Menu
Ask.com Customer Service Phone, Email, Contacts

Ask.com
reviews & complaints

www.ask.com
www.ask.com

Learn how the rating is calculated

4.4 442 Reviews

Ask.com Complaints Summary

6 Resolved
64 Unresolved
Our verdict: If considering services from Ask.com with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Ask.com has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Ask.com. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Ask.com reviews & complaints 77

Filter reviews by rating
5
368 reviews
4
3 reviews
3
0 review
2
1 review
1
0 review
Sort by:

Newest Ask.com reviews & complaints

ComplaintsBoard
K
12:16 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Ask.com trying to cancel

I found website just browsing and signed up for a free 48 hr trail paid 5 dollars. I only needed one question answered. Today I'm trying to cancel but before cancelling I asked one of the people how I cancel my membership. Now everytime I try to log in its telling me email not found or wrong password. I know my password is correct because I use the same one for every account I have just so I won't forget it. So I'm guessing that's how they get ppl to pay the whole month. Don't give them access to their account until after the free 48 hours has past. If you don't cancel by then you get charged. What is even worse is after I asked my first question the first response was fine then I received a message that they like to talk to customers personally over the phone for 26 dollars which is fine. But there are people you can call for free of charge. So this is my complaint I'm not sure if I'm being a bit paranoid but something does not feel right about this.

Read full review of Ask.com and 2 comments
Hide full review
2 comments
Add a comment
G
G
Gerard Russo
Midway, US
Jan 26, 2021 3:04 pm EST

i want to cancel my subscription!

C
C
Cybul's Dad
WOOSTER, US
Jan 08, 2021 6:31 pm EST
Verified customer This comment was posted by a verified customer. Learn more

JustAsk.com - must be a scam. Asked for help with my computer. They couldn't help/didn't help me. I've been charged $46.00 3 times and don't have a number where I can cancel. This can't be legit.

ComplaintsBoard
S
11:03 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Ask.com - cancel membership

I want to cancel my trial period and membership immediately. I do not want to pay a monthly fee. I cannot afford it. Please tell me the proper way to cancel this membership. I was having trouble with my tv. I couldn't change channels. I decided to unplug the tv and plug it back in so it would reboot. That process solved the problem. I was unable to get...

Read full review of Ask.com and 4 comments
ComplaintsBoard
R
1:02 pm EST

Ask.com unauthorized use of my debit card

order ID# [protected]
I asked for some help with my Samsung galaxy S7 and the assistant asked a few ?s n then stopped talking when her ran out of ideas. I then asked for another tech to help me and never even reached anyone else. Then a couple days later he asked me to finish the session. I found him to be rude for just leaving like that. I did not even get my phone fixed. Then today I wake up to find another charge on my account for $64. I find this to be an error on their part and want to tell them that they need to refund that money. This put my account in the negative balance and is costing me a lot of money that I didn't have.

Read full review of Ask.com
Hide full review
ComplaintsBoard
S
12:26 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Ask.com unauthorized charges to my credit card for a membership that I did not sign up for

I contactated this web site in an attempt to contactapple. I never used anything on this website. They started by charging me $5.00, they went to $35.00, then $39.00. I immeditedly told them to stop charging me for services not used. I did get an email saying they would rememburse me for $39.00. A month later I got charged for $50.00 for a membership charge which is a fraudulent charge. I never used there services again and tod them I never would and would never recommend them either. I did not agree to any membership to thi website! This is a scam!

Read full review of Ask.com
Hide full review
ComplaintsBoard
A
11:22 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Ask.com unauthorized credit card charge

I was having difficulty with my ipad and found Justask on line. Of course the tech couldn't help me so she switched me to an expert. I was told to get help it would cost 5.00 which would be refunded. No where was there any thing about and additional 25.00 charge. The "expert" helping me seemed to not have an answer and continued to tell me to wait out the disabled time on the ipad. Did that several times only to re-enter the passcode and continue to disable the ipad. S.o I went to utube and found the answer, fixed my ipad. When I contacted the "expert" and wanted to know why he didn't tell me the quick and easy fix that I found all over utube he got defensive and told me I sounded hostile. He should have heard me when I discovered it cost me 30.00. I am now concerned that they have signed me up for continued services.

Date - Sept. 21, 2017

Read full review of Ask.com
Hide full review
ComplaintsBoard
J
12:04 pm EDT

Ask.com I got charged $ 24.00 without asking a question

I got on the Internet and went to Just Ask with a question about electric
wiring . I was happy to pay the $5.00 . As I was wondering how to ask the
question my Wi-Fi went out ( 9/14/17 ). Then I kind of forgot about it . Then I
got back on the internet today (9/15/17 and went to check my checking account, as I do every day . And I found out I got charged the first $5.00
plus $19.00 . For what I don't know. I didn't even get to ask the question.
I think this is unfair and I would like my money back. Thank you

Read full review of Ask.com
Hide full review
ComplaintsBoard
J
9:12 am EDT

Ask.com requested professional dental advice from professional dentist dds

Went on Just Ask site, earlier, in order to get some advice/suggestions, about how to handle a painful dental problem, which occurred, over the weekend. Not only, did they not put me in touch, with a dentist, but, when they were unable to do that, they did not address my request, for a $22 refund, to my PayPal account.

Can you, please, assist us, in getting back our $22 Q&A fee? It was indicated to us, there would be a full refund, if not satisfied...we got, absolutely, NO information!

Read full review of Ask.com
Hide full review
ComplaintsBoard
M
6:25 am EDT

Ask.com account

Used Ask for a long time now and I'm 100% sure I haven't done anything wrong, but for some reason I got blocked! No matter how many times I tried to reach Ask customer support they did not reply. I would like to hear some explanations what did I do wrong and why they blocked me from using their site! I still have no access to it.
I'm very disappointed with Ask, loved this service but what they did is absolutely ridiculous!

Read full review of Ask.com
Hide full review
ComplaintsBoard
E
3:23 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Ask.com shady website that hijacks browser, redirects searches

Beware of ask.com! Its a nasty, buggy site, hijacks your browser, replaces default/, rediorects searches!

Read how I fixed it, permanently, with blocksite extension and join me in spreading the dirty truth about them!

For the last week, or so, ask.com hijacked my chrome browser, ousted google search and crowned itself, my default search engine! Its been the must insufferable intrusion, ever, on my laptop. First, I went to internet options and changed it back to google. I thought I was done with it, but later that day, it returned... On a grander scale — a total and hostile coup and obliteration of google! When it first appeared, it shared the search bar with previous google search results, I recognized... This time, it was all ask;! When I typed in google search, and click on google, i'd end up on ask, talking about google search!

System restore didn't do it, so I thought it might have been the aol program I downloaded, days before... I uninstalled and re installed. It came back the next day — with google search result in its list of searches. I googled how to remove it, and went into search engine option in settings, changed default to google, removed ask and the many others on a list of 'other' search engines... I was certain this would do it for sure, this would do it... Nope! This time, it was gone just 20 mins! So I uninstalled and tried to re install google chrome, but for hours couldn't — got a msg that the the download was blocked bcos something was missing... Eventually, I restored old one. I repeated the steps and cruised google forum for a permanent solution... Just as I began to try some new measures, it occurred to me to try an extension I added from google last night — blocksite.. I simply typed in ask.com, clicked add, then typed ask.com on my search bar... Voila! Blocked! It took a total of two minutes! I do not appreciate the many precious hours I spent on this! I feel google and other browsers should do something about this!

So.. Ask. Con likes being asked questions — so much, its directs search engine traffic from other browsers, aye? If you've had this problem, I ask you to join me and write ask.com why they're hijacking other search engines,, what if anything, they intend to do about it. I myself will demand that they change their name to ask. Con, for their shady and malicious (blocking me from downloading chrome) intrusion i'm sure they know about it, and do nothing bcos we the people, do nothing! I'm also going to post this on complaints.com. Please join me! — ask ask.com to stop this nonsense! Since no govt agencies will ever stoop to getting to the bottom of this, let's put them on notice, that we, the people are taking matters into our hands, by going public and alerting others about to take preventive measures!
The truth is, things like this thrive because, we allow it. We've all done this during the crisis, most of us want to write and give that so and so a piece of our minds... Till its over... We get busy, and over time, we just shrug it off, till next time — because we all shrugged it off. Off. I'm not shrugging this off. One thing that even the biggest corporations on earth can never beat is the wrath of a disgruntled consumer, who posts their dirty laundry on the www! Regardless of the merit of the post — the negative complaint will always come up in searches for that company. These days, we needn't go to 60 minutes to expose shady businesses — each of us has the power, with a few clicks. The power of just a handful of people, united in frustration over anything, is quite formidable — even if all they do is write letters.

Sure, one complaint might get attention, but if its true that one letter, complaint, call by a consumer is equivalent to 100, or 1000; i'm not sure... Don't quote me. Imagine the impact of 5 to 10, people, like us, now — united by this negative experience with ask.com. — writing directly to said company and posting a copy of their complaints or experience on a consumer-powered site, where fed up, unsatisfied unpaid, consumers — not paid actors, complain, warn others, when those we do business with, fail to deliver as promised. This is the cyber age, when anyone can disseminate any information to the world, in seconds.. We, the consumers have the power to change the way we are treated.
Let's tell the world about companies that fall short of their promises, or engage in underhanded mischief — like ask.com, that could threaten our privacy and livelihoods. This annoying distraction cost me money because my laptop is my entire business, office — everything... It crashed twice when I couldn't reinstall google chrome and was down for the better part of 2 days!

If you write to ask, or post on complaintsboard, please, posst a copy, of it as a reply to my post. Thanks!
http://www.complaintsboard.com/complaints/greendot-prepaid-cards-california-c315978.html

Read full review of Ask.com
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
W
6:03 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Ask.com false promise to make refunds

I got amateurish answers to my questions, not polished professional-sounding answers. The offer to refund is bogus because the site makes you first commit to a battery of "do-overs" with supposed "other experts" until hopefully you will simply "accept the answer" just to get out of the site. There is no clean exit to the site if you don't like the answers or want to bargain on the price. The only way out is to haphazardly close the browser without accepting.

Read full review of Ask.com
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
J
5:03 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Ask.com - refunds are scam and a con

JustAsk initially replied that no charges would be made against my Visa until I received an acceptable answer. There is also a stipulation in their terms that states no refunds will be made after 30 days, However, my interpretation of that is there is no charge if they found no answser, therefore no refund necessary as no charge would be made against my...

Read full review of Ask.com and 4 comments
ComplaintsBoard
K
11:50 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Ask.com - Refund

I made a good faith deposit on my credit card to this company. The answer I received did not help. I e-mailed customer support and ask for refund. They said my card would be refunded in 5-7 days. It has still not be refunded and no one will answer my e-mails. Its sad because I used this site before and was very satisfied but I will never use again.

Read full review of Ask.com and 23 comments
ComplaintsBoard
D
9:16 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Ask.com spam

I started to register with the website so that I could try and get an important health question answered online to try and avoid scheduling a doctor's visit the following day for my infant. I had to enter all my personal information and I actually sent them my top secret, personal, non spammed email account address. The last screen ask how much I was willing to pay. I decided to just pay my doctor instead so I canceled the registration. Next day the website sent me a reminder to ask me how much I would pay to get the question answered. They saved my information even when I did not complete the registration. Next thing I know, I am getting all types of spam and viruses. Another email account to abandon!

Read full review of Ask.com
Hide full review
ComplaintsBoard
B
6:55 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Ask.com not giving answer

I have been trying to get some feedback on captcha. This is a code which was developed to prevent computerized answers to sweepstakes. The idea is that a computer cannot understand weird forms of letters and numbers. Only humans can understand. Well, I don't understand. You are supposed to copy what is written in the block and my answer is never right. I read a little about it and it seems that each letter or number have a coded meaning. How do you get the rules. That was my question. I can't tell any more and if I could, I wouldn't have contacted a JustAsk expert.

I tried to explain this to their customer service on line and their answer was "this cannot be answered." There doesn't seem to be any other way to reach them that I could see. They said it would be $14.00 per month per year but you could cancel if you said you were not satisfied within 30 days . I wasn't satisfied within 30 minutes. I doesn't seem they want to answer anything.

Read full review of Ask.com and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
V
V
Victor De Wirth
Abbotsford, CA
Nov 18, 2011 7:21 am EST

I was about to enquire about my wife's cancer (stage 4) I was requested to provide a $35.00 VISA payment in advance stating that will be refunded IF THE REPLY WAS SATISFACTORY..
It sounded good and I trusted THE WRITTEN WORDING. After all Medical Doctors would not be involved in FRAUD!. I was mistaken. My request remained unaswered, but my VISA account was charged $ 35.00/
I thought there was a Law to protect people from massive fauds on the web similar to this one. If anyone reading this knows of such authority where a complaint could be lodged, please send me a note to: juvi1946@gmail.com /attention Victor./ I would really appreciate some guidlines concerning this or similar scams. As for the benefit of all of us these practices have to be stopped !

I gues anyone who wishes to have advice on medical matters better find a REAL LIVE MD instead of throwing money away for such fraud.
Thank you for reading my brief.
Victor

H
H
hugh24
tandragee, GB
Nov 10, 2010 4:21 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I was also scammed by justask, they took £22 off me then never replied.I have sent them several emails, but they will not reply to any of them.Why can they be allowed to do this to so many people?.The sad thing is they are making a fortune from this scam, they need to be stopped.

ComplaintsBoard
R
3:30 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Ask.com beware of ask.com

Beware of ask.com, if you use them they may install a program on your computer that constantly redirects websites you are viewing to ask.com. It seems to be a very hard program to get rid off. I have spent hours trying to figure out how to get it off my computer with no success. Some sites I can not even view because it keeps being redirected to ask.com. Very frustrating. I recommend you stick with reputable search engines such as google, bing or yahoo.

R

Read full review of Ask.com and 9 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
9 comments
Add a comment
S
S
swedeberry
, US
Aug 08, 2019 4:33 pm EDT

Horrible hijacking [censored]! Not only did they take over my Firefox, they removed any possibility of using any other search engine. Speaking of Firefox, shouldn't they be able to fend off an attack like this? I mean, I know I probably unknowingly downloaded it but for Firefox to allow this evil to remove other search engines and disable controls in my preferences, wow seems like they should be able o prevent that sort of thing.

L
L
Lufike
, US
Oct 23, 2012 9:42 am EDT

On October 17, 2012 I contacted a website called Ask.com to find out information regarding a “Kindle” book reader. I was charged $30.00 on my debit card from Ask.com for their assistance. This item was given to me by a friend and I was attempting to change the owners information from her to myself. This included her e-mail address as well as her billing address. I wanted everything changed over to myself so I could order books, etc. The person I was dealing with seemed to have no idea as to how to resolve this problem. He finally told me to go to a McDonalds, eat an egg McMuffin and use their WIFI. As I have my own WIFI (I am using it right now), I did NOT go to McDonalds. I feel he just didn’t know how to help me but the $30.00 had already been applied to my bank account. I would like a total refund as this was a complete waste of time. Please help!

A
A
anachrome
, ZA
Sep 07, 2015 7:22 pm EDT

I am horrified that ask.com has been able to hijack my search engine. What is google going to do about it? It seems that they are not offering any help.

S
S
Saaken
, US
Feb 15, 2011 5:44 pm EST

It's pretty good, as compared to some other search engines I've tried. However, it can't hold a candle to Google. I've found it to be particularly lacking in terms of pictures. Google should definitely be your 1st choice.

R
R
Randy Alcon
Pueblo, US
Jul 25, 2014 12:53 am EDT

How does one start a class action lawsuit against ask.com. I would like to find out, then maybe they will make it much easier to remove from your computer. I am going to start looking into how to do that.

J
J
J Hedley
London, GB
Feb 18, 2012 4:05 pm EST

On Thursday 16 February a group of me and my friends had a meal at Ask Italian in welwyn garden city to celebrate my birthday. Firstly in previous times I have been to this restaurant to find it very busy, but on thursday not the case. We booked thinking we would need to. Placing our order, the waiter said there was items on the menu which they did not have. When finally our meals arrived the portions were very very small, lack of sauce. Staff were also not helpful and obliging with the wine selection. One of my friends ordered lasagne it had no meat filling.Waiters tried to say that this restaurant is in process of being refurbished which is a way to explain their lack of customer service and satisfaction to the public. I feel that some kind of compensation or goodwill gesture is owed to me.

Janet Hedley

B
B
Bentbullitt
Surrey, CA
Nov 09, 2011 11:00 am EST
Verified customer This comment was posted by a verified customer. Learn more

Ask.com is a hijacking piece of s--t, not only does it hijack your web browser but it takes hours to get rid of this piece crap. If your browser (Ask.com) is so bad that you have to hijack your way into a persons computer its time to though it in the toilet and start again. To all the good people out there that have had the misfortune of running into this piece of s--t after updating your Firefox browser, just uninstall Firefox and all your saved settings (for Firefox) and then go to the internet and download a new installation of Firefox . But do not I repeat DO NOT import anything from other browsers like microsoft Internet Explorer, because the piece of s--t (Ask) will hide in the saved settings there, Please excuse the rant but I've had it with crap like Ask.

C
C
CC Dispute Officer
O’Fallon, US
Jan 21, 2010 3:45 pm EST

"how to remove ask.com"

http://www.google.ca/search?hl=en&source=hp&q=how+to+remove+ask.com&meta=&aq=0c&oq=how+Ask.com

your welcome... :P

S
S
swedeberry
, US
Aug 08, 2019 4:29 pm EDT

FYI - it's "you're welcome" as in you are welcome.

ComplaintsBoard
C
10:22 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Ask.com unathorised charge to credit card

I decided to use the service and before accepting the information was told it would cost £10.00 but that I would get a discount for being a new memeber. I foolishly agreed and expected £9.90 to be charged to my card. My statement has come through today and I've been charged £20.00 - its extremely difficult to try and contact them and don't imagine for one minute I'll ever get this back - the site should be closed down as they're deceiving users and fraudlently taking money from them.

Read full review of Ask.com and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
G
G
got robbed here
, CA
Sep 01, 2018 12:23 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I want my money back

period

G
G
got robbed here
, CA
Sep 01, 2018 12:21 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

yes you robbed me yesterday for over 70 dollars, I stupidly agreed to pay 5 dollars to ask a stupid question. you sent an email saying I had to pay over 70 dollars
I closed the email and left my house...
while I was gone you charged me anyway
you might as well have put a gun to my head

im disabled and on a pension of 1200 dollars a month

so you have taken away my food for a week... thank you so much
and thank God my bank noticed you robbing me right away
now I have to replace my card
change all my monthly payments

and you a big corporation is robbing from disabled people

well im out 75 dollars and your gonna be sorry you robbed me

my name is jim cartwright my visa number you stole from is [protected] expiry 04/21 code 621

I want my money bank and payment for all the trouble you have cased me

good bye

ComplaintsBoard
D
12:00 am EST

Ask.com homepage petulance!

I sometimes do upgrades for people and some are not computer literate. When they use ask.com, it continues to attempt making themselves the computers home page. They don't know how to remove it and I feel too embarrassed to charge someone for 5 secs. Of configuration. These sites do this knowing that some people aren't able to lose them. It's costs people lots of money. Not fair to the consumer.

Read full review of Ask.com and 10 comments
Hide full review
10 comments
Add a comment
E
E
Evie Schwarze
Monroe, US
Jul 01, 2023 3:43 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I signed up for a1.00 fee and charged 46.00

R
R
Raymond Henley Sterley
, US
Apr 19, 2023 5:54 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

you have debited me with a sum of money. i only wanted a wance off answer. please cancel.

raymond sterley

M
M
marciscool
New York, US
Nov 13, 2022 8:46 pm EST

stop taking me to your psk page i do not want your scamy [censored]

C
C
Charlie Elley
, US
Sep 27, 2022 1:50 pm EDT

You charged me a full months fee of $52 after telling me it was only $2 to sign up.

That is absolutely fraud!

I want an immediate refund and cancellation as this is a terrible practice.

My email address is charliee@xtra.co.nz and my name Charles (Charlie) Elley

I am not impressed.

M
M
Michael Duke
, US
Sep 20, 2022 8:09 pm EDT

I wish to cancel my membership with Ask.com. I can’t afford the monthly charges. I wasn’t aware that they would continue to charge me each month. Their advice or answers were not impressive anyway. Date of incident 9/03/2022, It was listed on my bank account as Home Repair *JU4816 [protected] CA 94129

J
J
James K Langlois
, US
Feb 01, 2020 9:56 am EST

They have a membership with cancellation within 7 days. I joined on the 15th and called 7 days later on the 22nd to cancel. They charged me $50 on the 22nd saying it was 8 days from the 15th because they count the 15th as the first day. They would not let me talk to a manager, nor would they give me my refund. What a rip-off.

D
D
DLC3030
, US
Jun 17, 2019 5:36 pm EDT

I am just trying to warn other people so they don't fall for their illegal activities.

E
E
Erika Steck
, US
Jun 12, 2019 2:17 am EDT

I don't know what this is I never signed up for this JustAsk.com and I'm being charged $46/month?
I want this cancelled and any money charged to my credit card refunded. I will be contacting the Better Business Bureau.

Erika Steck
herkibergs@yahoo.com

S
S
steve garber
, US
May 07, 2019 7:43 pm EDT

I no longer need this service. I have submitted a form a while back to terminate this.
I would like to end this service as of today 5/2/19
Please stop billing my account automaticly if I 'am not using your service anymore.
Thanks
Steve Garber

J
J
John Jay
,
Jul 16, 2008 2:22 pm EDT

I'm not sure I understand the complaint. I've never seen this on Ask.com. I'm more annoyed at software I try to install that is completely unrelated to search engines (such as Adobe or Real Player, I think) trying to install a Google toolbar. Isn't their monopoly big enough without this cooercive technique? installing Google toolbar is the default, which most people accept.

Ask.com Customer Reviews Overview

Ask.com, originally known as Ask Jeeves, is a search engine that allows users to pose questions in natural language as well as enter traditional search queries. The platform provides answers to user-generated questions, drawing from its own data sources and search partnerships. In addition to its question-and-answer service, Ask.com offers a variety of search-related products, including a toolbar that can be installed in web browsers for easy access to search and other features. Ask.com aims to deliver relevant information to help users solve problems and find answers online.

Ask.com In-depth Review

In summary, Ask.com is a search engine known for its question-and-answer format. It provides users with a platform to ask questions and get answers, as well as traditional search functionalities. While it may not be as popular as giants like Google or Bing, it offers a unique approach to information retrieval.

1. Overview of Ask.com

Ask.com, originally known as Ask Jeeves, is a search engine that focuses on providing answers to user's questions. It has evolved over time to include a more standard search engine function alongside its Q&A features.

2. User Interface and Navigation

The user interface of Ask.com is simple and straightforward. Navigation is easy, with a clear search bar at the top and questions categorized for convenience. However, it might not be as modern or sleek as some of its competitors.

3. Quality of Search Results

Search results on Ask.com can be hit or miss. While it can provide direct answers to specific questions, it sometimes lacks the depth and relevance found in more prominent search engines.

4. Variety of Features and Services

Ask.com offers a range of features including a question-and-answer service, a dictionary, and a thesaurus. However, it lacks the extensive suite of services that others provide, such as maps and advanced image search.

5. Mobile Experience and App Usability

The mobile experience for Ask.com is decent, with a responsive design that adapts to different screen sizes. However, the app is not as widely used or as highly rated as those of larger search engines.

6. Customer Support and Resources

Customer support on Ask.com is limited. There are some FAQs and help resources, but it does not offer the same level of support as larger search engines.

7. Advertisements and Sponsored Content

Ask.com displays advertisements and sponsored content. These can sometimes be intrusive and may affect the overall user experience negatively.

8. Privacy and Data Protection

Privacy and data protection are important considerations for any search engine. Ask.com has a privacy policy in place, but it may not be as robust as those of more prominent search engines that have faced greater scrutiny.

9. Community Engagement and Social Media Presence

Ask.com's community engagement and social media presence are not as strong as other search engines. It has some presence, but it does not seem to be a focus for the platform.

10. Comparison with Other Search Engines

When compared to other search engines, Ask.com falls short in terms of search result quality, features, and user base. However, its Q&A format is a distinguishing feature that some users may find valuable.

11. Unique Selling Points

The unique selling point of Ask.com is its emphasis on answering questions directly. This can be particularly useful for users looking for quick answers to specific queries.

12. User Testimonials and Feedback

User testimonials and feedback for Ask.com are mixed. Some users appreciate the Q&A aspect, while others find the search results lacking compared to other search engines.

13. Reliability and Uptime

Ask.com generally has good reliability and uptime, with few reported outages. This makes it a dependable option for users who value consistency.

14. Business Model and Revenue Streams

The business model of Ask.com is primarily based on advertising revenue. It also generates income through partnerships and sponsored content.

15. Future Developments and Updates

Information on future developments and updates for Ask.com is not readily available. It is unclear what direction the search engine will take in the coming years.

How to file a complaint about Ask.com?

Here is a guide on how to file a complaint about Ask.com on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with Ask.com in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Ask.com. Include key areas of concern, any transactions with the company, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps carefully to effectively file a complaint about Ask.com on ComplaintsBoard.com.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Ask.com customer service

Website

www.ask.com

Most discussed Ask.com complaints

homepage petulance!
2
(opinions to this review)

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Ask.com?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Ask.com Customer Service. Initial Ask.com complaints should be directed to their team directly. You can find contact details for Ask.com above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Ask.com. Discuss the issues you have had with Ask.com and work with their customer service team to find a resolution.