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The good, the bad, and the ugly - discover what customers are saying about k2smokes

Welcome to our customer reviews and complaints page for k2smokes. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with k2smokes.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used k2smokes's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with k2smokes, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with k2smokes. Your feedback is an important part of our community and will help others make informed decisions.

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J
6:50 am EST
Resolved
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k2smokes ripped off again

I ordered and paid for 9 cartons in july and only received 6. sent constant e-mails to solve it that went unanswered. then like an idiot I placed a 6 carton order dec 31st that to date I have yet to receive. I do how ever get advertisements about there products. so I got taken for alittle over a hundred. got contacted once by an individual calling himself brian wilson. yet still no answers to many e-mails to resolve this issue. so any one thinking of using this company run don't walk away cause the only thing you will receive is air and expensive air at that. you will be waiting a very very long time and the only thing you will get is frustration of being ripped off. sincerely jason la roche

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Dumbo1
Browntown, US
Mar 10, 2010 1:56 pm EST

I placed an order on 12/17/2009. Still no product on 3/10/2010. Emailed three times and no response. Evidently a ripoff site.

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joyinwi
Green Bay, US
Feb 11, 2010 4:17 pm EST

I purchased my cigarettes online and never got them. this company kept my money and won't respond to any of my e-mails. I ordered these cigarettes on november 9, 2009. they are a total scam and ripped me off! do not buy anything from k2smokes!

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pilawyer113
Nashua, US
Sep 17, 2009 9:17 am EDT

K2smokes is a complete ripoff and a scam. they make you pay by echeck. my order never arrived, and they will not answer any emails. you are better off throwing your money in the trash. thank heavens they only took me for $50.00. save your money, and stay away from this scam company.

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STUDIO 8
, US
Aug 28, 2009 7:52 am EDT

I never received 3 cartons cigarettes. Had every excuse in the world & all lies. This is a one person company & is very rude in emails. I am currently working with Swiss Government & Counsel. They are working to put out of business.

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GERRI1
ST PETERSBURG, US
Jul 24, 2009 3:06 pm EDT

I received information from the Swiss Gov on who to contact on complaint against K2smokes. K2 smokes told me good luck getting refund or cigarettes. Contact info. http://www.swisslawyers.com/de/01_anwaltssuche/01_Anwaltssuche/01_suchsystem.htm
They are a infocommericial in Europe.

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megageof
Mount Vernon, US
Jun 12, 2009 6:47 am EDT

Order Date: 26 Apr 2009. as of 6/10/09 was informed to wait"another 60 days"
this company is a ripoff!
seems to be a lot of complaints.
is Switzerland neutral on fraud too?
save your money.

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ManD81
, US
Sep 18, 2009 1:36 pm EDT

K2Smokes is an online fraud company. They ripped me off for $60.00. I paid by echeck (the only option they offer) which they promptly cashed. Almost three months later the order never arrived. My numerous emails to K2Smokes "customer service" (what a laugh!) are completely ignored. Save your money and pay a little more to buy from an Indian reservation. At least they are honest, which is more than I can say for K2smokes. A complete scam.

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Ljedrington
Evansville, US
Aug 10, 2009 12:59 pm EDT

having ordered 4 times with order recieved as promised, suddenly I did not recieve an order due to arrive between June 23 and July 5. My first 2 e-mails to complain after waitng 10 extra days as instructed were that delivery was on its way. After 9 weeks still no cigarettes and now they won't answer e-mails and no way to get in touch with them.

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K2Smokes Cheated me
, US
Apr 05, 2010 12:49 pm EDT

I ordered 3 cartons from K2Smokes in Dec. 2009. I never received them. They never answer emails.
I looked at this board and see they cheat everyone. I wish I would have looked here before ordering. These ###ing thieves robbed me. I hope they rot in hell.

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RustyMotoy
Mesa, US
Mar 23, 2010 1:28 pm EDT
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Same thing here, I ordered $250.00 worth of ciggs on 12/07/09, emailed them in February and they said to wait til March, if i didnt receive them by then email them again and they would take the necessary action. I emailed them March 10th, 2010 and have yet to hear back from them. Is there a phone number to get ahold of them? How do we report them?

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10:23 pm EST
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k2smokes Found International Complaint Board for k2smokes

Found an INTERNATIONAL COMPLAINT BOARD for all of us who have been ripped off by k2smokes. Go to http://www.econsumer.gov/english/index.shtm. Maybe if enough of us file complaints, someone with enough power will finally shut these *%^*$^& down!Friend and I together ripped off 308.81. Did not receive our orders. On one order I was supposedly given a credit on my account. When I ordered using this credit, they still charged me. When I informed them of this, they actually responded to my e-mail with a "We don't see any of our records showing that we charged you. Send us a copy of your statement showing this charge and we will take care of it." Yep! You guessed it. There's no address for me to send anything to. And Yep! You guessed it again. They will no longer respond to my request for a mailing address.

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butterfly1975
capon brige, US
Feb 27, 2010 12:59 am EST

Have placed 2 order's with this company...Received my first order but have yet to receive the second one...Ordered it back in Oct 2017. Received an e-mail from Julia asking me to wait another they were moving there company and would get back to shipping first class. Yes I may of only lost 60.oo dollars but I could have done other things with that cash. I will not be placing an order with them again. Did not realize this company was a scam till my e-mail inbox was full of e-mails from ppl regarding this company saying it was a scam and posting the same e-mail I got from a lady called Julia.

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Peggie Hoffman
Brooklyn Park, US
Jun 14, 2010 12:45 pm EDT
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K2smokes owes me over $200 in cigarettes or refund. They keep telling me that they are "researching" the problem and to be "patient". I can't check with the Post Office since I never received anything stating that the cigarettes were being held at the Post Office awaiting my signature.

I'm sure many other people have had this same problem. I sure would like my 9 cartons of cigarettes or my money refunded.

I can't suggest the k2smokes website to anyone.

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Marcia Booker
Dallas, US
Jun 14, 2010 1:33 pm EDT

The same happened to me. I was scammed for $59.00 and I didn't know how to contact the Post Office in New York.

Marcia

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dhomespot
Austin, US
Apr 10, 2010 2:10 pm EDT
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I used this company for about 5 orders. The first 4 came within a week and a half of ordering. Then the company closed for awhile. Now I am still waiting for an order that was placed on Decemeber 1.

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K2Smokes Cheated me
, US
Apr 05, 2010 12:46 pm EDT

I ordered 3 cartons from K2Smokes in Dec. 2017. I never received them. They never answer emails.
I looked at this board and see they cheat everyone. I wish I would have looked here before ordering. These ###ing thieves robbed me. I hope they rot in hell.

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hatek2
Glendale, US
Feb 07, 2010 12:47 pm EST

Thanks for providing that consumer complaint link; I have filed mine!

My experience was similiar to yours in that I supposedly received a credit for an order I never received; I filled the order (which is showing in my "recent orders" as $0) BUT they charged my bank account for it anyways. I contacted the bank and told them it was a duplicate charge (I had placed a new order with them two days before...stupid me). So the bank got my $50.97 back for me, meanwhile I received a very rude e-mail from them asking why I had done this. I let them know (not that nicely either) that I had e-mailed them first but got no answer, and that they had charged me for an order which was supposed to be store credit. I never heard back. Unfortunately, I never received either order and when I recently inquired as to the whereabouts, the response back was that I had already been refunded the money, so why was I asking? Long story short, I paid them $50.97 x 3, received $50.97 back; I'm out $101.94. I really hate Julia Baron, whoever she may be!

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3:18 pm EDT
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k2smokes What happened?

Add me to the list of losers...
Just wonder what happened to turn this company?! I have ordered from K2Smokes for years with good experiences...always here in 10 days, maybe couple weeks! Last order was placed months back never arrived. Why would a somewhat upstanding business suddenly turn scam operation? I can't believe some of the replies some of you are getting from them!

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little rich
Anaheim, US
Nov 17, 2009 5:22 pm EST

Astral Internet System Corp. at Miami, Florida is the company getting our money. I get their toll free number from my bank. Call [protected]. You will have to leave a message because every time I called, only answering machine. My bank told me that what we can do is: 1. try to call them to get a refund, 2. report to your bank for fraud and bank will try to collect the money from them, 3. report to BBB.

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k2ripoffvictime#5555589567
Phoenix, US
Oct 03, 2009 6:56 pm EDT

yes! A once reliable company has turned scam artist. Placed an order in April, no cigs. Finally got a merch. credit. Placed an order... Guess what, 6 months later, no cigs!

All of their IP addresses have false returns!

Trying to track down their webhost..but most likely these guys are just spoofers

stay away!

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D
10:38 am EDT
Resolved
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k2smokes Scam Fraud Cheat Steal Rob

K2Smokes cheated me out of over $140. They never sent my order, and they never respond to any emails. I wish I had searched their name before ordering from them, as many sites complain about them being liars, cheats, and con artists.

Avoid these crooks at all costs. You are forced to pay with an e-check, so you have to recourse with your bank to get your money back.

They are thieves.

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K2Smokes Cheated me
, US
Apr 05, 2010 12:48 pm EDT

I ordered 3 cartons from K2Smokes in Dec. 2009. I never received them. They never answer emails.
I looked at this board and see they cheat everyone. I wish I would have looked here before ordering. These ###ing thieves robbed me. I hope they rot in hell.

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Michael Gordon
Lubbock, US
Nov 02, 2009 6:09 pm EST

Had the same thing happen to me with K2. They are a Scam. I have added a link to a service I now use and receive orders in less than two weeks.
http://www.verycheapcigarettes.com

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K2Smokes Robbed Me!!!
, US
Sep 25, 2009 12:57 pm EDT

I placed an order on August 3rd and never received it. They also never responded to my emails. It looks like I got ripped off too. I wish I would have looked their name up to see what crooks they are. There are dozens of sites calling them a fraud and scam.

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K2Smokes Liars Fraud Scam
, US
Sep 14, 2009 10:37 am EDT

I finally received a reply to my inquiries as to why I have never received my order. I have been writing weekly asking why I never received it, and now a person from K2Smokes named Julia Baron answered with the following message:

"you will not get any response from us. We have blocked your account and all your details"

These people are con artists, liars, and crooks. You will not receive your order, and are throwing your money away if you do business with them.

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E
3:41 pm EDT
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k2smokes This company is a rip off and a scam artist

Here is a letter from k2smokes.com and then i sent my response.

Re: i need my money refunded, no store credit because you are nothing but a rip off companythursday, july 30, 2009 7:16 am
From: "julia baron - k2smokes.com" add sender to contactsto: "'emily lois crawford'" what are you talking about? $323. 16? You have ordered 2 times and paid for
These orders: # 194426 ($73. 74) and # 197667 ($73. 74) and when you wrote to
Me that your order 197667 has not arrived i gave you credit $101. 94 (Exact
Amount for 6 cartons) . So you haven't been charged for your last order
#201654. You have never written me about your first order of april that is
Late also. So now you think that we took $323. 16 from your account?
Your order is still on the way but you still complain and complain every
Day. May be you stop at last?

Thanks,
K2smokes

- - - - - original message - - - - -
From: emily lois crawford [mailto:[protected]@yahoo.com]
Sent: thursday, july 30, 2009 1:34 am
To: [protected]@k2smokes.com
Subject: i need my money refunded, no store credit because you are nothing
But a rip off company

I am writting to let you know that i just left a message at the
[protected] because of the fact that k2smokes.com has taken three hundred
Twenty three dollars and sixteen cents ($323. 16) , on april 01, 2009 i ordered
Six (6) cartons of pall mall cigarettes which i should have received between
April 13 to april 23, order number is 194426 and still i have nothing. Then
On may 01, 2009 i ordered six (6) cartons of pall mall cigarettes which i
Should have gotten between may 11 to may 21, 2009, order number is 197667 and
Still i have nothing, my final order was on july 03, 2009 i ordered six (6)
Cartons on west full flavor cigarettes which i should have receive between
July 13 to july 23, 2009 order number is 201654, and as always i have nothing
But you have my money and i told the shipper on his voice mail that i am
Going to try to get my money returned to me because it is not right for you
And your company to take people's money and not deliver any thing. Do
Not try taking any money from my account because of the fact that all the
Bank will accept from you is the money being placed back into my account.
Please do not try to insult me by giving me a store credit because your
Store credit is not worth any thing because you gave me a store credit and
Never sent any cigarettes. This e mail is also going to the federal bureau
Of investigation for what is called internet fraud and i will file against
Your shipper with the better business bureau and the federal bureau of
Investigations, and the shipper being in deer field beach florida the better
Business bureau is able to take action and so is the federal bureau of
Investigations. Keep in mind that you and your fly by night company owes me
Eighteen (18) cartons of cigarettes so you and your company is going to have
A law suit against you for fraud.

Thank you for your lack of time and lack of consideration

Emily lois crawford

[protected]@yahoo.Com

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K2Smokes Cheated me
, US
Apr 05, 2010 12:49 pm EDT

I ordered 3 cartons from K2Smokes in Dec. 2009. I never received them. They never answer emails.
I looked at this board and see they cheat everyone. I wish I would have looked here before ordering. These ###ing thieves robbed me. I hope they rot in hell.

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garoldlux
Clermont, US
Dec 15, 2009 8:20 am EST

I ordered cigarettes in July and August. Never received them. I was writting them asking where are my orders but they never replied. I already forget about my orders and my money but they respond finally 2 weeks ago that my both order have been returned to them. So they ship them again and I received both in one day!

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K2Smokes Robbed Me!!!
, US
Sep 25, 2009 12:58 pm EDT

I placed an order on August 3rd and never received it. They also never responded to my emails. It looks like I got ripped off too. I wish I would have looked their name up to see what crooks they are. There are dozens of sites calling them a fraud and scam.

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David Morse
, US
Sep 07, 2009 10:41 am EDT

K2Smokes cheated me out of over $140. They never sent my order, and they never respond to any emails. I wish I had searched their name before ordering from them, as many sites complain about them being liars, cheats, and con artists.

Avoid these crooks at all costs. You are forced to pay with an e-check, so you have no recourse with your bank to get your money back.

They are thieves.

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TEAKY
, US
Aug 25, 2009 5:48 pm EDT

I beleive this company went out of business but at the same time still has web site up and taking orders. They also raised the cigarette prices and shipping to keep getting as much money as they can.

The site "k2smokes.com" is run by LMB Trading SA, Via Al Mulino 22, Cadempino, CH-6814. This company is entered in the Swiss commercial register.

If you feel that the counterpart violates contract law you may initiate civil proceedings. Please find the list of barristers you can consult in Switzerland: http://www.swisslawyers.com/de/01_anwaltssuche/01_Anwaltssuche/01_suchsystem.htm

We hope that this information is of some help.

Kind regards

Florian Lörtscher
Rechtsanwalt

Eidgenössisches Volkswirtschaftsdepartement (EVD)
Staatssekretariat für Wirtschaft (SECO)
Ressort Recht

Effingerstr. 1
3003 Bern

Telefon [protected]
Fax [protected]

E-Mail: florian.loertscher@seco.admin.ch
Web: www.seco.admin.ch

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K2Smokes Thieves
, US
Aug 15, 2009 10:33 am EDT

I finally received an answer to my emails about why I never received my order that I placed in June. It was from someone named Julia Baron from K2Smokes, and her email said "### off idiot"

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K2Smokes Is A Scam
Vero Beach, US
Aug 12, 2009 3:52 pm EDT

I order 6 cartons of cigarettes in May, and have never received them. I write them every few days, but they have never answered. This is a scam site and you are just throwing your money away. They are thieves.

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6:12 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

K2Smokes and Rebel Smokes are both owned by LMB Trading, and both are well known scam sites for internet cigarette sales. Orders are not filled, and emails are not answered. About.com also lists them as a scam and fraud company. You may as well throw your money in the garbage. You will receive nothing from these crooks.

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11:03 am EDT
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k2smokes Scam

The company is K2 smokes. It is a company out of Switzerland that sells mail order cigarettes. The company has been sending cigarettes to us, and all of a sudden they stopped coming, and they claim they can't refund our money because we need proof from the post office that we didn't get them.

And the post office can't track packages from overseas. They are a SCAM...it would be nice to let people know this.

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DMason
, US
Aug 25, 2009 2:49 pm EDT

K2Smokes offers cheap cigarettes, but they do not fill the order or send them. I placed an order in July, which should have arrived by now. They never reply to emails asking what happened. They just ripped me off and then ignore me.

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notinterested1
Simi Valley, US
Jul 21, 2016 7:53 am EDT

On Jan 28 I placed an order for 3 cartons of cigarettes. They offered a discount of $2 per carton if you signed up for scheduled shipments, but website would not allow you to set up schedule. On Jan 29 over $50 was deducted from my account with a promised delivery between Feb 8 and March 10...it's now April 13 and still no delivery. I have emailed (their only method of contact) more than 10 times and have never received a reply. Every week I receive an email of "special offers" and telling me how great they are...but they won't respond to my complaints. Will now go to my bank with complaint and attempt to have my $$$ returned. Don't buy from them.

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plumberbob
Salina, US
Aug 12, 2009 1:06 pm EDT

i'm another victim of k2

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Mat35
, US
Aug 15, 2009 3:40 pm EDT

K2SMOKES gives you every excuse other then the truth. I ordered cig 2 months ago & never received.

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Kevman
, US
Jul 11, 2009 12:57 pm EDT

Purchased cigarettes from this company on May 16th 2009.
2 months later still nothing from them. As another user stated, they e-mailed and told me I had to wait another 40 days. As that 40 days came, the e-mails stopped and they are now ignoring my attempts to get a refund.
Avoid at all costs. They are liars and scammers.

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scamhater85
Goshen, US
Apr 15, 2010 9:13 am EDT

I placed an order the end of January 2010 and it's April and I STILL haven't received anything. I have repeatedly contacted this company trying to get a response but nothing. I wish I would've done the research before I bought from this company. What a freaking scam. There's got to be a way to shut this website down.

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MrRealtor
Oklahoma City, US
Jul 21, 2016 7:53 am EDT
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Make sure you cancel your card or change accounts if you used your checking account and go ahead and dispute the charges. Watch for future charges as well!

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K2Smokes Cheated me
, US
Apr 05, 2010 12:48 pm EDT

I ordered 3 cartons from K2Smokes in Dec. 2009. I never received them. They never answer emails.
I looked at this board and see they cheat everyone. I wish I would have looked here before ordering. These ###ing thieves robbed me. I hope they rot in hell.

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fussionman
Linesville, US
Mar 10, 2010 8:59 am EST
Verified customer This comment was posted by a verified customer. Learn more

i to have been scam by k2smokes i placed an order back in march of 2009 6 cartons of marlboros.and i have never received them as of yet.i have sent them many many emails with no responce they are a scam and rip off .i just wish there was some kind of legal action that i could take against them so that they can never ever do this to anyone else.but i did contact go daddy, com i call them and they gave me there abuse web site to contact wich i did and they are no longer certified site of godaddy.com lol some revenge there still would like to have my money back and shut them down for good! its been one year now that i placed my order with this rip off company they took my money out of my account not ten min after i placed my order and i still got nothing from these rip off people its been 1 year now with no results and no answers i have closed that account so they can not take any more money from me k2smokes can kiss my ### !

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pabmew
Elkhart, US
Feb 05, 2010 11:40 am EST

I'm still waiting on an order placed June of 09. It's February 5 of 2010 today. I've gotten lots of emails saying order from us again but never recieved the 6 cartons of cigarettes, although they got the money. I'm about to do an online campaign letting others know about this scam. Sure, the prices are cheap. Air costs nothing.

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