JustFlowers.com review: no delivery of flowers! 19

I ordered flowers for my mother-in-law's birthday. They were not delivered. The night that they were supposed to be delivered they called and said there would be an extra charge. I still don't know why there was an extra charge. My husband gave them our credit card again over the phone. It was quite late already and he asked them if the flowers are going to be delivered tonight. They confirmed.

The flowers were never delivered. I called to complain the next day. Their response was "there is nothing we can do".

I found out later that when they accept an order at a given price, they shop your order around, and see if they then can find some local florist who will accept it. They never tell you this, and don't even tell you if they can't get it delivered.

Ordered Mother's Day Flowers Thursday May 5th with specific instructions for the delivery on Saturday the 7th. After taxes it came to $109. Paid with AMEX. Calling customer service did nothing. Was on hold then switched to voicemail to leave a message. Did so. No response. Used online chat option on their website. Only the sales chat was available, not the customer service chat. Speaks volumes.

Should have done my homework and gone directly to a local florist

I don't need to repeat what everyone else has said. They don't deliver what they are selling and many have lost thier window of necessity, ie, funeral, someones birthday..etc. It is important to note that there are hundreds of complaints on many different websites - but the only organization that is responsible for holding these people accountable is the Attorney General in California. Everyone with a complaint against Just Flowers - please go to the AG website and file your compaint there. Here is the link: oag.ca.gov/contact If enough people channel thier information to the right place - we can get this scam artist shut down.

We asked for flowers to be delivered for a friend's funeral last Saturday (5/7/2011). It was never done. We received confirmations that it was but it wasn't. We called customer serivce on following Monday (5/10) and was promised a call back by a "Denise." That was not done. Called back again and talked to a supervisor (Sean Willin or Sean Willis, don't know which) and all he would do was tell lus that since it was Mother's Day, they could not honor our request due to volumes. Asked him why this was never communicated to us (ever) he just replied he was sorry and all he could do was offer a $10 discount (the same thing one can get simply by priniting a coupon from your website -- not much consolation). He showed absolutely no empathy to our situation. He did not promise that flowers could still be delivered. He did not offer anything to rectify the situation. He was not helpful at all. When I suggested to cancel the order, he said that he might be able to help and that if he could, it would take up to 10 days.
Wow, A friend passes a way and that's the best we get from this company. I truly can't believe they are still in business. Had to call our credit card company to resolve.

I placed an order on 7 May 2011 with JUSTFLOWERS.COM after the company I had origianally placed an order with informed me that they would not be able to deliver. JUSTFLOWERS.COM accepted the order for 8 May 2011. On 9 May 2011 at 8:08 PM I received an email from JUSTFLOWERS.COM stating that they were not able to deliver and would deliver on 10 May 2011. I called JUSTFLOWERS.COM 5-6 times attempting to cancel and the automated customer support system hung up on me after wating 5 minutes for a representative. Prior to hangning up the recording suggested that I submit my question to thier web site which only offered options to change the delivery date. I then sent an email to JUSTFLOWERS.COM to cancel the order for non-performance. After checking my email on 10 May 2011 i did not find an acknowledgement of my request to cancel the order and called JUSTFLOWERS.COM. The representative explanined that they had canceled my order and would reverse the credit card charge in 1-4 business days. my recommendation is to stay away from JUSTFLOWERS.COM.
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I ordered flowers for my mom. I received an email that the flowers hadn't been delivered (it wasn't even attempted there was no note left). I called the next day to ask which local florist they had used so my dad could go pick up the flowers for my mom. They wouldn't tell me but said they'd call the local florist, see if it was OK, and call me RIGHT BACK. (no call for the next hour, I have call waiting) While waiting I started calling all the florists around my parents area and located the local florist myself. She couldn't have been nicer and went way out of her way to track down what had happened. I had ordered white daisies and the florist didn't have white in so she had asked justflowers to call me for an OK to substitute. They finally got a call back at 4:30 PM saying it they had recieved an OK. That's clearly too late for delivery yet that day and THEY NEVER CALLED ME to ask about the substitution at all. They had both my home and cell numbers so I was available all day. I double checked. No messages or missed calls on either phone. SO JUSTFLOWERS CANCELLED MY ORDER! I demanded a complete refund from justflowers and ordered directly from the local florist. I will never use a national florist system again but find local florists on line. The local ones have a business reputation to uphold and care about customer service.

For Christmas this year, we ordered a floral arrangement that was to go to our sister and her family. They never received
them. I attempted to contact JustFlowers and was totally ignored. The credit card bill came in and guess who's charge was on it? WARNING: Do not do business with these people! I reported them to the Better Business Bureau.

This is an email I sent to Just Flowers. I will NEVER go to them again. Horrific!

To Whom it May Concern:

I am extremely frustrated and an unsatisfied customer.

I sent a basket yesterday and the receiver stated that it was poorly done and not acceptable (for $63.97). It contained 4 small plants just put in a basket and some daisies. This could have been put together for 10.00 dollars. Now my journey began in the following today:

• I placed a call 1st thing this morning and gave the woman I spoke with why I wanted the florist to pick up the arrangement and refund my money. She spoke over me and kept saying she couldn’t refund my money. Finally, she stated she would call the florist that sent the arrangement and have them resend another. Again I stated no I did not want another arrangement sent. I told her to call me back.
• At 1:00 pm I never received a call back, and I called back. Again I explained what I wanted to happen and what happened? She disconnected me (may I suggest you listen to these calls).
• I immediately called back and spoke to a Miguel. Let me say that he was rude and raised his voice to me. I was not getting anywhere so I asked for his Supervisor. He wasn’t going to transfer me to his superior, he kept saying he would call the florist (why wasn’t this done after my first call). I insisted he transfer me to his Supervisor. (again listen to his call). I was put on hold for 8 minutes and he never once came back to provide me with any information. Once he got back on the phone he indicated that he tried to transfer me to his Supervisor, but couldn’t. He stated he called the Florist and they would give me a 10.00 discount. I indicated that I did not want another arrangement sent that is not up to par with my standards. I told him I was typing this email and I will be sending to the BBB. Well what do you know, he now stated he could transfer me to the Supervisor. I stated no and told them to call me.
• All of the CSR that work for you are unprofessional and have no Customer Service background. I am a Manager of a 400 seat financial CC and if anyone was treated the way I was then they would not be working here.
• It is now 2:52 and no call back?

Please contact me as I need to resolve this. I will be sending this to the BBB and blast this over face book and on the web.

Well to add to this I did get a call from a manager who was equally as rude as the CSR's I spoke to. At one point she stated "Since you are in a Call Center, do you tell me you always do what the customer wants" Obviously she doesn't understand the expression "THE CUSTOMER IS ALWAYS RIGHT!" STAY AWAY FROM THIS PLACE! See attached photo's. $64.00 for this!

This company is so fraudulent! I am reporting them to the better business bureau! I placed an order online this past Sunday, to be delivered on Monday. It didn't happen. Someone called me to say 'we can't deliver flowers because of the quality of flowers we have right now' ARE YOU KIDDING ME? So they said they would give me $5 off of my order and try to deliver again the next day - AGAIN, ARE YOU KIDDING ME>? So 2 days later, my sister STILL did not recieve flowere, but they charged my card $65! And refuse to refund me! I am filing a dispute with my cc company, but MOST OF ALL I WANT TO WARN EVERYONE OUT THERE THIS COMPANY SCAMS. THIS IS NOT A LIGITIMATE COMPANY AND DO NOT ORDER A THING FROM THIS ONLINE COMPANY.

ATTENTION PEOPLE: EASY AS 1 2 3 ASK GOOGLE TO LOCATE A FLOWER SHOP IN THE ZIPCODE YOU ARE WANTING TO SEND FLOWERS & VIOLA YOU W/FIND A REAL BRICK & MORTAR FLOWER SHOP! U W/SAVE ATLEAST 20O% IF NOT MORE BECAUSE BY THE TIME JUST FLOWERS TAKE'S YOUR MONEY & GIVES IT OVER TO THE REAL FLOWER SHOP, U JUST MIGHT BE SENDING YOUR LOVED ONE A 10.00 LOOKING BOUQUET, INSTEAD OF A WORTHY 50.00 BOUQUET!

I AM A TRUE FLORIST & THIS COMPANY TRIES TO SCAM US ALL THE TIME & THEY ALSO HANG UP ON US!

JUSTSAYNO.COM IS MORE LIKE IT:-)

Here is what happened to me!
I do not know what type of operation you are running but, what your Company did to me is inexcusable I ordered on May 6, 2009 as you will see on the confirmation you gave to me stating that this order would be delivered on Mother's Day. I now have a Fiance that thinks I did not order them in time and is fuming at me plus her mother who was disappointed that her daughter did not remember her on Mother's Day, I guess by reading this you a figured out that the ORDER! was never delivered.

How do I know this, because my Fiance went down to see her mom, and surprise her first with the flowers and then her getting there about 11:30 PM, well all I can tell you is one showed up. I know you are going to tell me that someone tried to deliver them but no one was home, (well they were gone for a couple of hours). I would believe that if there was a note on the door saying that but guess what there was no note anywhere. In all my years of sending flowers I never had this happen, I guess the only person I can blame is my self for deciding to try your company out, boy! was I wrong and yes I learned my lesson go with the companies I know locally in Las Vegas. But since this was going to Ridge Crest, CA I would use a local florist which I guess you are not and to me you have a misleading site, it shows you in Ridge Crest?

I do not know nor do I care who's fault this is, I only expect to hear one thing from you. Mr. Musicant we are going to correct this and have it delivered first thing in the morning.

Please DO NOT DISAPOINT ME AGAIN!

I can see where all we are coming from but didn't we realize that sometimes we are at fault because we don't read the terms and conditions. Sad but true...

I have just had second bad experience with this company and this one was horrendous. The are not only incapable of doing the job, the staff is also quite non-professional and extraordinarily unhelpful and rude. I am reporting them to the BBB and would advise anyone who is tempted to use them...DON'T.

I ordered flowers for my mom, and they arrived a day later! To make matters worse, I called the florist directly to obtain details and was told that the order was never submitted until the following morning, May 12. When I called Justflowers.com I was told that I should have order the flowers well in advance of Mother's Day and it's my fault they didn't arrive on time! What nerve. Justflowers.com advertised on its main page that it would deliver flowers the same day. Only after navigating through a few pages, do you see that flowers may not arrive that day. HOWEVER, they guarantee immediate order processing. A representative hung up twice on me when I requested a refund. DO NOT SHOP FROM THIS COMPANY. FRAUD, FRAUD, FRAUD!

My Mother's Day flowers from JustFlowers.com were never delivered. To make matters worse, the customer representative lied to me about what happened. I had wanted to find contact information for this company's management, but based on what I read from other complaints, they obviously don't care. I will be telling everyone I meet about this unethical company.

I know the owner of Justflowers.com. He also owns flower.com and a couple of other sites. Yes, they are an unscrupulous company. The owner was kicked off teleflora network for skimming customers. They are a wiring/transfer service. All they do is take your order and send it to a local florist. Unfortunatley, the owners don't care and will continue to take your money while driving their maseratis and mercedes sport cars (I should know since I worked for them)

Talk about can't redo the day; I ordered flowers for a funeral. Flowers never arrived, no phone call saying they did not arrive. Just found out by accident, a week after the funeral! Called JustFlowers and got a totally unacceptable explanation, NO Explanation! Just an I'm sorry and we'll credit your account. Blamed everything on the local florist. They are just sorry they got caught and had to credit me $112.00. Oh to make up for my "inconvenience" they offered me a $7.50 coupon! Add insult to injury! DO NOT USE this website! Call the florist direct!

With business practices like this, this company should never made it past its 2nd year. BBB it and take it down. Let it be know JustFlowers is located at 1950 Sawtelle Blvd Ste 180 Los Angeles,CA 90025

Love doesn't just hurt, it hurts eveyone. Only fair JustFlowers should take the collective damage it has done to numerous people and close down.

I agree 1000%. JustFlowers is a scam outfit. They promised same day delivery and nothing was delivered to a girl of interest at my company. Her and I are on good terms and this would have sealed the deal but alas nothing. JustFlowers didn't call like they said they would or replied through email. This company just takes money from you. I think, no they need to be brought before the Better Business Bureau (BBB). In fact anyone with problem with any business should do this. I'm going to right now. I'm F'' ing furious at this lousy company!