Kaiser Permanente
reviews and complaints

I never got to communicate my story accurately to to complaints staff who evaded all information that I provided and said that the procedure was necessary to perform, but they did not mention a single word about how I described the malpractice and the condition that the contracted doctor was in and the injury that he caused. My face had an abcess that needed to be removed, but he scored it wat too deep and it bled out the cartilidge in my nose and hesaid "oops!" NO EXCUSES! MY CLAIM COMPLAINT AND APPEAL WERE DENIED DUE TO FABRICATED LIES AND MISINFORMATION. JUSTICE NOW WITH THE CFPB.COM WEBSITE

How do I go about getting a misdiagnosis expunged from my children’s medical records? They were diagnosed with asthma by their pediatrician. They went in with colds and congestion, sometimes wheezing, sometimes not, and based on those symptoms were diagnosed with asthma and prescribed inhalers.

I had them tested by the pulmonology department, a (PFT) Pulmonary Function Test and a (MCT) Methacholine Challenge Test. Passed both. Based on this, can I get the inhalers and the diagnosis of asthma expunged?

How do I go about getting a misdiagnosis expunged from my children's medical records? They were diagnosed with asthma by their pediatrician. They went in with colds and congestion, sometimes wheezing, sometimes not, and based on those symptoms were diagnosed with asthma and prescribed inhalers.

I had them tested by the Pulmonology Department, a (PFT) Pulmonary Function Test and a (MCT) Methacholine Challenge Test. Passed both. Based on this, can I get the inhalers and the diagnosis of asthma expunged?

One: They have been playing sports, soccer, track and football and never had breathing issues nor did they ever need an inhaler to play.
Two: They both want to go into the military and with this diagnosis and prescribed inhalers, do not meet the physical standards to enlist.

What can I do?

How do I go about getting a misdiagnosis expunged from my children's medical records? They were diagnosed with asthma by their pediatrician. They went in with colds and congestion, sometimes wheezing, sometimes not, and based on those symptoms were diagnosed with asthma and prescribed inhalers.

I had them tested by the Pulmonology Department, a (PFT) Pulmonary Function Test and a (MCT) Methacholine Challenge Test. Passed both. Based on this, can I get the inhalers and the diagnosis of asthma expunged?

One: They have been playing sports, soccer, track and football and never had breathing issues nor did they ever need an inhaler to play.
Two: They both want to go into the military and with this diagnosis and prescribed inhalers, they do not meet the physical standards to enlist.

What can I do?

I have been a Kaiser member for a year. They said they provide free annual physical check up and blood work with the PCP, and also a free mammogram annually. Last year I had to pay over $200 as patient responsibilty for the blood work since my doctor ordered many tests. For the free mammogram, they called me back two years in a row for a diagnostic mammogram (obviously I had to pay out of my own pocket due to the deductible). For the free GYN check up and free pap smear. last year, they billed me for more than $100 for the pap smear. I had to call Billing Dept numerous times and they kept saying the dr. made a mistake for dx code. Of course the dr. said she did everything correctly, I had to fight with them for several months until I finally made a trip to Member Services and had a real person to fix this billing error.

This year it happens again. I told my dr. to just order the basic blood tests for me so I don't have to pay out of my pocket. Again, they sent me EOB's (so far two, maybe more later) telling me I have to pay $86 for the blood work. I emailed my PCP who evidently said she did the coding correctly. I called and talked to several people and finally Billing Dept agreed to delete the charges, admitting that it's "billing errors" again.

Is this a scam for Kaiser or it's just the incompetancy for its Billing Dept.? How come all these "billing errors" within a short period of one year and I don't even see the doctors frequently (only for free annual check-ups). If I am not careful to check their mistakes, I will be paying for their mistakes. I wonder now much money they make every year from patients who don't check their billing mistakes and just agree to pay them?

I am thinking of switching insurance now, this is terrible if I have to fight every time when I get an EOB or bill.

Husband was admitted to local hospital with acute Heart Attack. Treated there by Doctor who also worked for Kaiser. Husband was released with the Doctor not sure whether he still required medication for water on the lungs so Doctor decided No. Lo and behold Pneumonia ensued. Called Kaiser for followup appt and even tho a heart attack was the base of the problem No doctors available so he saw a PA. Yes pneumonia so take antibiotics and you'll improve. It didn't happen so my husband is back in ICU with the same Kaiser Cardiologist who should have made follow through steps to avoid this happening.

Hospital wanted my husband to do Cardiac Rehab straight after but with Kaiser must have a referral from their Doctor before processing the claim. Straight after with Kaiser means a 6 week wait to see a cardiologist and then keep your fingers crossed we can do the rehab.

Kaiser very disappointing in their lack of important care steps to get their members healthy and in fact it seems to keep them alive.

I have been paying $800/ month on a conversion plan. I approached Kp for a lower package. Filled out all the on line application and denial package sent almost back instantly. The denied me based on four pre existing conditions. In truth all four items were issues that were all misdiagnosed. I wrote senator Dianne Feinstein, us department of health in Washington DC and California board of health. There is a website dedicated to legal action against kaiser called badnewskaiser.com. There are thousands of cases against them for wrongful death and serious malpractice. Anyone reading this will have their jaw fall slack with horror and will need a box of Kleenex to cry for all the people they injured and
Killed. Thank you for reading this.

I am writing because I am feeling incredibly lost and feel like I have no one to help me. I have been a Kaiser for about 6 months now. I have been to the ER 5 times with abdominal pain, nausea/vomiting and/or migraine headaches. I have been diagnosed with endometriosis by surgery/biopsy.

I went to Kaiser ER on Sunset Blvd in LA in November (my 5th visit in 4 months) due to severe pain and passing out from that pain. I had been advised by a nurse and the urgent care center that I needed to be there. I went in, registered and got a room. Shortly thereafter a Dr. Gupta entered the room. He looked at me and asked me what I was doing there. I told him what was wrong and he proceeded to tell me that I shouldn't be there, that I was a drug-seeker and that he refused to treat me. I asked for a second opinion. He refused to let me see anyone else. He didn't touch me (to examine me), run any blood tests, diagnostic tests, urine tests, vitals, nothing! I cried in horror and was devastated but no one in the ER (Kaiser staff that is) would help me. I tried to ask the DR for help on what to do, he abandoned me instead. He also told me that I was crazy in the presence of other patients.They basically threw me out when security came to my room. I could barely walk but managed to get myself out of there only to collapse at home.

I was seen by a different doctor later who apologized for Kaiser's behavior (he was a Kaiser DR. but an unusual sweet and kind one at that) and prescribed me medicine to help me and gave me a plan of action.

I later requested my medical records for my own use and for complaints and found that the DR lied in them saying that I was a drug-seeker, that I became very upset when he denied me drugs, that I had taken an 'excessive' amount of drugs and that I couldn't answer his questions. He also wrote that he did a full examination. For this reason Kaiser is now charging me with $150 co-pay that I refused to pay on the day due to the fact that I wasn't treated, and was thrown out without treatment.

Right now Kaiser is denying, denying and denying. They will not help one bit, they are protecting themselves, lying to me and I feel trapped. I can't prove harm (even though I probably suffered from this, if not physically, then emotionally) and I can't prove he lied because it's his word against mine. I called the police who urged me to file a civil suit but Kaiser doesn't allow people to file a claim in court (beware of this when considering Kaiser) and their own complaints process is laughable and utterly mocking their patients.

I am currently writing a termination letter to them and I have made an appointment with my former DR (my previous network was Cedar's Sinai which has been GREAT). I have also filed a complaint against the DR with the medical board, asked for an IMR for the co-pay to be waived, called the police, written to the AMA and every other agency I can. Furthermore, I have posted on all medical sites against the DR and will now post on every forum I can about Kaiser and their horrible treatment. I am also contemplating writing a story for the papers and online news media. I know I can probably not get the DR disciplined and have a hard time being heard which is the most frustrating part. I am a little person up against this huge machine with armies or lawyers and people to fight back. If anyone else has problems, don't keep them to yourselves, the only way to get heard and Kaiser to act respectfully and treat people decently is to speak up.

My husband, Rick Virgen, had just turned 51 when he was misdiagnosed and died at Kaiser in Fontana, CA. I want to tell his story in the hopes of preventing this from happening to others and to try and get Kaiser to change the way that they treat people. I think that you will be shocked by this story.

We took my husband to Kaiser because he had pain in his side. He was diagnosed and told that he needed to have his gallbladder removed. They tried to operate but he started having other issues and they stopped the operation. We were then told he had heart problems but they didn’t know what or why. The next morning he was dead. On his death certificate they put that it was from a pulmonary embolism and liver failure from an unknown reason.

After the county performed an autopsy we learned he did die from the pulmonary embolism but also a disease called Hemochromatosis (excess iron in the blood). We later learned that the pulmonary embolism had been found by a test 13 hours before death but Kaiser never treated it!

The Hemochromatosis had been diagnosed about 10 years before, but we were never told about it and they never treated it! The treatment is a simple letting of the blood, but they didn’t bother. He didn’t have gallbladder problems or liver failure.

I learned about the Hemochromatosis when I requested a copy of his medical records. Almost every page showed “Abnormal” test results over the last 10 years. “Abnormal” was in big red letters over and over on the pages. Why hadn’t we ever been told? Why did they never treat him? I have no answers to these questions and neither does Kaiser.

My brother-in-law went to his Kaiser doctor after my husband died and asked to be tested for Hemochromatosis. He was told that he did not have the disease. He then changed his insurance. His new doctor tested him and found that he did have it. Kaiser had misdiagnosed him as well.

If all of this wasn’t bad enough, I then learned that all Kaiser patients are bound by an arbitration agreement. Even if you didn’t sign one, your employer can sign on your behalf.

Even more insulting is that under California law, the most that you can get for the wrongful death is $250, 000. Yes, that is two hundred and fifty thousand! You will then split that by approximately 40% with an attorney. That is, if you can even find an attorney to take your case. Of course, Kaiser will not want to even pay you the maximum and will try to low ball and haggle over the dollar amount. After all they are in “business” and want to protect their shareholders. I suggest they just focus on practicing good medicine!

We all hear that we need to be proactive with our healthcare. Whatever you are doing, it is not enough. Keeping appointments and asking questions is not enough. Not all doctors let you know when test results are bad. You need to ask for actual test results (get the numbers) and look into it yourself. You also need to request a copy of your medical record and read for yourself what the doctor has written. I was shocked to find information that we were never told about and comments about his personality and looks.

The system is broken. I want Kaiser to change the way they treat patients. Help me to let Kaiser know that what they are doing is not acceptable.
Please help us by doing two things:
1 Forward this on to everyone you know
2 Email me a letter for Kaiser and let them know that you don’t agree with
their business practices. Kaiser customer service does not even have an email
address! I guess they are not that concerned with providing customer service.
I have attached a sample letter if you would like to use it. I will make sure that
all letters get into Kaiser’s hands. Please email me at:
[protected]@gmail.com.

I appreciate any help you can give on this matter.

Tina Virgen and family

This is a terrible organization. I took my gf to the ER yesterday and the doctors and nurses didn't have a clue what the other was doing or had done. The nurse didn't even know what she had already done a few minutes before, she brought in the same supplies again, I couldn't believe it. Then, mid sentence, the doctor took a phone call on his mobile and never came back. I'm not a member and my gf is moving to PPO as soon as she can.

In the link below, a breaking story was brought forth regarding Kaiser Permanente COO Bernard Tyson
indybay.org/newsitems/2012/03/29/[protected].php

I was referred to the Chronic Pain Mgmt. Program by my doctor for chronic pain which turned out to be diagnosed by Darlene as Fibromyalgia and Myofascial Pain Syndrome. On my second appt. with her, at a time when my pain was so bad I couldn't sleep, had daily migraines from the tension pain in my neck and back, and I hadn't been to work in over a week it was so bad, she treated me in such a rude and demeaning manner. I have no faith in her as someone who treats chronic pain, not when she tells someone with my conditions that there is no medical reason for me to be in so much pain, not even considering also the 6 knee surgeries I have had causing so much pain too. She immediately commented that someone as young as me shouldn't have the symptoms I have (I am 39 but look younger).

I tried talking to her about changing my pain med from Tylenol 4 to something stronger. I have been on the Tylenol 4 almost 3 yrs. so it is not working anymore as my body has built up a tolerance to it. She said no and told me that no narcotics would work if the codiene isn't working. When I told her it wasn't working because of tolerance she told me that doesn't happen. She also told me to give her scientific proof that narcotics work for chronic pain. She then proceeded to tell me that I can get a second opinion from an md but that the doctors there do not believe in giving people narcotics and that I will never get narcotics from them. She then said I need to taper off my codiene. I immediately filed a grievance and just found out they denied me stronger meds based on her notes and the fact that two different narcotics haven't helped me. Of course they don't mention that the first narcotic was Darvocet which I was on for more than 4 years before it stopped helping as much and that I was taken off of it because of the high amount of acetaminophen in it. Funny how that equals it not working. Best yet is the fact that the drs who denied my request have never treated me or talked to me.

Darlene basically acted like I was making up the pain, refused to even give me a note for work, and left me sobbing without a word to say she wouldn't be back. She also emphasized the fact that I had yet to go through their 4wk orientation program and made it seem like I refused. I told her I was home in bed with a migraine. She could care less and said I need to do it. I asked what good it would do if I was in too much pain or had a migraine and couldn't get out of bed. No answer to that of course. She also said I was a no show for my second physical therapy appt. Again I was in bed with a migraine and she could care less. I told her it hurt too much to do the exercises and made things worse. She argued about that too. Apparently everything I feel and the pain I am dealing with is just in my head. She knows all and can read minds even it would seem. Never will I go back to her and never will I go to the chronic pain program at south sac kaiser because I feel based on notes she made in my file possibly could I trust a single dr there. Stay away from this program!

There is a time and place for doctoral degrees, PhD's of law and philosophy, and a time for common sense alone

Let me share with you a situation where common sense was been thrown to the wind with tragic results.

When a simple problem that cries out for mercy and charity presents itself, and instead of running to scripture, we run to our law books, those books which have in America attempted to replace the ten commandments (with over 20, 000 new laws per year, and ten times as many regulations) we are expressing the very hardness, the coldness that is reflected in this story..

The following is a tale of a former football player with a single, simple problem, a problem that begged for a common sense solution.

Instead what we as a society delivered was abandonment, and even cruelty, as Kaiser Permanente's famed Risk Management, Oakland attempted decide not how to reduce risk for an elderly patient, but rather to reduce risk to the millions of dollars that comes into that behemoth every month in the form of premiums, premiums that are then used to discover ways and methods to deprive Kaiser members of the most inexpensive services.

THE STORY.

Approximately three months ago, an elderly man (69 yr old former football player) who had been treated for a deteriorating skeletal condition for ten years, was assigned a temporary replacement
Permanente physician, Dr. Susan Scholey, while his permanent physician, Dr. Gary Rinzler, took a few weeks to rest.

Dr. Scholey decided that, even though X-rays and ten years of ongoing evidence of success with this patient were present, they were insufficient.

Dr. Scholey therefore, placed an assessment requirement before the patient which was not part of the agreement the patient had with his permanent doctor, an assessment that Dr. Scholey could not defend in terms of either science or medical necessity.

Since Dr. Scholey was theoretically in charge in Dr. Rinzler's absence, and since her recommendations to interrupt the ongoing treatment were not overturned by her immediate supervisors, Dr. Scholey terminated care of this elderly patient, including all medications.

Upon the return of Dr. Rinzler to the scene, he attempted to simply take back the patient and resume care. However, Drs Scholey, Midgley, Isaacs and Pearl evidently had decided that the independent assessment was necessary.

That being the case, the patient found the time resources to comply, since the assessment was now being recommended by Dr. Rinzler, if only so that he could resume care. The patient therefore underwent the assessment with Permanente physician, Dr. Kegang Hu.

As the patient knew he would, Dr. Hu agreed wholeheartedly with Dr. Rinzler that the treatments being provided to the patient for ten years were appropriate.

However, when the patient then asked to be returned to Dr. Rinzler's care as agreed, Dr. Scholey advised everyone that the matter had been referred to Permanente RISK MANAGEMENT, in Oakland, CA.

So, now we have a patient paying $5, 000 in premiums, still only wanting to resume his decade long medical regimen, having complied with an unnecessary assessment, still being denied the only medical services Kaiser Permanente was providing to him for this premiums.

Actions taken by the patient's Medical Representative thus far:

Medical Licenses of Drs. Scholey, Midgley, Isaacs and Pearl have been reported to the Medical Board of California. The Charge: Violation of the Elder Abuse Laws and Patient Abandonment.

Kaiser Permanent has been reported to the California Department of Managed Health Care for the same violations of law.

The patient himself has repeated constantly that the only thing he requires is a return to the regimen that several physicians prior to Dr. Scholey felt was perfectly appropriate.

It is amazing all the staff time expended and agony generated when the resolution of this issue has always been so simple: Return the patient to the regimen that was in place prior to Dr. Susan Scholey deciding for non-medical, non-scientific reasons that an interruption was appropriate.

The patient has unilaterally indicated to anyone who will listen that he has backed away from a consideration of litigation, and simply and humbly continues to request that the simple treatment for his deteriorating skeletal condition be resumed under the direction of Dr. Gary Rinzler.

Not that it is particularly relevant, but to follow up on the football comment above. The condition was the result of a violent illegal back block during a football game that caused the compromised spinal condition initially. At that time, those kinds of hits were legal.

AGAIN THE SOLUTION IS SIMPLE: A RETURN TO WHAT WAS THREE MONTHS AGO BEFORE DR. SUSAN SCHOLEY decided an elderly man didn't deserve to have his suffering ameliorated.

That the Permanente Medical Group has chosen to ignore this patient's pain and legitimate need in the face of several evaluations which support the patient's long term regimen is testimony that, when an organization loses contact with the human aspects of medicine, all sorts of abuses are possible.

As of this writing, this elderly man, 69 years of age, is without medical services of any kind. He is currently paying Kaiser Permanente $5, 000 in premiums for absolutely nothing.

Isn't there a word for that someone in America?

What is up with Kaiser's appointments. My mother in law has Kaiser health insurance through her job. She is currently suffering with depression and anxiety last month March 2011 she scheduled an appointment she was scheduled for a month after her booking it. She just went two day's ago and even when she explained to whoever scheduled her appointment, that she was suffering from depression and anxiety, they made her appointment with a THERAPIST!..So the therapist could not prescribe her anything or help her at all, the only think the THERAPIST said to her was that she needs to see a psychologist and they gave her an appointment until JUNE 2011! what in the world. This other time she was suffering from back problems to the extend of her not being able to go to work... and Kaiser gave her an appointment that was scheduled 4 weeks after she called. Then they took an X-ray of her back and told her she would get the results in 2 weeks. MAN KAISER TAKES FOR EVER TO GIVE YOU APPOINTMENTS! I cant believe government insurance like medical and medicare takes less time to give you appointments . I have medical for low income families and I call my Dr. one day and I see him the next.

To better understand Kaiser Permanente and see the big picture read the following and understand that from its creation by Mr. Edgar Kaiser in 1973, this HMO inherited a "DNA" mutation that made this organization so successful.

"Perhaps the best introduction to the Kaiser HMO and Kaiser Permanente Medical Care Plan is the summary by Mr. Edgar Kaiser that the less Kaiser does for patients the more money it makes. To get the full context one can go to the University of Virginia and review the presentation Mr. Edgar Kaiser (then Kaiser CEO) made to President Nixon through Mr. Erlichman — the less we do the more we earn". “All the incentives are toward less medical care, because—the less care we give them, the more money we make”.

Protect yourself and your family; learn from other victims horror stories. Kaiser Permanente is in business to please the stock holders, NOT its members!
Remember Kaiser Permanente's main policy: “All the incentives are toward less medical care, because the less care we give them, the more money we make”.

Kaiser Permanente has no interest to maintain you healthy!
Is a conflict of interest--they will get broke! Therefore, KP makes more and more billions each year, NOT on maintaining you healthy, BUT on maintaining you SICK!

If you don’t get it, Google my name Marin Pitu, see video(s); check www.kaiserpapers.org and learn how to avoid being a victim of Kaiser Permanente.
Please forward the video(s) to all your friends. Expose and confront Kaiser Permanente’s illegal activities.
Kaiser Permanente HMO: The biggest scheme in the history of mankind.

ALWAYS remember: “All the incentives are toward less medical care, because the less care we give them, the more money we make”
Learn how to maintain you healthy and STOP paying Kaiser Permanente to MAINTAIN YOU SICK!

Read, see video and pictures and hopefully you will understand how America’s biggest health care scheme works!
They will ruin your health and life the way THEY did to me and thousands of other victims!

See a great documentary: “The Beautiful Truth” and learn about another best kept secret: Dr. Max Gerson’s treatment; contact Gerson Institute in San Diego California.

Remember to Google my name Marin Pitu, see video(s); check www.kaiserpapers.org and forward it to all your friends. Expose corruption and fraud on The For-profit health care.
Marin Pitu

My wife has been in cuma with branin anueyrism and hemmorage since Dec 11, 2010, the case manager Dot Zautner who was working to get my wife out to rehab before my wife was even discharged, and without any prior consents, conversations, or agreement, she faxed my wife's full medical record to a Rehab Center outside Kaiser operating privatly, then after my complaints about this process a new and worst case manager took over the case her name is Sharon Gray, who started to covering up for Kaiser and the previous case manager Dot, then she was trying to do her best to PUSH my wife out of the hospital to the Rehab Center since January 17th., 2011, however due to my arrguments and fighting back their process and reasons, I was able to keep my wife at the hospital. Sharon Gray continue to harasse me and many times attempted to influence the doctors to sign the discharge letter even when she was removed from my wife's case due to my request. Her removal from handling my wife case was confirmed by her supervisor and manager both Susan Lucero and Viola Davis who spoke with her directly and asked her not to be invloved in any way in my wife's case of transferring to Skilled Nursing Facility SNF, but due to her hate to me and my family, and her discrimination against me due to my Race & Religion she got invloved in the case knowingly she was removed from it, and contacted Dr. Lai plus the SNF to get my wife out of the hospital as of March 21st, she influenced Dr. Lai with her lies, and negative feedback about me, so Dr. Lai felt in her trap and signed the discharge letter, which was later over turned.
Sharon Gray has been acting very mean, very unprofessional, and very hatefull to me and my wife and the family, she attempted to do whatever in her power, influence others, gave negative feedback totaly false about me to doctors, nurses, social workers at Kaisers which will be prooven in the court of law after I bring this matter to my counsel very soon, however at this time I am just taking care of my wife, and having the daily challange to be dealing with Kaiser member services and utilizations staff.

I started the Pain Management Program after 9 MONTHS! of testing to finally figure out that I have A horrible case of Degenerative Disc Disease. I am in so Much pain that I haven't slept in months. They told me the only cure is a disc replacement surgury that I can get in 10 years from now when they have better technology. After getting the BARE MINIMUM amount of Pain pills even though I had mkedical evidence of pain I went over my prescribed amount even though I complained it wasn't enough for months...Well they decided to KICK ME OUT OF THE PAIN PROGRAM considering me NOW A PAIN PILL JUNKIE and reffered me to a CHEMICAL DEPENDENCY CLINIC AFTER 9 MONTHS of TESTS THEY KICKED ME OUT OF THE PAIN CLINIC IN 2 WEEKS ! That place is a Malpractice JOKE with the rudest doctors and nurses and customer service and Just plain smarts period.. DO NOT GOT TO KAISER MARTINEZ FOR ANYTHING TO DO WITH PAIN or in fact ANYTHING AT ALL...AVOID IT LIKE THE PLAGUE

Kaiser is absolutely awful! They won't pay if you have complicated medical issues and simply don't care. They only care about saving money. They hurt me tremendously, and I am still in pain from their lack of care. When I filed a complaint with Kaiser, they offered me extended coverage and then reneged on their offer.
In addition to all the pain they caused me, I now have to pay for the extended coverage bills they were supposed to cover. Very cruel and unethical! Their complaint process is a joke and will now cost me thousands. Don't use Kaiser unless you want to be maimed or be broke!

After paying $1200 / mo for insurance, and waiting 3 hours for simple cough syrup with "controlled" codeine, new building and electronic medical records is Worthless if MDs don't Always give patients Written Rx. Cough is keeping me up. Doesn't take years of med school to know pharmacy won't give med in CA if no written Rx. RN should have caught this too. Delsym is Not cutting it. Who is the Medical Director and CEO?! For this much money, you need to get it together! Pharmacist just blames this on per diem MDs. If you see a problem in the system, You need to Speak up! Tell me your name and I'll come find you face to face!

Kaiser eye doctor failed to diagnose problem with the retina in my left eye.

As a result I had detached retina and had 3 surgeries. I have less than 20% vision in my left eye and I can't read or drive using my left eye.

When I complained to Kaiser, they denied responsibility and informed me that it is more than 6 months to seek arbitration. I filed complaint with the state optometry board and they have filed charges against Dr. Leland Toy for gross negligence, incompetence etc. and will revoke or suspend his license.

I was just denied by Kaiser Permanente for being pregnant. Apparently, the result of being in-between insurance policies that you can afford but do to pure circumstance, are not covered, results in you having absolutely no coverage or hope for coverage for nine months and going into extreme debt. To add insult to injury, you are asked to take a urine test, like a criminal. So after crying hopelessly about the evil of insurance companies and the horrific state of healthcare in America, I curled up on the couch.

Then I turned on the TV and low and behold, a beautiful advertisement with babies, strollers, and all the joys of parenthood. Then boom: Kaiser Permanente: Thrive.

How DARE you put that ad up with your policy of complete discrimination. You should all be ashamed of yourselves. Pregnant women are not a disease. And I notice how no medical responsibility is carried by the other half of the equation: males. Ther coverage is both less costly and without restraints.

Thanks for making the joys of motherhood transform into terror and sadness, Kaiser Permanente.