JVC HD Camcorder — Non-Delivery of a sold Camcorder
Sold product never delivered!!!
We bought a JVC HD camcorder on Aug. 7, 2009 at the store. It was on sale during the week of August 2, 2009. First, when we got to the store it took us more than 10 minutes to get any sales persons' attention, while many of them were wondering around. Finally, we approached a sales person who was not friendly at all and w/o any smile he asked us "what do you guys need." We drew him to the camcorder display counter and showed him the JVC model we wanted to buy. He went on to get that model and found that they did not have any in the store. So, we asked him if we could back order and pick it up later. He checked with his area manager and wrote the order and charged it to my credit card. We asked him if they could ship it to our home address since we live in SC, 30 minutes from the store; he disagreed. He then told us to come by the store on Sunday (Aug. 9) for a pick up.
My wife went to pick up the product on Monday, Aug. 10. First no one wanted to talk to her, everyone ignored her. After waiting for about 20 minutes a lady came from the back of the store, looked at her paperwork and told her they did not have the product and there was a mistake in placing the order (whose fault was it?). The lady said the product will arrive on Thursday (Aug. 13). My wife asked if she could ship the Camcorder to our home; she declined and told my wife to come back again for a pick up. This time my wife called the store before driving another 30 minutes for a pick up. She found that we are not going to get the product and the person at the other end of the phone told her, "Ask your husband to come to the store to get a refund." Now, it appears that we have to drive three times to the store for nothing. What a waste of our time and gas!!!
hhgregg should be ashamed of their poor customer service for wasting our time and gas. While hhgregg's weekly ad about "PRICE & ADVICE - GUARANTEED" - is a big lie. I remember another store did very similar thing to its customers and they are no longer in business, they down the history lane. And you guessed it; it was Circuit City, the electronics giant - had the very bad customer service.
hhgregg should know that with the new information technology words get around quickly and customers are not going to tolerate unscrupulous, unfair business practices.