JustFlowers.com
reviews and complaints

I have received 4 phone calls from this company in the past 2 hours. Every time I pick up the phone to answer, the call hangs up as a missed call. They are calling a business line and interrupting meetings with clients. I am, and have been on the "do not call" list since it's inception (and have updated my registration regularly). I cancelled my landline because all I was getting were calls like this - I cannot have this type of interruption at my business.

Horrible customer service. Fraudulent information posted on web site. Do NOT order from Just Flowers. Ordered a pink Hydrangea to be delivered next day. Credit card charged at time of order. Called me 30 hours later (5 hrs from when it was supposed to be delivered) to say I had to pay $40.00 more to have a hydrangea delivered or they can send a Peace Lily. Refused to upgrade the order more than 10.00 or credit me for inconvience of not sending plant I wanted. Asked to speak with a Manager or Supervisor and of course there was not one available. I tried to explain to "Bella" that had they called me the day before I could have canceled my order and used a different company to get what I ordered or something similiar to what I wanted but since they called 5 hrs. before I needed it delivered I had no chioce but accept the plant offered. I asked her why do they have 200 plants on their website when I only have one option for delivery and she had no response. Delivery was in a large city with multiple florist, no reason they could not find other options for me to choose, Bottom line if you want them to choose your arrangement call them. Hoping the plant gets there today and Manager calls me on Monday as I requested. I will never order from here again.

I ordered flowers for Mother's day on May 6th to deliver May 8th. They weren't. They couldn't even manage to deliver them the 9th or 10th or call to tell me they weren't delivered. I called on the 11th and was told they'd have to contact the "local florist". I was put on hold then told the florist wasn't answering, they'd have to talk to them, the flowers would deliver that day and they'd call me back. Three hours later I called again. Same story but they added "maybe the driver was in an accident". After a total of six hours since my fist call I called again to demand a refund. Got the same story. When I said I refused to wait any longer they put me on hold again to call the "local florist" but first had to tell me "maybe the driver was in an accident". She came back to say the order couldn't be cancelled and a refund given because the flowers were "on the truck". When i pressed the woman to promise me that what she was saying was that they WOULD deliver she had to admit that was not the case and that she hadn't even talked to the florist. While we were still going back and forth I got an email response to a complaint I'd made that morning. The email stated that my flowers had been delivered and they hadn't been contacted by the florist regarding any delivery issues. With that blatant lie in front of me I was finally given a refund. The customer service number is a call center in another country. The whole thing felt like a scam. They refused to tell me the name of the "local florist" and I suspect they use some big warehouse. The sort of place that turns up at a company with roses about to die and say "my boss put too many roses on the truck" and sell them cheap. And not sure what they think goes on in America that involves our roads being cluttered with flowery delivery trucks that have been "in an accident".

Just flowers.com. Ordered a star gazer lily plant from them this week. Paid extra to have it delivered on sat from the kids for their mom($19.99 vs $14.99) ... Was called and told ups doesn't deliver on Saturday ? I told them yes they do. So now they want to deliver on Tuesday for mothered day? Wtf? About 1 hour on the phone to resolve this. They want my " permission" to change delivery date. I say no and we are at an impasse. I say okay and I want comp for it. I get $5. Tonight at 5:30 I get a call that they don't have my order do they have " permission"to send something else? I said no. They don't know what to do. I said cancel my order and refund my money plus the comp for my time and frustration. They can't do that A manager will call me... NEVER ORDER CROM THEM!
And the online delivery is $10.00 less than the phone order price?!'

This is the worst company I have ever dealt with. Unfortunately I assisted my 85 y/o mom to purchase flowers for my aunt’s funeral. The results were horrible. We were told by customer service that the funeral “heart pillow” would be at least 16 inches in diameter etc. My mom paid an additional $9.99 for a “banner” to state “beloved sister”. My mom paid $133.95 including S&H and we were shocked and embarrassed when we arrived at the funeral home to see the pathetic arrangement that was sent. What was supposed to be a “heart pillow” was nothing more than a slightly large corsage. It did not resemble a heart at all, it was approximately 7 inches in diameter and the “banner” was a ribbon about ½ inch wide x 4 inches long with “sister” scribbled in gold glitter paint. IT WAS AWFUL!
At the conclusion of the wake, we took photos of the pathetic arrangement next to a flower spray my brother purchased at a local florist FOR THE SAME PRICE. We felt the picture allowed a reference point for the size of the JUST FLOWERS delivery. To give an example, the message card that was on the “heart pillow” was approximately ½ the size of the “pillow” so we felt this clearly represented size.
After the funeral, my mom and I emailed and called JUST FLOWERS to voice our dissatisfaction with the product that was delivered. Customer service was awful, rude, insensitive and unwilling to make any restitution. . One day I tried 3 times with my mom to reach them. One time I was on hold 30 minutes and no one picked up. We were waiting for a manager. The next time we waited on the line for 20 minutes and again we were never connected to a manager. Today I told them to please only deal with me as they are upsetting my elderly mom and dad. My mom asked to be reimbursed ½ the price since it was ½ the size that was promised. They refused and said that we should have taken the flowers out of the coffin and sent them back if we were not happy. I told them today that I would post candid comments about their terrible products and services and contact BBB. They warned me that if I did, they would continue to contact my mom, even after I told them that they were upsetting her.

This is a copy of a letter I just sent: alvin, just flowers.com
Order number #
I have had a horrendous experience with just flowers, and i’m telling you, alvin, and everyone on facebook and twitter. And anyone I can find on the internet who will listen.
First of all, I needed flowers to be delivered today in oliver bc for someone that is seriously ill. I got your number off the internet thinking you were a shop in oliver bc. No one I talked to told me any different.
During my coffee break I called the number. The order was nearly completed and the phone was cut off. I called back to be told I had to start all over again. I explained I had a time limit and disconnect. The phone started to ring and ring in the office I placed the order, and it wasn’t my office. I explained to the caller I didn’t have time to reorder and hung up. The phone continued to ring. Finally I went back to the office, and it was you. I explained my reasoning to you and hung up again. The phone continued to ring, remember, not my office.! The secretary answered this time, and got me to the phone. This was the person that took my order so I decided to go through with placing the order.
Then I got the email confirmation. And I flipped out and tried to cancel the order. Why did I flip out?
At no time, did your employee tell me I wasn’t speaking to oliver bc. At no time, did your employee tell me there is a $17.98 service charge. At no time, did your employee tell me the amount billed is in us funds.
I think this is despicable.
I tried and tried to cancel the order within 20 mins and you say you can’t! Why not!? You will not cancel the order for me so i’ll try to cancel payment at visa and hopefully that will work.
Bc.

My son ordered flowers to be delivered to his Valentine ON Valentine's day. Just Flowers was happy to take his order and his money, saying they would be delivered on Valentine's day. At about 8.00 p.m.on Valentine's day they notified him that "due to the high volume of orders on Valentine's day (duh), they would not be delivering his order until the next day." My son told them he just wanted to cancel the order for the obvious reason that it was for Valentine's Day, and also that the girl he was sending them to would be out-of-town for the next five days and wouldn't receive them anyway. He was on hold for hours on Valentine's day and they never answered. He e-mailed them on Valentine's day telling them to cancel his order and not deliver the next day. They never responded to his e-mails and delivered them anyway. Of course, the recipient of the flowers was not there and the flowers were dead when she returned home. We continued to try to contact them by phone and waited on hold for hours and hours until someone answered. All he could say is that "the flowers were delivered", which we already knew. I asked to speak to his supervisor and was transferred to "Dean". After explaining our situation and after he confirmed that my son had sent them an e-mail on Valentine's day to cancel, he said that they would refund 100% of his money and he would have his money back in 1-3. That was on the 18th of February; it is now February 28th and he has not received a refund. I called today and waited for 50 minutes on hold until someone finally answered. After explaining the same situation again and being told "sorry"--again--I asked to speak to Dean. Dean answered and apologized profusely and told me that what he had told me was "reversed" by his manager. He was sympathetic and let me know that he felt a refund should be offered but was told he could not honor that by his superiors. I asked if I could please speak to his manager and he he connected me to "Jason." Jason was anything but helpful, respectful, or professional. He continually interrupted me and talked over what I was saying. When I told him that his own representative had guaranteed a full refund, he said "there is no guarantee". He said it would not hold up in court---really? I never mentioned going to court. He was a patronizing, rude buffoon! As a company, I told him they should be concerned about customer satisfaction and upholding the word of the people that represent them. He continued to be rude and disrespectful. My son is 17 years old; this company is the biggest rip-off. They took over $80.00 of his hard-earned money, with the guarantee of delivering them on Valentine's day, and they did not. After e-mailing them to cancel the order, they delivered anyway--THEIR mistake. And yet, they refuse--after telling him that they WOULD give him 100% of his money back--to honor that. This company is corrupt and does not deserve the hard-earned money of anyone. Stay away from doing business with such ignorant jerks!

Users beware. I would warn everyone not to use this site. Their business practice is not professional. I ordered a “european garden” flower dish arrangement from a web site called flower delivery.com on saturday morning at the web site phone number [protected]. I should have realized something was wrong when the operator (Girl) came on line and said the company name was just flowers.com. The operator told me they would be able to deliver the flowers before 6 pm that day, so I made the order. The flower dish arrangement came to a total cost of 49.99 plus tax and I thought there would be a delivery fee of 10 dollars. I did not know about the other charges until they sent me an e-mail showing 2.99 handling fee and 18.98 for shipping or service, for a total of 71.96. The operator also gave me a different number to call, [protected], opt 3 if I had any questions. I called our family on sunday and inquired if the flowers had cheered them up and I was surprised to hear they never got any flowers. No flowers were delivered. No one called me from just flowers to let me know what was going on, they had my number. Not professional. I called just flowers on monday morning and after waiting on the phone for a while, the girl told me that no florists were available to deliver flowers on the weekend in the fairhope, alabama area. Monday morning I called three florist in fairhope and two in foley and they are open on saturday. The just flowers operator apologized for the delay and they could still deliver the arrangement today or tomorrow. I said, no, thank you. The order needed to be there by saturday and you did not do what was promised. Cancel the order please. The just flowers operator told me she could not do that without a manager approval, but would put a credit out there for me to use at a later date, maybe for thanksgiving or christmas. I told the operator, no thank you. This business is more interested in keeping the money than providing the service which was promised. I will never do business with this company again. I called my credit card company and I am refusing to pay for flowers which were not delivered. I would warn everyone not to use this site. Users beware.

On Thursday 05/31/2012 at 10:55 PST, I placed an online order for my daughter’s birthday. I ordered the White Grandeur which has her favorite flowers Lilies this is the description of the order: (White Grandeur A splendidly pure and stunning arrangement of all white bursts with floral beauty and sweet scents. Assorted lilies and other fresh flowers create a gorgeous medley of fragrant blooms, making this an ideal gift!) Here is the picture of what I ordered.
No where on the order does it say roses, mums or daisies. Here is the picture of what my daughter received. The quality of this arrangement is no where close to what I ordered. There is more baby breaths in there then flowers.
I have made several calls to your company to have this matter resolved and your staff keeps giving me different stories to why they could not deliver the lilies. One excuse was the florist doesn’t deliver lilies for birthdays’, another was in order to get the flowers there on time they had to substitute, if that was the case they should of called and emailed me, at least I could of picked another arrangement or something.
I also asked the rep if I could just get a full refund and she said no, that she could give me a coupon and a $5 credit. When I paid the $59.77 I expected to get exactly what was advertised, giving me a credit of $5.00 and a coupon for next time is not comparable. I told the rep that does not make up for the fact that she received something I did not order. Then the rep told me that they had to call me back and said if I wanted them to resend and I told them I just wanted a refund they said the could not do that, that they could refund ½ the cost since some flowers were delivered.
They will resend the arrangement even though her birthday has already passed and our special mother/daughter tradition has been broken. By resending the flower arrangement still does not make up for the fact that a company you used tried to send me a cheap arrangement that was mostly made up of baby breaths, mums or daisies, and three roses at my expense.

Today, Monday June 4th I was guaranteed that the new arrangement would be delivered but, the flowers never arrive. The manager never called to confirm that the arrangement was being delivered until I called at 3:30 to see why they did not arrive yet. This is the worst company I have ever dealt with!

Flowers were ordered around 11:30 pm, Monday 7/25/11; confirmation received that the flowers would be delivered to Hogan’s Funeral Home, Highland Fall, NY 10928 the next day before the viewing which was at 2:00 pm.

Tuesday 7/26/11; I called in the late afternoon to find out why the flowers were not delivered as scheduled (FIRST DISAPPOINTMENT). I stated this was an embarrassment to the family and questioned why they had not been delivered. I spoke with a woman who apologized and said their computer systems were down and the local florist never got the order. She assured me they would be delivered to the funeral home the next day in the morning.
After speaking with my family who advised the flowers should now be delivered to the family’s home since no one would be at the funeral home anymore, I called back Customer Service to provide them with the proper family address. They told me the flowers would be delivered Wednesday, 7/27/11 no later than by 3 pm. The agent I spoke with was apologetic and offered to call a member of the family to express apologies for not delivering the flowers the prior day. However, that call was never received by the family! (SECOND DISAPPOINTMENT)
Wednesday, 7/27/11; At 4:05 pm I called Customer Service to find out why the flowers had not been delivered as planned by 3 pm and they told me they would be delivered. I asked to speak with a manager and was connected to Aaron Delon. I reviewed the details of the matter with him, and he said that the flowers were on the truck for delivery. Delon offered to call a member of the family and apologize, and he offered to call me back in one hour to discuss the matter further. He did neither! (THIRD AND FOURTH DISAPPOINTMENT)
At 6:45, I call Customer Service and was connected with a manager named Faith. I reviewed the details with her so would understand why I was calling to cancel the order because the flowers delivered so late after they were ordered for the funeral were no longer meaningful. She stated the flowers were delivered at 6:00. I told her that my order was placed with the understanding that they would be delivered for the funeral occasion, and I did not agree to such a late delivery. She said I was still responsible to pay for them. I asked her if I they delivered the flowers a year later, does she expect that I still pay for them. Faith said “YES”! She was relentless and insisted that I would have to pay for the flowers (FIFTH DISAPPOINTMENT). Finally, Faith actually said that if I wanted a refund, she would have to have the flowers picked up at the family’s house the next day! Can you believe that!? (SIXTH DISAPPOINTMENT)
Never in my life have I had an encounter a customer service person, no less a manager who is supposed to have the authority to please the customer, who has no interest in satisfy the customer or wanting to compensate the customer for their ill doing.
I work for a large company who orders flowers and other items for employee occasions, and have communicated to them, NEVER to order from “JustFlowers”. I have also contacted my credit card company and we will be disputing the charges.

I ordered a floral arrangement for my aunt's visitation and funeral. The arrangement sent was a disgrace.in trying to resolve the issue, I called and emailed several times. Every time I called I was always put on hold for upwards of 12 minutes. I received several calls from them as well, and every time I was asked for the invoice # and put on hold again, even when they called me all through easter holiday and even when told I was on cell and on roam the agent would put me on hold. They called me constantly asking my # then they tell me that the florist sent what I had ordered and I had no claim. Fortunatly I had a picture and when I sent it to them whole tone changed. The arrangement was not even close to what they said it was. But they still called me asked for my number and put me on hold. They were on the most part defensive and showed very little understanding of the fact that these were funeral flowers. I don't want any compensation just letting others know this is not a reliable company

Do not order from justflowers.com just like so many other complains on this board, I paid for a service, and did not receive that service!

I placed an order with justflowers.com to have a dozen roses delivered to my son's girlfriend the next business day. They guarantee delivery, according to their website. However, this is not the case.

At 6:30 pm the following day (Day of delivery), I received a call from my son telling me the flowers had not been delivered. When I contacted justflowers, I was told that a manager had a left a message on my cell phone, asking me to call them back (The message was left at 5:00 pm). When I asked where the flowers were, I was told that they could not be delivered that day (Keep in mind it's already after 5pm), but they would deliver them the next day with an apology note for the recipient and then give me a $10 off coupon for my next order.

I said no! The "next" day wasn't her birthday. They should have been offering to deliver the flowers for free the next day. They were not fulfilling their end of the "service contract" we entered when they charged my credit card and failed to deliver.

It took me three different people and a lot of screaming on my part to get a manager to issue a "void" to cancel my transaction. I demanded the money be refunded to my credit card immediately, and the manager assured me the void would credit my card within one business day. I’m still waiting for that credit.

I lost gas money, I lost several hours of my time, I lost the nearly $80 that is being held on my credit card, and my son's relationship with his girlfriend was damaged due to the delay in his gift.

This company has to be stopped! There are many complaints regarding this company available from other consumers on the internet. I am more than willing to pursue legal action against them.

For complaints about just flowers, go to the top:

Corporate headquarters
Just flowers, inc.
Nelson garrett, owner
2127 westwood blvd 200
Los angeles ca [protected]
Phone: [protected]

Family member passed . We were notified day before viewing. I called Just Flowers and ordered
Traditional Funeral Wreath for our family. I called them at 10:03AM. I was promised the
flowers would be at funeral home today as visitation is 7PM tonight. At 4:40 PM today I got
a calll advising they cannot deliver flowers until Sunday. I did not want them on Sunday.
She offered a $10.00 credit if Sunday would be ok. I repeatedly told her no. What started out
as a 149.98 arrangement, ended up 180.44. I told them to cancel the order and credit my
credit card. I called the credit card company and as of yet there has been no credit. I caslled
the company back and she said it would 3 to 4 business days to credit account. My credit card
company advised this could be done same day if they wanted to or even intends to credit
me. On line I pulled Just Flowers up and found all of this horrific scam they have and are
still pulling. Why can't they be stopped and or charged with scaming the public.

Our family is sickened over this as we are cousins and he meant alot to us.

Sunday

I will never order from justflowers.com and will tell everyone I know about the terrible lack of customer service. This inept company will not even reveal the name of the owner or president of their company. I currently have a dispute in negotiation with my credit card company for refund of payment due to defective products being delivered. There is no point in going over the details, I can't take the additional stress. Suffice it to say, the last few days have been a nightmare in dealing with these people over the phone. They have no idea how to treat a customer. I am determined to find out who owns this company and give them a piece of my mind.

we ordered a poinsetta to be sent to a store holiday party. when the poinsetta was delivered, the card that was attached was left blank, so the recipient had no idea who the plant was from. To make matters worse the $75 pionsetta DIED the next day! Since our friend did not know who the plant was from, we never received a call from her and when the plant died the next day she did not know who to contact.

When we notifyed Just Flowers of what had happened they said because we were beyond the 4 day re-delivery period, that they could not do anything to help us. They kept reading us there stupid policies and could care less about customer satisfaction.

THEY ARE THE WORST DO NOT USE THEM EVER...THEY ARE AWFUL

For florist: I am a florist. If you have had trouble in just flowers trying to say they ordered something different than they did or the customer complained on your order not being correct, in the future demand that they sent the order to you through ftd mercury or bloomnet. This will prevent them from saying they sent one type of floral arrangement, etc. When they actually sent another and most probably shorted the customer on the order. Just flowers just tried sending me an order for a funeral on a sunday afternoon when everyone is closed. The order was for a $35 arrangement of all things, after hours on a sunday. I asked that they send the order through mercury as we do not take orders from them over the phone because of the problems we have stated. They finally agreeed.in about four minutes they called back to cancel the order stating that the order bounced on mercury and they spoke with the customer and they want to now cancel the order. As we all know, the mercury system takes about 15 minutes, on a good day to transmit from one florist to another. Just flowers again has lied to my store about an order after my wife and I spent about twenty minutes in a couple of phone calls with them over a $35 order. Please remind all of your customers to send directly through their local florist to prevent this type of activity. This order will most likely not get delivered to the funeral services because of just flowers trying to short the florist. Just the other day they had sent an order to my store, stated they sent another order than what was delivered and wanted my store to take the new order to the customer, at my cost, at to sell the old arrangment to someone else. They're nuts.