K-Designers / Dishonest Sales Approach - RipOff
I had K-Designers come to my home last year and the Marketing Directors (Salesmen) started with their pitch that they could decrease the price significantly because of the exposure our home would have in the area. The pricing started around $40k and after my disapproval of the price it dropped to $35k for less service and then a few rounds of haggling, we ended up around $25k for the same service. That difference was the first sign that this wasn't the marketing favor they were proposing. Then I got quotes from other companies for $15k to $20k for comparable product (very important to compare apples to apples), it was clear this wasn't anything other than a sales pitch and a deceptive one at that. I decided to wait a year to redo the exterior of my home and am planning on doing it in the next couple of months.
I was recently called again stating that things are significantly different now at K-Designers and that a new Marketing Director would like to come by and visit my home to show me their new products. As a sales executive myself, I gave the call center manager my feedback and reasoning as to why I didn't want to invest any time with them to see how he would respond and give them a chance to correct me if I had an incorrect perception of their company. I explained that I didn't trust them based on my previous experience with the company and that while I am planning on redoing the exterior of my home I wouldn't consider using them because I don't trust them as a company. They may have great products but a company that is willing to be deceptive in its sales approach, is willing to be deceptive in lots of other ways as well.
The response was telling. At first, the manager did an excellent job at restating what my objection was and while a bit over pressured, continued to ask if a Marketing Director could stop by and give me a non-salesman demonstration of their products. I explained that I wasn't going to be making a decision for 3 months and that is when I'd like to contact them again. This is an excellent test because a company that is truly interested in sales situation where the relationship is of value, will be fine with this and call back in a few months when the buying decision is going to be made. Instead, he just hung up on my mid sentence.
My take away is that these may be great people but K-Designers as a company systematically deceives people into purchasing their products (which are good products) and is NOT interested in the customer's experience or relationship with K-Designers any more than they need to in order to secure a sale. I, personally, choose to work with more honorable professionals that match my values and interests.
Pleasant Grove, UT
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