Kane's Furniture reviews and complaints 2
View all 36 complaintsKane's Furniture - Kanes protection plan
ServeCo which is the company Kanes recommended for furniture insurance came to my house on May 27th and assured me that the broken motor on my Avalon Dual Power sofa was a covered repair. We are now approaching 3 months with no update or even any communication. Although Kanes is not the repair company they assured me that ServeCo was dependable and trustworthy. The way things stand right now I can't see me or my family or anyone I know doing business with Kanes in the future.
Desired outcome: Only the motor replacement as that is what was promised.
Kane's Furniture - 3 piece sofa set
In 2013 we purchased a 3 piece sofa set from Kane's Furniture in Lakeland, Florida. We purchased it because we have had the same furnished rental for 12 years, excellent landlords but the sofa needed replacing. Whatever we purchased was going to be the property of the owners, not us, therefore we were looking for something reasonable. We saw this set on the floor, clearance, but nothing was mentioned of "as is" and of course no questions asked as the set was in perfect condition. Last year we started to see cracking in the material, but this year, it is deteriorating before our eyes. I have followed-up with customer service, the Store Manager, the BBB and the Tampa Bay Times, with no avail. They claim, and unfortunately it is on my bill that it is sold "as is".
I have recently found that Kane's Pinellas Park in Florida have a lawsuit against Southern Motion the manufacturer for this exact reason. I quote from the newspaper posting, "After receiving more than 1, 000 customer complaints in 2013 alone, Pinellas Park based Kane's Furniture has filed a lawsuit against Mississippi furnituremaker Southern Motion for what the local company is calling defective "bonded leather" items. I also quote, ""Bonded leather" is a bit of a misnomer: It's not 100% leather at all, but less than 17%, according to Kane's Customers' complaints centered on Southern Motion's furniture peeling and flaking."
My case ID# with the BBB is [protected], the cost was $1016.49 and it is stated as Demarco model DMRC3P, SO#0207308UK44, Cust Cd: 221504. I would have been satisfied last month with a replacement of equal value, but today the 3 pieces are going to the dump as we are out of pocket for this unit and have to purchase another.
I ask why would they sell this product in 2013 with this lawsuit outstanding? There motto is" Quality so good, it's guaranteed for life"
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