The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Kaspersky Lab (and LS & SS Services Inc, a registered Partner) / unauthorized charge of $159.99 billed to my credit card

1 Naples, FL, United States
Contact information:

I purchased DRI Kaspersky internet security software in 2015 for my laptop. It caused problems to the operating of my laptop so I cancelled service within a year of use, remove the software from my computer (per a local computer technicians suggestion) and instead used Bitdefender antivirus software from 2016 until now.
I just noticed they billed my Discover card $159.99 in September 2018 and did this as well in 2017 and 2016 for services not rendered to me.
I tried resolving this over the phone with a Kasperky Lab Partner LS & SS Services supposedly located in Naples Florida ( but they tried charging me an additional $49.99 "cancellation fee" and would not refund the recently billed $159.99

Nov 7, 2018

Post your comment