JustFly / avoid this company at all costs!

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I wanted to cancel my flight and contacted JustFly via phone. I booked a flight via their service and asked them to help me with my cancellation.
Customer service rep said that I have to pay a cancellation fee and when I paid he asked me to wait on hold. He came back to me 15 minutes later and assured me that flight was successfully cancelled, but it wasn't.
When I found out about that and contacted them again I was put on hold for over an hour and then disconnected. When I tried to reach them they ignored me. Terrible service, they are highly unprofessional and dishonest. Avoid this company at all costs!

Mar 13, 2017

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