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CB Car Dealers Kanata Ford 8000 Campeau Dr, Kanata, ON, K2T 1C2, CA
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Kanata Ford
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Kanata Ford

8000 Campeau Dr, Kanata, ON, K2T 1C2, CA
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6:41 am EST

Kanata Ford - Service dept of kanata ford

Aug 29,2022. Blow the engine in the truck at 53,000. As I’m waiting to see what happens here, they advise me I need to leave the truck for them to complete an engine block swap. I ask them for a ride, a loaner, something. They say no, loaners are for day use, we have no shuttle and nothing can be done. I have to call a friend for a ride. Absolutely horrible service.

They replace the bloc, Now the truck rides rough, there’s an engine manifold sound that’s loud. I’ve brought in in twice and their answer is always the same, there are no codes, there’s nothing wrong. I insist, just listen to the truck, I have people tel me your truck sounds horrible, there’s exhaust fumes being smelt in the cab.

I now have a new engine, which there’s an issue with, with half the warranty of a new one and they won’t do anything to help.

They don’t stand behind their product and their service techs don’t know how to listen and rely way to much on diagnostic tools. I have strangers telling me my truck sounds horrible and smells.

Kanata Ford is unwilling to do anything.

Desired outcome: Provide engine warranty to 160,000 klicks at no charge.

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Update by Denis Roy
Nov 16, 2022 9:41 am EST

Received an email today from the service manager Virgilio saying I should take my business elsewhere.

Could of kept a Ford buyer coming back, but now, I won’t buy their products anymore.

Lost a good customer.

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3:17 pm EDT
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Kanata Ford - Fee added to contract

Buying a new car first one we have ever had. The experience for the most part was very good...happy with the car.
My wife and I were both there for the purchase and had agreed on all of the options.
Never buying new before we had not experienced the up-sell after what was already agreed upon with the salesman just moments before. This is when they try to sell you rust protection and extended warranties etc. Not wanting anything but the car...we had both agreed to not buy any other services or warranties... we signed the contract .

Noticing a sticker referring to Global-I on the door jam...this made look closer at our conttact. They had added this fee of $398:00 to our contract listed as Roy Speed &Ross LTD..

This fee is actually Global-I theft / insurance system. (turns out i may have been scammed )
I guess i should read the contract more closely...but buyer beware.
Complaining to them ...They have told me that this mandatory on all cars sold at the dealership.

I guess i should read the contract more closely...but buyer beware.

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3:16 pm EDT
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Kanata Ford - Information not fully disclosed / Manager was being rude

Provided incorrect information about the car / Manager was being rude

Summary:
-Dealership provided incorrect information about the car: I was told one previous owner, now turns out to be 3. (According to Kanata Ford, there are 2 because they phoned the previous owner and asked.)
-Information was not disclosed: according to Carfax, the car was registered as commercial vehicle. (According to Kanata Ford, the previous owner changed the car from his own name to under his business’s name. But I wonder if this in fact changes the ownership rather than the type of the vehicle.)
-The manager Jeff was being very rude. With all the words and threats he gave me, I wish I never have talked to him.

Detailed story:
I have been looking for a used Saab for the past few weeks and found one from Kanata Ford that I really like. I went in yesterday, had the test drive, negotiated the price, and put down $2400 deposit. During the conversation I had with the sales man, I asked if there was only one previous owner. He was not sure so he went to ask the manager Jeff. He got back and confirmed that there was only one owner before me. I was happy with his service most of the time so I took his word. I really like the car and to show my appreciation to his service, I put down $2400 as deposit, which is far beyond required. Then I suppose to pick up the car tomorrow.

I didn’t get the Carproof report of this car until the end of that day when I was leaving. Since the Carproof report they gave me does not have odometer readings nor the previous owner information, I did a Carfax report on my own when I got back home, just to be safe. Then I found out that there were 3 owners before me. One of the owner owned the car for even less than 3 months, from Aug 19, 2009 until Oct 24, 2009. On the Carfax report there was another thing worth mentioning is that before it went into Kanada Ford’s inventory, the car was registered as commercial vehicle. This was not at all disclosed to me from Kanata Ford.

I immediately called the sales person but was asked “why does it matter?” He said that I should contact the manager Jeff. At the end if I want a refund on my deposit, I should talk to him anyways. Thus I called him right away, at 7:49pm (they open until 8 pm that day). I told him that the information they provided to me was incorrect. After hearing me for 2 minutes, he said he was with a customer and told me to call him later. I asked him if I can call him 30 minutes later and he said yes. Then I called him again at 8:31pm. During this specific phone call, he kept telling me that Carfax is from the US, it is inaccurate, it is not accepted in Canada, and I should believe the Carproof provided from them. I asked him if there were 3 previous owners, he said he has to look into it. Over the phone, he said he has tomorrow off but he will come in early in the morning for some work he needs to do, and told me he will call me back tomorrow at around 10am.

Since I didn’t receive a callback from this manager Jeff, and I was not far from that area, I decided to go there today and talk to somebody in person. I didn’t see the manager Jeff when I got there, so I talked to the sales man again. Of course he tried to save the deal. I feel like being cheated with this deal, so I decided I want my money back. The sales man told me that I have to come in tomorrow when the manager Jeff is here, since he is the ONLY person who can authorize any refund at Kanata Ford. I asked to talk to somebody in charge but then found out that the manager Jeff was actually there, in his office. Before I even started my conversation with him, he told me to wait and said right on my face, which I quote:” You are my second priority right now”.

When it got to a point that I could not stand his attitude any more, I had to say it again to him that I want my money back. Then he waved his hands and brought me to a corner office (which has a door). I thought the conversation could be like what I had early with the sales man that they would try to save this deal. But instead, I was being treated very rude! The manager Jeff told me that it doesn’t matter how many previous owners were there, they do not need to tell me. He said he can call OMVIC for me and OMVIC will not do anything about this because they have provided me the Carproof report thus they have full-filled their diligence. After that, he left the office, left me wandering.

I just can’t believe how I was treated and can’t even bear to recall his words and his attitude when I was in that office. It is hard to believe a person like this could work at such a big dealership and represent the dealership. I don’t know if he’s trying to scare me or not, but I know one thing for sure is that I shall not be treated like this and I do not want to talk to him. I can’t throw my deposit into the water and just leave. I want my money back. After a few minutes, the manager Jeff came to me again said the car will be ready tomorrow at 9am; no matter what, the car is “yours”. I refused to accept this because the information provided to me was inaccurate; this is not the car we agreed upon.

The manager Jeff even threatened to call the police because I’m disturbing their business. While I was there at the dealership, I did not talk to any of their customers nor did I make a big scene. I simply want this to be resolved gently but the manager Jeff’s rude attitude just blows everything off. He even said right on to my face, which I quote” You act like a child.” He’s blaming me for not talking to him. After what happened in that little corner office, I can’t find my confidence in talking to him. I’m not sure if I should trust any word he said.

At the end, with the help of my friend, we reached to a point that he will contact the so-called “buyer”, who owns this dealership and to see if I can get a refund. He said this “buyer” is currently unreachable, so he will call me tomorrow in the morning at 11.

I will update this complaint form tomorrow to let everybody know what happens.

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Update by Vincent Peng
May 24, 2013 10:07 pm EDT

updates:

It seems like the owner of the dealership is trying to save his business and its reputation. I was offered a discount on the extended warranty. I'm sick of fighting and arguing with them. No matter what, I like the car.

The owner and the sales man were both nice people. But the manager needs some serious improvement.

Update by Vincent Peng
May 18, 2013 10:55 am EDT

On May 18, 2013, I received a phone call from Kanata Ford and was told the owner of the dealership would like to see the car delivered.

Now I'm seeking help from BBB and OMVIC.

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9:21 pm EDT
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Kanata Ford - Not returning calls after asking to cancel Globali insurance

While reviewing my invoice for a new car purchase at Kanata Ford I questioned a few line items, including a $110 gasoline fee and a $389 globali.com insurance charge. I was later told the $110 was a mistake and they reimbursed me part of this fee. However they told me I had to take the globali insurance even though I didn't want it.

We went away on vacation and when I got back I reviewed the paperwork and saw this in the contract. "The Customer has 30 days from the Delivery Date of coverage to cancel this Certificate and receive 100% refund". So within the 30 days, I called and spoke with our salesperson. They said they spoke with the manager, Jeff Manderson, and he would call me back to discuss.

This was three months ago. Over this time I've sent three e-mails and left seven voice mail messages but Jeff has been ignoring me ever since I said I wanted to try and cancel this insurance.

I've called Ford Canada and raised an alert with Kanata Ford but still no response. Will give them a few more weeks and will then raise this with the Better Business Bureau and any other organization willing to help me to get them to return my calls.

I thought it was a good place, but it was dishonest of them to tell me I had to take the insurance and sleezy of them to not return any of my calls. If this is how Kanata Ford deals with a $400 issue, I can only imagine how they will hide from you if you ever have a larger issue.

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7:36 am EDT

Kanata Ford - Car doesn't work after multiple repairs!

I purchased a 2005 Ford Escape from Kanata Ford not even two weeks ago. They have had the car for repairs 5 days already. It gets returned to me (after I go pick it up from them of course) and still doesn't work. I have had two tows and missed countless work hours, sat at the side of roads and generally been frustrated.

The service team works on their own hours and schedule. They never offer to bring anything to you so I spend my lunch hours running around picking up cars. When I bought the car, the sales guy lost the second set of keys. I had to call and remind him to find them the next week, and you guessed it - I had to go and pick them up.

I wouldn't recommend Ford, and especially Kanata Ford to anyone. If I could trade the car back in to get away from them I would.

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Slipperypete
Ottawa, CA
Nov 26, 2013 2:05 pm EST

I had my escape in for brake job and I was told my vehicle was ready, I paid my bill and went to my vehicle where I found 2 male employees engaging in intercourse in the back of the escape. One said "thanks for the F-Shack" and they both ran away. What does F-Shack mean? I am disgusted!

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Jordan N S
ottawa, CA
Oct 05, 2013 1:44 pm EDT

Ford f150 lx 4x4

I bought a 2013 ford f150 from kanata ford and I have had nothing but problems since day one. Absolutely the worst service I have ever had before in my life. I bought the truck early September with new wrangler tires and a leer cap. The day I purchased the truck and signed the papers the salesman called me about two hours after i left the dealership and said someone there didn't put the cap in with my financing. He gave me the option pay more money or not to take one of the accessories that was agreed upon and signed off on. I decided to just go with the cap. When I picked up the truck there was no cap and I was told it would be an additional two weeks. I was rushed through my pick up. When I bought the truck it had 24 kms on it when I picked it up there was 109 kms? There was no accessories add and no one at the dealer can account for the additional mileage. Driving the truck home I could notice a vibration while driving and breaking. I called the salesman the next day and expressed the fact that the truck wasn't driving properly. He told me to call service so I did. It took almost a week to get an appointment I wanted them to check the tires and vibration. I waited two hours for them to look at the truck when they did I was told there wasn't as vibration and what I consider a vibration ford might not. He then told me he was going to get the service manager to call me the next day and I could set up to go on a road test with him. He called me the next day and told me to come in so I did. He didn't want to go for road test when i got there so he sent a tech out with me. I showed the tech the issues he noticed the vibration and recommended a road force balance. So they did the balance on the tires 4 hours later my truck was ready. I took the truck from a good drive after to see if the issues had been fixed. They were not I called back the dealership to be told everyone was busy and couldn't take my call. I left a message and was told I would be called back. After waiting 3 hours for a call I decided to call back I finally got through to someone and was told it was to late in the day to do anything and that the service manager would call me tomorrow. He did and was very rude with me on the phone. He told me there was nothing wrong with the truck and my expectations were to high. I told him it was still vibration while driving and breaking still and a new truck shouldn't do that. He then called my truck low end and it drove well for a low end truck. He told me the information that I had giving was not good enough and that the techs only look at what's on that paper nothing else. He then continued to belittle me on the phone and asking me ridiculous questions with no relevance to the situation. I am now almost a month in with this truck still no cap and I still have a vibration while driving. This is my first new truck I owned ford in the past and after this experience I will never buy a ford again or will my friends and family. The employees are extremely rude and make customers feel helpless. All kanata ford worries about is volume and sales. My truck has less then 3000 kms on it now and I can't get any issues fixed. I am very unhappy and very dissatisfied with the truck I purchased from them.

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crs_reid
Carp, CA
Jun 12, 2013 8:22 pm EDT
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I just took my car to Kanata Ford because of cluncking noise in the front end and pulsing and vibration when the brakes are applied, an oil change and the car desperately needed a tune up. I specifically requested my front rotors and pads be replaced as I already knew my rotors were warped hence the pulsing and vibration. I spent almost $2000 and they didnt even replace the front brakes as requested. instead they advise me my hubs need servicing and end up replacing my back rotors and pads. which i specifically advised from the start I did not want these replaced. if this was't bad enough it was indicated on the inspection report the back brakes showed normal wear and passed the inspection. so why would they replace them? the fromt driver side brake pad is 3/4 worn and the passenger side pad has normal wear. further indication there is an issue with the calipers/front brakes, but yet the front brakes passed inspection. If this wasnt bad enough the oil filter wasn't even screwed all the way in and had to be tightened and they didn't even completely refill with oil and the dipstick shows the oil is at add level. I should have learn from my last bad experience with Kanata Ford and taken my business elsewhere. I hate to think being a women makes me an easy target. extremely frustrated and dissatisfied customers.

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Jim Hoddinott
Ottawa, CA
Dec 06, 2011 11:47 pm EST
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Owner of Focus ZX3
Hi
I'm Jim Hoddinott the Owner of Kanata Ford.
Please contact Jamie Bolton, Service Manager, tomorrow.
We will repair the water leak at NO CHARGE. Plus the original charge to repair that leak will be refunded 100% for the inconvenience.
We have 30 FREE Service Loaner Cars, ( we don't even charge you for the gas you use) we will have one available for you ofcourse.
Sorry for your inconvenience.
Jim Hoddinott

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tina1234
ottawa, CA
Dec 06, 2011 10:24 pm EST
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I'm afraid nothing has changed.

I've recently dropped off my 05 Focus ZX3 for servicing breaks/pads/leak on the driver’s side floor/exhaust etc.
The total bill came up to 1, 465.32 only to find that a few days later my driver side floor board is soaked yet again.
It's extremely frustrating paying that amount only to return the car a few days later to have it serviced again.
I was charged > 1 1/2 of labor for that specific leak. I've very curious to know what was done during this time?! obviously nothing was fixed.

Very frustrating, waste of time and huge inconvenience returning to get the same item fixed.

I also won’t recommend Kanata Ford to anyone either

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Jim Hoddinott
Ottawa, CA
Nov 20, 2011 7:02 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I'm glad to see there have been no more "issues" since 2009. This isn't a coincidence, a new Service Manager Jamie Bolton, started in 2009 and has made a huge difference. The Technicians are more accountable to the Customers, "can't find the problem" is not acceptable to the Customer, nor should it be for the Technician! Service Advisor's whom are anything less than helpful, friendly and engaging, just won't be tolerated.
Bottom line, if we don't deliver an Excellent Experience, we will make it right.
Jim Hoddinott
Owner
Kanata Ford

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trailswest
, CA
Dec 16, 2009 11:50 pm EST

Hi I also agree, I bought a brand new Ford Escape Aug 24, 2009, from Kanata Ford, a 2009 Ford Escape with next to no miles on it (like 60KM or something -- test miles). After just over two months of owning it, the car would not start. I boosted it, and a day later same thing. I took it in. Service dept replaced the battery. The same thing happened three weeks later, again a boost from a neighbour, service could find nothing wrong with it. I took it back. 1 week later same thing. I brought it in again but had it towed in. They acknowledged the dead battery, so clearly something is killing it. They have had the car for close to two weeks now, but still they cannot find the source of the problem. Service has now alerted me they cannot find any problem, and, this is a brand new vehcile. I am asking for a new vehicle, as this one was defective from the get go. I will report back with the outcome of that request. I do not believe I should be in a service loop like this with a brand new vehicle and, I want this dealership to replace the vehicle as I have had it not start on me 4 times in the 4 months I've owned it, with the car being in the dealership for over 3 weeks total now. This is not acceptable for a brand new vehicle that I have paid good money for, nor do I believe this is a service issue. I approached the sales department after the second visit, and I do not believe I have been looked after or taken care of. I hope I hear a different answer when I go in tomorrow to meet with the service manager and the sales manager. I want this dealership to stand behind it's new vehicle purchases and purchasers, it is not right that I be left with a serious unresolved issue like this, one that could jeopardize lives not to mention the lost work hours, frustration, and inconvenience.

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Kanata
Kanata, CA
Nov 09, 2009 2:02 pm EST

I agree, with my old car they replaced the alternator twice and neither time worked, when I returned the lease the alternator had almost died for a third time. I bought a new car from them and they raised the price of the car on me on pickup day! luckily I noticed, gaved them crap and they compensated me the difference in service. Im at 13, 000 on the brand new car and they cant figure out why the coolant is disappearing, also got my snow tires put on the other day and they did a crap job, my steering wheel now shakes! I dont have time to keep going back to them until they do the job right so im going to drive all winter with a shaky wheel.

So why do I go

They have the nicest waiting room, free computers with wifi, big screens! usually give me a rental for free and the younger kid there is great to deal with. Always talk to him! Theres another dude there with glasses around 6ft short hair who is pretty stuck up... avoid him at all costs.

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