JustFab
reviews and complaints

My credit card information was stolen. The person that stole it open an account using her name & a different address other then my billing or street address. I called my bank & advised them what was going on, they suggested that I contact the vendor "justfab" & alert them to what was going on. I contacted justfab told them what had happen & the rep asked me for the shipping address where the product was going to, well I didn't know. From that point on everything went downhill, they claims that they are unable to help me because I didn't know the shipping address. So we did a 3way conference call with my bank & they verify my mailing address, as well as my street address. I asked to speak with a manager, the rep continue to state that they are unable to help, because without the shipping address they are unable to gain access to the account (?) again I request to speak with a manager and again the rep refuse to put one on the phone (but I could hear someone in the background advised the rep on what to say). Its a shame that some vendors or so hard up to make a sale, that they refuse to do simply the right thing. Now I feel like I been robbed two times. I will get my money back (if it the last thing I do). Then I found out who the owner is, really kimora lee simmons, really...

I just cancelled my account as the shoes are too narrow for me and I don't like any of the bags etc - what an ordeal!

Firstly, the 'cancel account' button just brings up a phone number - when I called, the assistant asked me why I wanted to cancel and I told her. Then she repeatedly spoke about what I would be 'giving up' if I left. I told her I was aware of what was on the website and the options available but wanted to cancel. This happened approximately 8 times and I genuinely thought she was not going to let me cancel the account as she just talked over my requests to cancel, however sternly I said it.

I ended up having to raise my voice and tell her that if she did not cancel my account immediately, I would be sending a strong complaint. She still continued to ask me if I would be interested in a 'pay as you go' option and I reached absolute exasperation. I yelled 'close my account now' and she finally did it. I asked her, based on this call, if she thought I was more likely or less likely to ever look at the justfabuk website again. For the first time, she went quiet, so I said 'I think you know the answer to that don't you?'

I cannot believe the fight I had just to get rid of this account and I can imagine some people thinking they're not allowed to close it but have to change to payg based on my experience. Awful company.

Just fab owes me £105. I haven't been in the uk for the whole summer and when I came back to track my payments I realized that they have been taking £35 every month without my knowledge. I didn't even know that we had to pay for a membership. If I knew that the membership is £35 every month to buy low quality shoes I would have never signed up. This is a total scam. I suggest you make it clear to your costumers that you're gonna keep on taking monthly transactions from their account before they sign up. Because if it were clear to them, 'just fab' wouldn't have 554 complaints. I sincerely hope for a lawsuit to be filed against this company, causing them to lose millions. I have blocked their account from my bank but I do hope I get my money back.
Just fab,
If you want costumer loyalty that's not the way to get it. You lost thousands of costumers because of your awful scam. Just know that your little online shop can easily be replaced.

Beware — this is a scam! Do not give your bank information!
I got a membership and ordered a pair of shoes online. The membership cost me $39.95. However, once I got the shoes they were of poor quality, and I cancel future membership payments by calling in. However, for the past two months I have been charged membership fees. I called them several times to cancel the membership and they will not allow it to be cancelled. If you select the "cancel my membership" option on your phone touch pad, they will hang up on you. So for a $30 pair of shoes, I have so far paid over $150 dollars. They will not refund the money, after my millionth phone call. I cannot believe that u.S. Citizens get embezzled and cheated like as of we live in a freaking third world country. I cannot fathom why the u.S. Government allows such fraudulent scams like #justfab. I am going to try one more time and will ask my bank to probe an inquiry, and will have to cancel my card. #justfab will for sure #justf you! Beware!

This company starts a $39.95 monthly membership somehow when you order from them then every month whether you buy something or not they take that money directly from your bank account without your knoledge, then they give you some bs about oh all you heve to do is go in on the site within the first 5bdays and cancel, but when you tell them you want to cancel forever they say to so it online after you have verbally told them over and over. 5 monthes later after they tell me its canceled they are illegally taking the money out of my account still. Then they had the nerve to tell me I never canceled and that there is no indication that I canceled and that I have to tell someone on the phone not on the internet and I did both! They are a scam I had to file a claim with my bank over $200 later I had to cancel my card because I didn't even know this was going on and they won't stop for anything and they won't listen to you or get a supervisor on the phone and their boots are cheaply made. At all costs do not do business with just fab you will regret it the only saving grace for my bank I hope is to have them read all of the complaints that I found from other people experiencing the same thing. They are an illegal business and god knows who they are funneling the money to somewhere in the world and your bank account number! Stay away from just fab! Stay with a reputable company you know like areosoles, macy's, amazon.
Signed alice schoessow

This company starts a $39.95 monthly membership somehow when you order from them then every month whether you buy something or not they take that money directly from your bank account without your knoledge, then they give you some bs about oh all you heve to do is go in on the site within the first 5bdays and cancel, but when you tell them you want to cancel forever they say to so it online after you have verbally told them over and over. 5 monthes later after they tell me its canceled they are illegally taking the money out of my account still. Then they had the nerve to tell me I never canceled and that there is no indication that I canceled and that I have to tell someone on the phone not on the internet and I did both! They are a scam I had to file a claim with my bank over $200 later I had to cancel my card because I didn't even know this was going on and they won't stop for anything and they won't listen to you or get a supervisor on the phone and their boots are cheaply made. At all costs do not do business with just fab you will regret it the only saving grace for my bank I hope is to have them read all of the complaints that I found from other people experiencing the same thing. They are an illegal business and god knows who they are funneling the money to somewhere in the world and your bank account number! Stay away from just fab! Stay with a reputible company you know like areosoles macy's amazon.
Signed alice schoessow

I made one purchase back in september 2012 never knowing that I was signing up for anything. I closed that card that was used because it was lost, and justfab charged my new card 5 months later in february 2013. They have long wait lines on the phone. 30+ minutes. Their reps are unapologetic. Rep said that they won’t refund the money, which I will have to file a dispute with my bank. And since I closed my account, I lose the 39.95 store credit I already paid for. Buyer beware.

I received a pair of boots from just fab that were poor quality and did not fit. I returned them as instructed on the web site. Yet, two months later my account does not show a credit for the return.in addition, I cannot get hold of anyone, either through their "live chat", e-mail, or 866 number.
Though I want to cancel my membership, I do not want to lose my $39.95.
Last, in order to prevent being charged the monthly $39.95 for this month, I clicked on the "skip a month" link on my membership. Yet, they charged me anyway. I am livid.

Horrible!

I got an offer for a 1/2 price pair of shoes for 1st time purchase so I took the bait.

Got two left shoes and then they had the nerve to tell me there would be a restocking fee if I wanted to return them. What? I didn't order two left shoes!

Anyway, no I see a charge on my credit card that I did not authorize from justfab.com. I admit, I didn't read all the fine print, I guess, when I placed the initial order. But who would think you need to... They don't really give any indication that this is anything other that your run of the mill online shoe purchase. So, I called the company, suffered 15 minutes of retched music while on hold, and spoke to a representative named taylor. Taylor insisted that there were no refunds and would not let me speak with a supervisor. She also was not willing to offer clear assistance with the cancellation of my membership.

I ended up having to file a dispute with my credit card company.

This company is a bunch of crooks. Aside from that, their customer service is terrible and their product is crap.

Keep staying away from this shopping site!

I have ordered my shoes in june then never realized it has been charged $39.95 every month! Kidding me?
They said they are not be able to refund anything even returned order.
Now I have to cancel my membership otherwise they will keep charging me!
I went to the website to cancel it but they did not let me do online. Will have to call?
What a horrible business.
Bad customer service too.

Do not buy anything there. Stay away

This is the worst company ever with their policies. I purchased from them the first inital 50% promotion when you sign up. I had to return my shoes and they only gave me store credit so I would not loose my promotional price on another pair of shoes. I knew about the monthly credits of 39.95 that come straight out of the account that you purchased last with. To avoid them charging you you have to skip that month. This is the worst theory ever. My life is way to busy to keep track of this crap. I did end up missing a month to skip because we were in the process of moving into a new home next thing I know the 39.95 had been taken out of my account. I decided to use the "store credit" and the shoe I got did not fit so I decided to ask for a refund not a store credit or exchange but would you know it that they do not give refunds from the store credits even though they so graciously take it out of your account! I am so mad! Its my money and I should have every right to be able to do whatever I want with that money... This company has the worse refund system I have ever heard of. It is unfair and a rip off... I have cancled my account and now making it know to the public that this company is riduculous and do not deserve any buisness from anyone they need to fall off the face of the earth!. Oh and when I asked to speak to a manager or supervisor about their policies they told me they did not have either! So the customer service reps just work under their own supervison... Makes no sense. Whatever you do do not get a memebership with justfab.com they are unfair and not worth your time. Pluse their shoes suck!

This site scammed me. After visiting the site due to seeing their advertisements everywhere online, I took advantage of a really good deal for shoes which I intended to be a one time thing. During the checkout process, I was offered the option to sign up for a vip membership where I would be charged 40 dollars a month toward shoes, which I intentionally, after reading about the membership, declined. Nowhere on the site did I see that taking advantage of the deal I used to get the inexpensive shoes would automatically sign me up for this program. If this was the case, I would have expected a clear explanation before checkout, not an 'opt out' option that would not be honored once the shoes were purchased. On top of that, I was supposed to have received an email notifying me that I had until the 5th of the next month to opt out of the $40 vip automatic credit, which I also did not receive. I didn't even know I was enrolled in this program until the next month when I did receive such an email and had already been charged $40.

Seeing what had happened I called customer service who ignored my dissatisfaction and outrage, telling me I had signed up for this program and if I chose to cancel my account I would forfeit my $40 credit. I got off the phone with the unhelpful snide woman and she apparently canceled my account based on some dissatisfied comment I made, which again, I did not know about. I also got on a chat with a customer service person who said they couldn't help me I would have to call. So I sent an email. I received no response.

I'm am disgusted by the tactics of this site and their customer service. What I will say is that the shoes I received were of decent quality for the price, although they obviously ended up costing more than I originally thought. Oh and I was able to reactivate my account getting back the 40$ towards shoes. I don't need any more shoes, I need my money. But at least they didn't flat out steal it from me.

Do not buy from justfab.com. This company is a scam. I saw their advertisement from my email and tempted to buy the shoes. Only after made my purchase I was being told my friends to be careful of this company because they have heard about this company. So after I received my shoes, I immediately cancelled my membership. Yet they kept on trying to persuade me to keep the membership and they can waived a month for me. I was tempted at first, but later, I decided to called them back and cancelled my monthly membership. Later I realized that they skip one month and charge me two more months later knowing that I will likely not looking at my statements. I contacted them to request for refund of my monthly charges and they kept on saying that they are unable to do so because they don't have a record to prove that I did in fact contacted them to make that cancelation. This company is definitely a scam! They should be brought up to the better business bureau. Someone need to sue them! They need to be shoot down. For those who work for them, you must have no moral instinct.

Do not buy from this company! They scamming people!

Dear justfab,

I would formally like to write you a letter in regards to your services. I did not appreciate the way your services worked at all. The customer should always be right, and when I recently talked on the phone with your “fashion consultant” she defiantly didn’t make me feel that way. I wanted to exchange both the products I bought for another size:

Sku: [protected] – jehan – size 7.5
Sku: [protected] – kaylene – size 7.5

As you can see I bought them both as a 7.5 and they both didn’t fit. You had the jehan size 7 in stock for exchange, but the lady explained that you no longer had the kaylene in size 7 only size 6.5. I asked her if I could pick a different boot, similar in style instead, considering I really liked that style and wanted it for fall. She explained that I would only get a $19.00 credit which is ridiculous considering you should be trying to accommodate me for what I would like considering the style that I wanted in the first place was out. She then further explained I would have to pay $9 shipping fees for my new boots coming back. This is absolutely ridiculous.

So instead I have cancelled my account with your company, and am now stuck with 2 types of boots that don’t fit me. You have sincerely wasted my money and my time. I’m am extremely furious about this as when I signed up and bought these boots I thought it was a simple thing and great because you were unlike most companies. Now I see that you’re actually worse than most companies, considering you have all these hidden things.

I can express to you how mad I am that I am stuck with 2 pairs of boots that actually don’t fit me, and I couldn’t even exchange them for something I actually liked.

Sincerely,

Carleigh

Their offer of "free" subscription turned out to be misleading as I was placed on their monthly subscription plan when I made a purchase, using my credit card information from the purchase. When I noticed I was being charged monthly, I called to cancel, but instead I was placed on a skip a month without my consent and the company resumed charging me monthly. When I called again to question the charges, brooke explained my account had not been canceled in april as requested, but just skipped a month and that the two months charged would not be refunded, even though I canceled in april. Furthermore, the only pair of shoes I purchased were of horrible quality.

I purchased two shoes for the price of one for the birthday blowout sale. Now, as I was checking out it did not say I could not exchange the item. It did say returns are a breeze and exchanges are always free quote on quote. Not only does it say this at the time of checkout, but it also has the justfab promise... Which is 1. Every item is $39.95.2. Free shipping. 3. Return any item & replace it with another within 30 days of purchase absolutely free! However, on "the ad" "not checkout" it says and quote "cannot be combined with any other offer. Unused credits do not apply. All sales are final; no returns, refunds or exchanges." I called justfab to exchange my item at which in time I was told there were no exchanges. I then said well what can I do. I just bought two pairs that do not fit me. The customer service rep replies that I can purchase a shoe insert. I then retorted that I indeed tried to use my credits with the shoe purchase, but was unable to because it said and quote, "we noticed that you have a credit in your account. Credits cannot be combined with any other offer. You may either use the full credit for this order or take advantage of the promotion. If you choose to apply the promotion, your credit will be saved for your next purchase, and your credit card will be charged the final amount of the order. If you choose to use your credit, the promotion will automatically be voided." I said I am not paying for that when I tried to get it at the time of purchase. I said if you would send one to me without having me pay for shipping or purchasing the item then that would be great, but otherwise I will not pay. She said that I should have called at the time of purchase. Now, she is saying that I should have called, yet she is telling me that there is nothing that she can do about exchanging my shoes, but if I would have called at the time of purchase, something could have been done about the situation of not being able to use my credits with the birthday blowout sale. So, you can choose to break policies; only when it is convenient. On top of that they tell my that my account has been cancelled on jan. 9th. I replied how can this be? I just logged into my account after jan. 9th to purchase shoes. I did not cancel. I was told since I had a fallout with justfab prior to this incident where my bank considered their charges as fraud justfab automatically cancelled my account. I did not receive any letter or e-mail stating this documentation. This incident happened in nov. Why are they only cancelling my account now (jan 9th)? Why do I still have the ability to log into my account as well as make purchases? Justfab claims there are no supervisors that they will take my name and number and will have a supervisor contact me at their convenience. I asked whats the name of the person because I want to know who will be calling me about this matter. I had to ask her! I then asked will that person leave a voicemail as to which she replied yes. I then asked will I get the 1 800 number or will I get a number to reach him personally? She said I would get the 1 800 number. I then said so i'm back to square one. She said no that all I would have to do is ask for that person. I just sat there with a look on my face, because if thats all I have to do why cant she send me to him?! I am canceling my account for sure with this company. It all seems really shady that justfab does not have a supervisor or manager on the floor. Please do not get scammed. These are real consumers who have been bamboozled. Please pay attention. Not to mention there shoes are made of cheap material. Be aware.

What did I get from just fabulous shoes? I was forced to pay $17.85 to return two pair of shoes and cancel my membership! What a mistake. I will never recommend or purchased anything from just fabulous again. I bought two pair of shoes that were sent to me in one box. The shoes seemed cheap and I decided to return them and cancel the membership. Through the conversation with customer service I realized that if I wanted to stay a member, just fabulous would do anything to help me. I was offered extra member points to stay as well as a second pair of shoes on my next order 1/2 off and to top that I would not be charged for my return. When I told them thanks but that I still wanted to return the shoes I received and cancel my membership, they would not budge on anything. I was forced to pay the $5.95 restocking fee for each pair of shoes I bought even though they were being returned in one box (the same box they were sent in) and also $5.95 to refund the shipping fee they paid to send them to me! Never again!

You are told nowhere on the website that you will be automatically charged $39.95 whether you buy shoes or not. You have to decline the offered shoes between the 1rst and 5th of the month or you get charged $39.95 for shoes you did not get. When you call, you will told that you cannot cancel, just skip a month by clicking (between the 1-5 of the month). This is a scam that once they get your credit card you cannot get out of. Most certain that they will not give a refund for anything.

1st this company wants to charge your card every month regardless whether you want something offered that month or not. This I could overlook if the service was up to par. However, the 1st of every month there are more things out of stock than in. Recently, when I made my last purchase I was issued a tracking number that took 2 full weeks to become active only to be shipped to the wrong address! The idea of online shoes is a great one but with poor management this company will never make it. I'm done with them!