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4.3 497 Reviews

JustFab Complaints Summary

15 Resolved
72 Unresolved
Our verdict: With JustFab's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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JustFab reviews & complaints 114

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9:07 am EST

JustFab worst company ever

Well, long story short. The quality of the things they sell is not good to begin with. Justfab is an awful company to deal with. So called customer service is extremely ridiculous and useless! I used to buy things from justfab and even purchased a vip membership, but things changed. Two weeks ago they took $50 from my account without asking me! I was extremely lucky that I even notice that. I sent them many emails asking for explanations, but still no answer! It is not legal to take someone's money for who knows what! I never gave my permission! I highly recommend not even wasting your time dealing with this company. Stay away from this horrible scam!

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6:21 pm EST

JustFab membership fee - unauthorized scam

Ibi justfab (not) has a business model of enrolling you in a $39.95 per month "membership fee" without your consent. The truth and lending statement on the back of your credit card will only allow you to dispute the past 60 days of charges. They make more profit off of the unauthorized fees than they do selling their products. Interesting to note - another company, sheodazzle has the same practice - they actually use the same recording and call center - shame on me for not monitoring my daughter's purchases - scam scam scamscam scam

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9:56 am EDT
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JustFab had to take legal action for compensation

Hi I'm in the uk. My girlfriend bought two bags for £8.75 from justfab.co.uk and, to her knowledge, selected not to join the VIP Club. A month later they deducted £35 twice in one day from her bank account. She had to go to the bank to stop them taking further payments.Their dismissive and uninterested call centre staff insisted she had joined the club twice, despite not having sent her a single email declaring this. They tried to hide behind terms and conditions.Under my guidance, she wrote to their registered address demanding they repay the money, plus compensation for wasted time. They ignored this so she took them to the County Court, using the Money Claim Online government website.Suddenly they were keen to pay up, being aware that a Judge would take a very dim view of their little "scheme". A Judge can overturn any contract they deem unfair, and I am sure this would have been the case.They ended up paying £155, including a court cost of £25.These are the correct contact details if you want to complain to them formally:Jo SmithOffice Manager, UK | JUSTFAB.co.ukE: [protected]@justfab.com8-10 Dryden Street, Covent Garden, London WC2E 9NAHis full name is Jonathan.I have written an e-booklet about how you can do exactly what I did, to get compensation: http://www.amazon.co.uk/Suing-online-made-easy-compensation-ebook/dp/B00O086T4O/ref=sr_1_1?ie=UTF8&qid=1413122812&sr=8-1&keywords=damien+fletcher

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9:58 am EDT

JustFab they started to take money from me for nothing

My sister ordered shoes from the company ibi just fab. I haven’t received the order and contacted the rep. He told me that they would deliver it, and I needed to be more patient. Afterwards, I haven’t received the order and the seller stopped to reply. 8 months later they simply started to take money from my account. Maybe someone has any idea how to track this seller and return money back, please contact me then or leave a comment. Thanks.

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8:32 am EDT

JustFab no return address and impossible to get money back

I bought 2 pairs of shoes from www.justfab.co.uk. I received only one pair and it was wrong. I sent several emails to the seller, but he never replied. I haven’t received his return address, so I can’t send the shoes back, but I want money back. I have no idea what to do now. Maybe someone has any idea how to track this seller and return money back, please contact me then or leave a comment. Thanks.

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12:22 pm EDT
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JustFab stealing money from customers

Stay away from justfab shoes!
They are deceitful, misleading, highly unethical retailers. Just realised they've taken £35 from my account, unauthorised. I thought it was a mistake until I looked on google and found literally hundreds of people complaining about this, there has even been some legal action! There is even a facebook page dedicated to their awful service!
I am a student and cannot afford this payment. I need the money for food. The only reason I bought the shoes was because my old ones were broken and these were the best I could afford. This will put me into the red and I will get charged from my bank for this. I am absolutely outraged. A pair of shoes I thought would cost me £17.50 are going to end up costing me over £100, which is even more annoying as the product quality is terrible! I have emailed them and have contacted paypal to say the payment was unauthorised. I hope I get a refund immediately or else I will be making a huge online boycott or takie legal action against justfab shoes. Justfab, for your own sake, I hope you're hearing this!
If you're reading this and have had the same experience please post it online, this is the only way these companies will listen, if we en masse complain against them. This company should not be allowed to continue with this practice. They should be made to advertise more clearly.

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Mustanggrl
, US
Dec 09, 2014 1:18 pm EST

I completely agree with this. Unauthorized charges, terrible customer service and the quality of their products is horrendous I don't understand how they can charge money for them

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4:08 pm EST
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JustFab shady subscription practices

This company has very shady subscription practices! I agree with other posters that a reputable company would advertise up front that it is a "shoe of the month" club (or what ever they sell) if you sign up vip. You can sign up and order online, then why can you not cancel the account online? I, as others, "skipped" a month and was still billed for it. I did what they asked I do and they still charged me. If they aren't going to follow through with their own instructions why should they expect us to follow through. When I called to cancel my account they lied to me and said all my personal info, credit card, etc. Would be deleted immediately, then when I refreshed my screen and asked why it was still there if she had already deleted it, I was given the run around "it has to go up to the supervisors to delete, then all info will be deleted from the system". When I asked why she told me something different just minutes before she got very rude and told me I must not know about computers, that it takes time to delete that sort of thing. I asked her again why then did she tell me it was immediate, she gave me the run around. When I asked very nicely for a supervisor, she asked why I needed to speak with one, when I asked nicely again she told me to hold and hung up on me. Beware of this company! Do not order anything from them without reading everything!

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1:04 pm EST
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JustFab fraud account

My credit card information was stolen. The person that stole it open an account using her name & a different address other then my billing or street address. I called my bank & advised them what was going on, they suggested that I contact the vendor "justfab" & alert them to what was going on. I contacted justfab told them what had happen & the rep asked me for the shipping address where the product was going to, well I didn't know. From that point on everything went downhill, they claims that they are unable to help me because I didn't know the shipping address. So we did a 3way conference call with my bank & they verify my mailing address, as well as my street address. I asked to speak with a manager, the rep continue to state that they are unable to help, because without the shipping address they are unable to gain access to the account (?) again I request to speak with a manager and again the rep refuse to put one on the phone (but I could hear someone in the background advised the rep on what to say). Its a shame that some vendors or so hard up to make a sale, that they refuse to do simply the right thing. Now I feel like I been robbed two times. I will get my money back (if it the last thing I do). Then I found out who the owner is, really kimora lee simmons, really...

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Sarah06
, CA
Feb 11, 2014 12:37 pm EST

This company is complete s***...they have terrible advertising methods to their consumers, and leave them with more negative interaction online then positive. I will be calling every day until I get a proper refund.

NEVER USE THIS SITE!

WASTE OF TIME AND MONEY!

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nikkiraw
Hartford, US
Feb 11, 2014 4:24 pm EST
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I agree yesterday .I received an email stating that the company was going to charge my credit card $49.and change, for not purchasing. I never signed up to be a member of anything. I bought a pair of pants and a tank top, around 25$ last October. I never received anything more nor have I went back to purchase anything. Well I sent them an email and I am waiting to hear from them now. If a company can only get business by charging your credit card in advance and making people buy something that they do not want, there is a serious scam here!

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9:25 am EDT
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JustFab cancelling

I just cancelled my account as the shoes are too narrow for me and I don't like any of the bags etc - what an ordeal!

Firstly, the 'cancel account' button just brings up a phone number - when I called, the assistant asked me why I wanted to cancel and I told her. Then she repeatedly spoke about what I would be 'giving up' if I left. I told her I was aware of what was on the website and the options available but wanted to cancel. This happened approximately 8 times and I genuinely thought she was not going to let me cancel the account as she just talked over my requests to cancel, however sternly I said it.

I ended up having to raise my voice and tell her that if she did not cancel my account immediately, I would be sending a strong complaint. She still continued to ask me if I would be interested in a 'pay as you go' option and I reached absolute exasperation. I yelled 'close my account now' and she finally did it. I asked her, based on this call, if she thought I was more likely or less likely to ever look at the justfabuk website again. For the first time, she went quiet, so I said 'I think you know the answer to that don't you?'

I cannot believe the fight I had just to get rid of this account and I can imagine some people thinking they're not allowed to close it but have to change to payg based on my experience. Awful company.

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3:40 pm EDT
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JustFab scam

Just fab owes me £105. I haven't been in the uk for the whole summer and when I came back to track my payments I realized that they have been taking £35 every month without my knowledge. I didn't even know that we had to pay for a membership. If I knew that the membership is £35 every month to buy low quality shoes I would have never signed up. This is a total scam. I suggest you make it clear to your costumers that you're gonna keep on taking monthly transactions from their account before they sign up. Because if it were clear to them, 'just fab' wouldn't have 554 complaints. I sincerely hope for a lawsuit to be filed against this company, causing them to lose millions. I have blocked their account from my bank but I do hope I get my money back.
Just fab,
If you want costumer loyalty that's not the way to get it. You lost thousands of costumers because of your awful scam. Just know that your little online shop can easily be replaced.

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10:19 pm EDT
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JustFab fraud

Beware — this is a scam! Do not give your bank information!
I got a membership and ordered a pair of shoes online. The membership cost me $39.95. However, once I got the shoes they were of poor quality, and I cancel future membership payments by calling in. However, for the past two months I have been charged membership fees. I called them several times to cancel the membership and they will not allow it to be cancelled. If you select the "cancel my membership" option on your phone touch pad, they will hang up on you. So for a $30 pair of shoes, I have so far paid over $150 dollars. They will not refund the money, after my millionth phone call. I cannot believe that u.S. Citizens get embezzled and cheated like as of we live in a freaking third world country. I cannot fathom why the u.S. Government allows such fraudulent scams like #justfab. I am going to try one more time and will ask my bank to probe an inquiry, and will have to cancel my card. #justfab will for sure #justf you! Beware!

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4:33 pm EDT
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JustFab steals money from your account every month and will not cancel matter what you do

This company starts a $39.95 monthly membership somehow when you order from them then every month whether you buy something or not they take that money directly from your bank account without your knoledge, then they give you some bs about oh all you heve to do is go in on the site within the first 5bdays and cancel, but when you tell them you want to cancel forever they say to so it online after you have verbally told them over and over. 5 monthes later after they tell me its canceled they are illegally taking the money out of my account still. Then they had the nerve to tell me I never canceled and that there is no indication that I canceled and that I have to tell someone on the phone not on the internet and I did both! They are a scam I had to file a claim with my bank over $200 later I had to cancel my card because I didn't even know this was going on and they won't stop for anything and they won't listen to you or get a supervisor on the phone and their boots are cheaply made. At all costs do not do business with just fab you will regret it the only saving grace for my bank I hope is to have them read all of the complaints that I found from other people experiencing the same thing. They are an illegal business and god knows who they are funneling the money to somewhere in the world and your bank account number! Stay away from just fab! Stay with a reputable company you know like areosoles, macy's, amazon.
Signed alice schoessow

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4:27 pm EDT
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JustFab stealing money from me every month will not let go of my bank account even though i

This company starts a $39.95 monthly membership somehow when you order from them then every month whether you buy something or not they take that money directly from your bank account without your knoledge, then they give you some bs about oh all you heve to do is go in on the site within the first 5bdays and cancel, but when you tell them you want to cancel forever they say to so it online after you have verbally told them over and over. 5 monthes later after they tell me its canceled they are illegally taking the money out of my account still. Then they had the nerve to tell me I never canceled and that there is no indication that I canceled and that I have to tell someone on the phone not on the internet and I did both! They are a scam I had to file a claim with my bank over $200 later I had to cancel my card because I didn't even know this was going on and they won't stop for anything and they won't listen to you or get a supervisor on the phone and their boots are cheaply made. At all costs do not do business with just fab you will regret it the only saving grace for my bank I hope is to have them read all of the complaints that I found from other people experiencing the same thing. They are an illegal business and god knows who they are funneling the money to somewhere in the world and your bank account number! Stay away from just fab! Stay with a reputible company you know like areosoles macy's amazon.
Signed alice schoessow

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12:30 pm EST
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JustFab unethical business practices

I made one purchase back in september 2012 never knowing that I was signing up for anything. I closed that card that was used because it was lost, and justfab charged my new card 5 months later in february 2013. They have long wait lines on the phone. 30+ minutes. Their reps are unapologetic. Rep said that they won’t refund the money, which I will have to file a dispute with my bank. And since I closed my account, I lose the 39.95 store credit I already paid for. Buyer beware.

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Iron Muffin
, US
Feb 09, 2013 3:21 pm EST

You never knew what you were signing up for because you DIDN"T READ THE TERMS AND CONDIYIONS. End of. Next idiot please.

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11:54 am EST
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JustFab did not credit my return and charged my account incorrectly

I received a pair of boots from just fab that were poor quality and did not fit. I returned them as instructed on the web site. Yet, two months later my account does not show a credit for the return.in addition, I cannot get hold of anyone, either through their "live chat", e-mail, or 866 number.
Though I want to cancel my membership, I do not want to lose my $39.95.
Last, in order to prevent being charged the monthly $39.95 for this month, I clicked on the "skip a month" link on my membership. Yet, they charged me anyway. I am livid.

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1:04 pm EST

JustFab I ended up having to file a dispute with my credit card company

Horrible!

I got an offer for a 1/2 price pair of shoes for 1st time purchase so I took the bait.

Got two left shoes and then they had the nerve to tell me there would be a restocking fee if I wanted to return them. What? I didn't order two left shoes!

Anyway, no I see a charge on my credit card that I did not authorize from justfab.com. I admit, I didn't read all the fine print, I guess, when I placed the initial order. But who would think you need to... They don't really give any indication that this is anything other that your run of the mill online shoe purchase. So, I called the company, suffered 15 minutes of retched music while on hold, and spoke to a representative named taylor. Taylor insisted that there were no refunds and would not let me speak with a supervisor. She also was not willing to offer clear assistance with the cancellation of my membership.

I ended up having to file a dispute with my credit card company.

This company is a bunch of crooks. Aside from that, their customer service is terrible and their product is crap.

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Jaenna
Rock Hill, US
Jun 10, 2013 1:12 pm EDT

Hi! were you able to get your money back from justfab? I'm having a problem right now because they've been getting money from my bank for about 6 months now and I plan to file a dispute. Thank you so much!

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2:10 pm EST
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JustFab - this company is a big scam

I order a pair of shoes for $39.95 in Nov. They charge me $39.95 on my credit card for the next four months. When I call to tell them to take off those charges, she said, "I can only give you store credit" This company is a big scam!! I am calling the atty general in Calif to get this kind of company shut down!!!

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2:17 pm EST

JustFab keep staying away from this shopping site

Keep staying away from this shopping site!

I have ordered my shoes in june then never realized it has been charged $39.95 every month! Kidding me?
They said they are not be able to refund anything even returned order.
Now I have to cancel my membership otherwise they will keep charging me!
I went to the website to cancel it but they did not let me do online. Will have to call?
What a horrible business.
Bad customer service too.

Do not buy anything there. Stay away

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purevil3200
homer, US
Jan 14, 2013 7:20 pm EST

stay away
seriously
they are going to have an explosion, about the size of 1/2 a city block
they sign you up for a "membership", wich apparently is a life long membership.
can cancell and get refund, and they think it is funny stealing 39.95 a month. so i told them
i warned them,
they did not listen, so they are going to have a package sent to them, that they should not,
but will not be able to keep from opening. hahahahahaha
can't wait to watch the news, and read the paper, will have to buy the paper from that day.
i knwo what they will say.
120 people dead. "what a monster, how could anyone do such a thing?"
simple people piss people like me off.

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4:27 am EDT

JustFab this is the worst company ever with their policies

This is the worst company ever with their policies. I purchased from them the first inital 50% promotion when you sign up. I had to return my shoes and they only gave me store credit so I would not loose my promotional price on another pair of shoes. I knew about the monthly credits of 39.95 that come straight out of the account that you purchased last with. To avoid them charging you you have to skip that month. This is the worst theory ever. My life is way to busy to keep track of this crap. I did end up missing a month to skip because we were in the process of moving into a new home next thing I know the 39.95 had been taken out of my account. I decided to use the "store credit" and the shoe I got did not fit so I decided to ask for a refund not a store credit or exchange but would you know it that they do not give refunds from the store credits even though they so graciously take it out of your account! I am so mad! Its my money and I should have every right to be able to do whatever I want with that money... This company has the worse refund system I have ever heard of. It is unfair and a rip off... I have cancled my account and now making it know to the public that this company is riduculous and do not deserve any buisness from anyone they need to fall off the face of the earth!. Oh and when I asked to speak to a manager or supervisor about their policies they told me they did not have either! So the customer service reps just work under their own supervison... Makes no sense. Whatever you do do not get a memebership with justfab.com they are unfair and not worth your time. Pluse their shoes suck!

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6:51 am EDT

JustFab i'm am disgusted by the tactics of this site and their customer service

This site scammed me. After visiting the site due to seeing their advertisements everywhere online, I took advantage of a really good deal for shoes which I intended to be a one time thing. During the checkout process, I was offered the option to sign up for a vip membership where I would be charged 40 dollars a month toward shoes, which I intentionally, after reading about the membership, declined. Nowhere on the site did I see that taking advantage of the deal I used to get the inexpensive shoes would automatically sign me up for this program. If this was the case, I would have expected a clear explanation before checkout, not an 'opt out' option that would not be honored once the shoes were purchased. On top of that, I was supposed to have received an email notifying me that I had until the 5th of the next month to opt out of the $40 vip automatic credit, which I also did not receive. I didn't even know I was enrolled in this program until the next month when I did receive such an email and had already been charged $40.

Seeing what had happened I called customer service who ignored my dissatisfaction and outrage, telling me I had signed up for this program and if I chose to cancel my account I would forfeit my $40 credit. I got off the phone with the unhelpful snide woman and she apparently canceled my account based on some dissatisfied comment I made, which again, I did not know about. I also got on a chat with a customer service person who said they couldn't help me I would have to call. So I sent an email. I received no response.

I'm am disgusted by the tactics of this site and their customer service. What I will say is that the shoes I received were of decent quality for the price, although they obviously ended up costing more than I originally thought. Oh and I was able to reactivate my account getting back the 40$ towards shoes. I don't need any more shoes, I need my money. But at least they didn't flat out steal it from me.

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JustFab Customer Reviews Overview

JustFab is an online subscription fashion retailer that offers a selection of shoes, clothing, and accessories. Customers can browse through an array of styles and designs tailored to their personal fashion preferences. The service provides a monthly membership model, where members receive personalized outfit picks and have the option to purchase items at discounted prices. JustFab emphasizes convenience and personalization in its shopping experience, aiming to provide fashion-forward products for a variety of tastes and occasions.

JustFab In-depth Review

In Summary: JustFab offers a trendy and diverse selection of footwear and accessories, tailored to subscribers through a monthly membership model. With a user-friendly website and a range of stylish products, JustFab appeals to fashion-conscious shoppers. However, the subscription model may not suit everyone, and it's important to be aware of the terms to avoid unwanted charges. Quality and durability can vary, so consider reading reviews on specific items before purchasing. Customer service is responsive, and the brand has a strong social media presence, engaging with its community and offering exclusive collections through collaborations.

Website Navigation and User Experience: The JustFab website provides a seamless and intuitive shopping experience. Navigation is straightforward, with clear categories and filters that make finding products a breeze. The site's design is modern and visually appealing, enhancing the overall user experience.

Product Range and Selection: JustFab boasts an impressive range of products, including shoes, handbags, and clothing. The selection is regularly updated with new styles, ensuring that customers have access to the latest fashion trends.

Pricing and Value for Money: JustFab's pricing is competitive, particularly for VIP members who receive discounts on products. The value for money is generally good, though some customers may find the quality inconsistent with the price point.

Membership and Subscription Model: The JustFab VIP membership offers benefits such as discounted pricing and exclusive deals. However, it's a subscription-based model that requires attention to monthly charges. Customers should be aware of the commitment and the need to 'skip the month' to avoid automatic billing.

Quality and Durability of Products: The quality of JustFab products can vary. While many customers are satisfied with their purchases, others have reported issues with durability. It's advisable to read reviews on specific items to gauge their quality.

Size Availability and Fit Guide: JustFab offers a comprehensive size range and a detailed fit guide, which helps customers find the right size. Reviews suggest that the fit can be hit or miss, so checking the fit guide and customer feedback is recommended.

Style and Trend Relevance: The brand is known for its fashion-forward and trendy designs. JustFab stays up-to-date with current trends, offering styles that are often seen in fashion magazines and on social media influencers.

Ordering Process and Checkout Ease: The ordering process on JustFab is straightforward, with an easy-to-use checkout system. The website's performance is smooth, making the shopping experience hassle-free.

Payment Options and Security: JustFab provides multiple payment options, including major credit cards and PayPal. The site uses secure encryption to protect customer information, ensuring a safe transaction process.

Shipping and Delivery Services: Shipping times and costs are reasonable, with options for standard and expedited delivery. Some customers have experienced delays, but these instances seem to be the exception rather than the rule.

Packaging and Presentation: Products from JustFab are typically packaged well, arriving in branded boxes or bags that protect the items during transit. The presentation aligns with the brand's fashionable image.

Customer Service and Support: JustFab's customer service is generally responsive and helpful. They offer support through various channels, including phone, email, and live chat, to assist with any issues or inquiries.

Return, Exchange, and Refund Policies: The brand has a clear return and exchange policy, with a generous timeframe for customers to send back products that don't meet their expectations. Refunds are processed in a timely manner, according to customer feedback.

Customer Reviews and Testimonials: Customer reviews on JustFab's website and third-party platforms are mixed. While many customers are happy with their purchases, others cite concerns with quality and sizing. It's beneficial to read a range of reviews before making a decision.

Loyalty Programs and Rewards: JustFab offers a points-based loyalty program for VIP members, rewarding customers for purchases, reviews, and other interactions with the brand. These points can be redeemed for discounts on future purchases.

Brand Reputation and Transparency: JustFab has a mixed reputation online, with some customers expressing dissatisfaction with the subscription model and customer service. However, many others enjoy the VIP perks and product selection. Transparency regarding the subscription details could be improved to ensure customers are fully informed.

Environmental and Ethical Practices: Information on JustFab's environmental and ethical practices is not prominently featured on their website. Consumers who prioritize sustainability may need to do additional research or inquire directly with the company for this information.

Community Engagement and Social Media Presence: JustFab has a strong presence on social media, engaging with customers through various platforms. They actively post updates, respond to customer comments, and create a community around their brand.

Collaborations and Exclusive Collections: The brand often collaborates with celebrities and influencers to create exclusive collections, which adds to the appeal for customers looking for unique and trendy items.

Overall Satisfaction and Recommendations: Overall, JustFab offers a unique shopping experience for those who enjoy staying on-trend with the convenience of a subscription service. While the quality and fit may vary, the style and affordability make it an attractive option for many. Customers should be aware of the subscription details and read reviews to ensure satisfaction with their purchases.

How to file a complaint about JustFab?

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1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with JustFab in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with JustFab. Include key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to guide you effectively through the process of filing a complaint against JustFab on ComplaintsBoard.com.

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Contact JustFab customer service

Phone numbers

+1 (866) 808-4003 +44 203 695 3830 More phone numbers

Website

www.justfab.com

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Use this comments board to leave complaints and reviews about JustFab. Discuss the issues you have had with JustFab and work with their customer service team to find a resolution.