JustFlowers.com — delivery , service of product
Ordered flowers from Canada on Dec 10th to be delivered the following day to my sister in Texas on December 12th. Delivery time set for between 9 am and 6 pm CST. Talked to my sister after 6 pm CST and she hadn't received any delivery. Called justflowers.com customer service inquiring about my delivery. They couldn't tell me why the delivery hadn't taken place but were going to call the florist and get back to me by phone. 1/2 hour later the representative called and said she left two messages with the florist but couldn't help me further.
On Saturday, December 13th the delivery had still not happened. At 2:00pm EST I called justflowers again asking about status of flowers. No one could assist me. No answers. Nothing. So I told justflowers.com to cancel my order and credit my mastercard immediately. I also sent an email to customer service on Saturday Dec 13th requesting written notification once my credit card was credited. No response. Sent the same email again on Sunday, December 14th . No response.
Finally on Monday Dec 15, five days after I actually put the internet order through justflowers.com, I received a call from a representative saying she had received my email ( 48 hours after the original one was sent) and she wanted my permission to send the flowers on that day. Four days AFTER they were supposed to be delivered in the first place. Are you kidding
me ? But get this, I had to pay for it all. Then the customer service rep told me that the hold up was their fault ...the actual order was never processed by them at all !!! But now I should still pay for it and they'll send it.
I informed the customer rep. that I was not the least bit impressed, that the flowers were to have gone out on Friday not Monday, and my credit card was to have been credited on Saturday, not Monday. Then she tells me the credit card credit will take 1-4 more business days. In the meantime, the exchange rate from Canadian funds to American will most likely have changed and I will probably have lost money on the exchange rate...with NOTHING to show for it.
Not once did justflowers.com offer to send the flowers at no cost. I DO NOT recommend this company to anyone. I almost never order anything on line and now I know why I don't ...for the exact reasons I've just come across with this issue.
My sister never got her birthday bouquet and I am not happy to say the least. Don't use this company and always check for customer comments before working with a company on line. I've learned a good lesson.
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