paid for a new pair in the correct size and then after 2 hours and 5 phone calls a supervisor said that he could get me close to the price I paid but not the actual price. The next day the shoes were even cheaper and they would not honor that price because 2 price adjustments were not allowed! I never even got one! Plus the boots still have not shipped and no one there is able to cancel an order since it is "processing"! I have called numerous times but no one who is at the supervisor level is ever available and I was told hat won't be able to do anything about it anyway. BUYER BEWARE!

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Lynne06
Mississauga, CA
May 25, 2014 7:48 pm EDT
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I was kicked out of kate spade because i had a dog in my purse and the sales lady did not even let me buy my purse, she showed me the door! I will never buy any kade spade product again.

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12:57 am EDT
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Kate Spade charged me but didnt process order

Charged my credit card and did not process my order! Said Citibank didnt authorize it. I called Citibank and they said it was definitely approved. Kate Spade refused to do anything. Now i have a $282.50 charge on my card and nothing to show for it but theifs. The girl on the phone at Kate SPade admitted they were having a website problem too!

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7:54 pm EDT

Kate Spade I will never order from kate spade again

I will never order from Kate Spade again. I ordered the bond sawyer purse during their surprise 75% off sale. I received order confirmation, then I waited...and waited for shipping information. It's been almost a week, and today I received a cancellation notice for the order. When I called to inquire, they told me that they had no way to provide an "out of stock" message. So, they basically oversell their items. Thanks, but no thanks!

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6:16 pm EDT
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Kate Spade poor customer service and quality for the money

I have bought 2 Kate Spade Purses and have had trouble with both, they will only give you back less than 1/2 of what you paid (what a good deal for them). I don't use them on a daily basis and I have had purses from TG Max, and Target last longer and are better than theres for less than 1/4 of the price. There customer service stinks, they find excuses instead of taking care of there customer. I will never buy anything else made by them and I will let everyone I know of the problems I have experienced.

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DawnChan
, US
Oct 20, 2015 11:40 am EDT
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Totally agreed on the inflexibility of Kate Spade policy. Why bother to have a sale and was restricted to only two per items? The best solution they can offered is to please come back the next day to make the further purchase! Really? Kate Spade?

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ServiceCustomer
Los Angeles, US
May 27, 2014 10:55 pm EDT

Worse customer service by in-store staff, securities, n customer service on the phone. Will never buy such product again. Kate Spade thinks highly of herself. Snobby n rude services overall! Horrible quality too. I'd rather buy a bag from somewhere else like coach who's customer service is above n beyond n way better quality too!

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DownwithKateSpade
Dallas, US
Dec 29, 2013 7:23 pm EST

I agree with you about the horrible customer service. As far as I'm concerned, this company is only interested in making a profit; not at all interested in promoting long term customer loyalty, which I imagine will one day affect their bottom line. I have never experienced such a blatant lack of integrity in dealing with their customers. Will never purchase their products again.

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4:28 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

Kate Spade - worst customer service I have ever experienced

My husband bought me a Kate Spade tote and wallet in late October 2010 as a Christmas gift for me. He was leaving for a 12 month tour in Afghanistan in early November and wanted to make sure he made the purchase while he was able. When I received the gift for Christmas, I found the the strap on the tote was too small and decided to return both (the wallet...

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1:57 am EST
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Kate Spade not able to return a duplicated order

I placed an order from http://www.katespade.com on 12/21 which is the last day to order for me to receive the item before Christmas. I received an email shortly after I placed the order from katespade telling me that they are having difficulty obtaining authorization on my credit card and to call customer service to update information. I tried calling the phone # provided but did not managed to talk to a rep. after waiting for a long time. I went to review my online order and notice I have provided a wrong CID # for my credit card. Since I can't talk to the customer service to update my the CID# for this order, I would only imagine this order will not go through with a wrong CID#. So I place another order to save my time of trying to contact customer service and to receive my purchase before Christmas. I did received my second order on 12/24 but I receive the same bag again on 12/30! Apparently katespade was able to process my first order with the wrong CID#. And after checking my email, the order went through 12/22.
I am still ok at this point thinking - well its just a double order, I can return one of them. To my surprise, I was not able to return the bag at the retail store at Standford shopping on 1/8. The store person told me the sales are final and I need to call katespade.com to tell them my situation.

I called katespade.com and spoke with a couple of associates who at first directed me back to the store telling me I should still be able to return within 14 days upon receiving the bag but when I finally talked with the manager - Mike A. he insisted that the sales are final and I can't return the bag with any reason. Since I am not able to return my bag, then my question is how did my order with the wrong CID# went through? It must be a misuse of my personal information on the part of katespade. Totally disappointed with how katespade treats it customer - even more so when I bought at least 5 bags from them in the past year. Unfortunately katespade.com will lose me as a customer now. Beware of their online scam!

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Linda Christoforidis
, US
Aug 05, 2023 7:52 am EDT
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6/18 I paid $95 for a torn nylon handle. Which I returned The order # is ZUP [protected] and I wanted another style- like leather but the agent said she was sending the exact same one and bruptly disconnected!

I will pay more. But I want leather that will last like my original Kate Spade

Linda Christoforidis

1466 Eastern Ave

Malden, MA 012148

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Marsha M. Kolich
Phoenix, US
Jan 11, 2022 3:00 am EST

Unfortunately, I had the same experience with a Not Ordered duplicate order that I was not able to return because I could not reach anyone at the company that would authorize the return. To add injury to insult, the Apple watch from my first order is no longer working and I will continue to spend more time trying to get a credit for these two items! BB should shut down the online component of the company.

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6:45 am EST
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Kate Spade poor quality

I purchased a $200 organizer from katespade.com in January. It arrived with a scratch on the back and I called the company who issued a return. However, I really needed a daytimer and decided to keep the item. In the two months that I've had it, the organizer is scratched terribly, from normal daily use, and I don't believe that it's a good quality product for the price. When I called the company today, they told me that there is nothing that they can do since it's past 90 days. Absolutely nothing. So they really don't care that they are selling a poor quality product for $200 and are quite happy to send a customer out there who will NEVER purchase from Kate Spade again! They have no interest in making me happy with my purchase and didn't seem to care that they've lost a customer. So sorry Kate Spade!

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GR2016
, US
Nov 13, 2018 11:38 pm EST
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We ordered a laptop bag, its first and last time to deal with UNKNOWN sellers like this. we have troubles with their horrible customer service.
Until now we haven't received and can't get our money back. Stay a way to avoid troubles!

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Jennifer Chambers
, US
Oct 31, 2018 4:58 pm EDT

I received my wallet today that I paid $188 for. The day I received it it is on sale 75% off. Took the time to call and see if they would credit instead of me driving to the store to return and they will not. Terrible service. Will not buy again.

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Wendytbay
, CA
Dec 17, 2016 8:46 pm EST
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Maybe their attitude towards customer service us changing. Although admitting no responsibility fir the dye leak from the handle on to my purse they, and after listing on social media and telling rhem I was using their purse as a model to tell everyone I met not to buy their product and pointing out to them how many customers they lose from one unhappy person. I received a replacement purse. Fair is fair. I will comment on bad customer service and I will comment on good. Thank you Kate spade for eventually honouring your warranty.

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Wendytbay
, CA
Nov 09, 2016 9:41 am EST
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My new Kate Spade sat two months in storage in a plastic purse hanger behind my closet door. The red colour on the edge of the handle on both sides bled into the face of the purse. I contacted customer service and they told me that it was caused by "normal wear and tear" and was not covered by their warranty. I had never worn the purse and nothing had ever touched it but itself and it was only two months into their one year warranty. . When I looked for the label inside the pocket that they ask you to send I realized that on the back of the Kate Spade made in New York label it actually says made in China. The cheap China dye had leaked on my brand new purse and Kate spade is denying any responsibility for their quite obvious factory defect. I bought 4 Kate purses and this is the last. It was obvious how the dye Mark fits perfectly with the purse handle.

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memememememe22
Nyack, US
Apr 16, 2013 1:10 am EDT

Nice duplicate complaint. Even nicer duplicate account. :)

Kate Spade Jane Street Large Debra Organizer — poor quality and they don't care

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11:34 am EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

Kate Spade poor quality and they don't care

I purchased a $200 organizer from katespade.com in January. It arrived with a scratch on the back and I called the company who issued a return. However, I really needed a daytimer and decided to keep the item. In the two months that I've had it, the organizer is scratched terribly, from normal daily use, and I don't believe that it's a good quality product for the price. When I called the company today, they told me that there is nothing that they can do since it's past 90 days. Absolutely nothing. So they really don't care that they are selling a poor quality product for $200 and are quite happy to send a customer out there who will NEVER purchase from Kate Spade again! They have no interest in making me happy with my purchase and didn't seem to care that they've lost a customer. So sorry Kate Spade!

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memememememe22
Nyack, US
Apr 16, 2013 1:11 am EDT

Nice duplicate review, even nicer duplicate account. :)

Kate Spade — poor quality

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eolbertz
Johnsville, US
Dec 23, 2010 9:16 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Question:
1. What color did you purchase? I was thinking about buying the black one, and I didn't know if that might be better than a colored one.
2. The planner is on sale now from $195 down to $136... Would you still recommend not purchasing this item even after the discount?
3. Is the rest of the product good quality? Are seams ripping or fraying? How long do you think this product would last functionally? (not so much aesthetically...)

Kate Spade Customer Reviews Overview

Kate Spade is a fashion company known for its chic and modern design aesthetic. The brand offers a range of products including handbags, clothing, shoes, jewelry, accessories, and home decor. With a focus on vibrant colors and graphic prints, Kate Spade aims to inspire personal style and a sense of sophistication. The company also provides various services such as personal styling and gift cards. Customers can shop for Kate Spade products online through their website or at various retail locations globally.

Kate Spade In-depth Review

In summary, Kate Spade website is very user-friendly and offers a wide range of high-quality products. Although prices can be high, the unique designs and customer service make it a worthwhile brand to consider. Now, let's dive into the details.

Website Navigation and User Experience

Website is easy for use, even if English not first language. Mobile site works good on phone, and search function helps find things fast.

Product Range and Selection

Kate Spade has many handbags, clothes, and accessories. They always have new things for seasons, and sometimes online-only products.

Product Quality and Design

Materials are high quality and designs are unique. Bags and clothes last long time, and they have good guarantees.

Pricing and Value for Money

Prices are bit high, but similar to other luxury brands. Sales are good times to buy, and they have rewards for loyal customers.

Customer Service

They answer fast when you have problem or question. Return and exchange is easy, and you can talk to them by chat, email, or phone.

Shipping and Delivery

Shipping can cost money, but they pack things very nicely. Delivery is usually on time and they give you tracking number.

Payment Options

They accept many ways to pay and keep your payment safe. They also have options to pay over time.

Customer Reviews and Testimonials

Most customers are happy and leave good reviews. If someone not happy, Kate Spade tries to fix the problem.

Brand Reputation and Ethical Practices

Kate Spade has long history and they work on being more ethical and helping community.

Website Content and Informational Resources

They have good pictures and descriptions for products. They also give advice on sizes and how to take care of things, and have a blog for style tips.

Special Features and Promotions

They offer gift wrapping and you can put initials on some items. They also give special deals if you sign up for emails or are new buyer.

Return on Investment

Their products can be used for long time, and they keep value if you want to sell later. Many customers come back to buy more.

Accessibility and Inclusivity

They have sizes for different people and website is easy for everyone to use. They show different kinds of models in pictures.

Comparison with Competitors

Kate Spade is known for being stylish and high quality. They might be more expensive than some brands, but they offer unique things.

Overall Satisfaction and Recommendations

Overall, Kate Spade is good choice if you like their style and can spend a bit more. I would recommend to friends and give them 4 out of 5 score.

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Contact Kate Spade customer service

Phone number

+1 (866) 999-5283

Website

www.katespade.com

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