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JustFab / unwanted payment debited

1 United Kingdom 38 St Martin’s Lane, London, WC2N 4ER, UK, United Kingdom

Ranquet Emma
Sundvej 2, 3 TH
8700, Horsens

Dear Sir or Madam,

I am writing in order to complain about the poor service provided by your online store,

Indeed, on the 09/10/2018 I ordered an item in your online store ( and I did not untick the offer that permit to become a VIP member.
However, this offer was not obvious to notice and I have not, at any moments by mail or by any other means of contact, been informed of this registration. So I paid 46, 79 euros the 06/11/2018, 46, 76 euros the 07/12/2018 and 46, 74 euros the 07/01/2019, against my will as I did not know I was a VIP member.
Besides, you will notice that I have not ordered anything else since the 09/10/2018. It shows that I had no need to use this VIP offer.

Therefore, I would be grateful if you could give me a refund of my 140, 29 euros that have been taken from me. I trust you will understand my situation, I am a student and I can't afford this kind of service.

Best regards,
Emma Ranquet

Jan 14, 2019

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